emotional intelligence reflective essay

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Reflection on the Emotional Intelligence

Introduction

Analysis of the emotional intelligence, awareness of my own emotions, management of my own emotions, awareness of others’ emotions, management of others’ emotions, recommendations.

Emotional intelligence is one of the most important and necessary qualities in the modern world. In general, emotional intelligence is defined as the ability to recognize and regulate one’s own emotions and others’ emotions (McShane et al., 2018). At the same time, people with a high level of emotional intelligence are valued in almost any field of activity, since the interaction between leaders and subordinates, or employees and clients, requires attentiveness to others’ needs. People who hold ruling positions and manage a team especially need this skill as their effective leadership depends on it. I, as an assistant manager, relate to such people, since I have to support the CEO and manage a team of assistants. Even though I have a fairly high level of emotional intelligence, reflection on this course helped me assess my strengths and weaknesses and find ways to improve them. However, while I have made some improvements in my emotional intelligence and communication with other people for years of my work, I know that I need to put in more effort to achieve my goal and become a highly effective leader.

Emotional intelligence is a recurring topic in various articles and books on management and leadership, so I was familiar with it. However, this course forced me to analyze every element of my emotional intelligence, such as self-awareness, self-control of emotions, awareness of others’ emotions, and their regulation. In this way, I have seen that my level of emotional intelligence is quite high, and I have many communication strengths that result from my work in the company. In addition, I also took an emotional intelligence test from Psychology Today that confirmed my guesses and observations (“Emotional intelligence test,” n.d.). For example, I am empathic in most cases, notice changes in others’ emotions, and am skilled at resolving conflicts that occur between employees. Most of these skills I gained while working for the company in this position through practical experience. However, I also noted that I still have some weaknesses that need to be improved to achieve higher intelligence.

The first aspect that I analyzed was the awareness of my own emotions, and I was sure that I had mastered this skill perfectly. This emotional intelligence dimension is most important as it is fundamental to other aspects of emotion management (McShane et al., 2018). I am aware of my feelings when I am criticized, in the process of an argument or making a difficult decision, which falls under the definition of awareness of one’s own emotions. At the same time, I understand that this understanding was developed in me with growing up and the working experience. Robertson (2019) also notes that appreciating self-worth and understanding strengths, weaknesses, and limits are also parts of self-awareness. I have an understanding of my worth, as well as my strengths and weaknesses, but I cannot say with certainty my limits.

In addition, in some difficult situations, I may still not be fully aware of my emotions. For example, one day, I needed to decide for my team and recommend one employee to be fired. For a long time, I could not choose and believed that my prudence and desire to make the team’s most effective decision hindered me. However, today I understand that the fear of offending one employee drove me. Besides, I have faced personal situations in which I could not understand and express my emotions at that moment, which led to the wrong reaction; however, later on, I realized my mistake. Such situations are extremely rare, but they show that I have gaps that need to be eliminated.

Moreover, there are many tests on the Internet to check emotional intelligence, and I passed one of the most detailed in my opinion, namely the test from Psychology Today (“Emotional intelligence test,” n.d.). This test also showed that my level of self-awareness is high but not at its maximum. In addition, this test highlighted such a weakness as excessive ruminating. Thus, reflecting on this dimension of emotional intelligence showed me one of the ways to develop it.

My emotion management analysis also showed that I have some small disadvantages, regardless of a high level of control. In general, I have a calm temperament and usually have no difficulties managing my emotions and suppressing impulses. For example, in challenging situations at work, when both the team and the CEO require me to act, I usually calmly listen to the requirements or problems and react only after considering them.

However, while I typically do not show my emotions during communication with the team or the CEO, I can overthink situations and keep negative feelings and thoughts. This feature sometimes affects my communication and also makes me distracted. At the same time, Robertson (2019) notes that people with high emotional intelligence can control negative thoughts and do not allow them to influence their mood. However, I can sometimes succumb to this mood and react thoughtlessly in everyday situations that do not require a high concentration level. For instance, I can refuse to give an employee some advice on an assignment and then regret the decision. Psychology Today’s test indicates the same problem, highlighting my problem in excessive rumination. Therefore, I need to learn how to control my negative thoughts and moods on communication to discourage making wrong decisions.

Awareness of other people’s emotions is one of the most important skills for me as I support a dynamic and sometimes challenging CEO and manage a team of assistants. It is imperative that I inspire my team and can effectively manage their emotions. As I am a high-profile person within the company, it is also important I know how to read the room as others look to me to set the tone. For this reason, I have developed skills to understand the emotions of the people around me, especially those with whom I most often interact. For example, I can tell by the expression on the CEO’s face and gestures about his reaction to an event or predict his decision. However, a significant part of my awareness is based on the experience of interacting with people.

Moreover, I am an empathic person, so usually, I understand factors that influence my team’s behavior; for example, lack of self-confidence or personal problems can cause a decrease in performance. I have developed this ability over the years in the company, and it also improved my leadership qualities and conflict management skills. However, I still notice that I have challenges in understanding new people, such as potential partners involved in negotiations or even new employees in a team. It is especially difficult for me to determine another person’s emotions in cases of dispute or conflict in which I participate since I cannot objectively assess the situation. Thus, these observations show that while I have a high level of awareness of others’ emotions, I can improve this skill.

Managing others’ emotions is the most challenging skill since the response of two people to the same stimulus can be very different. However, this skill is one of the most essential in management because an effective leader must support and motivate a team. An analysis of my regulation of others’ emotions demonstrates that this emotional intelligence dimension is the weakest for me due to lack of experience and weaknesses of other aspects.

I have some skills in managing others’ emotions, such as conflict resolving or motivating since I often face challenges from CEOs and lead a team. However, I have some weaknesses caused by limited experience and practice in this position, as well as personal qualities. For example, Robertson (2019) says that people with high emotional intelligence naturally express praise and apologies when needed. I also use positive reinforcement for the team, but it often doesn’t sound natural as I try to keep things under control. I also use apologies quite rarely, as I do not always understand how the employees reacted to my mistake and am afraid that I overthink the problem.

In addition, I find that most of the mistakes I make in managing others’ emotions happen due to their misinterpretation. The test confirms this suggestion since it shows that my strength is the right approach for conflict resolution, and my weakness is the challenges in recognizing some emotions. Overall, however, I am good at supporting and motivating the team and individual employees if I understand their difficulties. Therefore, correcting flaws in the three described dimensions and mastering motivation techniques will help me improve the ability to manage the emotions of others, which is critical to my position.

The main recommendations refer to various elements of my emotional intelligence that need to be improved. The first step is to set precise goals for each dimension. Firstly, I strive to increase awareness of my own emotions by 10%, since this indicator is at a high level for me, but I still have difficulties in some cases. Secondly, I need to improve my ability to control my emotions by 10% because, in some situations, I overthink a problem, feel distracted, or do not react appropriately and regret my actions. The level of understanding and managing other people’s emotions should be increased by 20% as these skills are necessary to improve my leadership style. These goals should be achieved within a year and measured by reflection and test on emotional intelligence. At the same time, although the most important skill is understanding my own emotions because the implementation of other goals depends on it, they need to be achieved in parallel through constant communication.

The main recommendations to increase the awareness of my feelings are to keep a diary, analyze stressors, and not avoid difficult situations. Trying to prevent challenges interferes with the acquisition of emotions and the development of the skill to recognize them, so I should not avoid difficult cases, discussion, or criticism. In addition, after such events, I need to write down all the details and analyze my feelings and the impact of stressors on them. Thus, it will be easier for me to understand my emotions or predict them depending on the stressor in the future.

The recommendation for controlling emotions include mastering techniques for managing negative thoughts, pausing before reacting or acting, and ways to regulate emotions. An important skill is the ability to think about the reactions to avoid impulsive actions, so I need to learn how to pause in emotional situations (Robertson, 2019). In addition, I need to know how to deal more effectively with feelings of guilt, fear, and anger and manage negative thoughts, since even with an adequate initial reaction, the following reflections can affect future relationships with employees. For example, in situations in which it was necessary to make a decision in favor of one side. This change helps me to avoid overthinking and the influence of mood on my communication.

The recommendation for understanding the emotions of others include developing a sense of empathy, talking with colleagues about their feelings, and mastering the methods of reading others’ facial reactions. Discussing conflicts with colleagues or situations in which they faced a problem will help me better understand the emotions of other people. This method can be challenging because not all people want to share their feelings; however, it can be effective. In addition, according to the Facial Feedback Theory, people express their emotions through facial expressions, so learning the meanings of basic mimic and gestures will help improve my emotional intelligence (Reddington, 2018). Together with an inner desire to understand people, these approaches will allow me to develop empathy and awareness of others’ emotions.

The recommendations for improving the skill of managing people’s emotions or motivating them are improving my vocabulary, practicing empathy, and knowing the characteristics of my colleagues. Stahl (2018) notes that emotionally intelligent people use a more specific language to address a problem accurately and help solve it. I already use this dictionary partly in my work with the team and CEO. For example, if an employee fails the task, I ask how I can help instead of the cause of the mistake. However, I still need to develop a professional vocabulary and find options that suit different situations. In addition, understanding my employees’ characteristics will help me find the most supportive words or actions to motivate them. However, the main recommendation for this dimension and emotional intelligence, in general, is constant communication and practice of skills.

Thus, this course gave me useful and necessary knowledge about emotional intelligence, which I can apply in my practice. Moreover, the course helped me reflect on my emotional intelligence growth, the factors that contributed to it and set new objectives. At this point, I understand my strengths and weaknesses and how to improve them to achieve my goal of being a more effective leader. Although my emotional intelligence is higher than average today, practice and training will improve my communication skills. For this purpose, I need to follow the recommendation to strengthen my skills in every dimension of emotional intelligence and evaluate my progress. Thus, understanding my strengths and weaknesses, as well as practice, will allow me to become an effective leader for my team and improve the quality of services for patients.

Emotional intelligence test . (n.d.). 2020, Web.

McShane, S.L., Steen, L., & Tasa, K. (2018). Canadian organizational behaviorother’s (vol.10). MacGraw-Hill Education.

Reddington, S. (2018). How to improve emotional intelligence . JNR via PublishDrive.

Robertson, E. (2019). Master your emotions: Develop emotional intelligence and discover the essential rules of when and how to control your feelings. C-S Publication via PublishDrive.

Stahl, A. (2018). 5 ways to develop your emotional intelligence . Forbes . Web.

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113 Emotional Intelligence Research Topics & Essay Examples

Emotional intelligence essays are an essential part of education for many professions that involve working with people, such as managers and teachers.

The concept is somewhat new, having been first introduced half a century ago and popularized at the end of the last century. As such, you have to approach the topic carefully and rely on the latest available evidence to avoid citing outdated ideas.

Furthermore, as with any psychology-related topic, you should exhibit general caution and avoid the numerous pitfalls associated with the study of the human mind. This article will help you understand what you should or should not do to write an excellent paper.

👍 Writing Tips for Projects on Emotional Intelligence

🏆 best topics on emotional intelligence & essay examples, 📝 simple & easy research topics on emotional intelligence, 💡 most interesting emotional intelligence topics to write about, ❓ research questions about emotional intelligence.

Remember that the purpose of psychology is to help people improve themselves, not to stratify society based on vague ideas. Emotional intelligence is not inherent and can be learned by most people, a concept your writing should reflect.

Be sure to discuss the difference between a fixed and a growth mindset, promoting the idea that anyone can adopt the latter and improve himself or herself. Discuss parts of the concept of emotional intelligence, such as patience, in-depth to make the idea easier to understand.

There is a variety of topics and emotional intelligence essay ideas you can utilize to create an engaging work and make your essay excellent and unique among the offerings of your peers.

As emotional intelligence is a skill set anyone may learn, you should avoid language that implies that it is an inherent trait, a quality that is often associated with its non-emotional counterpart.

Whenever you discuss the difference between people with developed communication skills and those whose abilities are somewhat lower, remember to do so in a positive context.

Someone is not inferior because his or her emotional intelligence is lower than another person’s.

However, he or she can benefit from undergoing appropriate training, especially if these skills are important in his or her work. As such, respect people’s individual approaches and offer suggestions instead of treating the theory as universal facts.

