how to address problem solving in selection criteria

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Selection Criteria Examples: 13+ Good Selection Criteria Responses

In this post, what are selection criteria, how to address selection criteria, the star model in selection criteria, what are the different types of selection criteria, selection criteria examples and templates, selection criteria faqs.

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Selection criteria have the power to decide the fate of your job application. Imagine: you’ve been on the edge of your seat for two weeks, waiting to hear back from your dream employer . And now — unbeknownst to you — the moment of truth has arrived.

With a double click, Gary the hiring manager brings your application up onscreen. He rubs his eyes, takes a gulp of coffee and a deep breath, and starts skimming through your resume and cover letter .

If you’re applying for a position where the job advertisement included selection criteria (for example, a job in the Australian Public Service , or a large company), things can go one of two ways from this point:

“Wow, this applicant’s experience could make them a great fit,” Gary thinks. “And their cover letter tells me they’re passionate about this field.” 

He glances across at the list of key selection criteria for this position. And then he realises there’s no third page. You haven’t addressed the selection criteria at all.

He closes the window, sighs, and drags your application to the bin. Next!

Gary reads your stellar resume and your eloquent cover letter. Then he opens your ‘Key Selection Criteria Responses.docx’ document.

He compares your selection criteria responses against his list. A smile starts to spread across his face, and he sits up a little straighter. You’ve used the right keywords, structured it with the STAR framework, and organised it into skimmable bullet points. Gary adds your application to the shortlist — the selection panel is going to love it.

Okay, so Gary isn’t real, but key selection criteria are very real. Take them seriously, or be ready for Scenario A (i.e. the bin).

But don’t worry — you already have the skills you need to do an excellent job. If you’ve ever told a story to a friend about something that happened at work, you’re halfway there. 

Today, you’ll get the tools you need to get the rest of the way — all the way into your dream job.

Selection criteria are the essential skills , knowledge, experience and qualifications you must demonstrate to be eligible for a job. HR departments use them to evaluate candidates’ competency, and they are necessary for most government jobs, and for new roles at most large organisations. They don’t just benefit hiring managers, either. You can use them to see whether the job is a good fit for you.

It’s crucial to answer the selection criteria when applying for a position. To respond to key selection criteria, create a separate document to your covering letter and resume — both of which you have customised for this position, using the same language as in the job description. You’ll need to describe how well you meet each of the primary selection criteria in order to answer them, provide detailed information when asked, and use relevant examples from your work experience. 

Job advertisements may also list desirable criteria . Unlike the key selection criteria , these aren’t essential. But if you can show that you possess these criteria too, your chances of scoring a job interview will be much higher.

What are some examples of selection criteria ?

• Ability to work in a team and a collaborative environment
• Exceptional time management skills and ability to meet deadlines
• Ability to demonstrate a high level of effective team management
• A qualification in a relevant industry area
• What skills do you have that are relevant to this position?
• Is it possible for your abilities to be transferred to this position?
• How do you go about honing your skills?
• Give some examples of your abilities in action.
• What relevant professional knowledge do you have for this position?
• What skills would you bring to this position?
• How do you keep your knowledge and skills up to date?
• What kind of experience did you get and where did you get it?
• What is your level of experience?
• What skills do you have that might be useful in this position?
• Give a few examples of how you’ve used your skills.
• What qualifications do you have that would make you a good fit for this position?
• What personal qualities do you have that would make you a good fit for this position?

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When addressing selection criteria as a job applicant, you must be thorough. To do this, you must explore each criterion mentioned in the advertised position description in separate paragraphs and relevant examples. Back up your answers with related examples of what you have achieved and why these experiences will help you thrive in the role.

Here are five simple steps to effectively answer selection criteria:

• Analyse and dissect the selection criteria
• Write an opening statement
• Brainstorm ideas for each selection criterion
• Go into further detail and support your claims with ‘the how’
• Write out in full sentences, using a checklist

Read on for more detail.

1. Analyse and dissect the selection criteria

Read the selection criteria on the job advertisement thoroughly before jumping right in. As an example, let’s look at interpersonal skills. The associated criterion details could be ‘ w ell developed interpersonal skills’ .

This includes the ability to:

• Express opinions, information and critical points clearly and concisely via effective verbal communication
• Effectively working with others to resolve interpersonal conflicts in a positive way
• Being able to work in both formal and informal settings with others in groups and teams

If you look into this further, you can break down the desired sub-skills:

• Verbal communication
• Problem-solving and decision-making skills
• Team-working

2. Create an opening statement

For each selection criterion, clearly state how you fulfil it in one sentence making sure you incorporate key points. Keep it short – you will go into further details and specific examples and relevant experience in the next step.

“I possess strong interpersonal skills, which I have developed throughout my role as a Project Manager.”

3. Brainstorm ideas for each selection criterion

Here, you can pull together some examples of your work experiences relevant to the role you are pursuing. For example, sticking with the theme of Project Management, an applicant may think of the following scenarios to show how they fulfil the selection criteria before writing their response:

• Project Manager at X – Encountered conflicts when managing teams and resolved these accordingly.
• Project Manager at Y – First managerial role. Perfected verbal communication through many encounters with fellow team members. Learned to deliver my points clearly and concisely.
• Project Coordinator at Z – Working with teams.

4. Go into further detail and support your claims with ‘the how’

Once you’ve got the base points that surround the overarching selection criteria, you can then go to these and choose which examples suit best. A great way to do this is by employing the STAR Method technique.

Example response to the STAR Method:

5. Write out your responses in full sentences, using a checklist

Now, you can write the paragraph in full. When reading through your final draft, check the following steps before you submit your job application.

Have I addressed all elements of the selection criteria?

Once you’ve completed your application, it is good to revisit the wording of that particular selection criterion found in the position description. Make sure your content correlates and that the descriptors used in the advertisement are directly addressed in your writing. Double-check that you have met the requirements of the process itself- there may be a word limit you need to stick to, or the recruiter might ask you to list examples using bullet points instead of keeping them in paragraph format.

Are my claims justified with relevant examples?

This is as simple as making sure you are specific, concise and that your answers remain relevant using real experience. There is no use going on a tangent and writing an essay if it is a bunch of useless content irrelevant to the position.

Have I chosen the right words?

Match your language with that used in the job advertisement. When a recruiter is scanning your document, and there are words that they believe to be relevant to the position, this will more than likely generate some interest – after all, every corporate job posting gets 250 applications on average. Hence, yours needs to stand out in the selection process to make it on the shortlist.

Avoid ambiguous and passive language to make sure your writing is clear and delivers your point effectively.

Has someone else proofread my response?

Sometimes a new set of eyes can pick up on some mistakes that you might have missed. When you’ve been working on a piece for a long time, everything starts to look the same. Have them look through your work and compare it to the job advertisement – they may be able to offer some insight on how to improve your piece further.

The STAR model is one technique used to demonstrate relevant information for a specific capability within selection criteria.

Create context by describing where you applied the skills that helped to gain your knowledge

What was your role in the situation, and what were you required to accomplish?

How did you respond to the situation? What measures did you take?

What did you accomplish? How does this result relate to the job that you are applying for?

Selection criteria are more than just the desired skills an employer is looking for. It also includes experience, abilities, awareness and both hard and soft skills. The most common type of selection criteria includes qualifications. Most jobs, especially at a professional level, have a set requirement of qualifications needed.

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If you want to understand more about what it takes to write a successful selection criteria response, find some of the most popular criteria skills below and our examples of them. Whether you need to show your communication, teamwork, or technology abilities, use these examples to write your perfect response based on your experience.

Selection criteria: Proven ability to work in a team and a collaborative work environment

Here is an example of a typical teamwork selection criteria . The readers are looking for an example of when you’ve worked in a team as proof that you’ll be able to share and work with other employees if they hire you.

Teamwork criteria example

When working in hospitality, I continually proved my ability to work with a team in a very team-oriented environment. While at Johnny’s restaurant, I worked in a large team every shift, and in hospitality, teamwork is crucial to providing smooth and efficient service. Daily tasks were often team-oriented, including service, preparation and post-service jobs, which needed to be coordinated amongst staff to ensure we completed everything. 

This coordination meant communicating with other staff on shift, including chefs, dish staff, bar staff and other floor staff, and regularly attending meetings where I collaborated with other employees and management to improve the way we delivered service to customers. Regardless of how new an employee was or what training level, I treated every other staff member as equals, which helped forge professional associations and strengthened the team overall. As a result of my teamwork skills and collaborative work efforts, management often offered me extra shifts because they knew that I could work effectively with everyone to get the job done.

Selection criteria: Demonstrate a high level of effective team management

Here is a popular way of wording selection criteria for leadership skills. When a potential employer asks this, you may either be looking at a job that requires or may require leadership in the future or a position where you may have to be semi-autonomous.

Team management criteria example

When working at Smith and Son’s as a receptionist, I often had to demonstrate an ability to lead teams. After working there for five years, I became one of the longest-serving receptionists, which meant leading team meetings, organising staff events and coordinating a team of up to five receptionists at a time working on the floor. Growing genuine friendships and connections with new staff members was a priority to complete these tasks, as I knew they would come to me with problems more readily. I also needed to visibly complete my daily tasks ahead of schedule so that other receptionists would respect my participative leadership style. Staff will not respect a leader if they can’t do their job. As a result of my collaborative and friendly leadership, staff were confident in my ability to lead them and often came to me to communicate with upper management on their behalf, as well management relying on me to collaborate with them regarding receptionist staff and their needs.

Selection criteria: The ability to show a high level of quality customer service and management

Here is a typical example of phrasing for customer service selection criteria . This criterion means that the job you’re applying for will have customer-facing tasks, and management is looking to see that you have experience working with customers.

Customer service criteria example

While completing my studies, I worked part-time at Myer as a sales assistant for two years, where customer service was one of the most critical elements of my job. During my time at Myer, I worked across several departments. I demonstrated my customer service skills multiple times, especially with tricky customers or clients upset about something outside my control.

Clear communication and genuine concern with a customer’s needs is crucial to delivering exceptional customer service. When I worked in the womenswear department, a mother of the bride came in whose outfit had arrived (they’d ordered the dress online), but it didn’t fit, and we weren’t able to get a replacement in time for the wedding. 

The customer was understandably distraught, so I worked with her over a few hours, calming her down and coming up with some options for alternatives. This process included calling down items from different departments and ensuring she felt important and valued by getting her to sit down and have a cup of tea while I found all the pieces she wanted to view — or that I thought she might like. 

