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Telstra business NBN plans review

Telstra NBN business plans come at a premium price but include some great features and a full suite of support options.

​Anyone familiar with Telstra plans—business or residential, mobile or internet—likely knows that they tend to attract a premium monthly price. Telstra business NBN is no exception to this rule with the most expensive comparable plans in our database. Still, that extra monthly cost comes with great perks, including a static IP address and a modem-router with 4G backup . It’ll take a couple of years of connection to avoid the modem-router repayment fee, though, and some of the other features cost extra, too.

Opt for a Telstra business NBN plan if you don’t mind paying more for perks and a wide range of support options, but there are better value alternatives out there if your main concern is price and speed.

Telstra business NBN plans value for money

​ Telstra has made a name for itself by offering speedy residential NBN plans with unlimited data , albeit at a premium price, and that trend is no different for the provider’s NBN business plans. Interestingly, the cheapest Telstra business internet plan isn’t an NBN offering; instead, it’s a rare ADSL2+ plan.

Whether you want more speed, better customer service, or just a better deal on your home internet , you can find everything you need to know about NBN plans by following the link below. 

In terms of our database, the Telstra Unlimited Business Internet plan was the only business ADSL2+ offering at the time of writing, and one of only two in our comparison engine across business and residential plans.

For not a whole lot more per month, you can get the Telstra Business NBN Unlimited Data plan, though, which is typically priced at $110 per month and comes with 50Mbps typical download speeds during business hours.

While those download speeds are great, the pricing is less desirable and beaten by every other business NBN provider in our database for typical monthly pricing. The only proviso there is that Aussie Broadband offers ever-so-slightly slower download speeds (49Mbps), while iiNet and TPG offer some data-capped plans (although they also have cheaper unlimited offerings, too). You’re better off looking at the Optus Internet Everyday – NBN plan, the iiNet Business NBN 50 Value plan or the TPG NBN 50 L Business Bundle if you’re after a cheaper plan with the same speeds and similar inclusions.

For comparison, below is a daily updating list of popular business NBN 50 plans with unlimited data from our comparison engine.

Want to know which NBN providers scored top marks in our analysis? Follow the link below to find the best providers for value, speed and support in Australia. 

The only other business NBN alternative Telstra currently offers is the Business NBN Unlimited Data + Premium Speed plan, which typically costs $140 per month for 100Mbps typical business-hours speeds.

It’s an identical story for Telstra’s business NBN 100 plan as it is for its NBN 50 plan above: you’ll have to scroll to the bottom of our comparison engine to find this plan with typical monthly pricing. Optus and Exetel offer the same 100Mbps business-hours download speeds for a noticeably cheaper monthly fee, with Aussie Broadband also cheaper and just behind at 99Mbps. Taking the full package into account, we’d advise going with the Optus Internet Everyday Fast – NBN plan over Telstra’s NBN 100 alternative.

For comparison, check out the daily list of popular business 100 plans below from our comparison engine (all of which have unlimited data).

Telstra business NBN features and perks

If you’re a business that’s purely concerned with dollars-to-data value, there are more cost-effective alternatives to a Telstra business NBN plan. That said, if you fancy a business NBN plan with some great inclusions, Telstra puts big ticks in the core boxes on the perks front. All of Telstra’s business internet plans come with included phone line rental as well as local and national calls but, strangely, you have to pay extra for the actual landline phone.

As is the trend with business NBN plans, all of Telstra’s business NBN plans come with a static IP address, which makes it easier to configure remote access, more reliable communication, server hosting and virtual private network (VPN) connections .

Additionally, Telstra also bundles a preconfigured, self-installed Telstra Business Smart Modem with 4G mobile backup. While this modem-router has a $0 upfront cost, you’ll have to pay a $216 fee if you cancel after the first month. This device fee diminishes the longer you stay connected. Stick around for 24 months, and you don’t have to pay anything extra for the Telstra Business Smart Modem.

One of the other things we like about the Telstra business NBN plans is transparency around speeds. This starts with expected download and upload speeds (the latter is rare), but you’ll also be offered maximum speed estimates based on the NBN technology servicing your business address, too.

Telstra business NBN customer support

After you’ve first signed up, Telstra also offers a dedicated connection manager to assist with any questions or issues while you get connected. Once you’re up and running, there are self-guided support steps on the Telstra website for troubleshooting issues. There’s also a 30-day money-back guarantee.

Telstra offers a full range of support options, so you can pick your preference. Get in touch digitally via Twitter, Facebook or online chat service. Alternatively, visit a Telstra store for in-person support (you can also book an appointment) or call 132 000 for phone support 9:00am to 7:00pm AEST Monday to Friday.

If you have connection issues, you can contact Telstra for basic tech support or pay extra for Telstra Business Tech Services. Telstra describes this optional support service as a tailored concierge experience, and while it includes 24/7 support for Telstra and non-Telstra tech, it does cost an additional $60 per month.

How to sign up for Telstra business NBN plans

Click ‘Go’ next to the Telstra business NBN plan you like the look of below to be taken to the Telstra website. Enter your address to confirm eligibility and check out the maximum speeds available to your business address. Click ‘Buy now’ on the plan to confirm your selection, then follow the sign-up steps.

Telstra business NBN plans

Below is a list of Telstra’s business NBN plans.

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Telstra Business Phone Plans

Posted by Dean Heckscher 30/06/2021

Regardless of the business, communication is the area that can make or break you. Communicating with clients, suppliers, customers and even your own staff allows the business to be productive, efficient and most importantly, stay in business. That’s why business plans from telcos exist – and in particular, Telstra Business plans.

With the way technology has evolved and integrated itself within both our personal and working lives, communicating has also become easier to do, with the majority of the population having access to a phone. As a result, having a suitable phone and phone plan has become essential for a successful business.

Despite the positive impact phones have on business, choosing the best phone plan for your business is a decision that you shouldn’t take lightly, with plenty of telcos offering deals and plans to suit all needs.  As one of the biggest telcos in Australia, it’s no surprise that Telstra has many options for your business, regardless of how big or small it is. With plenty of options for both established premises as well as those who are constantly on the move, Telstra is a worthwhile option to consider.

Telstra Business Plans

Telstra Business plans come in all shapes and sizes, regardless if you have to be on call 24/7 or simply work a few days a week. For those who also like a bit of play with their work, all Telstra small business plans include unlimited data within Australia (speed-capped at 1.5Mbps when you surpass your monthly data allowance) and data sharing between devices on the same account (although you can’t share unlimited data – not that you’d need to, because everyone would have it). Every plan except for the $55 small plan includes 5G access. Customers can add on the international calls pack for $10 per month, and get unlimited talk and text to 23 selected countries.

Telstra SIM Only Business Plans

Starting from $55 per month, Telstra offers four SIM Only plans, ideal for those who already have a mobile. Available without any contracts, Telstra Business plans offer 40GB on the smallest plan and 180GB on the largest plan. The plans are very similar to Telstra’s upfront plans . These plans are not available to enterprise customers. Here are all of the plans:

• Small : 40GB for $55 per month (Does not include 5G access)
• Medium : 80GB for $65 per month
• Large : 120GB for $85 per month
• Extra Large : 180GB for $115 per month

Telstra Business plans (except for the Small plan) also include three months of MYOB Essentials, perfect for any small or medium-sized business looking for accounting software. A subscription service applies after three months.

Should I get a Telstra Upfront plan or a Telstra Business plan?

You’ll find that Telstra’s Business plans are actually very similar to Telstra’s Upfront plans. One of the biggest differences is that you’ll need an ABN to sign up on a Telstra Business plan, although this isn’t necessary for a Telstra Upfront plan.

Beyond that, there’s no difference, apart from some perks like data-free music streaming on Telstra Upfront plans and three months of MYOB essentials on Telstra Business plans (excluding the small plan).