Here are some further tips for your work:

• Psychology relies on scenarios where a person’s behavior can be as free of outside factors as possible. Toddler observation and scholarly experiments with carefully selected conditions are excellent examples of such situations, and you should use them to ground your descriptions in reality.
• Be sure to adhere to academic guidelines, avoiding the use of first person, calls to action, and other additions that do not match the format. This approach is useful in general, as it applies to most essays and will be beneficial for future reports and similar submissions.
• Write an emotional intelligence essay introduction and conclusion at the end of your paper. They make your work easier to read by giving it structure and direction. The introduction should contain a description of the topic and a thesis statement, and the conclusion should sum up the main points.
• Try to set a central theme and address it in your essay instead of providing a general overview of the topic. There are many emotional intelligence essay questions that can be answered in considerable detail. As such, you should concentrate on one of them without getting distracted and sidetracked.

Come to IvyPanda for an emotional intelligence essay summary and sample sets as well as various titles that will help you begin your writing process!

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• Concept of Emotional Intelligence: Arguments Emotional intelligence is the “subset of social intelligence that involves the ability to monitor one’s own and other’s feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and […]
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• How Emotional Intelligence Influences Leadership In order to be an effective leader, a broad understanding of emotions and their impacts on others is imperative for leaders.
• Emotional Intelligence for Human Resource Management How can managers utilize and propagate the concept of EI to promote responsiveness and deliver their projects on time? Quality articles will be identified through the use of these keywords: emotional intelligence, resource management, and […]
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• Emotional Intelligence among University Hospital Nurses Even though it is challenging to overestimate the importance of self-management and its competencies, University Hospital nurses state that this domain brings a few inefficiencies in the medical organization.
• Emotional Intelligence: Self-Awareness Importance Leaders with high self-awareness are more likely to understand their own strengths and weaknesses, as well as their impact on others, which helps them make better decisions, manage stress and conflict effectively, and lead with […]
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• Fostering Effective Communication and Emotional Intelligence in Conflict Resolution The capacity to recognize, comprehend, and react to the sentiments of others is just as important as the capacity to articulate and control one’s own emotions.
• Measuring Emotional Intelligence in Job Selection As a result, managers must be aware of the peculiarities of different generations in the company, as demonstrated by Margie to Rebecca, and behave appropriately.
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• Emotional Intelligence and Emotional Management Viewpoints on emotional intelligence as a trait and an ability have some conceptual differences, but both perspectives suppose that it is an essential element of business decision-making, as illustrated by the successful career of Warren […]
• Emotional Intelligence in Leadership Development I found the examples given very convincing and the logic behind the arguments solid and straightforward to follow. At the same time, I disagree that overvaluing one’s skills is connected to experience.
• The “Emotional Intelligence” Book by Goleman In his book, Emotional Intelligence: Why It Can Matter More Than IQ, Daniel Goleman explains this concept and the value of this feature.
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• Emotional Intelligence Coaching Emotional Intelligence Coaching does not focus of giving a person advice about the issues in their private life.
• Why Emotional Intelligence (EI) Training Will Help Your Organization to Prosper Emotional Intelligence comes from two words. Emotions refer to personal feelings arising from the state of the mind of a person.
• Clinical Experience: Emotional Intelligence The lack of clarity in the provided information may affect the accuracy of the diagnosis to a considerable extent. A fungal infection was suspected as the possible cause of the disease due to the rise […]
• Emotional Intelligence: Research and Rationale The authors study the effect that altruistic behavior has on the relationship between emotional intelligence and subjective well-being, which is usually explored in an isolated context.
• Nurses’ Emotional Intelligence and Patient Satisfaction There is little available literature that offers evidence of the impact of the emotional intelligence of nurses on the relationship between patients and nurses, as well as patient satisfaction.
• Emotional Intelligence and Conflict-Handling Styles in Nurses This is a research critique that explores the research problem, the context of the study problem within the existing knowledge, the relevancy of the study to nursing, and the purpose of the research “The relationship […]
• Emotional Intelligence in Nursing Study by Winship The researchers identified their source of stories from a recently published book with inspirational stories about nursing and written by nurses.
• Emotional Intelligence and Effective Leadership in the Healthcare Environment It is also the ability to distinguish the impact of emotions in the life of the individual. He pointed out that EQ enables the individual to adapt to the challenges of the social environment.
• Stress, Emotional Intelligence, and Job Performance Correlation in Nursing Complexity science is important to this study because it enables a person to understand the causes of stress within a system.
• Emotional Intelligence’s Support for Teamwork and Teambuilding in Nursing In instances where a nurse lacks the luxury to pick a team with which to work, understanding others allows the individual to conduct amicable relations for the sake of proper execution of tasks, the health […]
• Emotional Intelligence and Ethical Climates in Places of Work The purpose of this paper is to analyze the importance of having an ethical climate and employees exhibiting high emotional intelligence within a place of work.
• Emotional Intelligence and Social Life The subjects of the study will be selected randomly from several population groups based on the social status of the subjects and their living conditions.
• Leadership and Emotional Intelligence Empathy is ability of a person to feel for another individual, to put oneself emotionally in the shoes of others and relate with their feeling. To be successful in leadership, it is important for a […]
• Psychology: Emotional Intelligence and Leadership Emotional intelligence pertains to the ability to realize your own emotions and those of others, the inspiration of yourself and the management of emotions within and outside relationships.
• Emotional Intelligence: Term Definition He also urges society to rethink about the pattern of education that today’s children are going through and to make them alive to emotional intelligence by way of brainstorming in the daily grind so that […]
• Emotional and Traditional Intelligence: Emotional Intelligence Quotient Emotional intelligence is often described as a capacity and ability, skill to assess and perceive and certain ability to manage personal emotions and emotions of others and group emotions.
• Emotional Intelligence and Solution Formation As a rule, EI is understood as the subject’s ability to effectively understand the emotional sphere of human life: to understand emotions and the psychological background of relationships and to use their emotions to solve […]
• Personal Emotional Intelligence Analysis The completion of the survey is a valuable experience as I used to think I could manage my emotions and understand my own and other people’s feelings.
• Emotional Intelligence Training and Organizational Prosperity One of the fundamental assumptions made in the process of preparing this presentation is that emotional communication is universal regardless of the culture.
• Organizational Behavior: Emotional Intelligence To assess the EI in a person that is likely to be promoted to a managerial position, it is best to take notice of how this person acts in stressful situations.
• Emotional Intelligence Assessment This is attributable to the fact that they are aware of our weaknesses and are in a better position to correct us accordingly.
• Inspiring Leadership: Social and Emotional Intelligence Finally, it’s prudent to note that the way one handles himself leads to outstanding individual performance and eventually success of an organization.
• Inspiring Leadership and Emotional Intelligence Sinek asserts that such leaders start with the ‘why’ and not the ‘what’ of business communication. Goleman believes that other people are the best assessors of one’s social intelligence.
• Public Health Leadership: Emotional Intelligence For example, the research by Ramchunder and Martins reveals that there is a significant positive correlation between EI and self-efficacy on the development of effective leadership, which can be applied to the public health sphere.
• Emotional Intelligence in Midwives’ Communication Communication is crucial because it helps the midwives to decide when it is appropriate to consult/ transfer the care of a pregnant woman to a relevant medical practitioner.
• Strengths and Emotional Intelligence in Management Emotional intelligence is more focused on different types of awareness and management that come with analysis and understanding of the actions of a person and their surroundings.
• Radiography Stereotypes and Emotional Intelligence The article explored the concept of EI as the means of improving communication and reducing the effects of sociocultural stereotypes on the quality of radiography.
• Emotional Intelligence and Substance Use: Correlations and Implications One of the articles deals with the association between drug and alcohol use and EI. The other article deals with the relationship between emotional intelligence and cocaine use.
• Emotional Intelligence Criticism by Steve Tobak The main idea of the article consists in the fact that the modern tendency of promoting EI is the result of the profit it generates, which is why its promoters tend to provide insufficient information […]
• Experiential Hospitality and Emotional Intelligence Such an image is even worse for an institution that is operating in the hospitality industry, where the capacity to anticipate and attend to the specific needs of clientele is the generalized hallmark of the […]
• Emotional Intelligence Strong and Weak Competencies However, it is agreeable that I have been unable to use the competence to coach and mentor others. The coach indicated that it was hard for me to act and lead others in accordance with […]
• Social and Emotional Intelligence in Education My education philosophy is based on the ideas of pragmatism that had given birth to the learning theory of progressivism and the concepts of social and emotional intelligence.
• Emotional Intelligence in Social Workers As Poulin explains, listening is one of the basic tools for building a link between the patient and the social worker and, therefore, contributing to the development of emotional intelligence in the former.
• Emotional Intelligence’ Elements at the Workplace The vast majority of men and women in business who are very successful demonstrate a level of honesty and trust that is above average.
• Relevance of Emotional Intelligence in Modern Organisations One should control those emotions, and respond to other people’s emotions in the right way; all the latter processes make the ability model. Such a trait allows one to know how people’s emotions change in […]
• Leadership and Emotional Intelligence Concept The goal is to show how I applied various leadership styles to help them in achieving their full potential. To accomplish my tasks, the staff members coached us on various leadership styles that would help […]
• Emotional Intelligence – Psychology Emotional intelligence is defined as the processes that are involved in the recognition, the use, and management of ones own emotional state and also the emotional state of others to solve emotion-laden problems and to […]
• Emotional Intelligence as a Factor of Professional Success American business companies noticed this and started to pay greater attention to the emotional competence of their workers, hire special consultants and advisors to help the employees deal with the emotional intelligence issues, conduct training […]
• Emotional Development and Emotional Intelligence This is based on the fact that emotional intelligence mostly comes from our environment and how we master the nature of occurrences in it.
• Emotional Intelligence, Burnout, and Job Insecurity In order to measure the place of EI as assessed by the 33-item self-report scale in the context of the big-five structure, scores on the 33-item scale were associated with the big-five personality aspects. In […]
• Emotional Intelligence’s Impact in the Workplace The aim of this reflection is to provide a solution on how Emotional Intelligence can be utilised to improve the workplace.
• Emotional Intelligence in Groups In their article, “Building the Emotional Intelligence of Groups”, Druskat and Wolff set out to discuss the concept of emotional intelligence and the role it plays in today’s organizational settings.
• Emotional Intelligence in HR The high scores recorded in the rise of IQ are because of the changing trend in evaluation taking a turn from strictly intellectual testing to testing of competence in the light of psychological statuses gauging […]
• Characteristics of Emotional Intelligence in Different Areas The researchers claim that EI is “the ability to feel, understand, articulate, manage, and apply the power of emotions to interactions across lines of difference”.
• Emotional Intelligence in Teamwork and Mutual Cooperation From this argument it is right to claim that the virtues of emotional intelligence contribute greatly to the aspects of personality and other individualistic provisions.
• Emotional Intelligence and Servant Leadership This is why it can be said that a leader can achieve much if he is able to understand the importance of inner-maturity and awareness such as the need to become a servant leader.
• Emotional Intelligence and Gender in Leadership Many authors have done a lot of research on the subject, and have found that gender and emotional intelligence determine the leadership style in an organisation. This will precede a criticism of the model and […]
• The Need to Improve One’s Self-Awareness Personal improvement is needed in this area because of the frequent loss of confidence and self-esteem in the process of acting on my emotions.
• Cultivating Emotional Intelligence in the Work Place For a longer period of time, it has been believed that the success of a person at the place of work depends on the level of intelligence of that person known as intelligence quotient.
• The Concept of Emotional Intelligence: A Critical Analysis Organisational behaviour and the behaviour of individuals can be understood through the adoption and practice of emotional intelligence in organisations. Emotional intelligence has to resonate from the management of organisation and entail the training of […]
• The Development of Emotional Intelligence and Its Application According to them, EI is “the subset of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s […]
• Emotional Intelligence and Employee Performance Correlation The first dimension in the survey was the satisfaction of the organisation with employee performance while the second dimension used was the level of employee performance in the organisation.
• Emotional Intelligence Impact on Organization’s Performance The theoretical framework of such review adds to the knowledge within the field of relational view and firm’s competitive advantage[3]. This in turn increases the level of social communication and collaboration.
• The Concept of Emotional Intelligence and Its Models Contemporary developments in neuroscience have led to issues of locating and measuring intelligence in the brain. In addition, people have various ways of demonstrating competencies in the core components of emotional intelligence.
• Understanding Leader Emotional Intelligence and Performance On the other hand, behavioral leadership focuses on the behavioral traits of a leader to stimulate certain behavioral responses by people who are led by the leader to develop quality, dedication to duty, and talent […]
• The Concept of Emotional Intelligence We have learned what emotional intelligence is; it is the way that we deal with our emotions and relate to others.
• Does Emotional Intelligence Buffer the Effects of Acute Stress?
• On the Other Hand, Does Emotional Intelligence Have a “Dark Side”?
• Does Emotional Intelligence Help in Developing Consumer-Based Brand Equity Research Paper Samples?
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• Does Perceived Emotional Intelligence and Optimism or Pessimism Predict Psychological Well-Being?
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Emotional Intelligence (EQ)

Mia Belle Frothingham

Author, Researcher, Science Communicator

BA with minors in Psychology and Biology, MRes University of Edinburgh

Mia Belle Frothingham is a Harvard University graduate with a Bachelor of Arts in Sciences with minors in biology and psychology

Learn about our Editorial Process

Saul Mcleod, PhD

Editor-in-Chief for Simply Psychology

BSc (Hons) Psychology, MRes, PhD, University of Manchester

Saul Mcleod, PhD., is a qualified psychology teacher with over 18 years of experience in further and higher education. He has been published in peer-reviewed journals, including the Journal of Clinical Psychology.