She ended up finding a dress that she liked more than the original and left a positive review a few days later on our Facebook page about her experience. Being able to help people when something goes wrong is one of the most rewarding elements of customer service and management. I developed this skill while working at Myer, as evidenced by many positive reviews and winning ‘best sales assistant of the month’ five times over my two years.

Selection criteria: Demonstrate the ability to use business technologies and analyse data and information effectively

Here is an example of how using technology selection criteria may be worded in a job application. In this case, the reader is looking to see how you’ve used relevant business technologies in the past and that you’ve been able to read the information given by these programs accurately.

Technology criteria example

When completing my Diploma in Administration, I was required to complete work placements that used business technologies in everyday tasks, including online library databases, microfiche and Microsoft office, and basics in Xero software.

When I completed my month-long work placement at Smith’s Chiropractors, I discovered that they were still using entirely paper-based data collection systems. I organised the transfer to a cloud-based company database system. This process included uploading files to the cloud, then connecting with multiple other programs, including Microsoft Excel, to create spreadsheets for chiropractors at the office to use in their day-to-day work. It also meant analysing large quantities of data online and turning them into practical, easy to use information. 

This use of business technologies helped both the chiropractors and the full-time administration staff become more efficient. They were no longer reliant on a paper-based system. They streamlined several processes throughout the workplace, allowing the clinic to see where processes were going wrong or could be improved.

Selection criteria: Demonstrate the ability to apply analytical and research skills

Here is a common way job applications may ask you to prove you fulfil analytical and research selection criteria. They are looking to see that you can apply what you’ve learned in analytical skills and research to everyday situations.

Analytical and research criteria example

When I was training as a teacher’s aide, I researched the special needs school and students I would be working with, both in work placements and my future work. I researched autism and students on the spectrum, looking at how different students may respond to stimuli within the school environment or having another teacher’s aid to their usual one. Students with special needs often react in unusual ways to new and changing circumstances, so it was important that the research papers I was working on were relevant and gave me valid analytical accounts and theories. 

The research I did, both within teachers aid training and independently, had to be applied in day to day practical ways, rather than just understanding the theory. I completed several projects on the topic, which required extensive literary research and analysing statistical data.

When I did my two-month-long work placement at St John’s primary school, I regularly applied the theories and concepts I had come across in my research in everyday situations. There was one student who particularly struggled with writing due to the texture of the pencils and pens. My investigation into textural sensations for students with autism helped me find ways to alter the pencils with everyday items, such as blue tac, which made it much easier for him to write. By applying the research to practical everyday learning, I helped increase class participation — not just for this student but also for students in other classes. This potential to improve learning outcomes is one of the most rewarding aspects of being a teacher’s aide.

Selection criteria: Proven ability to use interpersonal skills in everyday workplace situations

Here is a common way of phrasing interpersonal skills selection criteria. Interpersonal skills refer to, basically, people skills. Communication skills are a part of it because if you can’t communicate effectively, you’re not going to be much of a people person — but generally, they are separate.

Interpersonal skills criteria example

When working as a bartender at the Northern Hotel, there were many times when my interpersonal skills were called upon to improve difficult situations. In a busy hotel on a Saturday night, especially when customers have had a few too many drinks, relating to customers and talking them down from becoming angry is a crucial skill that I honed over the four years I worked there.

One night, a particularly irate customer was getting angry at one of our newest staff members who had cut him off. I didn’t want to get involved too early because this can often make new staff members feel undervalued, but I stepped in when he started getting personally offensive. The customer was a regular I knew relatively well, so I explained that I would have done the same thing and helped cool him down. I ensured that the new staff member was still involved, checked up on her several times throughout the night, and gave security and management a heads up. 

Two years later, she told me that one of the reasons she had stayed working with us for so long was because she knew, from that first shift, that other staff members would always support her on shift. Management recognised my interpersonal skills formally, and I won the ‘most supportive staff member’ award at our annual awards nights organised by management.

Selection criteria: Job applicant must be competent with a high level of administration skills such as database management, Microsoft Office and basic computing

Employers are looking for individuals skilled in specific programs that ensure efficiency and modernisation. In the 21st century, organisations expect anyone with a level of administrative background or skills to be competent with multiple programs and the general handling of a computer system.

Administration skills and database management criteria example

Whilst completing my Diploma in Administration, I was fortunate enough to take an Internship at Elixir Wealth Advisory, where I was an assistant to the Administration Officer. The opportunity allowed my database and computing skills to improve significantly, whereby I became efficient in using multiple Microsoft and Google applications. Working in administration involved working with clients’ details, answering phone enquiries and ensuring I organised notices and meetings for all staff members. 

One of the memorable days during my internship involved a client urgently requesting an appointment with his advisor. As the Administrative Officer was away sick that day, it was my job to fit the client into the busy schedule of the small business. I used our database system MySQL to rearrange the specific advisors day, then telephoned and used Microsoft Office to email other clients to inform them of their short-notice change to the day. Despite being short notice, the day’s meetings ran smoothly, and we could fit in the urgent session. Without using the databases and applications, the Advisory wouldn’t have known who the client was before they met and would not have been prepared to act quickly.

Selection criteria: Job applicant must have the ability to demonstrate sound written and oral communications skills

In many jobs, you need to show how you can effectively communicate as part of a team and to various people. Strong written and oral communication skills are vital in all departments and come in useful for daily tasks.

Written and oral/verbal communication criteria example

In my first full-time job at Flight Centre, oral and written communication skills were essential to being a successful travel agent. Many clients depended on me to tailor travel itineraries to their preferences during this career.

To ensure clients were satisfied both before and during their travel, communication was crucial to inform them of alterations to their plans. Once clients start their journeys, sometimes unexpected changes occur. One such situation was a significant weather disruption. A family of 4 were unable to travel to New York and spend the desired four days there. Due to their stopover in LA, I needed to organise four days of activities elsewhere. I made multiple phone calls to the clients to brief them on planning and status, understand their requests for the four days, and comfort them during this stressful time. Organising accommodation and activities in a different time zone required me to send many emails confirming availability on short notice. After constant communication with the family and many managers, I successfully reorganised the days spent in LA instead of New York, where the family enjoyed their altered stay. They even brought back a thank you gift for my consistent communication and quick thinking. Without being confident in my communication skills, being a travel agent would have been extremely difficult. It was crucial to organise, control, reach out to multiple people, and ensure clients were always satisfied with my service.

Selection criteria: Have the ability to prioritise tasks accordingly and demonstrate a high level of organisation

Organisational skills are a vital capability for working in any job in any field of work. The reader would be looking for an example of when you demonstrated your organisational skills at a time of need — or in your everyday work — that you can continue to display if they hire you.

Organisation criteria example

In my current position as the Year 6 teacher at Saint Mary’s Primary School, my job is to help the students become more mature before they reach high school and ensure their numeracy and literacy skills are all up to the standard. It is essential to teach them skills that will carry on throughout their schooling careers, such as organisation, socialisation and dedication. 

One of my tasks as a teacher includes converting weekly objectives into achievable tasks that the students will understand, such as homework or in-class activities. For example, a typical Friday will mean the collection of homework. I analyse the homework and monitor which areas the students struggled, passed or excelled in and use this to integrate into the following week’s lessons. I will develop the week’s timetable appropriately, considering any activities the students have to attend, allowing me to determine the relative importance of each task. 

By Monday morning, I am aware of the students’ weekly progress and tasks and have set the week’s goals. It is imperative as a teacher to remain constantly organised and prioritise the student’s needs and difficulties to ensure they can get the best education.

Selection criteria: Demonstrated time management skills with delegated tasks and ability to meet deadlines

Time management means that you need to demonstrate how you can work effectively. Employers expect all staff to make optimal use of their time and allocate it appropriately. Managing time is a crucial aspect of a business, and an employer needs to know how to use your skills to benefit the company.

Time management criteria example

While studying Business as a full-time university student, being part of a competitive dance team and having a part-time job at Kmart, my early 20’s were very busy. In addition to plenty of daily activities, I kept up with housework, grocery shopping and cooking, and proactively managed my full study load.

Whilst I considered myself a busy person, one week seemed particularly busy where I knew I had to manage my time well. That week consisted of two university assignments to complete, a total of 4 shifts at Kmart, and an extra dancing practice as there was a competition that weekend. I had to organise the appropriate time to allocate to each activity, as my Kmart shifts, university lectures and dancing classes were all at set times. To remain organised, I designed a timetable for the week, allocating my set activities first, and filling the blanks with when I could cook, study, sleep and attend to other activities. As one of the two assignments was due on the Friday of that week, I prioritised that task to complete first before I did the other one, which was due the following week. By Saturday, I had managed my time successfully as I met all my set commitments and had finished the first assignment Wednesday, leaving ample time to complete the second assignment during the rest of the week. It was continuously crucial in my 20s to manage my time appropriately in my day-to-day life and prioritise tasks based on their importance.

Selection criteria: Ability to approach difficult tasks and sudden changes appropriately

Employers are looking for an individual who can develop ideas to assist in formulating, creating and evaluating several possible solutions to a problem. Problem-solving skills are vital in high-stress scenarios and demonstrate quick thinking and versatility in the workplace.

Problem-solving criteria example

When working as the Head Waiter at Ballara Receptions, it was common for me to take control of multiple situations and lead the other waitresses by example and as a leader. The position itself entailed allocating specific tasks to the waiters and ensuring a smooth flow of the night. One night, there was an error in the number of guests attending the wedding. Whilst this issue needed to be dealt with quickly, there was not enough staff to meet the number requirements. I had to re-organise my plan for the night and allocate extra tasks to the other waiters to make up for the lack of staff and the additional people. There were many situations to rearrange, such as seating, the number of staff allocated to each job and the extra materials needed to serve the guests. 

Whilst it was lucky a staff member was willing to work that night, without the ability to adapt quickly and evaluate a situation, the night would not have gone smoothly with the multiple changes that occurred.

Selection criteria: Strong analytical skills and attention to detail

Analytical skills are essential in the workplace as they tie in with problem-solving. An employer wants to understand how you gather information, analyse it, and solve problems that ensure a smooth workplace productivity flow.

Analytical skills criteria example

It is essential in any job to constantly evaluate simple and complex problems in the workplace using skills such as paying attention to detail and researching and analysing problems. 