The following table shows selected published Telstra Upfront plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Mobiles on a Plan

Telstra offers a variety of 12 month and 24 month phone plans, allowing customers to find the best for their business. In addition to all of the services provided with the plan, you’ll be able to choose from the latest phones on offer, including the iPhone 12 , the Samsung Galaxy S21 and the OPPO Find X3 Pro .

Telstra Enterprise Phone Plans

For larger businesses, Telstra offers a wide range of plans and bundles to allow for an office expansion or simply an upgrade. The majority of Telstra Enterprise plans focus heavily on big teams and workplace productivity (including options to sign up for business-oriented software), aimed more towards the mobile workforce, so it’s best to contact your local Telstra provider for the best deals and prices for your business. You’ll need to do this anyway, as Telstra Enterprise services rely on a callback service to sign up.

How do Telstra Business plans compare to Optus and Vodafone?

It should come as no surprise that Optus and Vodafone both offer business ready phone plans. Compared to Optus and Vodafone, Telstra offers the most expensive plans, with plans starting at $55 per month for 40GB of data, while Optus business plans start at $45 for 20GB (offering very identical plans to its consumer plans). Vodafone on the other hand does things a bit differently, incentivising that you get a Vodafone Infinite plan (as in, one of its personal plans, which start at $40 for 10GB) and then add on a SIM Only Team Plan for every team member you have (which is $25 per month for unlimited data with 2Mbps speeds).

Each provider offers unlimited data, with Vodafone offering different unlimited speeds depending on your selected plan. Across all three providers, 5G access is included (except for Telstra’s Small plan). Inclusions are also different from provider to provider – Telstra is the only one of the three to offer the MYOB Essentials three month trial, Optus is the only one that offers Optus Sport, and Vodafone offers faster unlimited speeds (ranging from 2Mbps to 25Mbps, depending on the plan). Extras are added and removed by these providers from time to time, so it’s worth comparing them when you sign up for a plan.

If you’re interested in picking up a personal plan from Optus or Vodafone, you can find them in the table below.

Are Telstra Business plans worth it?

With phone use as individual as a business, it can be tough to decide which plan is the best fit for your circumstances. Some businesses rely heavily on data packages, while others rely solely on phone calls and messaging, while some rarely relying on their phones at all. As a result, it’s always recommended that you do your own research into what’s on offer and to think ahead about how you’ll be using your business phone in the future.

If you’re the sole operator, there isn’t much difference between a small business plan and a personal plan from Telstra, with the business plans priced very similarly. If you’re running a small or medium-sized business, it might be worth getting several Telstra Business plans on the same account and giving the SIM’s to your employees. If you’re running a large business, it might be worth getting in touch with Telstra directly through their Enterprise service.

Telstra has always been regarded as a leader of telecommunications in Australia, providing a wide range of services and products to suit the needs of both businesses and individuals. But despite the expertise, it’s still best to compare a range of different offers to find the best deal for your business.

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Billing periods usually range from 28 to 31 days, but can vary - contact the provider for the billing period costs and inclusions.

Actual product inclusions can be found on the provider’s website.

^^Advertised Cost/Billing Period

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Telstra announces T22 small business plans

Telstra has taken the wraps off its new small business plans, including a 24/7 tech support service and a fixed-line fault "concierge".

The plans were announced as part of the Telstra2022 strategy unveiled in June, which saw 8,000 jobs axed and is focused on "simplifying" the telco's offerings.

"Our new approach for small business is built around three things: Flexibility to enable businesses to scale and choose what is right for them; greater cost certainty and value; and expert service and advice," Telstra CEO Andy Penn said.

"This is a significant increase to the level of dedicated service and support we provide small businesses, to help take away complexity and give them peace of mind with their technology usage and support."

Under the AU$69 per month Business Choice mobile plan, small business will be able to order a mobile device -- with tablet plans costing AU$29 per month -- with no lock-in contracts, meaning they can add and subtract mobile plans month-to-month as their business peaks; remove excess data charges in Australia; and provide choices of add-ons, including business devices such as the Microsoft Surface Go.

According to the telco, making the plans more flexible will enable small businesses to scale with more cost certainty.

Telstra Platinum for Business is the telco's 24/7 phone and online tech advice and support offering, which comes with an on-call IT team that provides advice, installation, setup, troubleshooting across new technology hardware, software, cloud, and payment services. The service is priced at AU$40 per month or AU$60 per month with Platinum Business Security Service thrown in.

"From 26 December, Platinum for Business Security Service will also be available to small business customers, providing three security assessments, an annual health check report, and updates on the latest threats to help keep businesses up to date about their security," the telco explained.

Telstra is also launching unlimited data broadband plans starting at AU$100 per month for 24 months as a standard inclusion on its Business Bundle plans, which also includes a Telstra Business Smart Modem providing mobile backup for broadband dropouts.

In addition, the telco said it will triple its small business specialists in retail stores nationwide, bringing the number up to 3,000.

Telstra will also launch a new national IT channel for small business customers who have "more complex technology needs", called Telstra Business Technology Centres, in early 2019.

"Telstra Business Technology Centres ... will operate across a national footprint of 28 regions and be run by expert teams from Telstra's existing group of channel partners," Telstra said.

"The teams in each centre will provide personal and virtual account management to local business customers, helping them make the most of technology to do things such as be found and sell online, operate virtual teams across geographies, and keep their operations and their customers' data safe and secure."

Lastly, Telstra's new "concierge" tech support service will help small business customers with National Broadband Network (NBN) or fixed-line service faults, which will be included in all of its broadband bundles.

Previously under T22, Telstra had introduced new consumer mobile plans in July, which were based around greater personalisation as well as removing excess data charges and improving customer experience.

Telstra's goal is to have 20 core plans in a modular design by June next year covering both consumer and small business, with its next milestone under the T22 strategy to be to introduce a "market-leading loyalty program" in March 2019.

The four-pillar strategy for the next three years has six goals: to improve customer experiences; simplify its products, business, and operating model; extend its "network superiority and 5G leadership"; achieve global high performance in employee engagement; achieve a net cost productivity of AU$2.5 billion by FY22; and attain a post-NBN return on invested capital of 10 percent.

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The best business internet service providers

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Telstra business NBN

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In this guide

What to consider when choosing a Telstra business broadband plan

Why you should consider telstra business broadband.

Read more about Telstra's business broadband plans

In the 21st century, making sure your business is connected all the time is essential, so choosing a business broadband plan that offers peace of mind with your connectivity is wise.

Telstra offers a selection of business broadband plans for all different connection types, including ADSL , mobile broadband and the NBN. All are available on no-lock-in, month-to-month contracts.

For fixed-line broadband connections, you'll receive a modem router with your service as well as a static IP address for your business. If you cancel your contract within 24 months of connecting, you'll need to pay out the remaining cost of the included modem at a rate of $9 per month remaining.

Some business broadband bundles also include the peace of mind of switching to the Telstra mobile network during a fixed-line outage, unlimited uploads with any uploads you make not counted as part of your monthly quota, and the ability to include business apps like Office 365 in your monthly broadband bill.

As the country's largest provider of broadband and mobile services, Telstra is available practically everywhere in Australia, making it an easy choice for small business owners.

Because Telstra has traditionally run a lot of the fixed-line infrastructure in Australia, it has always charged a premium price for its plans, which it justified by the premium network it offered to its customers. For business customers, there is still a premium attached to Telstra's costs, though the fact you can combine your business applications, services and work phone line into a single account helps explain some of this extra cost.

Telstra has recently launched the Telstra Plus program, which allows customers (including small businesses) to earn points monthly when they pay their bill. Via the Telstra Plus store, customers can redeem their points on devices, accessories and more. Telstra also offers free, dedicated small business support specialists in-store to give your business the help it needs, so you can get the most from your business broadband connection.