Olivia Guy-Evans, MSc

Associate Editor for Simply Psychology

BSc (Hons) Psychology, MSc Psychology of Education

Olivia Guy-Evans is a writer and associate editor for Simply Psychology. She has previously worked in healthcare and educational sectors.

Emotional intelligence refers to the ability to perceive, understand, and manage one’s own emotions and relationships. It involves being aware of emotions in oneself and others and using this awareness to guide thinking and behavior. Emotionally intelligent individuals can motivate themselves, read social cues, and build strong relationships

Some researchers propose that emotional intelligence can be learned and strengthened, while others argue it is an inborn characteristic.

The ability to express and manage emotions is essential, but so is the ability to understand, diagnose, and react to the emotions of others. Imagine a world in which one could not understand when a friend felt sad or a classmate was angry.

Why is Emotional Intelligence Critical?

Emotional Intelligence is the “ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior” (Salovey and Mayer, 1990).

Having a higher level of emotional intelligence allows one to empathize with others, communicate effectively, and be both self and socially aware. How people respond to themselves and others impacts all types of environments.

Living in this world signifies interacting with many diverse kinds of individuals and constant change with life-changing surprises.

Being emotionally intelligent is key to how one reacts to what life throws. It is furthermore a fundamental element of compassion and comprehending the deeper reasons behind other people’s actions.

It is not the most intelligent people who are the most prosperous or the most fulfilled in life. Many people are academically genius and yet are socially incompetent and unsuccessful in their careers or their intimate relationships.

Intellectual ability or intelligence quotient (IQ) is not enough on its own to achieve success in life. Undoubtedly, IQ can help one get into university, but your Emotional Intelligence (EI) will help one manage stress and emotions when facing final exams.

IQ and EI exist in tandem and are most influential when they build off one another.

Emotional intelligence is also valuable for leaders who set the tone of their organization. If leaders lack emotional intelligence , it could have more far-reaching consequences, resulting in lower worker engagement and a higher turnover rate.

While one might excel at one’s job technically, if one cannot effectively communicate with one’s team or collaborate with others, those specialized skills will get neglected.

By mastering emotional intelligence, one can positively impact anywhere and continue to advance one’s position and career in life. EI is vital when dealing with stressful situations like confrontation, change, and obstacles.

Emotional intelligence helps one build stronger relationships, succeed at work or school, and achieve one’s career and personal goals, as well as reduce group stress, defuse conflict, and enhance job satisfaction.

It can also help connect with one’s inner feelings, turn purpose into action, and make informed decisions about what matters most to oneself.

During these times, it is essential to remember to practice kindness, and being in touch with our emotions can help us do just that.

Examples of Emotional Intelligence

How does one become emotionally intelligent? Below we will discuss what one can do to learn to improve the skills that are behind emotional intelligence (EI).

Emotional intelligence refers to the ability to recognize the meanings of emotions and to reason and problem-solve based on them (Mayer, Caruso, & Salovey, 1999).

By working on and improving these skills, one can become more emotionally intelligent and, therefore, more successful!

Emotional Awareness and Understanding

Self-awareness, or the ability to recognize and comprehend one’s own emotions, is a vital emotional intelligence skill. Beyond acknowledging one’s feelings, however, is being conscious of the effect of one’s actions, moods, and emotions on other people.

According to research by Tasha Eurich, an organizational psychologist, 95% of individuals believe they are self-aware. Still, only 10 to 15 percent genuinely are, which can cause problems for the people one interacts with.

Being with people who are not self-aware can be frustrating and lead to increased stress and decreased encouragement.

To become self-aware, one must be capable of monitoring one’s emotions while recognizing different emotional reactions and correctly identifying each distinct emotion.

Self-aware individuals also can recognize the connections between the things they feel and how they act.

These individuals also acknowledge their strengths and weaknesses, are open to new data and experiences, and learn from their exchanges with others.

Furthermore, people who maintain self-awareness have a fine sense of humor, are confident in themselves and their capabilities, and know how others perceive them.

Here are some tips on improving one’s self-awareness:

Ask for constructive feedback from others.

Keep a journal of one’s thoughts and feelings.

Practice mindfulness – try meditating.

Pay careful attention to one’s thoughts and emotions.

Pursue one’s passions and do what makes one happy.

Learn new skills and set goals for oneself.

Reflect on one’s experiences and be grateful.

Use positive self-talk daily.

Work on building a growth mindset.

Emotional Self Regulation (Managing Emotions)

In addition to being aware of one’s own emotions and the impact one has on others, emotional intelligence requires one to regulate and manage one’s emotions .

This does not mean taking emotions out of sight and essentially “locking” them away, hence hiding one’s true feelings. It just means waiting for the right time and place to express them. Self-regulation is all about communicating one’s emotions appropriately in context. A reaction tends to be involuntary.

The more in tune one is with one’s emotional intelligence, the easier one can transition from an instant reaction to a well-thought-out response. It is crucial to remember to pause, breathe, compose oneself, and do what it takes to manage one’s emotions.

This could mean anything to oneself, like taking a walk or talking to a friend, so that one can more appropriately and intentionally respond to tension and adversity.

Those proficient in self-regulation tend to be flexible and acclimate well to change. They are also suitable for handling conflict and diffusing uncomfortable or difficult situations.

People with healthy self-regulation skills also tend to have heightened conscientiousness. They reflect on how they influence others and take accountability for their actions.

Here are some tips on improving one’s self-regulation:

Look at challenges as opportunities.

Be mindful of thoughts and feelings.

Build distress and anxiety tolerance skills.

Work on accepting reflections and emotions.

Find ways to manage difficult emotions.

Practice communication and social skills.

Recognize that one has a choice in how one responds.

Use cognitive reframing to change emotional responses and thought patterns.

Social Empathy (Perceiving Emotions)

Empathy , or the capability to comprehend how other people are feeling, is crucial to perfecting emotional intelligence.

However, it involves more than just being able to identify the emotional states of others. It also affects one’s responses to people based on this knowledge.

How does one respond when one senses someone is feeling sad or hopeless? One might treat them with extra care and consideration, or one might make a push to lift their mood.

Being empathetic also allows one to understand the authority dynamics that frequently influence social relationships, especially in the workplace.

This is essential for guiding one’s daily interactions with various people. In fact, it is found that empathy ranks as the number one leadership skill.

Leaders proficient in empathy perform more than 40% higher in coaching, engaging others, and decision-making. In a different study, researchers found that leaders who show more empathy toward their co-workers and constructive criticism are viewed as better performers by their supervisors.

Those competent in this element can recognize who maintains power in different relationships. They also understand how these forces impact feelings and behaviors. Because of this, they can accurately analyze different situations that hinge on such power dynamics.

Here are some tips on improving social empathy:

Be willing to share emotions.

Listen to other people.

Practice meditation.

Engage in a purpose like a community project.

Meet and talk to new people.

Try to imagine yourself in someone else’s place.

Social Skills (Using Emotions)

The ability to interact well with others is another vital aspect of emotional intelligence. Solid social skills allow people to build meaningful relationships with others and develop a more robust understanding of themselves and others.

Proper emotional understanding involves more than just understanding one’s own emotions and those of others. One also needs to put this information to work in one’s daily interactions and communications.

In the workplace or professional settings, managers benefit by being able to build relationships and connections with employees.

Workers benefit from developing a solid rapport with leaders and co-workers. Some prefer to avoid conflict, but it is crucial to address issues as they arise correctly.

Research shows that every unaddressed conflict can waste almost eight hours of company time on unproductive activities, damaging resources and morale. Essential social skills include active listening , verbal communication, nonverbal communication, leadership , and persuasiveness.

Here are some tips on improving social skills:

Ask open-ended questions.

Find icebreakers that will help start conversations.

Practice good eye contact.

Practice active listening with the entire body.

Notice other people’s social skills.

Show interest in others and ask them personal questions.

Watch one’s body language and that of others.

In The Workplace

Emotional intelligence includes showing genuine compassion, empathizing with the needs of individuals, and encouraging the ongoing personal growth of individuals.

When a leader takes into account the emotions of their followers, they then learn how to best engage with them.

1. Lending a Compassionate Ear to a Frustrated Co-Worker

Employees will inevitably get upset, have bad moods, argue, and just generally have bad days. In practice, compassion, understanding, and awareness are definite signs of emotional intelligence.

Awareness of and reacting to other people’s emotional states shows an understanding that all humans experience intense emotions and says that a person’s feelings matter.

2. Listening to Others Respectfully

Ever been to a conference when it seems like everyone is speaking over each other, trying to get the last word?

This is not only an indication of egos taking over and a lack of consideration for others; these are also indications of there being a lack of emotional intelligence.

When individuals are allowed to speak, and others listen without persistent interruptions, it is a good sign of EI. It shows reciprocal respect between parties and is more likely to lead to a productive conclusion in meetings.

3. Being Flexible

Flexibility is a critical term in organizations today. Building flexibility into how people function can be the difference between keeping the best workers and drifting out the door.

Emotionally intelligent leaders comprehend the changing needs of others and are ready to work with them rather than attempting to impose rigid restrictions on how people go about their work.

They do not expect everyone to work the hours they do, hold the same priorities, or live by precisely the same values.

In Healthcare

1. being patient with hurting individuals.

When in healthcare, it is expected that doctors and nurses will have to manage people in pain. Emotional intelligence not only allows for better patient care but also for better self-care.

For instance, if a patient is lashing out, and one can see that they are in pain, one will be far less likely to take their combativeness personally and treat them better.

2. Acting as the Effective Leader

In healthcare, there is a necessity to have influential leaders, a trusting environment with a helpful team, critical thinking, and quality patient and family-centered care.

A higher emotional intelligence will allow healthcare professionals to respond and react better to patients. Studies have shown a correlation between emotional intelligence and positive patient outcomes.

3. Responding Better to Stressful Situations

Multiple occasions in healthcare involve an urgent situation involving a life or death scenario. Doctors and nurses must check their own emotions.

Being in healthcare is a highly emotional career, and being aware of your feelings when they come up is key to effective self-care.

Interacting with patients can cause overwhelming joy or deep sadness, and these fluctuations can be utterly exhausting.

The ability to deal with these feelings, take breaks, and ask for help when you need it is another example of good emotional intelligence that nurses should practice.

Tips for Improving EI

Be more self-aware.

Awareness of one’s emotions and emotional responses to others can significantly improve one’s emotional intelligence. Knowing when one is feeling anxious or angry can help process and communicate those feelings in a way that promotes healthy results.

Recognize how others feel

Emotional intelligence could start with self-reflection, but measuring how others perceive one’s behavior and communication is essential. Adjusting one’s message based on how one is being received is an integral part of being emotionally intelligent.

Practice active listening

People communicate verbally and nonverbally, so listening and monitoring for potentially positive and negative reactions is essential. Taking the time to hear others also demonstrates a level of respect that can form the basis for healthy relationships.

Communicate clearly

Solid communication skills are critical for emotional intelligence. Knowing what to express or write and when to offer information is crucial for building strong relationships.