When I was completing my Certificate IV in Bookkeeping, I was required to undertake a group assignment that required us to record an actual business’s financial affairs for a month. We worked with Benjamin’s Patisserie to help ensure his sales and costs were accurate. Whilst spending time at the café and working closely with the staff, I noticed that all staff completed multiple jobs throughout their shift with no allocated task for each. It became noticeable that some team members were more suited to a specific task such as serving, making coffee and working the cash register. I suggested to the owner Benjamin that he allocate tasks to each staff member based on their strengths and weaknesses. Immediately I noticed that sales increased as there was a smoother flow of productivity in the café, tasks were completed efficiently and at a higher standard than before. It is crucial always to analyse ways an organisation can improve or if there is an issue that you can resolve as it helps to increase success in the workplace.

What is the difference between selection criteria and selection process?

Selection criteria play a role in the selection process, and are used as a tool to choose the most suitable applicants for a position.

The selection process is the procedure an organisation uses to hire new people. Usually, the company will form a selection panel of two to three staff who will review all applications, then choose a group of applicants to advance to the interview stage. This process can include an interview, a written assessment, and psychometric testing. In most cases, this takes 4 to 8 weeks.

How do you write a good selection criteria?

To write a good selection criteria response, use the specific language from the job description, use concrete examples that prove you meet the criteria, and provide measurable outcomes where possible.

What is the difference between selection criteria and job qualifications?

Qualifications are a type of selection criteria, and are used in some jobs to ensure that a new hire has the appropriate certification to work in this role, as required by the industry.

How long should a selection criteria response be?

Generally, a selection criteria response should be around 250 words. This will vary depending on the question asked, however. For example, some criteria may only require you to state your qualifications. On the other hand, some may ask you to give a more detailed description of a scenario.

What kind of examples can you use in your selection criteria?

It’s usually best to use examples of times when you had to deal with an unusual or unexpected situation at work, but you can also use more general examples that show how you managed your day-to-day tasks.

What are some reasons for rejecting a response to selection criteria?

Hiring managers may reject an applicant who:

• Fails to proofread their selection criteria responses
• Fails to use concrete examples
• Uses irrelevant examples

Perfected your selection criteria responses?

… then you’re ready to polish your interview technique. Your interviewer is bound to ask some of these 38 interview questions — are you prepared for them?

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How to write key selection criteria

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Well written key selection criteria may help you get an interview.

Many roles in the public sector ask you to write responses to key selection criteria. But some don’t.

Check the job advertisement and position description to see if you need to respond to key selection criteria.

If you do, a selection panel will read your responses to work out if they want to interview you.

Use your responses to help prepare for your interview, as they’re good answers to refer to.

Step 1: brainstorm key words and ideas

Copy and paste the criteria from the position description into a new document.

For each criterion:

• highlight the keys words you think the employer is looking for
• list examples of your skills, experience, incidents, training, personal qualities and expertise

Step 2: write a statement using the SAO approach

Write a statement under each criterion of 60 to 120 words using the SAO approach:

• Situation, where and when you did something
• Action, what you did and how you did it
• Outcome, what was the result of your actions 

Step 3: proofread your statements

Each of your responses to the criteria should be:

• free of errors
• concise, precise and relevant
• factual and positive
• about your capabilities and experience

Key selection criteria examples

KSC1: Problem solving - Seeks all relevant facts. Liaises with stakeholders. Analyses issues from different perspectives and draws sound inferences from available data. Identifies and proposes workable solutions.

Problem solving has been a critical part of my roles over the past five years. While working as Customer Complaints Officer at Acme Department Stores, I dealt with a variety of problems. While many could be resolved easily, two to three per week were more complex and required a detailed process to resolve. I had to investigate what had happened from the staff and customer's points of view, clarify the facts, and work out what had gone wrong and why. I then had to propose suitable solutions and negotiate a mutually satisfactory outcome. I was often commended by my manager for my sensitive handling and speedy resolution of these problems. Less than one per cent of complaints had to be escalated.

KSC2: Advanced computer skills - Uses a wide range of software features for word processing, spreadsheets, etc. Helps others solve problems with software.

As Personal Assistant to the Marketing Manager at SYZ Enterprises, about half my time was spent preparing letters and reports for clients using Word. I also used detailed information in Excel spreadsheets to prepare graphs and tables, to demonstrate the results of our market research and to analyse client company performance. I often prepared major PowerPoint presentations for my manager and maintained a database of her contacts. I also managed many daily emails and searched for information on the Internet to answer questions.

KSC3: Sound communication, interpersonal and negotiating skills, including well-developed written and oral skills, and the ability to develop and deliver interpretation and education services.

In my five years as a teacher, strong communication, negotiation and interpersonal skills have been essential. I have dealt with a wide range of people, including parents, colleagues and students. I was involved in a community project where I co-wrote a booklet on helping children learn and have fun. As part of this project, I led successful negotiations with the local council and three schools in the area who agreed to run a series of weekend family science programs for kids in the area.

Selection Criteria

A selection criteria response structure.

Job applicants can become stuck on how to respond to selection criteria. There are several ways to construct a response. Here is one that can form part of your toolkit.

This is a three-part structure. I’ll illustrate it with the criterion: Well developed analytical and research skills. The context of the job is a strategic HR unit.

Part 1: General statement about the criterion.

This is a short paragraph that makes a broad statement about meeting the criterion. Make sure you use the language of the criterion so that the reader knows you are talking about the right skill set.

My well developed analytical and research skills have been demonstrated during five years working as an academic research assistant and in implementing a government grants program. In both roles I researched and analysed information about complex social issues including homelessness, obesity and literacy problems.

Part 2: Specific example/s to support the criterion.

The examples are specific instances of applying research and analytical skills. They can be structured using the SAR model:

• Situation: Briefly outline the context of the example and what your role was.
• Action: Give details of what you did, how and why.
• Result: Briefly outline what the result was. This could be a tangible item, such as a report. If this result is measurable, then include this information. Measures can be quantitative (e.g. numbers, cost) and qualitative (e.g. standards).

While Project Officer for the Community Grants Program, I researched and analysed options for a consultative process with community groups. My role was to prepare an executive briefing paper which identified options and recommended a course of action.

I reviewed eight consultative processes used by various government agencies, three recommended by private consultants, and completed a literature review covering the last ten years. Using a set of criteria I established based on this material, I summarised the processes, selected four that best met the Community Grants Program needs, evaluated them based on the criteria and recommended one. My recommendation was accepted by the executive, with commendations on the quality of the briefing paper. I am now developing a strategy for introducing this option into the program.

Part 3: Link to job in hand.

If there is a gap between the examples provided and the work to be done in the new job, you may wish to close with a short statement that signals the transferability of your skills to the new job.

I anticipate that these research and analysis skills will readily transfer to researching and analysing strategic HR issues such as staff engagement, talent management and workplace planning.

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Your Keys to Selection Criteria

Addressing selection criteria

How to write convincing statements that hit key points

Selection criteria are the skills, knowledge, and experience required to successfully do the job.

A key aim of a job application is to demonstrate that you meet the inherent requirements of the role. While a resume may offer an overview of your skills and experience, statements that directly address the selection criteria provide more detail about how you have demonstrated the competencies required to do the job. The employer can then compare candidates against the same set of criteria.

Where do I address selection criteria?

Keep the selection criteria in mind when describing your skills on your resume, but most employers will also expect you to address the selection criteria more directly elsewhere in your application.

Here are the most common formats for addressing selection criteria:

A statement of claims against selection criteria is a document where you will use each criterion as a heading and write a description of how you meet each one. Organisations that use this method of addressing selection criteria include government departments, non-government organisations (NGOs), universities and research institutes. They will request this document in the job advertisement or information package. Use the title the organisation has given this document and include the job title and reference number, if applicable, as well as your name as a header on each page. Deal with the criteria in the same order as in the advertisement or duty statement.

An online application may require you to address each criterion in a text box within an online form. This process is very similar to writing the statement of claims against selection criteria mentioned above. Alternatively, the selection criteria may be phrased as questions that you will need to answer in detail, for example:

• “Can you describe a time you have successfully worked as part of a team?” (Selection criterion: teamwork skills)
• “What have you gained from your studies in chemistry?” (Selection criterion: knowledge and skills specific to chemistry)
• Why are you applying to work in our consulting department?” (Selection criterion: knowledge of and interest in consulting)

Online applications are commonly used by large organisations and in recruitment for graduate or internship programs.  

A cover letter in which you will address the selection criteria more briefly and in the format of a formal single page letter. Be aware that some organisations require that you write both a cover letter AND a statement against the selection criteria.

Examples of selection criteria

Selection criteria often fall into two main categories: essential and desirable. It is important to address both essential and desirable criteria to maximise your chance of being selected for an interview. Within these two categories, there are different types of criteria that refer to different requirements.

Qualifications

Usually a degree, diploma or other certified training course. Example: ‘A minimum four-year degree in Social Work, Psychology or related discipline.’

These can be technical, discipline-specific or transferable skills .

Technical example: 'Intermediate programming skills, preferably using Python and/or SQL.'

Discipline specific example: 'Sound research skills including the ability to conduct literature reviews and analyse data.'

Transferable example: 'Excellent time management skills including an ability to prioritise tasks and meet deadlines.'

This refers to duties or activities that you have performed before. Remember that experience can be gained through a variety of avenues including volunteering and extracurricular activities.

General example: 'Customer service experience.'

Specific example: 'Experience in arts administration, preferably within a gallery or museum.'

An understanding of a subject area through exposure, study or experience. Example: 'An understanding of marketing principles relevant to the FMCG industry.'

How to address selection criteria

To address selection criteria in a one-page cover letter, see our cover letter tips and template . 

Your responses to the selection criteria in a statement of claims or online application form will be more detailed and contain enough evidence to convince the employer that you meet the job criteria. A simple one- or two-line answer will rarely be sufficient.

The key to writing a strong response lies in identifying examples of instances where you have clearly demonstrated the required competency. Use the STAR formula to construct your answer. About 80% of your answer should focus on the 'Action', describing what you did and how you did it.

Example selection criteria using STAR

Criterion: Demonstrated problem solving skills and initiative.

Situation – where, when, and context of your example.

As the event coordinator for the University’s Science in Media Society, I volunteered to organise a fundraising event for a cancer research facility while in the final year of my Communications and Media Studies degree.

Task – the task or problem to be solved.

Our budget was cut during the preliminary planning and I needed to devise a strategy on how to run the event with only half the funds I was anticipating.

Action – how you solved the problem, fulfilled the task or handled the situation. What did you do and how did you do it, that demonstrates the criterion you are addressing?