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Finder score methodology for NBN plans

We explain how we determine the Finder score for NBN plans in our comparison tables.

NBN 50 plans

NBN 50 plans are the most common type of NBN plan in Australia due to its balance between affordability and speed.

NBN 1000 plans

Get the fastest internet available in Australia from providers like Telstra, Optus, TPG and more.

NBN 100 plans

Compare more than 150 Premium speed NBN plans to find the one that fits your budget and data needs.

Top NBN plans

We've ranked the the top 10 internet providers over 3 NBN speed categories based on popularity on Finder.

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Nick Broughall

Nick Broughall is a global group publisher across shopping, travel, tech, streaming and reviews at Finder. An award-winning journalist with over 15 years' experience writing about technology, Nick has edited leading tech publications, including Gizmodo, TechRadar and T3 Magazine, as well as contributing to CNET, the Sydney Morning Herald, Lifehacker, news.com.au and many more. In 2016 he was awarded the Best Reviewer title at the 14th Annual IT Journalism Awards and has been a finalist for Best Reviewer, Best Consumer Technology Journalist and Best News Journalist on multiple occasions. Nick has a Bachelor of Media and finds joy in solving problems with technology.

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Business vs personal mobile plans

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Have you ever wondered how ‘business’ mobile plans differ from ‘personal’ plans? 

Well, quite often for small businesses, the only significant difference is the name, according to our research.

We compared a number of business plans with equivalent consumer plans, and found some curious anomalies. In a couple of cases, for example, the fine print for ‘business’ mobile plans indicated they could only be used for personal use.

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At Optus, its $40 consumer plan provides unlimited standard national calls, unlimited SMS and MMS within Australia and to certain countries, and up to 300 voice minutes to those selected countries. Plus 7GB of data. 

And the $40 business plan? As far as we can see, the inclusions and terms are pretty much the same. The consumer plan rules out ‘non-ordinary’ or ‘commercial purpose use’ but bizarrely the critical information summary for the business plan makes the same exclusion.

So we turned to the Optus Fair Go policy for clarification.

“If you are a residential customer our services are for your personal use only,” the policy said.

“If you are a business customer, including a small to medium business customer, our services are for your use in the ordinary course of business.

“You may not use the service in a manner which is ‘unreasonable’ or ‘unacceptable’.”

That seems to mean that you aren't allowed to make or take business calls on a personal plan, or personal calls (“should I buy some milk on the way home?”) on a business plan.

An Optus spokesperson explained: “Our consumer plans are designed for personal use while our business plans are for use in the ordinary course of business plus some personal use where needed.

“We understand there will be certain circumstances where a customer needs to use their service outside its primary intended purpose. In these cases, we offer a level of flexibility for customers to make a judgement on what is reasonable and acceptable use of their service based on their contract.”

So the good news is that the way most of us use one plan for business and personal purposes is acceptable, providing the selected plan reflects the main use.

It might not be obvious from the everyday use of the terms, but Optus (and probably other carriers) distinguishes between ‘business’ and ‘commercial’ use. The company confirmed that ‘commercial use' refers to levels of voice or data use normally seen only in call centres, or to mobile data used to access enterprise-style services rather than those associated with micro to medium businesses.

And although the inclusions and price may be the same for consumer and business plans, “Our SMB plans offer a number of benefits for business customers including billing made out to your registered ABN for tax purposes, access to business specialists in over 120 of our retail stores, premium support from our dedicated SMB team when you bundle two or more services, and invitations to exclusive business events,” said the Optus spokesperson.

The Optus Fair Go policy does goes on to give several examples of unreasonable use, most of which seem quite reasonable, such as not allowing automatic diallers, resale and bulk messaging. But the prohibition on using a ‘mobile voice’ SIM card in a non ‘mobile voice’ device seems odd. What difference does it make to the carrier whether you tether a tablet to the phone or temporarily move the SIM from a phone to a tablet?

The reason, according to the Optus spokesperson, is that requiring separate SIMs “allows us to optimise their service for the device, the network and billing purposes”. Optus does allow data pooling between plans, but you’re up for at least $10 a month per additional device, though that does include 1GB of shareable data.

Over at Vodafone, it’s pretty much the same situation when it comes to distinctions between personal and business customers.

The $60 personal plan provides unlimited standard national calls, unlimited standard national and overseas SMSes, 120 standard international minutes to selected countries and 6GB of data (a special offer running at the time of writing boosts that to 12GB).

The $60 business plan has the same inclusions.

But the personal plan is for “personal use by approved customers only” while the business plan is for “personal use by approved customers with an ABN/ACN only”.

We asked Vodafone to explain how a business plan can be for personal use only, but received no reply more than a week later. The only interpretations we can suggest are either that it essentially the same as Optus's business/commercial dichotomy but using different words, or that you can’t use that plan on a phone that’s used by more than one person (for example, the phone carried by whichever member of a team is on call over a particular weekend).

Telstra's personal and business plans are slightly different. For example, $50 a month gets personal customers ‘$1000 worth of calls’, unlimited SMS and 2.5GB of data, while business customers pay $55 for ‘$1200 worth of calls’, unlimited SMS and 5GB of data.

Bear in mind Telstra’s call values are calculated on what we consider to be an inflated tariff of $1 per minute. By comparison, even a $19 Virgin Mobile prepaid recharge can have a rate as low as 15c per minute.

A Telstra spokesperson* said that customers must have an ACN or ABN to qualify for a business plan, but business customers can opt for consumer plans if they consider the price and inclusions are a better fit.

"For example, we provide our small business customers with more voice value, because we know they make calls more frequently than our consumer customers," the spokesperson said, adding that the business plans also allow for free calls between mobiles on the same account.

Other benefits of the Go Business Mobile plans include a free data SIM for use with a tablet or dongle, with both devices sharing the same pot of data, and the ability to put cloud services such as Office 365, Symantec Endpoint Protection and Deputy rostering and workforce management onto the same bill.

Data sharing across multiple services is available on Telstra's consumer and business plans.

Mobile virtual network operators – the companies that provide mobile services based on third-party networks such as Telstra, Optus or Vodafone – generally make a clear distinction between personal and business usage.

For example, the conditions for amaysim's Unlimited plans flatly state they are “available to individual customers only (not companies or businesses), who use their mobile phone for personal use only. If we determine that you are using Unlimited 3GB other than for personal use or if we determine that you are using the Plan in a way that does or may, in our opinion, adversely affect the network, we reserve the right (at our option) to transfer you to the amaysim As You Go Plan, or to immediately suspend or cancel your access to the Service”.

We asked amaysim what it considers ‘personal use’ to be, and its compliance and service operations manager Chad Heininger responded: “We see personal use as individuals using their amaysim service primarily for private use in a way not connected with carrying out a business activity. As per our Fair Go Policy, our customers are unable to use our service for ‘business purposes’ as this falls outside of personal use. We aren’t specific about what constitutes as business use, because we trust our customers to use their judgment and play by the rules. For example, we would not expect our customers to use our service to support a large business or organisation as this clearly would be for ‘business purposes’. We also expect our customers to use our service in a reasonable and acceptable manner.”

It sounds to us that there's a certain amount of wriggle room – if your small-business ‘business use’ is similar to that of a personal customer in terms of the number of calls and texts, how would Amaysim tell the difference, and why would it be bothered? That said, we're not encouraging anyone to breach the T&Cs.

While large organisations can receive volume pricing, the benefits of business plans for small businesses are hard to quantify. In fact, the differences between many personal and business plans in terms of inclusions and costs are so insignificant that we can’t help feeling that the distinction is mostly arbitrary.

However, that also means there’s rarely any downside to opting for a business plan rather than the corresponding personal version.

So if a phone is going to be used primarily for business purposes, you might as well opt for a business plan and be fully compliant with the plan’s terms and conditions. It’s likely to cost much the same – and it reduces the admittedly slight risk that your service will be terminated because you went outside the T&Cs. 