For instance, as a manager in a work environment, communicating expectations and goals is required to keep everyone on the same page.

Stay positive

A positive attitude is incredibly infectious. Emotionally intelligent people comprehend the power of positive words, encouraging emails, and friendly gestures. When one can also remain positive in a stressful situation, one can help others stay calm. It can also encourage further problem-solving and collaboration.

Thinking about how others might be feeling is an essential quality of emotional intelligence. It means you can empathize with feelings that one may not be feeling oneself and respond in a way that is respectful and relaxing to others.

Be open-minded

Emotionally intelligent people are comfortable to approach because they are good listeners and can consider and understand other viewpoints. They are also receptive to learning new things and embracing novel ideas.

Listen to feedback

It is essential to be the type of person who can hear feedback, whether it is positive on a recent presentation or more critical advice on how you should commission tasks more efficiently.

Being receptive to feedback means taking responsibility for one’s actions and being willing to improve how one communicates with others.

Stay calm under pressure

It is essential to approach stressful situations with a calm and positive attitude. Pressures can quickly escalate, primarily when people are operating under deadlines, so keeping steady and concentrating on finding a solution will help everyone complete their goals.

History of Emotional Intelligence

In the 1930s, psychologist Edward Thorndike explained the concept of “social intelligence” as the ability to get along with other individuals.

During the 1940s, psychologist David Wechsler suggested that different practical elements of intelligence could play a critical role in how successful people are in life.

In the 1950s, the school of thought was known as humanistic psychology, and scholars such as Abraham Maslow concentrated attention on how people could build emotional strength.

Another critical concept to arise in the development of emotional intelligence was the concept of multiple intelligences . This idea was put forth in the mid-1970s by Howard Gardner, presenting the idea that intelligence was more than just a single, broad capacity.

Emotional intelligence did not come into our vernacular until around 1990. The term “emotional intelligence” was first utilized in 1985 as it was presented in a doctoral dissertation by Wayne Payne.

In 1987, there was an article written by Keith Beasley and published in Mensa Magazine that used the term emotional quotient or EQ.

Then in 1990, psychologists John Mayer and Peter Salovey published their milestone article, Emotional Intelligence , in the journal Imagination, Cognition, and Personality .

They described emotional intelligence as the capability to monitor one’s and others’ feelings and emotions, discriminate among them, and use this knowledge to guide one’s thinking and actions.

Salovey and Mayer also initiated a research study to develop accurate measures of emotional intelligence and explore its significance. For example, they found in one investigation that when a group of people saw an upsetting film, those who ranked high on emotional clarity, or the ability to recognize and label a mood that is being experienced, recovered more quickly.

In a different study, people who scored higher in the ability to perceive accurately, understand and appraise others’ emotions were sufficiently capable of responding flexibly to changes in their social environments and building supportive social networks.

But despite it being a relatively new term, attraction to the concept has grown tremendously. In 1995, the concept of emotional intelligence was popularized after the publication of Daniel Goleman’s book  Emotional Intelligence: Why It Can Matter More Than IQ.

Frequently Asked Questions

Why is emotional intelligence important in the workplace.

Researchers have indicated that emotional intelligence influences how excellently employees interact with their colleagues, and EI is also considered to play a role in how employees manage stress and conflict.

It also affects overall performance on the job. Other studies have connected emotional intelligence with job satisfaction.

Studies have shown that workers with higher scores on measures of EI also tend to be ranked higher on criteria of interpersonal functioning, leadership abilities, and stress management.

While standard intelligence was associated with leadership success, it alone was not enough. People who are prosperous at work are not just brilliant; they also have a high EI.

But emotional intelligence is not simply for CEOs and senior executives.

It is a quality that is essential at every level of a person’s career, from university students looking for internships to seasoned workers hoping to take on a leadership role.

Emotional intelligence is critical to success if one wants to succeed in the workplace and move up the career ladder.

Can emotional intelligence be taught?

As it turns out, the question whether emotional intelligence can be learned is not a straightforward one to answer.

Some psychologists and researchers claim that emotional intelligence is a skill that is not quickly learned or improved. Other psychologists and researchers, though, believe it can be improved with practice.

One key to improving EI is sustained practice – especially in high-stakes situations. Referring back to the above tips, one could read them and say those guidelines are pretty straightforward.

But, the challenging task is to do these practices in real-time and consistently. It takes practice to develop these skills. Then as you acquire them, you have to rehearse them under stress.

Can emotional intelligence be measured?

Several different assessments have arisen to gauge levels of emotional intelligence. These trials typically fall into one of two types: self-report tests and ability tests.

Self-report tests are the most abundant because they are the quickest to administer and score. Respondents respond to questions or statements on such tests by rating their behaviors.

For example, on a comment such as “I sense that I understand how others are feeling,” a test-taker might describe the statement as strongly agree, somewhat agree, somewhat disagree, or strongly disagree.

On the other hand, ability tests involve people responding to situations and assessing their skills. These tests often require people to demonstrate their abilities, which a third party rates.

If one is taking an emotional intelligence trial issued by a mental health professional, here are two measures that could be used: Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) and the Emotional and Social Competency Inventory (ESCI).

What is the dark side of emotional intelligence?

The dark side of emotional intelligence is using one’s understanding of emotions manipulatively, to deceive, control, or exploit others.

High emotional intelligence can mask hidden agendas, enabling insincere charm or feigned empathy, potentially leading to deceitful or self-serving actions.

Boyatzis, R. E., & Goleman, D. (2011). Emotional and social competency inventory (ESCI): A user guide for accredited practitioners.  Retrieved December ,  17 , 2019.

Eurich, T. (2018). What self-awareness really is (and how to cultivate it).  Harvard Business Review , 1-9.

Gardner, H. E. (2000). Intelligence reframed: Multiple intelligences for the 21st century . Hachette UK.

Goleman, D. (1996).  Emotional intelligence: Why it can matter more than IQ . Bloomsbury Publishing.

Mayer, J. D., Caruso, D. R., & Salovey, P. (1999). Emotional intelligence meets traditional standards for an intelligence.  Intelligence, 27 (4), 267-298.

Mayer, J. D., & Salovey, P. (1993). The intelligence of emotional intelligence.  Intelligence, 17 (4), 433-442.

Mayer, J. D., & Salovey, P. (2007).  Mayer-Salovery-Caruso emotional intelligence test . Toronto: Multi-Health Systems Incorporated.

Payne, W. L. (1985). A study of emotion: developing emotional intelligence; self-integration; relating to fear, pain and desire.

Salovey, P., & Mayer, J. D. (1990). Emotional intelligence .  Imagination, cognition and personality ,  9 (3), 185-211.

Thorndike, R. L., & Stein, S. (1937). An evaluation of the attempts to measure social intelligence.  Psychological Bulletin ,  34 (5), 275.

Wechsler, D., & Kodama, H. (1949).  Wechsler intelligence scale for children  (Vol. 1). New York: Psychological corporation.

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The Importance of Emotional Intelligence (Incl. Quotes)

Can you manage those feelings without allowing them to swamp you?

Can you motivate yourself to get jobs done? Do you sense the emotions of others and respond effectively?

If you answered yes to these questions, it is likely that you have developed some or all of the skills that form the basis of emotional intelligence.

Emotional intelligence ( EI ) forms the juncture at which cognition and emotion meet, it facilitates our capacity for resilience, motivation, empathy, reasoning, stress management, communication, and our ability to read and navigate a plethora of social situations and conflicts. EI matters and if cultivated affords one the opportunity to realize a more fulfilled and happy life.

Before you read on, we thought you might like to download our three Emotional Intelligence Exercises for free . These science-based exercises will not only enhance your ability to understand and work with your emotions but will also give you the tools to foster the emotional intelligence of your clients, students or employees.

This Article Contains:

What is the importance of emotional intelligence, five categories of emotional intelligence (ei/eq), value and benefits of emotional intelligence.

• Self Management, Self Regulation, and EQ

Resilience and EQ

Does emotional intelligence matter more than iq, is there a link between ei and job performance, how about emotional intelligence and motivation, using emotional intelligence to deal with stress, linking ei and decision-making, can emotional intelligence and success be related, goals and ei, how eq affects communication, why emotional intelligence matters for happiness.

• 6 Youtube Videos and TED Talks on Emotional Intelligence

21 Quotes on the Value of Emotional Intelligence

A take-home message.

The term ‘ Emotional Intelligence ’, first coined by psychologists Mayer and Salovey (1990), refers to one’s capacity to perceive, process and regulate emotional information accurately and effectively, both within oneself and in others and to use this information to guide one’s thinking and actions and to influence those of others.

Emotional intelligence can lead us on the path to a fulfilled and happy life by providing a framework through which to apply standards of intelligence to emotional responses and understand that these responses may be logically consistent or inconsistent with particular beliefs about emotion.

As the workplace evolves, so too does the body of research supporting that individuals (from interns to managers) with higher EI are better equipped to work cohesively within teams, deal with change more effectively, and manage stress – thus enabling them to more efficiently pursue business objectives.

Goleman (1995) recognized five distinct categories of skills which form the key characteristics of EI and proposed that, unlike one’s intelligence quotient (IQ), these categorical skills can be learned where absent and improved upon where present.

Thus, EI, unlike its relatively fixed cousin, IQ, is instead a dynamic aspect of one’s psyche and includes behavioral traits that, when worked upon, can yield significant benefits, from personal happiness and wellbeing to elevated success in a professional context.

Self-awareness is the first step toward introspective self-evaluation and enables one to identify behavioral and emotional aspects of our psychological makeup which we can then target for change.

Emotional self-awareness is also about recognizing what motivates you and, in turn, what brings you fulfillment.

• Self-regulation: the ability to manage one’s negative or disruptive emotions, and to adapt to changes in circumstance. Those who are skilled in self-regulation excel in managing conflict, adapt well to change and are more likely to take responsibility.
• Motivation: the ability to self-motivate, with a focus on achieving internal or self-gratification as opposed to external praise or reward. Individuals who are able to motivate themselves in this way have a tendency to be more committed and goal focused.
• Empathy: the ability to recognize and understand how others are feeling and consider those feelings before responding in social situations. Empathy also allows an individual to understand the dynamics that influence relationships, both personal and in the workplace.
• Social skills: the ability to manage the emotions of others through emotional understanding and using this to build rapport and connect with people through skills such as active listening, verbal and nonverbal communication.
• Self-awareness: the ability to recognize and understand one’s own emotions and their impact on others.

Emotional intelligence has been shown to play a meaningful role in academic success, mental and physical health, as well as attainment in professional domains; the findings of Bar-On (1997) suggested that people with higher EI performed better than those with lower EI in life.

In the modern, agile workplace, there is an ever-increasing emphasis from employers on the importance of EI over academic qualifications.

The importance of EI should not go unappreciated; the ability to understand and manage your emotions is the first step in realizing your true potential. How can we achieve meaningful progress if we don’t recognize and acknowledge the point from where we’re starting? When checking directions on your sat-nav, a destination is useless unless we know the origin.

Whether it be connecting with others and improving interpersonal communication, achieving success in the workplace or social relationships, dealing with stress and improving motivation or refining decision-making skills – emotional intelligence plays a central role in realizing success in both personal and professional life.

The value and benefits of emotional intelligence are vast in terms of personal and professional success. It is a core competency in many vocations, can support the advancement towards academic and professional success, improve relationships, and boost communication skills, the list goes on.

Bar-On (1997) goes so far as to suggest that people with higher EI tend to perform better than those with lower EI in life overall, regardless of IQ. There has been much discussion regarding the benefits of teaching EI in schools , with an emphasis on the idea that emotionally intelligent children grow up to become emotionally intelligent adults.

Proficiency in EI is becoming a vital prerequisite in prolonged or intense areas of ‘emotional work’ such as nursing, social work, the service industry, and management roles. High EI improves the physical and psychological health of people and encourages academic and business performance (Bar-On & Parker, 2000).

Emotional intelligence is an integral part of forming and developing meaningful human relationships. Schutte et al (2001) found that, over a series of studies, there were significant links between high EI and more successful interpersonal relations.

Those participants who exhibited higher levels of EI also showed a greater propensity for empathic perspective taking, cooperation with others, developing affectionate and more satisfying relationships as well as greater social skills in general.

So far, we have focused on the social and psychological benefits of EI, it is important to note that self-awareness – the ability to manage emotions and stress – and the ability to solve personal, as well as interpersonal problems, are also significantly related to physical health.