In the first instance, I calculated which expenses were critical and could be covered by our current budget. Next, I decided to make up the shortfall by approaching local businesses for sponsorship. I created an online flyer to outline the benefits of getting involved, such as positive publicity and the opportunity to raise their profile with high achieving students, and cold called 36 targeted businesses. To ensure a good attendance at the event I utilised my social media skills to activate a network of potential supporters, and advertise an attractive range of lucky door prizes.

Result – the outcome/s achieved as result of your action/s. Quantify the result where possible.

As a result of my actions I convinced 11 businesses to contribute funds which covered all outstanding expenses. The event attracted over a hundred attendees and raised $5000 for the research facility. I was also subsequently invited by the University’s student association to contribute to a development workshop for new student leaders, in recognition of the skills I had displayed in managing this event.

Tips for addressing selection criteria

• When selecting examples, choose examples that are relevant to the criterion, the employer and the job. Where possible, select more recent examples, and use examples that give you the best opportunity to demonstrate your level of skill.
• For most industries, you can choose examples from a range of different activities such as internships, casual work, volunteering, university projects and extracurricular activities.
• If you are writing a statement of claims against selection criteria as a Word document, list criteria as headings in bold print, and address each criterion in a couple of paragraphs.
• For criteria with more than one part, eg, ‘Effective written and verbal communication skills’, ensure you address each part.
• Quantify your experience or outcomes if you can, eg, ‘three years’ experience in creating monthly budgets using Microsoft Excel’.
• Use action-oriented words, eg, ‘assessed’, ‘implemented’, ‘organised’, and ‘developed’, that reflect the language used in the job description.  
• Where you have extensive relevant experience to draw on, you can start your statement addressing a criterion with a brief summary of that experience and follow with one or two detailed examples.

Register for career skills workshops

How to write a resume.

A clear, tailored and professional resume is essential for any job application. It should aim to convince an employer that your qualifications, work experience and skillset make you a strong match for the job.

How to write a cover letter

A cover letter is your first introduction to a potential employer, so it needs to show that you’re a suitable candidate.

Useful links

• Cracking the Code: How to apply for jobs in the Australian Public Service
• BOM Guide on Addressing Selection Criteria

How to write & talk to selection criteria: The response structure

Looking for a new opportunity?

A selection criteria response structure.

Job applicants can become stuck on how to respond to selection criteria. There are several ways to construct a response. Here is one that can form part of your toolkit.

This is a three-part structure. I’ll illustrate it with the criterion: Well developed analytical and research skills. The context of the job is a strategic HR unit.

Part 1: General statement about the criterion.

This is a short paragraph that makes a broad statement about meeting the criterion. Make sure you use the language of the criterion so that the reader knows you are talking about the right skill set.

My well developed analytical and research skills have been demonstrated during five years working as an academic research assistant and in implementing a government grants program. In both roles I researched and analyzed information about complex social issues including homelessness, obesity and literacy problems.

Part 2: Specific example/s to support the criterion.

The examples are specific instances of applying research and analytical skills. They can be structured using the SAR model:

Situation: Briefly outline the context of the example and what your role was.

Action: Give details of what you did, how and why.

Result: Briefly outline what the result was. This could be a tangible item, such as a report. If this result is measurable, then include this information. Measures can be quantitative (e.g. numbers, cost) and qualitative (e.g. standards).

While Project Officer for the Community Grants Program, I researched and analyzed options for a consultative process with community groups. My role was to prepare an executive briefing paper which identified options and recommended a course of action.

I reviewed eight consultative processes used by various government agencies, three recommended by private consultants, and completed a literature review covering the last ten years. Using a set of criteria I established based on this material, I summarized the processes, selected four that best met the Community Grants Program needs, evaluated them based on the criteria and recommended one. My recommendation was accepted by the executive, with commendations on the quality of the briefing paper. I am now developing a strategy for introducing this option into the program.

Part 3: Link to job in hand.

If there is a gap between the examples provided and the work to be done in the new job, you may wish to close with a short statement that signals the transferability of your skills to the new job.

I anticipate that these research and analysis skills will readily transfer to researching and analyzing strategic HR issues such as staff engagement, talent management and workplace planning.

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10 selection criteria examples for your resumé

When you’re browsing job ads, you’ll notice that many of them ask you to  respond to selection criteria in your cover letter. But what are they exactly? They’re the skills, knowledge and qualifications the employer thinks are essential for succeeding in the role. 

By addressing these criteria in your cover letter, you can improve your chances of advancing to the next stage of the recruitment process . In this article, we explore more about what ‘key selection criteria’ is, look at common criteria on job ads, and provide a selection of criteria response examples you can use as a guide for your cover letters.

What is ‘key selection criteria’?  

Key selection criteria are the qualities, skills, knowledge and experience that a job seeker needs to be able to perform in a role. A list of key selection criteria on a job ad tells you which attributes the employer thinks you need for the position. This list allows hiring managers to efficiently assess the job applications they receive.

As a job seeker, it’s important to pay attention to the key selection criteria of every job you apply for, to figure out whether you’re a good fit for the role. If you match these criteria, you can use the selection criteria list as a guide when preparing your job application, to ensure you address the job role’s essential requirements.

Common types of key selection criteria 

There are different types of key selection criteria, often categorised into three main groups: technical skills, soft skills and personal attributes. By addressing each of the different types of key selection criteria, you can show the hiring manager that you’re suitable for the role.

1. Technical skills 

Technical skills refer to specific knowledge and abilities required to perform particular tasks. These are often acquired through education, training or previous work experience and are directly related to the job’s duties. 

Examples of technical skills include:

• Proficiency in software like Microsoft Office or Adobe Creative Suite
• Familiarity with coding languages such as JavaScript and Python for technical roles
• The ability to operate specialised equipment (tools, machinery, medical equipment, electrical appliances, etc.)

2. Soft skills 

Soft skills are interpersonal skills that determine your ability to work and interact with others. While soft skills are less tangible, they’re just as important as hard skills, and essential for successful teamwork, stakeholder management and problem solving. 

Sought-after soft skills include:

• Communication skills, including both verbal and written
• Leadership and team-building skills  
• Time management and organisational abilities

3. Personal attributes 

Personal attributes are traits or qualities that shape how you approach work and collaboration. These are often reflective of your work ethic, attitude and personal values . 

Examples of valuable personal attributes include:

• Adaptability, or how you adjust to changes or handle unexpected challenges
• Attention to detail, or your ability to do accurate, error-free work
• Resilience shows that you can overcome setbacks

10 key selection criteria examples  

After identifying the job’s key selection criteria, it’s important to tailor your application to suit. Here are some common criteria often listed in job descriptions, along with a few tips for addressing selection criteria, with examples.

Communication skills 

Communication skills refer to your ability to clearly convey information, verbally and in writing, to different audiences. They’re important across a range of roles whether you’re working as part of a team, liaising with clients or customers, or taking on a leadership role .

Here are a couple of examples addressing selection criteria to do with communication.

I have a high level of communication skills, both verbal and written. In my previous role, I was often meeting facilitator and took minutes for my team’s weekly meetings. I also attended departmental meetings, providing updates on project milestones and addressing questions from stakeholders.

During my time as a customer service representative, I demonstrated exceptional verbal communication skills when dealing with guests. In most instances, I was able to diffuse situations by working with the customer to understand their issue and provide a resolution without escalating to my manager.

Strong analytical and problem-solving skills 

Analytical and  problem-solving skills refer to your ability to analyse situations, identify underlying issues, and implement practical solutions. Employees with strong analytical and problem-solving skills can help improve efficiency and productivity in their workplaces. 

My current role as a project manager requires strong analytical and problem-solving abilities. My responsibilities include identifying bottlenecks and testing solutions to streamline our workflow. 

Ability to work well under pressure 

When you work well under pressure, you’re able to maintain performance standards and manage priorities in challenging situations. These skills are important in the workplace for meeting deadlines while maintaining work quality. 

My current role as a graphic designer frequently involves juggling competing projects. To keep my work quality high, I have developed strategies to help me prioritise, and I truly enjoy the excitement and energy of working in a fast-paced environment. 

Demonstrated leadership skills 

Leadership skills refer to your ability to guide, motivate, and inspire a team toward achieving organisational goals. Whether you’re looking to move into a leadership role or wanting to take the lead on a project, leadership skills can help advance your career .

I have proven leadership skills, demonstrated in my last two roles, where I have led teams to exceed their KPIs. I currently manage a five-person team, delegating tasks, overseeing work, and encouraging collaboration, to meet and exceed project milestones. I have the lowest staff turnover rate of any team leader in my company. 

Commitment to continuous professional development 

Many employers value continuous professional development . Showing a commitment to lifelong learning shows that you’re proactive in developing your skills and knowledge, and will work to keep yourself an asset to your employer. 

I am dedicated to continuous professional development, actively seeking opportunities to improve my skills and knowledge in my field. I regularly attend workshops, webinars and industry conferences, and have a list of recent certifications. 

Technical proficiency 

Technical proficiency involves possessing specific technical skills or knowledge relevant to the role. This varies depending on your industry, with each role requiring specific skills and knowledge. 

I regularly update my skills through online courses and on-the-job training. I believe it’s important to stay informed about advancements in my field and also to contribute my own knowledge to help others. I keep up to date by subscribing to industry newsletters and attending local workshops. 

Ability to work as part of a team 

Effective collaboration involves working with others to achieve common goals. It’s important for all workplaces, because it means you’re an easy person to work with. Ability to work as part of a team includes things like supporting colleagues and keeping an open mind about others’ perspectives.

I believe I work best as part of a collaborative team, paired with other professionals who inspire and support each other. I have years of experience working in teams with diverse backgrounds and from different disciplines, and genuinely enjoy the social aspect of collaborating with others.

Effective time management 

Time-management skills are highly valued by employers. They refer to your ability to prioritise tasks and use your time efficiently to meet deadlines. Not only does this help improve the quality of your work, but it can also help reduce stress . 

Through years of being a private tutor, I have developed excellent time-management strategies, allowing me to book up to 20 students per week without sacrificing the quality of my teaching. I have many long-term students that I have helped throughout entire degrees to graduation.

Attention to detail 

Attention to detail means performing tasks with precision and accuracy. By paying attention to the finer details, you can reduce the chance of errors and produce higher quality work. 

I am detail-oriented and take pride in my work, paying close attention to small details and often picking up small errors that other people miss. 