* Note: This article was updated on 21 April 2016 due to Telstra responding to our request for more information after the article's publication.

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Telstra mobile plans review

How does australia's biggest telco fare against the competition.

Tom's Guide Verdict

As Australia's largest provider, it should come as no surprise that Telstra's mobile coverage is unmatched. Apart from boasting the country's largest 5G network, Telstra also offers great options for those after huge amounts of data. That said, Telstra is easily the priciest major telco in Australia, and its entry-level plans aren't great value.

Most reliable network

Widest coverage

Plenty of options

Comparatively expensive

Weak value on cheaper plans

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As Australia's leading telecommunications provider, Telstra undoubtedly offers the most reliable mobile network in the country, not to mention the widest coverage, with its 5G network now reaching 85% of Aussies.

Telstra also provides a number of wide-ranging mobile plan options, from options which include a handset, to pre-paid and post-paid SIM-only choices for those who already have a device.

And while off-shore customer service has long been a thorn in the side of the average Telstra customer, we were pleased to discover that this has improved over the last couple of years — as of mid-2022, Telstra's support team now mostly consists of remote workers within Australia , making it easier for Aussies to communicate their issues over the phone.

That said, Telstra's premium service comes at a significant cost, with plans that are generally more expensive than the competition — particularly at the entry level. 

For the price, you do get the most consistent download speeds of any 5G mobile network in Australia (although Optus has taken OpenSignal's 5G Download Speed award for the last 4 years straight), along with huge amounts of data on the higher-priced plans.

It's also worth noting that while an internal error saw Telstra accidentally leak the personal data of some customers in the past , the company has never been the victim of a cyberattack — a claim that its biggest rival, Optus, cannot make after suffering a massive data breach in 2022.

Telstra mobile plans and pricing

• Telstra SIM Only plans significantly more expensive than competitors
• No lock-in contracts for Telstra Upfront plans

When it comes to pricing, there's no denying that Telstra's plans are among the most expensive you can sign up for in Australia. Of course, value for money is subjective, and some may consider Telstra's high prices worth paying for the best coverage in Australia.

Telstra offers its own take on SIM-only plans, dubbed 'Upfront' plans, which are named as such because they are charged ahead of time as opposed to after the fact. Thankfully, there are no lock-in contracts for any of the Upfront plans, and users can switch to another Telstra plan once a month if they find their needs have changed.

Telstra's Upfront plans start at AU$62 p/m for its Basic plan, which offers 50GB of monthly data with download speeds capped at 250Mbps. Next, Telstra's Essential plan grants users 180GB of monthly data at uncapped speeds for AU$72 p/m. 

Call us crazy, but we'd argue that there's an unreasonable gulf between the Basic and Essential plan in terms of value — the fact that only 10 bucks separates plans with 50GB of data at capped speeds and 180GB of data at uncapped speeds is honestly mind-boggling.

Rounding things out, Telstra's third and final Upfront plan offers 300GB of monthly data at uncapped speeds for AU$95 p/m. Included with each Upfront plan are unlimited calls and texts to standard Australian numbers, 30 minutes of calls to standard international numbers and unlimited texts to standard international numbers.

For the sake of comparison, Telstra's nearest competitor, Optus, offers significantly better value with its SIM-only plans — its AU$59 p/m Medium Optus Choice Plus Plan  is already AU$3 cheaper than Telstra's entry-level Basic offering, only with twice the monthly data (100GB) and with uncapped 5G download speeds.

Alternatively, Telstra also offers a range of pre-paid SIM starter kits for new customers, starting from AU$12 for 3GB of data and a 7-day expiry. 

We can't see any Australian residents choosing this option, so we'll skip ahead to the AU$35 starter kit, which has a 28-day expiry period and offers 35GB of monthly data for the first 3 months. After this, the limit drops down to 15GB.

Next, you have a AU$45 starter kit which provides 50GB of monthly data for the first 3 months, after which it drops to 25GB. From here on, Telstra's SIM starter kits are for 6 and 12-month expiry periods.

Please note, while all of Telstra's pre-paid SIM starter kits offer access to the telco's 4G and 5G networks, download speeds are capped to 150Mbps.

Telstra mobile plans: price and data comparison

Telstra mobile coverage.

• Telstra has the widest reach of the three major telcos
• Optus still holds award for fastest 5G download speeds

As we mentioned earlier, Telstra has the largest reach in Australia when it comes to coverage, with its 5G network now reaching around 87% of Australians as of February 2024 . 

That's an impressive number, and we have to assume it's still a substantial lead over Optus and Vodafone — both of which haven't yet divulged percentage figures for their Aussie 5G coverage.

But while Telstra's 5G network has the best coverage, it can't claim to be the fastest in Australia — that honour goes to Optus, which has won OpenSignal's 5G Download Speed award for the last four years in a row.

Of course, those speeds were achieved under very specific circumstances and don't necessarily reflect real-world usage for most Aussies. In fact, OpenSignal still acknowledges Telstra as the "outright winner" when it comes to 5G reach and overall reliability.

When it comes to the reach of its older 3G and 4G networks, Telstra again takes the crown for widest coverage, claiming to reach 99.6% of the Australian population. Optus isn't far behind however, and states its 3G and 4G networks cover 98.5% of the population. Things get a bit fuzzier when it comes to Vodafone. The latter claims its networks reach 96% of the 'metropolitan' population, which is quite different from Telstra and Optus's statements, which imply the Australian population as a whole.

Telstra mobile plans: Extras, perks and offers

• Telstra Plus members earn points to spend in Telstra Rewards store
• Telstra Personal customers get bonus streaming offers

All Telstra customers have the option of signing up to Telstra Plus — a rewards program that's free to join if you have a Telstra ID account and are paying for an eligible Telstra mobile or internet service.

Telstra Plus membership comes in four tiers depending on your annual spend with the telco. The entry-level tier is Member, which gets benefits like discounted tickets to movies, concerts and sporting events. Next is Silver, which gets the same, along with extra customer service attention in the My Telstra app, and 25% off points used to buy content on Telstra TV. Gold goes one step further, adding VIP customer service in the My Telstra app and Gold early access to concert pre-sales. Finally, there is the Business tier, which is reserved for businesses and offers similar value to the Member tier.

Every dollar spent on one of Telstra's eligible services also gets you Telstra Points, which can be spent in the Telstra Rewards Store. These points can be used to redeem anything from a USB charging cable, to a new iPhone. Of course, you'll need to spend upwards of 500,000 points to get your hands on the latter.

Additionally, Telstra Personal customers (excluding pre-paid) also get a range of entertainment offers, including 4 months of Spotify Premium, 2 months of Binge, 3 months of Flash, 14-days of Kayo and a month of Foxtel Now — so long as you sign up via Telstra.

Telstra mobile plans: customer service and community reviews

• Support team now almost entirely based within Australia
• Mostly negative online reviews from customers

As we mentioned earlier, Telstra's customer service received a massive upgrade in quality starting around mid-2022, with the telco drastically reducing its use of off-shore call centres in favour of a new local support team. 

When Telstra customers phone customer service now, they'll more than likely end up speaking to a support agent based locally in Australia, rather than someone overseas — a move which should minimise communication barriers.

Alternatively, customers who'd rather solve their account or service-related issues in person also have the option of visiting a Telstra retail store for face-to-face support. Telstra's retail network consists of around 270 stores across Australia, including independent licensees (in 2021, Telstra announced it would be shaking up its retail store network, with major changes expected by 2025).

Of course, not all Telstra customers are happy — the telco has received overwhelmingly negative online reviews from customers on sites like Product Review and Trustpilot , earning a score of 1.4 stars out of 5 on the former, and 1.3 stars out of 5 on the latter. 