Chronic stress and the prolonged negative effects which accompany it such as anger, depression, and anxiety can precipitate the onset and progression of hypertension, heart problems, and diabetes; increase susceptibility to viruses, and infections; delay healing of wounds and injuries; and exacerbate conditions such as arthritis and atherosclerosis (Bar-On, 2006, Black & Garbutt, 2002).

The value of EI is immense; developing emotional intelligence encourages many positive traits, from resilience to communication, motivation to stress management, all of which can be seen as conducive to effectively achieving personal, physical and occupational health, and success.

Undoubtedly you know how valuable it is to develop your emotional intelligence abilities, but have you ever wondered exactly why?

Research shows there are many benefits for those with high levels of emotional intelligence, including greater resilience, social skills and connection.

But how do you reach a stage where you can reap these benefits? What barriers stand in your way? How can you help your clients, friends, colleagues, students and even your children develop excellent EI skills?

For answers to all these questions and more, check out our Emotional Intelligence Masterclass© .

Self-Management, Self-Regulation, and EQ

While it’s commonly accepted that our emotions are driven by impulses over which we have little-to-no control, we do have the capacity for self-management and  self-regulation ; the ability to manage – if not control – the resultant emotions and our reactions thereto.

Consider the calm and rational pilot despite the aircraft’s landing gear being jammed or the surgeon who carries on with their duties despite losing a patient.

This form of self-regulation builds on the basis of self-awareness and is an integral part of becoming emotionally intelligent by exercising the capacity to liberate ourselves from impulse-driven reaction (Goleman, 1995).

Self-management builds on this further and allows an individual to use knowledge about their emotions to better manage them in order to self-motivate and to create positive social interactions.

Leaders with an aptitude for self-regulation are far less likely to be aggressively confrontational and make snap decisions. Self-regulation and self-management do not pertain to the absence of anger; rather it’s about remaining in control of your emotions and not allowing your actions to be emotion-driven.

In instances of negative emotions such as anger, EI can help identify what you are feeling and determine the cause of the emotion through reflection and self-analysis allowing one to respond in a rational manner.

Self-regulation is critical in relation to other facets of EI and can be developed from early childhood, adolescence and throughout adulthood. Mastering self-management allows us the opportunity to open the door to the other beneficial aspects of EI while in the absence of self-regulation other competencies, such as effective communication and conflict management, are challenging.

The good news is that it’s never too late to embark on self-management and regulation training; the potential benefits are numerous and should not be underestimated.

The skills enabled through the development of self-regulation can aid success for (but by no means limited to) counselors, psychotherapists, small business owners, managers, and executives.

Those with stronger skills in this area are less likely to become angry or exhibit stress while being more likely to respond calmly to negative environments, harness personal needs in order to achieve goals and remain motivated.

Emotional intelligence is undoubtedly a valuable tool to utilize in the face of adversity; it has the potential to enhance not only leadership abilities and teamwork effectiveness but also personal resilience.

Focusing on the impact of EI on one’s resilience, that is, one’s ability to cope with stressful conditions, research suggests that those who display higher levels of emotional intelligence are less likely to succumb to the negative impacts of stressors.

In the context of a leadership role, one might expect increased responsibility to coincide with elevated potential stressors, highlighting the importance of strong EI for those in leadership or management positions.

An investigation into the relationship between emotional intelligence and the stress process found that participants who displayed higher levels of EI were less likely to be negatively impacted by the presence of stressors.

Participants completed an ability-based test of EI before rating the subjectively perceived threat level posed by two stressors, they then self-reported their emotional reaction to said stressors and were also subjected to physiological stress-response tests in order to assess their response.

In summary, the findings suggested that “ EI facets were related to lower threat appraisals, more modest declines in positive affect, less negative affect and challenge physiological responses to stress… This study provides predictive validity that EI facilitates stress resilience, ” (Schneider, Lyons & Khazon, 2013, pp 909).

Further research suggested a link between higher emotional intelligence, resilience and the propensity for depressive behaviors. In an examination of medical professionals – an occupation with a relatively high ‘burnout’ rate – Olson & Matan (2015) found a positive correlation between EI and resilience as well as a negative correlation between resilience, mindfulness, and self-compassion with the ‘burnout’ rate.

In a nutshell, those with higher levels of emotional intelligence also displayed greater resilience and were less likely to ‘burnout’ or succumb to depression.

These results build on previous research which found EI scores were positively correlated with psychological wellbeing while being negatively correlated with depression and burnout. Given the dynamic nature of EI, the study highlighted the potential ability to reduce one’s susceptibility to depression by way of interventions to increase EI (Lin, Liebert, Tran, Lau, & Salles 2016).

Interestingly, EI is strongly correlated with individual advancement and performance, with evidence suggesting a significant link between one’s resilience and one’s motivation to achieve (Magnano, Craparo & Paolillo, 2016).

Furthermore, it is suggested that resilience plays a mediational role between EI and self-motivated achievement. In other words, emotional intelligence is a prerequisite for resilience, and resilience can lead to greater motivation. Resilience has an underlying perseverance component that motivates endurance in the face of obstacles (Luthans, Avey & Avolio, 2010).

When psychologists began to discuss intelligence, the focus was very much on cognitive aspects relating to memory and problem-solving.

While there had been references to intelligence as having “non-intellective”, as well as “intellective” elements such as affective, personal, and social factors (Wechsler, 1943), historically, the concepts of emotion and intelligence, have been regarded as being mutually exclusive. How can one be intelligent about the emotional aspects of life when emotions can hinder individuals from achieving their goals? (Lloyd, 1979).

In reality, high IQ is no guarantee of success. How successful we are in life is determined by both emotional intelligence and by IQ, though intellect works best when it’s accompanied by high emotional intelligence.

Goleman (1995, 2011) suggests that it is not simply a case of IQ versus EI, instead, both have considerable value. Where IQ tells us the level of cognitive complexity a person can achieve and may to some degree predetermine levels of academic achievement, EI tells us which individuals will make the best leaders within top management positions, for example.

IQ has limited connections to both work and life success. Snarey & Vaillant (1985) suggested it is actually less of a predictor of how well we will do in life than our ability to handle frustration, control emotions, and get along with other people – characteristics not only accounted for but also learnable under current EI theory .

Today, standards of intelligence are still commonly applied to cognitive performance. The misconception that IQ alone is the predictor of success is still very real.

In reality, IQ contributes to around 20% of the factors that determine life success – we all know someone (or perhaps are that person) who has a high IQ yet struggles to do ‘well’. So what accounts for the other 80%? Outwith factors such as social class and plain old luck, Goleman (1995) argued that life success is influenced more by an individual’s ability to engage the 5 aspects of EI detailed above.

While there is much discussion regarding the capability of individuals to improve IQ scores, EI can be developed and refined over time with the condition – just like any skill – that it is given the necessary focus and effort to do so. Many would argue that the ability to connect with and understand others is a more powerful skill to possess than cognitive intellect alone.

In the words of American civil rights activist, Maya Angelou:

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

The increasing awareness of emotional intelligence in management-focused literature and leadership training suggests the link between emotional intelligence and job performance not only exists but has value in myriad areas.

The workplace represents a distinct social community, separate from our personal lives, in which there is a growing appreciation that higher EI allows a person to understand themselves and others better, communicate more effectively, and cope with challenging situations.

Utilizing and developing emotional intelligence in the workplace can significantly improve the personal and social capabilities of individuals within that workplace.

EI is about managing emotions in order to improve job performance and, in turn, helping people stay calm and to think logically in order to establish good relationships and achieve goals. There is an undeniable relationship between EI and the way senior executives manage their employees – managers with higher emotional intelligence have the tools at their disposal to not only manage stress but to also recognize and address stress in others.

If we think of emotional intelligence in terms of managing stress and building relationships, the link between emotional intelligence skills and job performance is clear, with stress management positively impacting job commitment and satisfaction.

It is also important to mention that EI does not only apply at management level, likewise, employees lower down the business hierarchy with sophisticated emotional intelligence skills have the desire and ability to establish and maintain high-quality relationships in the workplace (Lopes, Salovey, & Straus, 2003).

Additionally, individuals with high EI are better equipped to effectively manage conflicts and, in turn, sustain relationships within the workplace when compared to those with low to moderate levels of EI.

Increasingly, organizations are recognizing the value of employees who exhibit the skills to cope with change and respond accordingly. EI is an important factor in job performance both on an individual level and a group level. In fact, as an individual moves up an organizational hierarchy, the positive effect of emotional intelligence on coping with situations and doing tasks in effective ways increases (Moghadam, Tehrani & Amin, 2011).

Emotional intelligence matters for motivation, and motivation matters for success. Whether it’s in relation to work, personal goals or health, the emotionally intelligent individual understands the deeper meaning of their aspirations and the self-motivation skills required to achieve them.

Goleman (1995) identified four elements that make up motivation: our personal drive to improve, our commitment to the goals we set for ourselves, our readiness to act on opportunities that present themselves to us and our resilience.

Magnano et al (2016) assert that motivation is the basic psychological process we use to stimulate ourselves into action to achieve a desired outcome. Whether it’s picking up the remote to change the TV channel or dedicating hundreds of hours to delivering a project, without motivation we’d be unable to act.

Motivation arouses, energizes, directs and sustains behavior and performance. Intrinsic motivation, that is, motivation that comes from within, pushes us to achieve our full potential. An Emotionally Intelligent individual not only possesses the skills for self-motivation but also the skills required to motivate others, a useful talent to have especially in management positions.

While self-motivation is central to achieving one’s goals, emotionally intelligent leaders within a business can also impact employee motivation. The capacity to recognize the emotions and, in turn, the concerns of others is an invaluable skill to have at your disposal in terms of realizing the most effective ways to motivate teams and individuals.

In a recent study, the EI levels of first-year medical undergraduates were found to be positively related to self-motivation to study medicine and satisfaction with choosing to study medicine (Edussuriya, Marambe, Tennakoon, Rathnayake, Premaratne, Ubhayasiri, & Wickramasinghe, 2018).

A study of senior managers with high EI employed in public sector organizations found that EI augments positive work attitudes, altruistic behavior, and work outcomes. It seems, unsurprisingly, that happy employees are motivated employees.

The ability to better cope with stress and anxiety, for example, is also a useful EI tool in terms of motivation – if one can recognize the emotions that may have a negative impact on motivation, they can be addressed and managed effectively (Carmeli, 2003).

We all endure stressful days, it’s completely normal and completely manageable if you have the right skills at your disposal. An individual with high Emotional Intelligence has sufficient self-awareness to recognize negative feelings and respond accordingly to prevent escalation. Uncontrolled and misunderstood emotions can exacerbate our vulnerability to other mental health issues, like stress, anxiety, and depression.

The skills associated with emotional intelligence can effectively help individuals deal with negative emotional states like stress and promote more positive emotions in its place. Failure to address and manage stress can lead to a further deterioration of one’s mental state and impact our physical health in turn.

Research into the social, psychological and medical components of stress emphasizes the importance of dealing with negative emotions to effectively cope with stress and in turn, reduce the potential for negative psychological and physical health outcomes.

Ganster & Schaubroeck (1991) consider our working and professional environment as the primary source of the stress, going on to suggest the ability to effectively recognize and deal with emotions and emotional information in the workplace is a vital tool in preventing negative stress and coping with occupational stress.

Emotional intelligence allows us to effectively cope with stress. Furthermore, emotionally intelligent people also have the ability to initially evaluate situations as less stressful.

While this has the obvious effect of lessening the adverse impact thereof, it also results in greater life satisfaction and happiness. Conversely, a deficit in EI and self‐regulation can lead to lower subjective wellbeing and a relatively exaggerated response to stressors.

The intelligent use of emotions is a fundamental mechanism in psychological adaptation and wellbeing. Individuals with higher EI have been found to report lower levels of stress and higher levels of happiness, indicating that the ability to regulate perceived stress directly impacts satisfaction (Ruiz‐Aranda, Extremera & Pineda‐Galán, 2014).

The role of emotional intelligence in perceiving occupational stress and preventing employees of human services from negative health outcomes is essential (Oginska-Bulk, 2005).

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Emotional Intelligence is closely related to personal and professional development, it impacts on more than how we manage our behavior and navigate social complexities, it also affects how we make decisions.