Adaptability and flexibility 

Flexibility is a personal attribute that is highly valued among employers, so it’s often worth demonstrating your capability to adjust to new challenges, work in unpredictable conditions, and adapt to changes in the workplace. Example:

I am a flexible and adaptable worker who welcomes new challenges. I’m always open to learning new skills and processes, as demonstrated by my role as unofficial team trainer in my current position. I’m always the first to volunteer upskilling my co-workers.  

As a job seeker, it’s essential to identify the selection criteria listed in a job ad, and address each point in your job application. Pay close attention to what the hiring manager is asking for and adjust your resumé and cover letter to include these specifics. By matching your application to the selection criteria, you’ve got a better chance of making it through the application stage to an interview.  

What is the best selection criteria? 

The best selection criteria will depend on the role as well as the objectives and values of the hiring company. The best selection criteria to have are the ones that match the requirements and objectives of the job, as listed in the ad. 

What should be included in selection criteria? 

Selection criteria should include specific attributes, qualifications, skills and experience deemed essential or desirable for a job. The selection criteria should address all relevant aspects of the role: qualifications, experience, skills and personal attributes. 

What are the five selection criteria?  

Selection criteria typically fall under five categories, including:

• Qualifications
• Technical skills
• Soft skills
• Personal attributes

How do you answer key selection criteria in a cover letter? 

When answering the key selection criteria in your cover letter, use the STAR approach. The below example of key selection criteria responses for a cover letter demonstrates how you can use this method: 

• Situation: describe the situation where you used the skill/attribute.
• Task: follow that with the task or the role you played.
• Action:  explain the actions you took to address the situation or task.
• Result:  detail the outcome or impact of your actions, emphasising any achievements or successes.

How many kinds of selection criteria are there? 

There are a number of different types of selection criteria that fall into broad categories: qualifications, experience, technical skills, soft skills and personal attributes. Some positions might also have selection criteria that relate to ethical values or employee background.

What are selection criteria used to assess? 

Hiring managers use selection criteria to assess whether a job seeker’s qualifications, skills, experience, knowledge and personal attributes match the requirements of the position. 

For example, if you’re applying for a government position, common government selection criteria examples include:

• A bachelor’s degree or higher
• A clean background check (no criminal history)
• Working with Children Check (for the education sector)
• Australian citizenry
• Experience working in a large, complex organisation
• Strong computer literacy (for office positions)
• Stakeholder management

What are some examples of selection criteria? 

Here are some examples of selection criteria:

• Qualifications:  possesses a relevant degree, certification or qualification in the field.
• Technical skills: proficient in programming languages, including Python, Java and C++.
• Personal attributes:  analytical, adaptable, empathetic, creative, self-motivated.

How do you answer key selection criteria questions?

Answering key selection criteria requires a structured approach to ensure you provide relevant examples that demonstrate your suitability for a role. Start by understanding the selection criteria and identifying examples that match. From here, you can use the STAR approach to tailor your answer. Provide clear evidence of your accomplishments and keep your response concise.  

How can I spot key selection criteria hidden within a job listing? 

Selection criteria are either listed separately in a job ad or written into the job description. Look for recurring phrases or keywords, like ‘required skills’, ‘ideal applicant’, ‘ability to…’, and ‘proficient in’. This language often indicates key selection criteria. 

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How To Address Key Selection Criteria

How to address key selection criteria.

“Ability to prioritise tasks and meet deadlines.” Many selection criteria are based on key capabilities.  For example:

Resilience – Perseveres to achieve goals, even in the face of obstacles. Copes with setbacks. Stays calm under pressure. Accepts constructive criticism without becoming defensive.

Problem Solving – Seeks all relevant facts. Liaises with stakeholders. Analyses issues from different perspectives and draws sound inferences from available data. Identifies and proposes workable solutions.

Respond to all Key Selection Criteria in the same way:

1. Read and fully understand the job advertisement, Key Selection Criteria and Position Description.

2. Print or save the Job Details or Position Description so you can refer back to it when necessary.

3. Highlight key words in each of the criteria and think about what the employer is looking for.

4. List examples of how you meet the each criterion. Describe relevant skills, experience, training, personal qualities, expertise and what you couldn’t have done without all these.

5. Review your list and summarise, in 60-120 words, how you demonstrated what was required for each criterion.

SITUATION – Where and when did you do it?

ACTION – What did you do and how did you do it?

RESULT – What was the outcome of your actions?

This may seem to be a time consuming way to make an application however, by following the instructions and addressing all that is required you will ensure you are considered fairly along with all other candidates.

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How to address key selection criteria when applying for a job

Posted on September 17, 2019

Australia’s unemployment rate is at its lowest point since 2008, before the global economic recession, leading to a very competitive job market. Underemployment remains a very large concern for recent graduates and other individuals looking to start or further their career.

According to the Australian Broadcasting Corporation, more than 1 million people in Australia are underemployed. That can mean they either work part-time or hold positions they are overqualified to maintain.

Landing the right job to match your education, skills and experience requires an often rigorous application process. In a lot of cases, there may be multiple screenings and phone interviews before you even meet hiring managers face to face. So how can you increase your chances of moving past those initial screening stages and convince the right people to consider hiring you? It’s all in the key selection criteria.

Employers highly prioritise key selection criteria while vetting candidates, and if you don’t match up with what they’re looking for, your resume will be passed over. Here’s how to address key selection criteria when applying for a job.

What are key selection criteria and why are they important?

When you come across a job posting on a company’s website, chances are you’ll see a list of key selection criteria required to fill the position. These are the must-have skills, qualifications, experience or education needed to do the job. Hiring managers make them a big priority while vetting candidates, often prizing applicant responses over the content in their resumes. While a resume may contain a lot of information that’s irrelevant to the specific position, selection criteria responses directly show how a candidate’s experience and skill sets would transfer over to that role.

If you don’t address key selection criteria in your application, it’s very unlikely that you’ll move beyond the initial screening processes. Assume that other applicants have similar qualifications listed on their resumes, making it difficult for HR folks to clearly discern what separates the very best candidates from everyone else . It’s easy to simply toss out applications that omit responses altogether.

At the same time, perfunctory answers won’t do your candidacy any favours. You need to provide the most direct, relevant and compelling responses to key selection criteria to impress hiring managers and land an interview.

Review and break down key selection criteria

The first thing to do when presented with key selection criteria is to really break down each item so you fully understand what is being asked. Pay particular attention to the language being used in every selection criterion. Some may be centered around your experience, while others will focus on your skills and abilities . Depending on how the selection criterion is written, an ideal response may tie together multiple skills and capabilities, so you’ll want to be sure you touch on each one.

For instance, you might encounter selection criteria that reads, “Teamwork skills – experience collaborating with diverse teams and business units – able to work with others to tackle problems and provide actionable solutions.” It would be very easy for an applicant to see “teamwork skills” and only respond with that in mind. There are a lot of attributes touched upon here, though: experience working with other departments, verbal communication, collaboration, problem-solving, etc. A good response will address all of those points.

If your response is limited to “I have a long track record of working on projects in a team setting,” you would ignore all the other attributes the selection criterion is asking about.

Frame your response around the position

The whole point of key selection criteria is to see if your experience and skills are a good fit for a particular job. With that in mind, your responses should be tailored to each role you apply for. Items that focus on hard skills – experience with different programming languages, for instance – are relatively easy to connect to a position. Things become more complicated when you’re responding to key selection criteria revolving around soft skills.

Soft skills are applicable to any job or role , so it’s easy to give generic responses that reference your teamwork or communication abilities without really tying them to the day-to-day logistics of a particular position.

When responding to any key selection criteria, consider how your experience or abilities would apply in the specific context of the job in question. Even if your past experience was in a different industry, frame your answer to clearly show how those skills would translate to the position you’re applying for. The more tailored your response is, the easier it is for hiring managers to imagine you in that role.

Provide compelling evidence to support your response

Simply telling potential employers that you have good teamwork skills or that you have experience with cross-departmental collaboration won’t cut it. You have to show them, in detail, how you match up with key selection criteria. That means providing evidence to support every response and claim you make.

There are a few different approaches that HR experts recommend when crafting an evidence-driven response. The most prominent of these is arguably the “STAR” approach.

The STAR approach follows this framework:

• Situation : Provide the context of your example, including the industry, department and role.
• Task : Describe the assignment, problem or issue you needed to address.
• Action : Detail the steps you took to tackle the task at hand.
• Result : Explain how your actions produced tangible results.

You may also come across the “CAR” model (Context, Action, Result), which is very similar to STAR, although perhaps slightly less detailed.

The important thing to keep in mind is to show hiring managers your accomplishments with persuasive language and evidence. Short statements and responses may not provide all the context needed to fully understand how a particular event unfolded and the role you played in it.

Another good way to provide evidence of your skills, experience and abilities is with professional credentials like those offered by Deakin . All professional credentials are rigorously vetted and authenticated to verify that you have the right soft skills for a particular job.

If you want to show employers that you have the skills and experience they’re looking for, Professional Practice credentials from Deakin can help. Contact Deakin to  earn your credentials today .

Everything You Need to Know About Writing Standout Key Selection Criteria Responses

How are key selection criteria used.

Key Selection Criteria (KSC) outline the qualities, knowledge, and skills needed to do the job. This information is often found in job ads or position descriptions. While asking candidates to respond to KSC is more common within the Education and Government sector, many other organisations also include KSC in their recruitment and selection process.

KSC provide a quick and easy way for employers to engage with candidates who are genuinely motivated to work with them – after all, responding to KSC takes time and effort. But more importantly, KSC provide an objective way to assess candidate suitability to job requirements.

What’s involved?

You will write short statements selling your capabilities for each criterion. Your response can include specific examples where you have demonstrated the behaviour, knowledge, skills, and personal qualities asked for in the KSC.

It’s essential to check your KSC statement for spelling and grammar. Then, get a family, friend, or trusted recruitment partner to review what you’ve written and provide feedback.

KSC tend to focus on critical capabilities such as:

• Application of technical knowledge
• Communication skills
• Problem Solving
• Stakeholder and interpersonal skills
• Time management and prioritisation skills

Examples of Key Selection Criteria

• Good analytical, investigative, and problem-solving skills with the ability to initiate practical solutions.
• Proven ability to manage and prioritise tasks and issues individually, and with other team members and vendors, escalating prioritisation conflicts in an appropriate and timely manner.
• Demonstrated experience in software development languages: .NET and Javascript.
• Demonstrated interpersonal and communication skills with the ability to work collaboratively with a range of cross-functional internal and external stakeholders.