Before you get your pitchfork out, it's worth noting that Optus and Vodafone have both received similar scores on the same sites. All those ratings are likely skewed by the fact that many customers only bother reviewing a service when they've had a bad experience, resulting in a score that's biased towards the negative, and doesn't necessarily reflect the opinion of most customers.

Furthermore, the consumer advocacy group Choice awarded Telstra as the Best SIM + handset phone plan provider in Australia last year.

Telstra mobile plans: Bottom line

Is a Telstra mobile plan worth your money? There's no denying that Telstra offers the most premium service of the three major telcos in Australia, boasting not only the largest 5G network, but also the most reliable and wide-reaching coverage. It also provides a sense of safety and dependability when it comes to your private data, as Telstra's cybersecurity has never been breached.

On top of this, Telstra has recently taken steps to radically improve its customer service, which has to be commended. Telstra Plus customers also get access to some nice benefits, including event discounts and points which can be redeemed on a variety of goodies.

But does the quality of its service justify its high pricing? All of Telstra's Upfront plans are far more expensive than equivalent offerings from other telcos, offering less monthly data for more money in every instance — particularly at the entry level. It's also worth noting that not everyone will care about the perks and extras that come with a Telstra Plus membership.

If you value reliability above all else, a Telstra mobile plan is likely your best option. However, if you're after value for money, you'll be better off choosing a plan from a Telstra network reseller , or alternatively opting for an Optus mobile plan .

• Best Australian phone plans with international roaming

Stephen Lambrechts is the Managing Editor of Tom's Guide AU and has written professionally across the categories of tech, film, television and gaming for the last 15 years. Before Tom's Guide, he spent several years as a Senior Journalist at TechRadar, had a brief stint as Editor in Chief at Official Xbox Magazine Australia, and has written for such publications as APC, TechLife Australia, T3, FilmInk, AskMen, Daily Telegraph and IGN. He's an expert when it comes to smartphones, TVs, gaming and streaming. In his spare time, he enjoys watching obscure horror movies on physical media, keeping an eye on the latest retro sneaker releases and listening to vinyl. Occasionally, he also indulges in other non-hipster stuff, like hiking.

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Here Are the Cheapest 5G Mobile Plans in Australia

While 5G network access used to be limited to plans from Telstra, Optus and Vodafone , that’s no longer the case. These big telcos have been selling off access to their networks to smaller providers , which means you can pick up a 5G mobile plan for much cheaper . Compared to the previous generation of mobile networks, access to a 5G service means you’ll deal with less network congestion and lag, with faster overall speeds.

Before you sign up for a 5G mobile plan, you’ll need to make sure you live in an area that is covered by the telco’s 5G network. Some telcos have better network coverage than others as well. You’ll also need a handset that has 5G support . While this feature is pretty standard on most modern smartphones, if you’re using something a bit older, you might not be able to access the 5G network.

If you want to improve your mobile connection, here are the best and cheapest 5G plans .

Table of contents

The best 5g mobile plans under $30 per month, the best 5g mobile plans under $50 per month, the best 5g mobile plans over $50 per month, which mobile phones support 5g.

While there are a fair few 5G mobile plans available for under $30 per month, most of these are introductory deals. For example, Telstra is currently offering its $35 SIM-only plan for $17, while Optus ‘ $45 prepaid plan is available for $17, but these discounted prices only last for the sign-up period.

If you want to keep your 5G mobile plan under $30 indefinitely, then you have a couple of cheap options.

First is Moose Mobile , which has a 25GB plan that’s $11.80 per month for the first eight months you’re with the provider. After this introductory period ends, you’ll be paying $24.80 per month. Moose also has a similar offer for its 40GB plan, where you’ll pay $19.80 per month for the first eight months, and then $29.80 per month after that. Moose Mobile is powered by the Optus 5G network .

Southern Phone has a similar plan, although you’ll receive a bit less data. You’ll pay $14 per month for the first six months of your plan and receive a data allowance of 20GB. After the discount period ends, you’ll be paying $24 per month. If you want better dollar-to-data value, Southern Phone’s 40GB plan is the better option. You’ll pay $19 per month for the first six months of your plan, and then $29 per month thereafter.

Up next is Belong , which is Telstra’s budget brand. While it doesn’t have any introductory offers available, its 25GB SIM-only plan is priced at a flat rate of $29 per month, which is fairly standard for this price tier.

If you want a bit more data, Amaysim has a 32GB 5G SIM-only plan for $30 per 28-day renewal. If you sign up before May 14, you’ll only pay $10 initially and you’ll receive an extra 18GB of bonus data. Amaysim is also powered by the Optus 5G Mobile Network.

As we cross the $30 mark, we get a few more options when it comes to smaller providers that are powered by the Telstra 5G network . There’s Tangerine , which has a 32GB plan for $33 per month, along with Belong , where you’ll pay $35 per month for 40GB of data.

As far as the best dollar-to-data value goes, that belongs to Moose Mobile. With this plan, you’ll get 100GB of data for $24.80 per month. This price will last for the first eight months of your plan, before increasing to $36.80 per month after that.

Meanwhile, Belong, Superloop , Lebara , NuMobile and Exetel are all offering 5G SIM-only plans that come with 100GB of data. As far as pricing goes, these plans sit in the range of $45 to $50 per month.

While Vodafone does have a 100GB plan, this is only available as a limited-time offer. If you’re a new customer and sign up before June 3, you’ll receive 100GB of data for Vodafone’s Small SIM-Only plan, instead of 50GB. The good news is that once you’ve signed up for this plan, you’ll keep this 100GB allowance as long as you stay connected to it.

If you want a slightly larger data allowance , Amaysim has a 120GB 5G SIM-only plan that’s a flat rate of $50 per month – although you can pick it up for an initial price of $24.

As we push past the $50 mark, the data allowances from mobile providers ramp up significantly.

If you want the best bang for your buck when it comes to a huge data cap , Vodafone’s double data deal means you can nab 360GB for $59 per month, or a whopping 720GB for $79 per month. The former is the cheapest 5G plan within this price range, while the latter has the most data. Once you’ve signed up for either of these Vodafone plans, you’ll maintain these huge allowances as long as you stay connected.

There’s also Optus , which is offering a 500GB plan for $69 per month . This price lasts for the first 12 months of your connection, before increasing to $89 per month thereafter. For comparison, Optus’ 220GB plan is $69 per month, while its 300GB plan is $89 per month, so you’ll be getting considerably more data with this 500GB plan either way.

Not sure if your phone supports 5G? Here’s a quick guide to help you double-check:

• Apple : iPhone 12 and newer
• Samsung : Galaxy S20 (select variants) and newer, Galaxy Z Fold 3 and newer, Galaxy Z Flip 3 and newer
• Google : Google Pixel 4a 5G, Pixel 5 and newer
• OPPO : Find X2 and newer

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Gaming Headsets, Controllers & Accessories - Telstra

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Experience the next level of gaming with Telstra’s latest range of gaming accessories. Shop for the latest gaming controllers, gaming headsets, gaming bundles, gaming keyboards, gaming mice and more from brands you know and love.

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Frequently Asked Questions

What do you need for a gaming setup.

A good gaming setup needs:

• an ergonomic gaming chair
• a powerful PC or a gaming console
• a high-quality monitor
• a compatible keyboard
• a responsive mouse and mousepad
• a gaming headset and microphone

What are gaming peripherals?

A gaming peripheral is an external device that can be connected to a PC or console to boost the performance of the gamer and enhance their experience. 

The most common gaming peripherals are gaming keyboards, gaming controllers, gaming headsets, mouse, and high-resolution monitors.

How much does a gaming setup cost?

An average gaming setup can cost between $1,500 and $2,500.

The cost of the gaming setup would include the console or computer, monitor, keyboard, gaming headphones mouse and a few games to get you started.

What is a gaming controller?

A gaming controller is a device used with video games to allow the player to control an object or character in the game. 