Having an authentic understanding of the emotions we feel and why we are feeling them can have a huge impact on our decision-making abilities, if we can’t look at our emotions objectively how can we avoid making misguided decisions based on them?

Superior emotional intelligence is an important element in the prevention of decision making based on emotional biases, whereas lower EI can create anxiety and lead to poor decisions. It’s not about removing emotions completely from the decision-making process, rather it’s about recognizing the emotions that are unrelated to the problem and not allowing them to be influential to the final result.

Negative emotions can impede problem-solving and decision making both in the workplace and personal circumstances. The ability to recognize emotions that are superfluous to forming a rational decision and having the capacity to effectively disregard said emotions, negating their impact on the final outcome, holds obvious benefits for decision-making processes.

Through a series of questions and observations with a focus on improving EI awareness and using EI skills to enhance the decision-making process, Hess & Bacigalupo (2011) found that organizations and individuals benefitted from the practical application of EI in decision-making scenarios.

The observations suggest EI training is an effective strategy to introduce when developing decision-making skills and aids in understanding the potential consequences of bad decision making.

Understanding the causes and consequences of emotions allows an individual to both manage the feeling and make an objective decision. Imagine you have a disagreement with your partner and go to work angry and a little stressed out, later that day you dismiss a proposal from a colleague without really paying attention to what they’re suggesting – you’re just not in the mood.

This form of emotional interference can be detrimental to the decision-making process, those with more developed EI can identify and manage this kind of emotional interference and avoid emotionally-driven decisions.

Much like happiness, ask someone to define success and you will probably get more than one answer. Does your career make you successful? Your intelligence? How much money you have? Finding contentment and happiness? Depending on who you ask, it can be anything!

What is clear is that no matter your definition of success, emotional intelligence can play a vital role in achieving it.

As addressed, it isn’t always the most intelligent people who achieve the greatest success. IQ alone is not enough to excel in life. You can be the most intelligent person in the room, but if you don’t have EI do you have the skills to quieten negative thoughts or the mental fortitude to manage stress? Goleman (1995) described EI as being powerful and, at times, more powerful than IQ in predicting success in life.

It’s your Emotional Intelligence that really helps you achieve your goals and attain greater levels of success, developing EI can greatly influence our success by contributing to increased morale, motivation and greater co-operation (Strickland, 2000).

In the workplace, managers who consistently outperform their peers not only have technical knowledge and experience, but more importantly, they utilize the strategies associated with EI to manage conflict, reduce stress and as a result, improve their success.

There is growing evidence that the range of abilities that constitute what is now commonly known as ’emotional intelligence’ play a key role in determining success – both in one’s personal life and in the workplace – with real-life applications extending to parenting, relationships, businesses, medical professionals, service workers and so many more.

Emotional intelligence enables one to manage emotions in anxiety-provoking situations, such as taking exams at school or university and also has positive associations with success in personal relationships and social functioning.

Success within social relationships can be achieved by using EI competencies to detect others’ emotional states, adopt others’ perspectives, enhance communication, and regulate behavior.

If we think of goals as an aim or desired result, we can see how emotional intelligence skills can help one to achieve personal goals and when exercised correctly by leaders and managers, can also help to drive change and progress in the workplace.

The facets of EI are interwoven, to achieve self-actualization, we must first achieve motivation, in order to achieve motivation we must also be happy in what we are doing. Without happiness, it is a challenge to reach the levels of motivation required to achieve our goals. In essence, if we are not motivated how can we expect to achieve our goals?

There is a wealth of management literature emphasizing the importance of utilizing EI in relation to success and performance, with a focus on how individuals with high EI perform better in all aspects of a management role.

The average level of Emotional Intelligence of team members is reflected by the team process effectiveness and in team goal focus, conversely teams with lower EI skills performed at a lower level of goal achievement. (Jordana, Ashkanasyb, Härtelb, & Hooperb, 2007)

In order to produce our best and achieve our goals, we need positive self-regard, heightened emotional self-awareness, effective problem solving and decision-making skills. We must understand clearly what our goals are, and be motivated to accomplish all we can.

Our ability to be aware of and understand our own emotions can aid our awareness and understanding of the feelings of others.

This sensitivity, or lack thereof, impacts our communication capabilities in both personal and work life.

If we consider communication in the workplace, and more specifically, conflict resolution in the workplace, individuals with higher emotional intelligence are more likely to approach conflict resolution in a collaborative manner, working together with others in order to effectively reach a mutually acceptable outcome.

Relationships in the workplace are affected by how we manage our own emotions and our understanding of the emotions of those around us.

The ability to identify, manage, and understand emotions help us communicate without resorting to confrontation. A person with high EI is better equipped to manage conflict and build meaningful relationships given their elevated capacity to understand, and therefore address, the needs of those with whom they engage. (Lopez, 2005).

Emotional intelligence has unquestionably received greater attention in recent years as a driver of effective communication within teams, including the growing area of virtual teams (also known as remote or geographically dispersed teams). If we examine EQ as a predictor of virtual team success, the results support that not only is EQ a driver of team viability, but also positively impacts the quality of communication (De Mio, 2002).

The process of successful communication and, in terms of conflict, successful negotiation are closely linked to high levels of EQ. Where those with low levels of EQ may react defensively in stressful situations and escalate conflict, individuals with higher emotional intelligence have the skills available at their disposal to communicate effectively without resorting to confrontation or escalating tension.

Happiness seems like a simple enough concept, but have you ever tried to define it? Try now – what is happiness? It is more difficult than it seems because it means something different to each of us. While it is true that happiness means distinctly different things to different people, what is clear is that emotional intelligence really does matter for happiness irrespective of your interpretation.

EI facilitators such as happiness contribute to our self-actualization and self-actualization, in turn, contributes to our happiness in a positive feedback loop. Happiness, according to Wechsler (1943), is the key factor that has a positive impact on intelligent behavior.

Studies examining the link between EI and a range of interpersonal relations found that participants with higher EQ scores had higher scores for empathic perspective taking, self-monitoring and social skills, cooperation with partners, relationship satisfaction, and more affectionate relationships. (Schutte, Malouff, Bobik, Coston, Greeson, Jedlicka, Rhodes, & Wendorf, 2001).

By developing the skills for EI one can reduce stress, which consequently has a positive impact on wellbeing and happiness. In addition to its motivational value, happiness monitors one’s immediate wellbeing and interjects positive mood in the way individuals cope with daily demands, challenges, and pressures.

It is this positivity that encourages the emotional energy required to increase one’s motivational level to get things done, in short, it helps individuals to achieve what they want to achieve and tells them how well they are doing (Bar-On, 2001).

Research conducted by Furnham (2003) indicated that a large amount of the variance found in happiness and wellbeing to be determined by people’s emotion-related self-perceptions and dispositions such as the ability to regulate emotions, relationship skills, and social competence.

While these EI skills are not the sole contributor to levels of happiness, it is important to recognize their impact, with over 50% of the total variances in happiness being attributed to emotional intelligence competencies.

From Aristotle to Freud, the emphasis on the optimization of happiness has been thoroughly discussed. To augment happiness one is often required to use more sophisticated behavioral patterns such as self-regulation to subdue instant pleasure motivations.

Contemporary psychological research continues to recognize the need for this form of optimization. Mischel (1974) explicitly taught children how to delay immediate pleasures for greater long-term gain. The ability to delay gratification is important in many aspects of cognitive development given the capacity for such delays encourages an increase in cognitive competence and social maturity.

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6 YouTube Videos and TED Talks on Emotional Intelligence

We recommend watching the following videos for more insight into Emotional Intelligence.

The Power of Emotional Intelligence – Travis Bradberry

You aren’t at the mercy of your emotions – your brain creates them – Lisa Feldman Barrett

6 Steps to Improve Your Emotional Intelligence – Ramona Hacker

Learning Human Values Via Emotional Intelligence – Ruby Bakshi Khurdi

Your Forensic Mirror: Applying Emotional Intelligence To Achieve Success – Paula Clarke

The People Currency: Practicing Emotional Intelligence – Jason Bridges

See also: 15 Most Valuable Emotional Intelligence TED Talks on YouTube .

“Emotional intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80 percent of the “success” in our lives.”

Joshua Freedman

“If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.”

Daniel Goleman

Maya Angelou

“Anybody can become angry, that is easy; but to be angry with the right person, and to the right degree, and at the right time, and for the right purpose, and in the right way, that is not within everybody’s power, that is not easy.”

“Emotional intelligent people use self-awareness to their advantage to assess a situation, get perspective, listen without judgment, process, and hold back from reacting head on. At times, it means the decision to sit on your decision. By thinking over your situation rationally, without drama, you’ll eventually arrive at other, more sane conclusions.”

Marcel Schwantes

“Never stop because you are afraid – you are never so likely to be wrong.”

Fridtjof Nansen

“We are dangerous when we are not conscious of our responsibility for how we behave, think, and feel.”

Marshall B. Rosenberg

“What really matters for success, character, happiness and life long achievements is a definite set of emotional skills – your EQ — not just purely cognitive abilities that are measured by conventional IQ tests.”

“Whatever is begun in anger, ends in shame.”

Benjamin Franklin

“If you are interested in emotions, learning about them will satisfy your curiosity. If you depend upon emotional knowledge in your job, learning more about emotions would likely help.”

“Do not judge me by my successes, judge me by how many times I fell down and got back up again.”

Nelson Mandela

“When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion.”

Dale Carnegie

“It is very important to understand that emotional intelligence is not the opposite of intelligence, it is not the triumph of heart over head – it is the unique intersection of both.”

David Caruso

“Until you make the unconscious conscious, it will direct your life and you will call it fate.”

“It takes something more than intelligence to act intelligently.”

Fyodor Dostoyevsky

“No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader. You just can’t ignore it.”

“Emotional intelligence is what humans are good at and that’s not a sideshow. That’s the cutting edge of human intelligence.”

Ray Kurzweil

“Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.”

Robert K. Cooper

“The strength of character and emotional intelligence to face your failures and learn from them are at the core of success.”

Robert Kiyosaki

“Surround yourself with amazingly intelligent men and women. The people I work with not only are smarter than I am, possessing both intellectual and emotional intelligence, but also share my determination to succeed. I will not make an important decision without them.”

George Steinbrenner

“What I’ve come to realize is that emotional intelligence was the only way I knew how to lead, and is, in my option, the only way to inspire real change.”

Kevin Allen

Find more emotional intelligence quotes here .

Emotional Intelligence is important, the value and benefits of developing your EQ are extensive and in many areas massively under-utilised. Emotional intelligence is the gateway to living a more fulfilled and happy life, and here’s why:

• Emotional intelligence allows you to understand and manage your emotions in order to self-motivate and to create positive social interactions; it’s the first step in realizing your true potential.
• The value and benefits of EI are vast in terms of personal, academic, and professional success.
• Individuals with higher levels of emotional intelligence are less likely to succumb to the negative impacts of stressors, while effectively help individuals deal with negative emotions and promote more positive emotions in its place.
• Intellect works best when it’s accompanied by high emotional intelligence.
• Utilizing and developing emotional intelligence in the workplace can greatly improve both job performance and the social capabilities of individuals within that workplace.
• Emotional Intelligence is a useful skill to prevent making decisions based on emotional biases.
• The process of successful communication and negotiation are closely linked to high levels of EQ.
• Key EI facilitators such as happiness contribute to our self-actualization.

Thanks for reading! I hope you have enjoyed this journey into the world of emotional intelligence and the important role it plays in achieving personal, physical and occupational success.

For further reading:

• 13 Emotional Intelligence Activities & Exercises
• 26 Best Emotional Intelligence Books (Reviews + Summaries)
• The Emotion Wheel: What is It and How to Use it? [+PDF]

We hope you found this article useful. Don’t forget to download our three Emotional Intelligence Exercises for free .