Benefits of responding to KSC

• Your application is assessed in a fair and consistent way. 
• You will better understand the areas in which you will excel and opportunities for further growth.
• You can determine if it’s a role you really want.
• You will be better prepared for  behavioural-based interview questions .
• You can save what you’ve written for future interviews (and KSC).

Step-by-Step Guide on How to Respond to KSC

1. Start by highlighting the keywords in each criterion.

2. Think about what the employer is asking for with each criterion. Do they want to know how experienced you are in a programming language, how you work as part of a team, or whether you will be able to solve your own problems?

3. List examples of how you meet the criterion.

Tip: Describe relevant skills, experience, incidents, training, personal qualities, expertise, outcomes, and achievements.

4. Review your list and summarise how you’ve demonstrated each criterion in 100-200 words. 

Tip 1: Remember to mirror the language of the KSC in your response and use those keywords you highlighted at the start!

Tip 2: The STAR technique is commonly used when responding to behavioural-based interview questions. It also provides a useful framework for KSC responses.

• What was the  S ituation  in which you were involved?
• What was the  T ask(s)  you needed to accomplish?
• What  A ction(s)  did you take?
• What  R esults  did you achieve?

Three Examples of KSC responses

Example one.

KSC – Good analytical, investigative, and problem-solving skills with the ability to initiate practical solutions.

Response – “Problem-solving has been a critical part of my roles over the past three years working as Service Desk Engineer at ABC Technology. I deal with various problems daily and have resolved many IT issues related to hardware, system access, and network connectivity. 

My approach is to investigate what happened from the staff’s points of view, clarify the facts, and determine what went wrong. I then propose suitable solutions to resolve the issue. However, if further investigation is required, I ensure I provide regular updates.

As a result, our IT Service Management tool (Remedy) shows that less than 1% of localised incidents needed escalation.

An example of a more complex issue I resolved involved investigating why updated applications failed after reformatting our Product Manager’s laptop. As a practical interim solution, I provided the manager with a replacement laptop so they could perform their core tasks. At the same time, I analysed existing processes and conducted online research. As a result, I identified the issue was due to the updated applications not being compatible after the new installation. After applying the relevant fix, I suggested updating our process to check this in the future.”

Example two

KSC – Demonstrated interpersonal and communication skills with the ability to work collaboratively with a range of cross-functional internal and external stakeholders.

Response “In my 15 years as an IT Manager, strong communication, negotiation, and interpersonal skills have been essential. I have dealt with a wide range of people, including IT staff, vendors, and leaders from departments across the business. 

For example, I led the upgrade of the CRM system that our Sales and Marketing team use to capture leads and update customer records. I led successful collaborative efforts between the vendor consultants and our internal IT team to ensure timely delivery. I also provided regular updates to the Head of Sales & Marketing and sought their input throughout the project. In addition, I got their assistance in identifying system champions and super users within the business to assist with the transition and training. As a result, the system was implemented as scheduled with only one rollback to a minor feature that the vendor resolved within a week. The Head of Sales & Marketing sent an email afterwards to thank my team and me for our efforts.”

Example three

KSC – Demonstrated experience in software development languages: .NET and Javascript.

Response “I have 13 years of experience working with the Microsoft stack doing custom .NET development. The work I have been primarily involved in includes expanding and extending customer-facing IT systems which have been all been developed in-house using both the .NET stack and Javascript.

Over the last six years, I have worked as a Senior .NET Developer with XYZ Company. The custom builds I have worked on have helped the company gain a market-leading edge over competitors and better service its customer base. As a result, the company has doubled in size and grown its members ten-fold from when I started.

Core technologies used as part of the various applications I have developed and improved include: .NET Framework, .NET Core, ASP.NET Web Forms, Windows Forms, ASP.NET Web API, JavaScript, jQuery, Web Services, WCF Services, Windows Services, NUnit, Sitecore, PowerShell, SignalR, Entity Framework, LINQ to SQL, SQL Server, T-SQL, and Stored procedures.”

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Top 7 MUST-DO Career Change Tips When Addressing Selection Criteria in your Job Application

Right now, you’re probably proud of that resume you have spent countless sleeping nights on and are ready to apply for your dream job. Then, you read this strange job search requirement, “submit your resume and a cover letter that address the selection criteria on the position description.” Wait! What?

Are you asking yourself, “what in the world are Key Selection Criteria?” Have you been storming the internet in order to find 5-minute hacks on how to write one before the deadline? Thinking of just passing this once in a lifetime opportunity because you are clueless on how to address the Key Selection Criteria effectively?

Stop right there!

Addressing selection criteria can seem frightening, but it can be easy to highlight your skills and experience with the right approach. In this blog post, career change experts from The Perfect Resume will help you understand what Key Selection Criteria are, provide tips on how to address key selection criteria effectively, and even give FREE examples from which you can gain insight. Read on for more information and craft the perfect responses for your dream job!

Professional Resume Writers Say About Selection Criteria and Why YOU need Interview-Ready Responses!

A key selection criterion is a critical factor that an employer will use to shortlist applicants for a job. Unlike a cover letter, a selection criteria response is a direct, concise, and focused explanation to a situational question, for example, ‘Demonstrate a time when you had to meet a tight deadlines’ or ‘Explain a situation when you had to be flexible,’

The selection criteria response is an important part of your application that will go towards demonstrating how well suited you are for the job. It should highlight examples from past experiences where you have met certain demands, which can include relevant skills, knowledge, and competencies. By answering this question, you are ensuring that nothing is left to chance in your job application.

Sometimes, it can feel like you’re just filling out a form and not telling your story. The problem for employers is that there are many stories in your resume, but they only want one of them told per the selection criteria statement when they read your response. They also don’t want to read a generic resume builder type application. So, if you miss the mark, it doesn’t matter if you have 10 years’ experience as an accountant or 20 years’ experience working in an entry-level position – you’ll look exactly the same on paper for not effectively exemplifying how YOU could solve your next potential employer’s problems

The Perfect Resume Can Show You the Right way to Respond to a Selection Criteria

When addressing the selection criteria, there are 3 core aspects to keep in mind in order to make sure your response comes across as clear and concise.

• Firstly, put yourself into the shoes of the recruiter or employer - What are they looking for in the candidate? What are they trying to find out?
• Secondly, try to thoroughly understand what is required of you. You MUST include all necessary information and do not omit any key detail.
• Thirdly, ensure that your response is tailored specifically to the role, especially that you have undertaken research into the role’s requirements.

Responding to selection criteria is extremely time-consuming, even for resume writing experts such as those on The Perfect Resume team. They are designed like this to reduce the number of candidates the employer needs to review, before they commence to interview. They also make sure the candidate has the correct capabilities in the skills section that the employer needs.

It is important that you follow these steps to ensure that your response comes across as concise, relevant, and ultimately successful in helping you secure your new job title.

Our band of career experts have put together a list of 7 things that are essential for addressing selection criteria successfully:

1. Do not miss out on any essential details.

Selection criteria can vary from employer to employer, so it’s important to read through the job ad thoroughly and understand what is required before you start writing your application. Follow the instructions: make sure you read and understand the selection criteria before starting to write your response.

2. Be Specific when letting the employer know your experience.

When you begin to write your selection criteria, start by answering each selection criteria question separately rather than lumping them together – it’s easier for employers to read. The way you structure your answers in paragraphs is vital in demonstrating the skills factors. Be specific in your examples. Make sure you use an appropriate level of detail when referring to your experiences, both in volume and depth of detail. If you want the employer to get a picture of what happened, give them all the facts they need to understand it clearly. Do not be afraid of referring to previous roles. Employers want someone who can hit the ground running. Therefore, make sure that if you have experience in a similar role and the required qualifications and skills for the position, you want your next employer to know.

3. Be clear and concise; use short, easy-to-read sentences that get straight to the point.

There is no need for flowery language or using big words. Instead, structure your answer like a story. All the skills factors are important, but employers don’t want to hear them in isolation; they want to know how you use them in practical situations – what you actually did when faced with certain problem-solving scenarios. Lastly, a good story needs a powerful ending, so focus on your achievements in the last statement of each criteria response.

4. Address all of the points raised in the selection criteria: don’t miss any out!

Criteria requests can be from 1-2 targeted questions to 8+ specific statements, demanding each to have its own evidence to back up your claim that you can do the responsibilities in the job description. The best way to address a selection criteria response is to summarise the points in question then provide evidence that backs up each point. If you’re struggling, ask yourself: what aspect of this statement presents an opportunity for me to show I have the necessary skills? Think about ways you’ve overcome challenges or solved problems in the past – no matter how small – and use these stories as evidence.

5. This is an applicant tracking systems formula for addressing criteria responses:

Example Statement + Example Situation + How you overcame the challenge/problem = Criteria Response Evidence

For example: Demonstrate that you have strong communication skills.

(Situation) While working at my previous place of employment, I helped to plan our company’s first-ever staff social event. (How you overcame the challenge/problem) I lead a team of three people who didn’t know each other, so there was a lot of communication involved in organising a day to suit everyone’s needs. (The actions - what you actually did to overcome the challenge/problem) During the event, the schedule of activities went missing. I had a group of staff members in my office waiting for activities to start and I had only a few minutes before the event was due to begin. Without panicking, I improvised a revised schedule on a whiteboard in our staffroom. Using my strong communication skills, I quickly grouped the three staff members who didn’t know each other together and led a quick brainstorming session. Each member was offered the opportunity to explain their background and offer an idea to wow the social member attendees for the day. Excitedly, they all gave their insights and instantly bonded for the rest of the shift. (Result) In the end, our social day was a huge success, and everyone went home feeling relaxed and ready for another week of work.

6. The job market is hot! So, use a professional resume template and excellent resume examples to back up your claims

A professional resume template will help to strengthen your argument and show that you have what it takes to do the particular job. Numbers and statistics can help add credibility to a document by providing concrete evidence to support a claim. When used effectively, they can help back up an argument with factual information. In addition, they can help to persuade your readers – and make them say, “this is the one!” The best way to use numbers in a selection criteria response is to back up general claims with specific examples. For example, rather than writing, “ I am reliable ,” you could write, “ In the past year, I have worked consistently 5 days per week and have had ZERO unaccounted days off or arrived late on any occasions .” Who would you employ if you could choose between the “I am reliable” guy or someone who has had ZERO unaccounted days off?