Controllers have developed from a single joystick to devices with levers, paddles and multiple buttons.

What controllers work with PC?

To play games, you need a gaming controller with:

• two analog sticks
• two shoulder buttons
• two trigger buttons
• the ability to connect to a PC or a gaming console via USB or Bluetooth

Are Xbox controllers wireless?

If you’re looking for an Xbox controller, the Xbox controller comes in both wired and wireless versions. If you’re after a wired controller, they are not available from Microsoft Xbox but there are plenty of options from companies like Turtle Beach.

How to connect wireless Xbox controller to PC.

To connect with Xbox Wireless controller, you might need the Xbox Wireless Adaptor for Windows 10. If your PC has Xbox Wireless built in, you can connect the controller directly without an adaptor .

If you're using the Xbox Wireless Adaptor for Windows 10:

• Turn on your PC and sign in.
• Plug the Xbox Wireless Adaptor into your PC.
• Turn on your controller by pressing the Xbox button. When you turn on the controller, the Xbox button will start flashing.
• Press and hold the Pair button on the Xbox Wireless Adaptor. A small light will flash for several seconds.
• Press and hold the Pair button on the top of the controller (the raised button). The Xbox button on the controller will flash more rapidly – this means your controller is searching for the Xbox Wireless Adaptor. When connected, the Xbox button on the controller will stay lit.

If you're using built-in Xbox Wireless:

• Turn on your controller by pressing the Xbox button for 3 seconds. When you turn on the controller, the Xbox button will start flashing.
• Press and hold the Pair button on the top of the controller (the raised button). The Xbox button on the controller will flash more rapidly—this means your controller is searching for a PC.
• On your PC, press the Start button, then select Settings > Devices (on Windows 11: Settings > Bluetooth & devices ).
• Choose Add Bluetooth or other device (on Windows 11: Add device ), then select Everything else .
• Choose Xbox Wireless Controller or Xbox Elite Wireless Controller from the list. When connected, the Xbox button on the controller will stay lit.

With Xbox Wireless connections, you can connect eight Xbox Wireless Controllers at the same time, or four controllers that have Xbox Chat Headsets attached. If the controllers have Xbox Stereo Headsets, only two can be connected at the same time.

Remember that to use your Xbox Wireless Controller with your Xbox console after using it with a PC, you must re-sync the controller to the console.

How to connect wireless controller to Xbox.

If you have an XBOX X|S:

• Turn on your Xbox Series X|S.
• Insert either AA batteries or rechargeable batteries from the Xbox One Play & Charge Kit into the controller. Note The Xbox Elite Wireless Controller Series 2 and Xbox Adaptive Controller have built-in batteries and include a USB-C cable for charging.
• Turn on your Xbox controller by pressing and holding the Xbox button. The Xbox button will flash. When the button stays lit, the controller is connected. Note If the Xbox controller doesn't turn on, check the batteries. If you're using rechargeable batteries, make sure they're charged.
• Press and release the Pair button on the Xbox.
• On Xbox Series X, the Pair button is on the front right, above the USB port. On Xbox Series S, the  Pair  button is on the front left, to the right of the USB port.
• Within 20 seconds, press and hold the controller's Pair button (a circular button on top of the controller as you hold it in your hands) until the controller's Xbox button flashes a few times. That means it's searching for a console. The Xbox button stays lit once it's connected.
• Repeat this for every additional Xbox controller you may have. You can connect up to eight wireless controllers to a console.

Note that controllers are assigned to users based on who's holding the controller. To learn how to assign a controller to your profile, go to:

If you have an Xbox One:

•  Turn on your Xbox One.
• Turn on your controller by pressing and holding the Xbox button. The Xbox button will flash. When the button stays lit, the controller is connected. Note If the controller doesn't turn on, check the batteries. If you're using rechargeable batteries, make sure they're charged.
• On the original Xbox One X or S, the Pair button is a circular button on the front right below the power button. On the original Xbox One the pair button is on the side around the corner from the disc tray.

Repeat this for every additional controller you may have. You can connect up to eight wireless controllers to a console.

How to check the controller has the latest firmware.

• Turn on your Xbox console. 
• Press the Xbox button on the controller to open the guide.
• Under Profile & system , select Settings .
• Under Devices & connections , select  Accessories
• On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.
• If it says there's no update available, your controller is current. If it says “Update,” follow the steps provided. 

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Things you need to know

Only customers with an existing eligible fixed or post-paid mobile service, or new month-to-month plan are eligible to pay off accessories on a monthly repayment option. Maximum 5 add-ons per customer at any one time. If you cancel an add-on early or cancel your existing fixed or post-paid mobile service(s), or cancel your month-to-month plan, your add-on repayment will also terminate and you’ll be required to pay out the remainder of your add-on(s).

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Telstra delays 3G network shutdown until August amid concerns about access to emergency calls

Telstra is delaying its 3G closure amid concerns hundreds of thousands Australians could be blocked from making emergency calls once the 20-year-old network has been switched off.

The telco was due to shut down the network on June 30 but will postpone the closure until August 31 to give Australians more time to upgrade their handsets. 

"We've decided to extend [the deadline] by two months, mainly due to feedback from customers that some of them need more time to upgrade," Telstra networks executive Channa Seneviratne told the ABC. 

Fresh figures reveal more than 200,000 Telstra customers are still using 3G-only mobile phones that will no longer work when the network is switched off, or a subset of older 4G phones that could also be caught out in the shutdown.

This subset of 4G handsets is of greatest concern because they're configured to default to the 3G network for triple-0 calls, meaning owners may not realise until they're in an emergency.

Mr Seneviratne said some of these phones had been purchased overseas or on the grey market. 

Last month, the federal government warned about a million Australians - on the Telstra, Optus and TPG networks - could be affected but according to Communications Minister Michelle Rowland, that figure has now fallen to about 400,000.

"After the switchover, these devices will appear to operate as normal and Australians may only realise there is an issue with the device when they can least afford it," the minister said in a statement.

"The government welcomes Telstra's decision to delay its planned 3G switchover.

"Ensuring that more Australians have visibility and an understanding of the 3G switchover is critical to managing it in a safer way."

The government has set up a working group, comprising Telstra, Optus, TPG, and the Australian Mobile Telecommunications Association (AMTA) to report fortnightly to the minister and ensure a "safer" 3G shutdown.

Shadow Communications Minister David Coleman has blamed the delay on Ms Rowland's "hapless handling" of the 3G shutdown.

"The minister only set up her 'Working Group' in March.  If the minister had acted professionally and expeditiously, there would have been ample time to deal with this issue prior to 3G shutdown,” he said in a statement.

The plan to switch off the 3G network was announced in 2019 to allow mobile carriers to boost capacity and data speeds for 4G and 5G technologies.

Telstra, Optus which is due to shut down its 3G network in September, and TPG, which closed its network in December, have been actively preparing the public and urging customers to upgrade their 3G-only devices to 4G or 5G.

Telstra has scaled up its communications, launching a simple service that customers can use to determine whether their device will be affected: SMS 3 to 3498.

Of the 80,000 customers who have used the instant handset compatibility checker, only 10 per cent have been advised they need to upgrade their devices. 

Those who still need to upgrade their handset will soon hear a short voice message when making an outgoing call, reminding them to act.

The 3G shutdown will mainly affect Australians living in rural and regional areas where phone and internet coverage is more limited.

But Mr Seneviratne said Telstra had made an "absolute commitment" not to shut down its 3G network until it could guarantee equivalent coverage from 4G. 

"We are on track to have that 4G equivalence completed by the end of June," he said.

"We are 99 per cent complete." 

The closures could also affect a range of devices, including medical alarms, and EFTPOS machines.