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• De Mio, R. R. (2002). On Defining Virtual Emotion Intelligence. ECIS 2002 Proceedings . 149. http://aisel.aisnet.org/ecis2002/149
• Edussuriya, D., Marambe, K. N., Tennakoon, S. U. B., Rathnayake, R. M. I. S. D., Premaratne, B. G., Ubhayasiri, S. K. & Wickramasinghe, C. U., (2018). Emotional intelligence in first year medical students and its correlates. The Sri Lanka Journal of Medicine, 27 (2), pp.4–13.
• Furnham, A., & V. Petrides, K. (2003). Emotional Intelligence and Happiness. Social Behavior and Personality: An International Journal. 31 . 815-823.
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• Goleman, D. (1995). Emotional intelligence . New York, NY: Bantam Books, Inc
• Hess, J. D., & Bacigalupo, A. (2011) Enhancing decisions and decision‐making processes through the application of emotional intelligence skills. Journal of Management History , Vol. 49 Issue: 5, pp.710-721
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• Lin, D. T., Liebert, C., Tran, J., Lau, J., & Salles, A. (2016) Emotional Intelligence as a Predictor of Resident Well-Being. The Journal of the American College of Surgeons .
• Lopes, P. N., Salovey, P., & Straus, R. (2003). Emotional Intelligence, Personality and the Perceived Quality of Social Relationships. The Journal of Personality and Individual Differences, 35(3), 641–658.
• Lopes, P. N., Salovey, P., Cote, S. & Beers, M. (2005), Emotion regulation ability and the quality of social interaction. Emotion, 5 (1), 112-121.
• Luthans, F., Avey, J. B., Avolio, B. J., & Peterson, S. J. (2010). The development and resulting performance impact of positive psychological capital. Human Resource Development Quarterly , 21(1), 41–67.
• Magnano, P., & Craparo, G., & Paolillo, A. (2016). Resilience and Emotional Intelligence: which role in achievement motivation. International Journal of Psychological Research . 9. 9-20.
• Mischel, W., & Underwood, B. (1974) Instrumental Ideation in Delay of Gratification. The Journal of Child Development, 45 (4) pp. 1083-1088.
• Ogińska-Bulik, N. (2005). Emotional intelligence in the workplace: Exploring its effects on occupational stress and health outcomes in human service workers. International journal of occupational medicine and environmental health. 18 . 167-75..
• Olson, K., Kemper, K. J., & Mahan, J. D. (2015) What Factors Promote Resilience and Protect Against Burnout in Firstyear Pediatric and Medicine-Pediatrics Residents? The Journal of Evidence-Based Complementary & Alternative Medicine .
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• Ruiz, D., Extremera, N., & Galán, C. (2014). Emotional intelligence, life satisfaction and subjective happiness in female student health professionals: The mediating effect of perceived stress. Journal of psychiatric and mental health nursing .
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This is great because it is a skill that can be developed over time and the results is towards success and more meaningful personal awareness of oneself life in general and the life of an entrepreneur especially

Now i know that helping others develop their own EI is part of my own EI growth as well. i plan to put this into action more intentionally to increase overall productivity.

I think it’s important to remember that emotional intelligence is a skill that can be developed and improved over time. By practicing mindfulness, improving communication skills, and working on self-awareness, individuals can become more emotionally intelligent and ultimately, more successful in all aspects of their lives. Thank You!

The article is powerful, it offers 360 degree of EQ with practical examples.

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Emotional Intelligence Can Improve Resilience

A better understanding of emotional intelligence can help us be more resilient..

Posted August 24, 2020

• What Is Resilience?
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If you’ve ever had a stressful situation at work, an argument with a family member, or a break up with a partner, you may recall thinking “how could I have handled that differently?” Or perhaps you leave these kinds of stressful situations feeling overwhelmed, angry, or discouraged. The good news is that there are practical ways to reflect on our emotions and manage the way that we respond. The ability to effectively do this is known as emotional intelligence .

Dr. Daniel Goleman has been researching and writing about emotional intelligence for over two decades. Dr. Goleman has been educating people about how to integrate emotional intelligence into education , the workplace, and leadership roles. The premise of his work is that we can improve the quality of our relationships by understanding ourselves, understanding others, and knowing how to effectively communicate. Dr. Goleman’s research and writing have influenced how I see the connections between emotional intelligence and resilience .

Some of us are naturally more emotionally intelligent , though we must all pay attention to how we are interacting with others. Many people benefit from increasing their emotional intelligence, or at least certain aspects of the way they understand and engage with others. Because having emotional intelligence generally improves our relationships, as well as helps us respond well in a variety of situations, it can be linked to resilience.

A person who is self-aware, socially adaptable, and empathetic will be able to survive and thrive on the other side of a life crisis because they have the social and relational skills to be able to handle unexpected and unfortunate circumstances. They know how to advocate for themselves, to problem solve, and to seek support when they need it the most.

In addition, emotionally intelligent individuals know how to provide empathy to those around them who may also be affected by a crisis or dire situation. Being supportive and compassionate to others can have a positive impact on our emotional adjustment—when we feel needed and believe that we can help others, we also become stronger and more resilient.

While the development of social skills is an important piece of emotional intelligence, this is only one aspect of it. Other important components of emotional intelligence include:

• an understanding of self—demonstrating awareness of our emotions but also how we affect others
• a desire to know and understand others—demonstrating that we are interested in others and seek to engage with them meaningfully
• the ability to empathize—understanding the experiences of others and being willing to accept those that differ from our own
• the motivation to persist and overcome challenges—having the energy to reflect on our choices and to make changes
• the ability to regulate and manage one's emotions—controlling intense emotions and coping with negative thoughts and feelings effectively

Resilience is important to living a healthy and happy life. By not allowing circumstances to get the best of us and keep us down, we can rise up above times of trial and believe that we can survive and even thrive because we have endured struggles. If we believe that we are not broken by circumstances, but rather that the big picture of our life is bigger than our specific circumstances at any given time, we can manage the intensity of our emotions and become more resilient.

I wonder what would happen if we started a revolution to promote emotional intelligence as the best way of building resilience? What would happen if we taught emotional intelligence as part of an educational curriculum, alongside of other core areas of knowledge? In the world today, where children are forced to grow up quickly, where they are exposed to tragedy and violence in every direction, and where we can never predict when someone will have to endure an unexpected loss or prolonged suffering—why isn't emotional intelligence widely known as the key to resilience?

Carla Shuman, Ph.D., is the owner and director of Mindful Solutions, LLC in Arlington, Virginia, a private practice that provides comprehensive mental health services with a mission to promote resilience.

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Reflection - The Reflective Path to Emotional Intelligence

In our fast-paced and demanding world, emotional intelligence (EI) has become a highly regarded skill. It helps us navigate the complexities of human interaction, manage our emotions, and build more fulfilling relationships. One often-overlooked, yet essential, aspect of developing emotional intelligence is reflection. In this blog post, we'll explore the profound connection between reflection and emotional intelligence and why taking the time for introspection can significantly enhance our ability to understand and manage our emotions.

The Nature of Emotional Intelligence:

Emotional intelligence, often abbreviated as EI or EQ (Emotional Quotient), encompasses a range of skills that involve recognizing, understanding, managing, and effectively using emotions. These skills are not only crucial for our personal well-being but also have a significant impact on our professional and social lives. Emotional intelligence is generally divided into four key components:

Self-awareness: The ability to recognize and understand one's own emotions, strengths, weaknesses, values, and goals.

Self-regulation: The capacity to manage one's own emotions and impulses. This includes controlling negative emotions and adapting to change.

Social awareness: The skill of perceiving, understanding, and considering the emotions, perspectives, and needs of others, commonly known as empathy.

Relationship management: The ability to build and maintain healthy relationships, communicate effectively, resolve conflicts, and work collaboratively with others.

The Role of Reflection in Emotional Intelligence:

Reflection is a deliberate and conscious process of thinking about our thoughts, actions, and experiences. It allows us to examine and understand our emotions, reactions, and behaviors in a more profound way. Here's how reflection is intertwined with emotional intelligence:

Self-Awareness: Reflection provides a space for self-discovery. By taking time to introspect, we can identify our emotional triggers, patterns, and tendencies. This self-awareness is the foundation upon which emotional intelligence is built.

Self-Regulation: Through reflection, we gain insight into how we react to different situations. This awareness allows us to self-regulate our emotions more effectively. We can learn to manage stress, control impulsive behaviors, and adapt to change with grace.

Social Awareness: Reflecting on our interactions with others helps us become more attuned to their emotions, needs, and perspectives. This heightened social awareness leads to greater empathy, enabling us to connect on a deeper level with those around us.

Relationship Management: By reflecting on past interpersonal experiences, we can learn from our successes and mistakes. This knowledge helps us navigate conflicts more skillfully and build stronger, more meaningful relationships.

Practical Tips for Incorporating Reflection into Your Life:

Journaling: Keeping a journal allows you to record your thoughts and emotions regularly. Reviewing your entries can provide valuable insights into your emotional patterns and growth.

Meditation: Meditation helps you become more mindful and present. This heightened awareness can lead to better self-regulation and a deeper understanding of your emotions.

Feedback: Seek feedback from others about your emotional reactions and communication style. This external perspective can be a valuable source of self-awareness.

Regular Check-Ins: Set aside time for regular self-assessments, perhaps weekly or monthly, to reflect on your emotional experiences and how they relate to your goals and values.

Emotional intelligence is a skill that can be cultivated and refined throughout our lives, and reflection is a key tool for doing so. By taking time to introspect and understand our emotions and behaviors, we can enhance our self-awareness, self-regulation, social awareness, and relationship management. The result is not just improved emotional intelligence but also more fulfilling and meaningful connections with the people around us.

In a world that often demands immediate responses and actions, the practice of reflection offers a profound opportunity for personal and interpersonal growth.

#emotionalintelligence #socialintelligence #selfawareness #selfregulation #selfmanagement

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Don’t Underestimate the Power of Self-Reflection

• James R. Bailey
• Scheherazade Rehman

Focus on moments of surprise, failure, and frustration.

Research shows the habit of reflection can separate extraordinary professionals from mediocre ones. But how do you sort which experiences are most significant for your development?

• To answer this questions, the authors asked 442 executives to reflect on which experiences most advanced their professional development and had the most impact on making them better leaders.
• Three distinct themes arose through their analysis: surprise, frustration, and failure. Reflections that involved one or more or of these sentiments proved to be the most valuable in helping the leaders grow.
• Surprise, frustration, and failure. Cognitive, emotional, and behavioral. These parts of you are constantly in motion and if you don’t give them time to rest and reflect upon what you learned from them, you will surely fatigue.

Where your work meets your life. See more from Ascend here .

Empathy, communication, adaptability, emotional intelligence, compassion. These are all skills you need to thrive in the workplace and become a great leader. Time and again, we even hear that these capabilities are the key to making yourself indispensable — not just now but far into the future. Soft skills, after all, are what make us human, and as far as we know, can’t be performed well by technologies like artificial intelligence.

• James R. Bailey is professor and Hochberg Fellow of Leadership at George Washington University. The author of five books and more than 50 academic papers, he is a frequent contributor to the Harvard Business Review, The Hill, Fortune, Forbes, and Fast Company and appears on many national television and radio programs.
• Scheherazade Rehman is professor and Dean’s Professorial Fellow of International Finance. She is director of the European Union Research Center and former Director of World ExecMBA with Cybersecurity, has appeared in front of the U.S. House and Senate, and been a guest numerous times onPBS Newshour, the Colbert Report, BBC World News, CNBC, Voice of America, and C-Span.

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Emotional Intelligence Essay | Essay on Emotional Intelligence for Students and Children in English

February 13, 2024 by Prasanna

Emotional Intelligence Essay:  Emotional intelligence is the capability and the ability to understand and manage your own emotions in a positive manner. It is a positive way to release stress and communicate effectively. It helps to make relations stronger.

It is as important as intellectual ability. It helps to connect with feelings and turns intentions into actions. It is a helping hand in achieving personal goals.

You can also find more  Essay Writing  articles on events, persons, sports, technology and many more.

Long and Short Essays on Emotional Intelligence for Students and Kids in English

We are providing the students with essay samples on a long essay of 500 words and a short essay of 150 words on the topic of Emotional Intelligence Essay for reference.

Long Essay on Emotional Intelligence 500 Words in English

Long Essay on Emotional Intelligence is usually given to classes 7, 8, 9, and 10.

Emotional intelligence is one of the essential components of leadership and an inbuilt ability of an individual to perceive the emotions and feelings of other people. It is also known as emotional quotient or EQ. It is defined as the capability of individuals to identify their own emotions. To discern between different feelings and to use the appropriate emotional guide to label each feeling and emotion in the correct way forms a part of emotional intelligence.