Here is another FREE selection criteria response example:

I had been working as a customer service representative for a telecommunications company for 2 years. During the day, I would answer 30-50 customer enquiries per day, depending on the complexity of the customer’s needs. On one particular day, it was rather busy, and I received a call from a customer who was extremely angry. The customer had been trying to call the company for two days and was unable to get through, so she decided she was going to her business elsewhere. Even though I was busy, I knew this customer had called for a reason, other than to tell us that she had chosen another provider, so I decided to take some time to listen to her needs. She told me that her primary line (which she would normally use to call us on) had disconnected after a power outage and she couldn’t turn it back on. She felt isolated and upset not being able to communicate with her family throughout the evening. I assured her that we would investigate this issue immediately and asked if there were any other questions or concerns, she had. After a quick investigation, I discovered that the primary line had not disconnected but there was an outstanding payment on her account which had placed a suspension on the account (which meant the power outage was really not the cause of the problem). I checked the accounts and since this customer had received five years of excellent service from our company, I let her know that I would waive the outstanding charges. She was ever so grateful and let me know that she has now decided to remain with the company.

7. Triple-check your cover letter to catch spelling and grammar mistakes.

Nothing looks worse than a sloppy job application! Proofreading is so important for job seekers because it is the first impression that you make on a potential employer. If there are spelling and grammar mistakes in your application, it signals to the employer that you are not detail-oriented and that you may not be taking the job application seriously. It also shows that you may not be capable of doing the specific job if you cannot even take the time to proofread your application. By proofreading your job application, you can ensure that your application looks polished and professional.

How do I know if I'm answering the selection criteria questions correctly?

There is no one-size-fits-all answer to this question, as the best way to answer selection criteria questions correctly depends on the specific question being asked and the job you are applying for. However, there are a few general tips that can help you to answer selection criteria questions effectively :

• Read the question carefully and make sure you understand what is being asked of you
• Outline how your skills, experience and qualifications match up with what is being asked for in the question
• Use specific examples to back up your claims and show that you have what it takes to do the job
• Check for spelling and grammar mistakes before submitting your application

How can I make sure my answers stand out from other job applicants?

There are a few ways to make sure your answers stand out from other candidates. Firstly, use specific examples to back up your claims and show that you have what it takes to do the job. Secondly, tailor your responses to match the particular selection criteria questions being asked and lastly, stay positive and upbeat, even if you have faced some complex challenges in the past.

What is the best way to showcase my skills and experience?

Show the employer what you can do, rather than telling them, and that means writing 2 - 3-page cover letters and selection criteria that detail your essential skills, accomplishments, and qualifications. This will complement your best resume template and cover letter, which will also be a detailed list of your work experiences and how they relate to the job for which you are applying.

Can I use resume samples from previous jobs in my answers?

Yes, you can use examples from previous jobs in your answers, as long as they are relevant to the question being asked. However, be sure to focus on the skills and experience you have that are most relevant to the job you are applying for. As well, make sure that your examples are well-written and error-free.

How to stand out from the crowd with your response to selection criteria?

Applying for jobs can be really tough, especially when you don’t know how to answer the selection criteria questions. We know how frustrating it can be when you spend hours on your resume summary and general cover letter only to have them rejected because you didn’t answer the selection criteria questions correctly. But don’t worry, we’re here to help! If you would like to learn how to answer selection criteria questions effectively, we will help proofread your work so that your application stands out from the crowd. Alternatively, if you don’t have the time to invest in your application, we can formulate responses on your behalf. Your professional writer will make sure that you’ll impress potential employers with your responses!

Why do most candidates get selection criteria wrong, and how to fix it?

Responding to selection criteria is a highly creative exercise. Some people really struggle to write about themselves in such an optimistic light, so Jade, one of our successful clients, was really excited that her dream job was being advertised. She knew she needed our help. She had read the selection criteria questions, and after spending a lot of time trying to come up with a response, she disappointedly thought she didn’t have the skills or experience they were looking for. So, when Jade reached out to The Perfect Resume writers, asking us to have a look and see whether she was qualified for the position, she was delighted to hear us say YES !

We helped Jade position her skills and experiences in an achievement-oriented way, highlighted her transferable skills and placed her soft skills, such as motivation and can-do attitude, throughout the application. After the masterpiece was created and she applied for the job, she was much more hopeful. We even provided resume resources to ensure she was armed with the knowledge of how she could tailor her resume for future applications. One week later, she received a call from the employer to come down for a job interview. “OMG!!!!! I have an interview!!! It’s really happening! Thank you sooooooooo much!”

We may have received a silent email from Jade, but I’m sure she heard all the office cheer back very loudly when we opened it! After the interview, we received another saying many employers commended her for writing such a compelling resume! We love hearing all our clients are securing interviews for the jobs of their dreams.

How to show that you're the perfect candidate for the job even if you don't meet all the requirements?

Transferable skills on resumes showcase skills that can be used in a number of different settings. No two resumes are the same; therefore, you will have skills that you have acquired through your work experiences, education, or other activities that other people don’t have. For example, a great resume will show examples of transferable skills such as communication, problem-solving, organisation, leadership, and teamwork.

When you are applying for a job, it is essential to highlight the transferable skills you have relevant to the position. You can do this by including examples of times when you have used these skills in past jobs or activities. For example, if you are applying for a job as a project manager and you have experience leading teams on previous projects, you can highlight this experience in your good resume, cover letter and selection criteria responses.

How to fast-track the time between looking for jobs and securing an interview?

You want to apply for jobs, but you don’t know how to answer the selection criteria questions, AND that is OK because applying for jobs can be really tough, especially when you don’t understand what is expected of you. We know how frustrating it can be when you spend hours on your resume and cover letter only to have them rejected because you didn’t answer the selection criteria questions correctly. But don’t worry, we’re here to help! If you would like us to answer the difficult questions or if you just need a professional writer who will make sure that your application stands out from the crowd, then we are here for you!

Would you like some career advice to...

• Answer all the selection criteria questions in a way that will impress employers?
• Stand out from the crowd and show why you're perfect for the job?
• Get your dream job with our help?

Many things can go wrong when you’re trying to get a job. Even the most qualified candidate has to worry about answering selection criteria questions correctly, highlighting transferable skills and soft skills in their premium resume templates, cover letter or application, and overcoming any objections an employer might have for not meeting all requirements. Fortunately, career experts are available to help with free resume writing resources to complement your selection criteria and cover letters! We’ll make sure your application stands out from the crowd so employers will be impressed with your qualifications.

Alternatively, if you are not sure which job you should apply for, you may benefit from a career counselling session with one of our coaches. They can look at your career history, have a chat about what motivates you and help give you direction on which jobs would best suit your needs.

Click here to contact a professional resume writer for a free 15-minute consultation , or send your resume to  [email protected]  for a  free resume review .

Contact a professional resume writer now at [email protected] or visit www.theperfectresume.com.au to learn more about our  resume writing services  and professional resume templates.

Recommended Reading Resources and Career Blog Post:

• Why calling the recruiter before you apply for a job helps you land an interview?
• Here’s everything candidates need to know about an ATS
• Job Search Tips: How long do you wait for an interview call?
• Address selection criteria examples
• Create a winning resume format 2022
• Resume writing services
• Free resume review
• Have a look at our resume writing packages available for employees by clicking here.

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minute read

Key Selection Criteria: what it is and the best way to respond

Applying for a job that requires a response to Key Selection Criteria? Follow this guide on what it is, how to respond and the top mistakes to avoid.

Key Selection Criteria are used as a recruitment tool throughout the public, not-for-profit (NFP) and academic sectors but are becoming increasingly common in the private sector too.

If this is the first time you have encountered it you may be tempted to bypass the request, especially if you feel that you are a really strong candidate and have a comprehensive resume and cover letter ready to send.

But before you opt for the easy route and hit submit, you need to know that if you do this you are very unlikely to be considered for the position because your application will be seen as incomplete – even if you are the perfect fit for the role.

Undeniably this is going to take some work on your part but if you follow this guide it will be easier than you think, plus it will give you invaluable preparation for your interview

What is Key Selection Criteria?

Key selection criteria are the skills, attributes, knowledge and qualifications that the employer has defined as being essential for satisfying the requirements of the job you are applying for.

You will need to clearly show how your personal values, knowledge, skills and experience meet this criteria through examples from other jobs, experience gained outside or work, or from your formal studies.

The words used in selection criteria statements will give you a clue as to how to structure your response. When you see ‘demonstrated’, ‘proven’ or similar, it is an explicit instruction to use an example to demonstrate your suitably.

How are selection criteria assessed?

Selection criteria are each assessed separately and will have points assigned to it. You will score higher points by successfully demonstrating the skills/experience that they are looking for in that criterion. Your overall response – covering all questions within the selection criteria – then gets an overall mark. Those that score well across the board move on to the next stage of the recruitment process which is typically a first interview.

How long should a response to Key Skills Criteria be?

The simple answer is as long as they ask for.

Somewhere in the application instructions there will be a ‘How to Apply’ guide or similarly worded document. You might find it at the foot of the job advert, in the job description or on the company’s careers page. Once you find it, read it carefully and comply with their exact instructions. They most probably will also have set a word count or page limit for your responses too so make sure you strictly adhere to that as well.

If there are no limits set, approximately 250 words is generally an appropriate length for each criterion. However, this will depend upon factors such as the complexity and seniority of the role in question.

Regarding the layout, where possible dot points should be used rather than long paragraphs of text. This will make it easier for the selection team to read your application and will also positively demonstrate your written communication skills.

There should be no errors anywhere in the document, it should use a clean and clear format and the sentences should be grammatically correct and concise.

What if I don’t meet all of the Key Skills Criteria?

This is dependent on how specialised the role is.

For example, if you have only 3 years’ experience and they have set a minimum of 5 but there are very few people with your particular skills and experience, then it may well be still worth applying.

However, if you can be sure that there will be many candidates with the same skills applying for this role then I suggest you adopt the 80% rule.  If you cannot satisfy at least 80% of the requirements then it probably is not worth the considerable time and effort of applying.

To help you decide whether you reach that 80% threshold, take a look at the Job Description and ask yourself these questions:

• Do I meet all or most of the Knowledge, Experience, Skills and Qualifications of the job?
• Could I do the job with some training - formal or on-the-job?
• Do I have skills gained in other fields of work that may be transferable?

If the answer is yes, then you are ready to start your response and that starts with a with little bit of research.

How to prepare a response to Key Skills Criteria

From our experience, people who do some basic research about the job before answering the Key Selection Criteria and submitting their applications achieve the best results.

So before compiling your response, research the company and learn about projects, key personnel and events. This will help you to focus your application better.

Now you are ready to prepare your response.