The 25 most common devices that may be affected:

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Infosys Collaborates with Telstra for AI-led Engineering Transformation

PR Newswire

BENGALURU, India, May 16, 2024

Set to accelerate innovation for Telstra and further enhance customer experience

BENGALURU, India , May 16, 2024 /PRNewswire/ --  Infosys  (NSE: INFY), (BSE: INFY), (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced a strategic multi-year collaboration with Telstra , Australia's leading telecommunications and technology company, to accelerate its software engineering and IT transformation journey and further enhance their customer experience. Building on a longstanding association, this collaboration aims to support Telstra's company-wide strategy.

Infosys' AI-first suite of offerings, Infosys Topaz , and cloud suite of offerings, Infosys Cobalt , will offer a robust engineering backbone to simplify the technology landscape and enable Telstra to continue its transformation to become an innovation-led enterprise. In addition, Infosys will introduce modern product engineering practices to elevate its customer and employee experience.

Dinesh Rao, Executive Vice President, Co-Head of Delivery, Infosys and Kim Krogh Andersen, Group Executive, Product and Technology, Telstra along with Infosys and Telstra leaders

Kim Krogh Andersen, Group Executive, Product and Technology, Telstra,  said, "Consumers around the world have significantly increased their expectations when it comes to the seamless, digital delivery of their products and services. As we approach the tipping point of Generative AI and an avalanche of digital adoption, strategic partnerships with global leaders such as Infosys are critical to support our shared ambitions for digital leadership." 

Kieran O'Meara, Executive, Software Engineering and IT, Telstra, said, "Telstra and Infosys have been partners for over 20 years, a collaboration that has yielded immense value for both organizations. The renewal of this collaboration reinvents how we work together more strategically for the next wave of change in our industry. With the evolution of software product engineering, open architecture, and next-generation technologies such as AI, together, we will develop the best products and services for Telstra's customers."

Salil Parekh, Chief Executive Officer, Infosys,  said, "Infosys has a long-standing association with Telstra supporting its many evolutions over the last two decades and we're excited to work with them on the next chapter of this journey. By leveraging Infosys Cobalt and Infosys Topaz, we can help Telstra accelerate its strategy for growth."

Anand Swaminathan, Executive Vice President and Global Industry Leader, Communications, Media, and Technology, Infosys , said, "Telstra and Infosys stand as trailblazers in technological innovation, united by a shared vision. This collaboration underscores our commitment to delivering innovative cloud and AI-led solutions that will help position Telstra as a leader in this new era."

About Telstra

Telstra is Australia's leading telecommunications and technology company, offering a full range of communications services. Our purpose is to build a connected future so everyone can thrive.  www.telstra.com.au

About Infosys

Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com  to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.

Safe Harbor

Certain statements in this release concerning our future growth prospects, or our future financial or operating performance, are forward-looking statements intended to qualify for the 'safe harbor' under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results or outcomes to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding the execution of our business strategy, our ability to attract and retain personnel, our transition to hybrid work model, economic uncertainties, technological innovations such as Generative AI, the complex and evolving regulatory landscape including immigration regulation changes, our ESG vision, our capital allocation policy and expectations concerning our market position, future operations, margins, profitability, liquidity, capital resources, our corporate actions including acquisitions, and cybersecurity matters. Important factors that may cause actual results or outcomes to differ from those implied by the forward-looking statements are discussed in more detail in our US Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2023. These filings are available at www.sec.gov . Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company's filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law.

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SOURCE Infosys

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What to know about Gov. Newsom’s plan to offset California’s $45-billion deficit

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Faced with a $44.9-billion budget deficit, Gov. Gavin Newsom described a plan to shrink the size of state government and slow his progressive policy agenda by eliminating 10,000 vacant state jobs, pausing an expansion of subsidized childcare and cutting billions in funding for climate change programs.

Newsom’s revised $288-billion budget proposal, announced Friday, projected California’s deficit to be $7 billion more than the shortfall his administration expected in January. The grim forecast was driven by lower than projected state revenues, continuing a pendulum swing from the fiscal boom of the COVID-19 pandemic.

“These are things we worked closely with the Legislature to advance,” Newsom said of the cuts. “None of this is the kind of work you enjoy doing, but you’ve got to do it. We have to be responsible. We have to be accountable.”

Newsom’s plan to close the deficit relies on $17.3 billion in savings from budget cuts he and lawmakers agreed to in April and using $4.2 billion from the state’s rainy day fund and budget reserves for the upcoming fiscal year.

The proposed spending reductions Newsom touched on Friday also reverse and slash an additional $8.2 billion in funding in 2024-25.

Newsom’s proposal includes $3.6 billion less for programs related to fighting climate change, said H.D. Palmer, a spokesperson for the Finance Department. The plan would also cut $2 billion over two years from a program to expand internet connectivity to underserved homes, businesses and community institutions.

The governor’s revised budget proposal, which includes updated revenue projections after the state income tax filing deadline, typically jump-starts negotiations with Democratic leaders in the Senate and Assembly over a final fiscal plan for the upcoming year. The state Constitution requires lawmakers to approve the state budget by June 15.

An ‘incomplete’ plan

The governor’s budget plan released Friday was incomplete compared to prior years. The administration provided only a 50-page summary of his proposal, compared to the more detailed, 260-page document Newsom released in January.

Newsom’s budget news conference was originally scheduled for next Tuesday, the deadline for the governor to share his revised budget with the state Legislature. But Newsom is flying to Rome that day to speak at a climate conference at the Vatican and bumped his presentation up to Friday.

The change left the state Department of Finance, the fiscal arm of his administration, short on time to finalize a full budget summary, and additional documents, Palmer said. More information, his aides said, will be made available when additional documents are made public on Tuesday.

Public defenders, foster kids, climate: Programs created during California’s boom may stall amid deficit

Facing tough financial choices to close a budget shortfall, Gov. Gavin Newsom is proposing cuts to programs that benefit foster kids, public defenders and more

April 18, 2024

How bad is the budget problem?

Newsom cast California’s current financial situation as a return to normal after the federal government provided trillions of dollars in funding to individuals, families, businesses and state governments during the COVID-19 pandemic, payouts that resulted in a historic surplus in California.

But those flush times did not last, and poor revenue forecasts in recent years have also deepened the state’s fiscal troubles.

Newsom’s estimate of a $100-billion surplus two years ago ended up far too rosy, and revenue in subsequent years also fell short of projections. A decision by the federal government to delay the 2022 federal income tax deadline from April to November due to winter storms complicated California’s ability to project revenues last year.

Newsom’s plan seeks to solve the budget deficit for the next two budget years, including additional cuts, reductions and delays to solve an estimated $28.4-billion deficit in 2025-26.

State Sen. Roger Niello (R-Fair Oaks) called out the difference between Newsom’s deficit estimates and much higher models from the Legislative Analyst’s Office.

“He continues to hang on to the unrealistically low deficit with the clear expertise of the LAO stating that the problem is significantly greater than that and that just means that his budget solutions are shooting too low,” Niello said. “We’ll get to the end of another fiscal year where we’re in trouble again, just like this one.”

Why does the deficit number keep changing?

In January, the Newsom administration predicted that California would have a $37.9-billion deficit to reckon with in the budget that lawmakers adopt in June.

Newsom and leaders of the Senate and Assembly reached an early agreement in April on $17.3 billion in reductions though most of those changes will not be passed into law until next month. Lawmakers passed a budget trailer bill that lowers unspent funding allocations in 2022-23 and 2023-24 by $1.6 billion last month.

The deficit number Newsom presented Friday subtracts the $17.3 billion in cuts agreed to earlier from the $37.9-billion deficit estimate from January.

Revenues have fallen short of expectations since January, deepening the budget problem by $7 billion.

Newsom is referring to the shortfall as $27.6 billion in 2024-25, but California is making cuts and reductions to solve a total budget deficit of $44.9 billion this year.