Empathy is an emotion that is somewhat related to emotional intelligence because it relates to an individual who connects their personal experiences with those of others. Emotional intelligence is commonly divided into four attributes which include self attributes in which a person can control his impulsive feelings and behaviour and manage his or her emotions in healthy ways. The second attribute is self-awareness, where the person gets to recognize his emotions and the thoughts that affect his behaviour.

The third attribute of emotional intelligence is social awareness. The person has empathy and can understand emotions, needs and concerns of other people. The person who has empathy can pick up on emotional cues and is able to recognize the power of dynamics in a group. The last attribute is the aspect of relationship management. This attribute helps to develop and maintain good relationships and to communicate early and manage a conflict.

Emotional intelligence has its affects. High emotional intelligence helps to navigate the social complexities of the workplace or place of education and helps to motivate others and excel in a career. Emotional intelligence helps to manage emotions. If the emotions are not handled properly, then the stress will not be handled ideally. Being in proper tune with emotions, a social purpose can be served. It helps to connect to people all around the world.

The skills that make up emotional intelligence can be learned at any time. There lies a difference between learning emotional intelligence and applying it in your daily life activities. In order to permanently change behaviour to stand up to pressure, one needs to learn how to overcome stress to be emotionally aware.

Self-awareness is an essential feature of emotional intelligence. It helps an individual to know their own strengths and use them wisely. In today’s scenario, emotional intelligence is one of the most significant aspects to reach the goal and succeed in life. Emotional intelligence leads to general happiness.

Having emotional intelligence leads to a satisfied and peaceful mind. It also leads to rationality in behaviour. With this aspect, a person can see the situation under which the behaviour takes place in the right perspective. With such a perspective, the person can establish the right relationship. Studies say that people with high EI have more excellent mental health, better job performance, leadership skills and better personality traits.

High emotional intelligence helps to deal with low self-esteem and helps a person to upgrade his life and have a better living scenario.

Short Essay on Emotional Intelligence 150 Words in English

Short Essay on Emotional Intelligence is usually given to classes 1, 2, 3, 4, 5, and 6.

Emotional intelligence or emotional quotient is an aspect or an ability to manage emotions in a positive way. It also defines the capability of managing the emotion of others. Emotional intelligence generally includes three skills which are, emotional awareness, the ability to harness a person or others’ emotions and regulating them.

There is no validated psychometric test or scale for emotional intelligence. A highly emotional intelligent individual is both highly conscious of his or her own emotional states, like negativity, frustration or sadness and being able to manage those aspects and emotions.

It is a crucial component of leadership. It is considered to be one of the most vital indicators of workplace performance. Studies have shown that 90% of top performers possess high emotional intelligence. There are online courses and training that an individual can undertake to boost the emotional intelligence and perform better in life and reach their desired goal.

10 Lines on Emotional Intelligence Essay in English

1. Building emotional intelligence helps an individual to coach teams effectively at a workplace. 2. Writing down thoughts of your entire day, be it negative or positive will help to spot behavioural patterns of an individual. 3. Daniel Goleman’s work on emotional intelligence points out five areas of intelligence. 4. A person with high emotional intelligence can express himself openly and respectfully without the fear of offending his co-workers. 5. High emotional intelligence can navigate complex and challenging decision making with the ideal emotional response. 6. Emotional intelligence impacts every aspect of a career to be successful. 7. Psychologists Peter Salovey and John D. Mayer coined the term “emotional intelligence” in the year 1990. 8. It is a critical factor in leadership effectiveness. 9. Emotional intelligence takes diligence and practice to incorporate into interactions on a daily basis. 10. It helps to identify a person’s triggers.

FAQ’s on Emotional Intelligence Essay

Question 1. What are the four types of emotional intelligence?

Answer: The four types of emotional intelligence are social awareness, self-awareness, self-management and relationship management.

Question 2. How is Emotional Intelligence different from Regular Intelligence?

Answer: Emotional intelligence is the ability to express and control emotions. Regular intelligence is used to define academic abilities.

Question 3.  Does emotional intelligence matter in the workplace?

Answer: Yes, emotional intelligence matters in the workplace.

Question 4.  Why do we take up the topic of emotions in the context of business?

Answer: Emotions drive behaviour, thus by engaging with the emotions of your team, you are more likely to be successful in your interaction.

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Emotional Intelligence Self-Reflective Essay

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Emotional intelligence reflection

What is emotional intelligence? Emotions inform us about things that are important to us, like the people in our lives, values we hold, needs we may have, or the activities we enjoy. It leads to the motivation, drive, self-control, and passion in our lives – whether at work or at home (Seal, 1997). Emotional Intelligence is having emotional awareness; it refers to the ability to understand our own emotions as well as the emotions of those around us.

It involves how we understand our own feelings, have empathy for others, and regulate our emotions to connect with people (Dublin, 2010). Without it, it would be difficult to build lasting legislations, maintain our families, and succeed as managers. What is the difference between emotional intelligence (CEQ) and intelligence quotient (IQ)? IQ is the measurement off person’s ability to learn, understand, and apply information. An IQ can be determined by answering standardized questions and comparing the score to that of other people within the same age rage.

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This numerical value can help determine a person’s intellect and measure concepts like word comprehension, math skills, and logical reasoning (Ellis-Christensen, 2012). CEQ on the other hand, is a measurement of how one recognizes and responds to emotions and how ell they communicate with others. CEQ can be more difficult to measure because test questions are usually subjective, unlike IQ testing which has more definitive answers for scoring.

In general, IQ and CEQ differ in the mental capabilities that are being measured: understanding information vs.. Understanding emotions (Ellis-Christensen, 2013). Key factors of emotional intelligence According to emotional intelligence research author, Daniel Coleman, there are four key factors that build one’s emotional intelligence. Each factor includes personal competences that leaders may possess. Effective leaders cost likely have strengths in multiple areas.

The following are key abilities of emotional intelligence that are discussed in Salesman’s book, “Primal Leadership: Realizing the Power of Emotional Intelligence”: Self-Awareness Emotional self-awareness: Reading one’s own emotions and recognizing the impact; using your “gut” instinct to make a decision Accurate self-assessment: Knowing one’s own strengths and weaknesses Self-confidence: A sound sense of one’s self-worth and capabilities Self-Management Emotional self-control: Keeping disturbing emotions and reactions in control

Transparency: Displaying honesty and integrity; being trustworthy Adaptability: Capability in adapting to change or barriers Achievement: The drive to improve performance to meet personal standards of excellence Initiative: Readiness to act or jump quickly on an opportunity Optimism: Seeing the positive side to things Social-Awareness Empathy: Sensing others’ emotions, understanding their perspective, and taking interest in their concerns Organizational awareness: Staying up-to- date on current business decisions, activities, and politics Service: Recognizing and meeting customer, client, employee needs Relationship-

Management Inspirational leadership: Motivating others with a captivating vision Influence: using different persuasion methods to guide others’ behaviors Developing others: Strengthening others’ abilities through guidance and feedback Change catalyst: Initiating and leading change Conflict management: Resolving disagreements Building bonds: Growing and maintaining a network of relationships Teamwork and collaboration: Cooperation and building teams Personal Competence Social Competence What I Self Awareness Social Awareness What I Do Self Management Relationship Management What is my emotional intelligence?

Managers with a high CEQ cope well with their own emotions and respond appropriately to the emotions of others. Knowing your areas of strength and identifying your areas of weakness will lead to your success as a manager and the success of your organization. To quickly measure your own CEQ, answer the following questions: Are you aware of the subtleties of your own feelings? Do you usually know what other people are feeling, even fifthly do not say so? Does your awareness of what others are going through give you feelings of compassion for them? Can you carry on doing the things you ant to do under distressing circumstances, so they do not control your life? When you are angry, can you still make your needs known in a way that resolves rather than exacerbates the situation? Can you hang on to long- term goals and avoid being too impulsive? Do you keep trying to achieve what you want, even when it seems impossible and it is tempting to give up? Can you use your feelings to help you reach decisions in your life? (liana. Co. UK) For an in-depth test your emotional intelligence go to queen. Mom CEQ & successful managers John is an associate manager for his healthcare organization. He seems to eave it all: an MBA in Healthcare Management, years of experience in the healthcare industry, charisma, and he is driven to work hard. But is he a successful manager? With the list Of attributes provided, one would think the answer would be “yes. ” In reality, John’s department has the lowest numbers in efficiency, the highest numbers of errors, a high staff turnover rate, and department morale is at an all time low. Though John may be highly intelligent, experienced, and driven – his emotional intelligence is lacking significantly.

Here are some examples of why: He is impatient when staff bring issues to his attention. He is defensive and comes across as angry when responding to criticism. He frequently makes joking remarks that are perceived as insensitive. As a manager, it does not matter if you have the highest level of academic education and training. A person with less experience or less education, who has fully developed their emotional intelligence, can have more success as a manager than a person who is developed only an impressive resume.

Here are some key tips to improve your emotional intelligence: Manage your own negative emotions – negative emotions can be overwhelming and effect our judgment Stay cool under pressure Improve your ability to read social cues Be assertive and express difficult emotions when necessary Effectively express and validate emotions Though it is undoubtedly helpful to be intelligent, a rational thinker, and have a high IQ, it is important to know it is not enough. Your IQ will help you personally, but your CEQ will benefit everyone around you as well.

Research tells us you will achieve greater success and be regarded as more professionally competent and capTABLE. “Great leaders move us. They ignite our passion and inspire the best in us. When we try to explain why they are so effective, we speak of strategy, vision, r powerful ideas. But the reality is much more primal: Great leadership works through the emotions. No matter what leaders set out to do – whether it’s creating strategy or monopolizing teams to action -their success depends on how they do it.

Even if they get everything else just right, if leaders fail in this primal task of driving emotions in the right direction, nothing they do will work as well as it could or should.

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The influence of cognitive and emotional factors on social media users’ information-sharing behaviours during crises: the moderating role of the construal level and the mediating role of the emotional response.

1. Introduction

2. literature review and theoretical foundation, 2.1. user information-sharing behaviours in a crisis, 2.2. heuristic–systematic model, 2.3. construal level theory, 3. research model and hypotheses development, 3.1. theoretical model, 3.2. hypotheses’ development, 3.2.1. the influence of cognitive appraisal on information-sharing behaviours, 3.2.2. the influence of emotional responses on information-sharing behaviours, 3.2.3. the moderating effect of the construal level, 3.2.4. the mediating effect of emotional responses, 4. research design, 4.1. sample selection and data source, 4.2. variable design, 5. data analysis, 5.1. descriptive statistics and correlation analysis, 5.2. hypothesis test, 5.2.1. hypothesis test result, 5.2.2. the main effects of cognitive appraisal and emotional responses on information-sharing behaviours, 5.2.3. the moderating effect test of the construal level, 5.2.4. the mediating effect test of the emotional response, 6. discussion, 6.1. discussion, 6.2. theoretical contribution, 6.3. practical implications, 6.4. limitations, 7. conclusions, institutional review board statement, informed consent statement, data availability statement, conflicts of interest.

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Share and Cite

Lu, Y. The Influence of Cognitive and Emotional Factors on Social Media Users’ Information-Sharing Behaviours during Crises: The Moderating Role of the Construal Level and the Mediating Role of the Emotional Response. Behav. Sci. 2024 , 14 , 495. https://doi.org/10.3390/bs14060495

Lu Y. The Influence of Cognitive and Emotional Factors on Social Media Users’ Information-Sharing Behaviours during Crises: The Moderating Role of the Construal Level and the Mediating Role of the Emotional Response. Behavioral Sciences . 2024; 14(6):495. https://doi.org/10.3390/bs14060495

Lu, Yanxia. 2024. "The Influence of Cognitive and Emotional Factors on Social Media Users’ Information-Sharing Behaviours during Crises: The Moderating Role of the Construal Level and the Mediating Role of the Emotional Response" Behavioral Sciences 14, no. 6: 495. https://doi.org/10.3390/bs14060495

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Home — Essay Samples — Literature — Mother Tongue — Rhetorical Analysis of “Mother Tongue” by Amy Tan

Rhetorical Analysis of "Mother Tongue" by Amy Tan

• Categories: Mother Tongue

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Published: Jun 13, 2024

Words: 636 | Page: 1 | 4 min read

Table of contents

Anecdotes: a window into cultural identity, pathos: evoking emotional responses, implications of linguistic diversity, bibliography.

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