Newsom called it a ‘gimmick.’ Now he’s using the trick to lower California’s massive deficit

With a massive budget deficit in California, Gov. Gavin Newsom is adopting a ‘gimmick’ he previously reversed in an effort to push the problem forward into future years.

April 11, 2024

How will the governor’s cuts affect education?

Under Proposition 98, California has a minimum funding guarantee for schools and community colleges. Newsom is proposing an unusual maneuver to go back and lower the funding requirement for 2022-23 to reflect the lower-than-expected state revenues that came in late last year. The change could ultimately reduce funding for schools by tens of billions of dollars in future years and launch a monumental fight over education funding at the state Capitol.

Early childhood programs face cuts of more than $2 billion in the governor’s new budget proposal, including a 45% cut for the CalWORKS home visiting program , which provides supportive visits to about 3,000 low-income families following the birth of a baby.

He wants to reduce the Middle Class Scholarship program by $510 million and cut $550 million from a program that helps build and upgrade facilities for children in preschool and transitional kindergarten over the next two budget years.

Newsom called a decision to pause $1.4 billion planned to expand child-care availability over two years “difficult,” but a necessary trade-off in order to pay child-care workers higher wages.

“The state was finally making progress on childcare and early childhood initiatives which have been so ignored for so many years. To now cut back on that is disastrous for families and for our future,” said Ted Lempert, president of Children Now and a former California Assembly member.

What about healthcare?

Among proposed healthcare cuts is the elimination of more than $300 million in state and local public health funding — a move that “astounded” organizations like the County Health Executives Assn. of California, which pointed to COVID-19 pandemic woes that were worsened by underfunding and questioned if the state was backtracking.

Newsom also proposes eliminating hundreds of millions from programs meant to train and recruit health workers including nurses and social workers — both industries that have faced staffing shortages.

Healthcare providers who serve California’s low-income patients insured by Medi-Cal stand to lose extra pay meant to encourage healthcare facilities’ participation in the safety net program. The governor’s proposal takes more than $6 billion over multiple years meant for provider rate increases from a tax on managed healthcare organizations, known as the MCO tax, and uses it to support the Medi-Cal program in other ways.

Jodi Hicks, president and CEO of the Planned Parenthood Affiliates of California, said she was “deeply disappointed” by Friday’s budget plan, saying it will “jeopardize access to not just sexual and reproductive care but quality, affordable health care across the board for the nearly 15 million Californians who rely on Medi-Cal.”

Will prisons lose funding?

Newsom’s proposal includes savings from the newly announced deactivation of 46 housing units at 13 state prisons, which would save $80.6 million. This comes as California’s prison population has declined by nearly 25% since 2019 and as the state prepares for the closure of its third prison, which Newsom said is now planned to close as early as November, five months ahead of schedule.

The governor said that, while he is interested in further reducing “the larger footprint” of the prison system, “we want to be mindful of labor concerns, community concerns and trends.” He also expressed concern about the possibility of unanticipated increases in prison populations . A measure that could appear on the November ballot calls for rolling back some criminal justice reforms that have helped reduce incarceration.

Newsom has approved three California prison closures but resists pressure to shutter more

Gavin Newsom could save the state $1 billion annually by closing five more prisons, analysts say. The governor finds himself in a precarious political spot.

April 1, 2024

Will the plan hurt workers?

The April agreement between lawmakers and the governor included $762 million in savings by pausing hiring for vacant state jobs. Newsom’s updated proposal permanently deletes 10,000 open positions, which unions viewed as a potentially better option than furloughs or delaying planned salary increases to save money.

Details of a costly plan to hike pay for healthcare workers to at least $25 per hour are still to come, following months of negotiations between Newsom, unions and hospital leaders.

Newsom signed a bill last year that imposed a new industry minimum wage for California healthcare workers, but has voiced concerns about how fast the state can move on wages due to the deficit. His department estimated that the wage hikes could cost the state $2 billion in its first year of implementation — a figure that SEIU California, the union backing the measure, rushed to refute, urging hospitals to pay a bigger share of the costs.

Newsom was tight lipped on the details on Friday but said a deal is near.

“This budget will not be signed without that deal,” Newsom said Friday.

The budget proposal shared Friday does not include funding for a healthcare minimum wage increase, Palmer said.

As deficit estimate hits $68 billion, Newsom seeks ‘major changes’ to healthcare wage law

Gov. Gavin Newsom said his staff has been working with Democrats in the Legislature on the state’s healthcare minimum wage law in light of budget concerns.

Dec. 7, 2023

What else could be coming?

Negotiations are under way in the Legislature to place as many as three bonds on the November ballot that would ask voters to approve borrowing money to pay for low-income housing, school construction projects and climate-related infrastructure for adapting to floods, fires and droughts. Newsom declined to answer a question about how many of those he would like to go on the ballot.

Newsom said the close-call he experienced in March when his Proposition 1 bond for mental health facilities passed by barely more than 50% has “sobered” conversations about how much voters are willing to support borrowing measures.

“The public wants to see results. They’re not interested in inputs, they’re not interested to talk about how much money we’re spending,” he said. “They deserve results and they demand results. And so when we’re out there promoting these bonds, we need to be mindful of that.”

Times Sacramento bureau chief Laurel Rosenhall and staff writer Jenny Gold contributed to this report.

More to Read

Teachers criticize Newsom’s budget proposal, saying it would ‘wreak havoc on funding for our schools’

May 17, 2024

Column: Lots of complaining about California’s tax system. Time to fix it

May 13, 2024

Newsom touts billions in climate spending through California’s cap-and-trade program

May 9, 2024

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Taryn Luna covers Gov. Gavin Newsom and California politics in Sacramento for the Los Angeles Times.

Mackenzie Mays covers state government and politics in the Los Angeles Times’ Sacramento bureau. Previously, she worked as an investigative reporter for Politico, the Fresno Bee and the Charleston Gazette-Mail. In 2019, she received the National Press Club Press Freedom Award for her political watchdog reporting. She is a graduate of West Virginia University and proud Appalachian.

Anabel Sosa is a reporter for the Los Angeles Times’ Sacramento bureau, covering legislation and politics. She is a graduate of UC Berkeley’s School of Journalism and a California Local News fellow.

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4 Common Types of Team Conflict — and How to Resolve Them

• Randall S. Peterson,
• Priti Pradhan Shah,
• Amanda J. Ferguson,
• Stephen L. Jones

Advice backed by three decades of research into thousands of team conflicts around the world.

Managers spend 20% of their time on average managing team conflict. Over the past three decades, the authors have studied thousands of team conflicts around the world and have identified four common patterns of team conflict. The first occurs when conflict revolves around a single member of a team (20-25% of team conflicts). The second is when two members of a team disagree (the most common team conflict at 35%). The third is when two subgroups in a team are at odds (20-25%). The fourth is when all members of a team are disagreeing in a whole-team conflict (less than 15%). The authors suggest strategies to tailor a conflict resolution approach for each type, so that managers can address conflict as close to its origin as possible.

If you have ever managed a team or worked on one, you know that conflict within a team is as inevitable as it is distracting. Many managers avoid dealing with conflict in their team where possible, hoping reasonable people can work it out. Despite this, research shows that managers spend upwards of 20% of their time on average managing conflict.

• Randall S. Peterson is the academic director of the Leadership Institute and a professor of organizational behavior at London Business School. He teaches leadership on the School’s Senior Executive and Accelerated Development Program.
• PS Priti Pradhan Shah is a professor in the Department of Work and Organization at the Carlson School of Management at the University of Minnesota. She teaches negotiation in the School’s Executive Education and MBA Programs.
• AF Amanda J. Ferguson  is an associate professor of Management at Northern Illinois University. She teaches Organizational Behavior and Leading Teams in the School’s MBA programs.
• SJ Stephen L. Jones is an associate professor of Management at the University of Washington Bothell. He teaches Organizational and Strategic Management at the MBA level.

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