Read and re-read the advertisement, KSC and Position Description.

It is really important that you clearly understand what is meant by each selection criterion before putting pen to paper.

If you don't fully understand the job requirements you may have difficulty demonstrating that you are the best person for the job.

If you are unsure about any aspects of the job, call the Recruitment Officer (the name and telephone number will be in the job details) during normal business hours.

Print or Save

Print or save the Job Details, Position Description, and KSC so you can easily refer to it as you go through this process.

Highlight key words in the first KSC and think about what they are really asking for.

Now brainstorm a list examples of how you meet the KSC.

Describe relevant skills, experience, incidents, training, personal qualities, expertise and things you couldn’t have done without all these.

Ideally these should be from the last 3-4 years.

Use the STAR method to review your list and summarise, in 50-120 words, how you demonstrated this KSC.

Star stands for Situation , Task, Action and Result .

The situation will highlight a duty, problem or challenge.

The task will be what was needed to be achieved or resolved.

The action will be what you actually did and how you did it.

The outcome will be the positive result you were responsible for. 

Repeat Steps 3 to 5 for the remaining KSC.

Examples of KSC responses

Here are a few examples to help you see how they work out in a real paragraph plus the sort of length you should be aiming for.

Problem Solving

Seeks all relevant facts. Liaises with stakeholders. Analyses issues from different perspectives and draws sound inferences from available data. Identifies and proposes workable solutions.

"Problem solving has been a critical part of my roles over the past five years. While working as the Project Manager at XYZ Company, I dealt with a variety of urgent and non urgent issues. While many could be resolved easily, 2-3 per week were more complex and required a detailed process to resolve. I had to investigate what had happened from the staff and customer’s points of view, clarify the facts and work out what had gone wrong and why. I then had to propose suitable solutions and negotiate a mutually satisfactory outcome. I was often commended by my manager for my sensitive handling and speedy resolution of these problems. Less than 1% of complaints had to be escalated."

Computer Skills

Uses a wide range of software features for word processing,

"As an Administration Assistant to the Manager at XYZ Company, about half my time was spent preparing letters and reports using Word. I used detailed information in Excel spreadsheets to prepare graphs and tables to demonstrate the results of our budget analysis and to analyse Departmental performance. I often prepared major PowerPoint presentations for my Manager and maintained a database of her contacts. I also managed many daily emails and searched for information on the Internet to answer questions."

Communication Skills

Sound communication including interpersonal and negotiating skills, along with well-developed written and oral skills.

"In my 5 years as a Foreman for XYZ Company, strong communication, negotiation and interpersonal skills have been essential. I have dealt with a wide range of people, including workers, colleagues, the public and Contractors. I was involved in a community project where I had to build new pedestrian road crossings. As part of this project, I successfully negotiated with the three local schools in the area who agreed to use additional staff to ensure kids could cross the roads safely. This agreement required me to update my written JSA clearly outlining the safety measures to be used."

Operator Skills

Demonstrated ability to safely operate and maintain road construction plant.

"In my 7 years as a Plant Operator I have operated backhoes, loaders and bobcats. I have recognised certificates of competencies for each of these plants. I have never had an accident whilst operating plant. Whilst I was working at XYZ Company I was used as an official tester to assess applicants’ knowledge of plant maintenance and their competency to operate loaders and bobcats.”

10 mistakes to avoid with Key Selection Criteria responses

There are many areas that can trip you up but here are the 10 most common to avoid.

01 Choose recent 

If possible, select examples that have taken place in the last twelve months to provide fresh experience. 

02 Choose relevant

For example, if it is HR then it needs to be an HR related example. If you don’t have one, then pick ones that prove transferable skills.

03 Match seniority

The more senior you are, the more responsibility and accountability you have. Take care to choose an example at the appropriate level.

04 Don't make things up

Do not twist the question to suit an example – really think about the question and find an example that answers it naturally.

05 Always support

Remember to support your claim. Your examples must be detailed and be very clear about the process of the task and the action.

06 Stay on track

Responses to criteria can easily go off track ad include irrelevant information. Start your first sentence using the language of the criterion. If it’s about solving problems, then start by saying something like ‘I have demonstrated my problem solving skills in my roles as xxx, yyy and zzz.’

07 Recognise levels

If there are several jobs at different levels on offer that you wish to apply for, make sure you understand the differences between them. Read the job descriptions carefully for the word changes as you may need to make some adjustments to cater for these subtle differences.

08 No abstract nouns

Responses to criteria need to be written in strong, direct language that puts you centre stage as the main actor. For example, ‘During the meeting I negotiated an agreement with all stakeholders to appoint a new project leader.’

09 Use past tense

Always use past tense because it works better to convey that you have demonstrated a skill.

10 Positive outcomes

This is the most important element of key selection criteria. For example, you could have saved money, improved efficiency, or provided fantastic customer service. Many people are afraid of blowing their own trumpet and can dilute this section by being too humble. Do not be – this is your chance to really shine and put yourself above your competition.

Don't let this hard work put you off. A great application sets you up for a great interview. Plus, keep a record of your responses because they can provide the foundation for other applications should you need them.

So many people never apply when they see the words Key Selection Criteria so if you put the effort in, you stand a higher chance of making it through to the interview stage.

Have any questions? Leave a comment below and I will be happy to help.

Mark Daniel

About the Author

A global resume writer and career coach, Mark is known for his honest, direct, and hard-hitting advice, helping people manage job applications and succeed at interviews. Now based on the Sunshine Coast in Australia, he is the co-founder of Real Life Career Advice and a prolific publisher, contributing to several industry magazines and his daily career advice blog to his 45,000 LinkedIn followers.

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Selection Criteria Example: Prioritising Skills

Almost every position advertised these days will have a selection criteria that wants you to demonstrate skills in prioritising your work. Even if the selection criteria is all about organisation, prioritising is an important sub-set of this skill. This article will help you to address these criteria more effectively.

• What "kind" of criteria is this?
• Things to write about.
• Still stuck? Try answering these questions.
• Prioritising skills selection criteria example.
• More selection criteria examples.

What "Kind" of Criteria is This?

The first step in addressing one of these selection criteria is determining what kind of selection criteria it is. There are five kinds of selection criteria, and in this case, we are dealing with a skills and abilities selection criteria.

Skills and abilities selection criteria can include skills which are quantitative (or measurable) such as engineering skills, computer skills, mathematical abilities etc. It can also include more conceptual skills (which are harder to measure) such as interpersonal and negotiation skills, strategic planning abilities etc.

If a criterion asks about your ability to do something, you should describing your skills and giving an example of your level of ability.

For example:

• How can you prove your skill/ability?
• How have you improved your skill/ability?
• How much experience do you have in this area?
• What skills do you have that are transferable to the position and would support your ability?
• Provide a few examples of your skills/abilities in action.

Prioritising Skills; Things to Write About

Show that you:

• Can convert objectives into achievable tasks
• Follow work schedules
• Set work goals
• Can prioritise tasks
• Determine the relative importance of tasks
• Have resources and tools available to complete work tasks (e.g. uses a to do list, calendar etc)
• Develop systems to organise work and time
• Plan tasks appropriately and realistically
• Track the progress of tasks
• Work effectively under tight deadlines
• Monitor progress and re-prioritises as necessary
• Meet deadlines
• Meet job responsibilities

Still Stuck? Try Answering These Questions:

• What sort of deadlines are you required to meet as both an individual and a member of a team?
• How do you go about managing your workload and priorities to achieve these required deadlines?
• What tools do you use to plan, prioritise and organise your workload?
• When there is an unexpected, extra important or special task to complete, how do you prioritise this with the rest of your work?
• How do you decide which tasks are the most important?
• Write about a time when you have had to adjust your work schedule due to a change in priorities. Why did you have to do this, and and how did you go about it?

Selection Criteria Example

My current position as Project Reporter is extremely autonomous. I am responsible for identifying projects within the organisation that have specific reporting needs, and completing project reports on an independent basis. I am faced with tight time frames to complete these exercises, write the reports and submit to relevant delegates, and I work without supervision. This position requires high level prioritising skills, and I regularly use my strong negotiation skills to negotiate with different work areas regarding competing priorities. I currently spend half of my working hours in an office, and the other half consulting at various sites around Queensland. This requires forward planning abilities, excellent time management skills, and a solid work ethic. Because I often work on up to four projects at one time, I use a variety of tools to prioritise and organise my work, and schedule my time. I use a smartphone as a mobile diary and task list, and I have authored an Access database and Excel spreadsheet to assist with tracking projects, which I also carry with me at all times on my smartphone. The Access database contains details of each individual reporting project and the Excel spreadsheet is used as a timesheet so that I can track my daily hours against each project. Although these are simple tools, the accuracy of the information contained is crucial for tracking productivity information and reporting against personal and team key performance indicators. It also helps me to prioritise tasks against approaching deadlines and can highlight bottlenecks in timelines. I have found that by identifying bottlenecks I am able to prioritise the most important tasks to ensure that my timelines and plans are not compromised. I have found that embracing IT tools and automating a lot of general organisation has reduced the time needed for general administration, allowing me to concentrate on the work at hand. I have the ability to prioritise tasks and continually re-assess work flows and priorities in a busy and demanding environment. The key factors I use when assessing priorities are deadlines and operational implications. I have also demonstrated my strong prioritising skills in my previous role as Project Manager where I organised my work between:

• Managing four contracts with a value of approximately $12 million dollars
• Supervising and coordinating the work of a team of five Project Assistants
• Participating on tender evaluation boards as an independent member
• Acting as subject matter expert on selection advisory committees for recruitment actions within my own team and other projects
• Taking on the role of Occupational Health and Safety representative for my building
• Acting as Project Manager when the permanent manager is on leave or working internationally

All of these tasks required different time inputs with varying and often conflicting deadlines. In addition, I reported to different people for most of these tasks and have found over the past four years in this role that I have gained exceptional skills in balancing different managers and stakeholders who invariably all want my attention at the same time. I think my excellent organisational skills and negotiation skills have made it possible to juggle these priorities and keep all parties satisfied that their task has my full attention.

More Selection Criteria Examples

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How to Address Selection Criteria – 7 Steps to Success!

When you’re looking to land your dream job, you’ll most likely encounter a request to address selection criteria during the application process. It can be time-consuming, but on the upside, it’s also an ideal way to provide evidence of your suitability for the job. So, what exactly are selection criteria, and how do you ensure you have addressed them correctly?

What are selection criteria?

Selection criteria are the qualifications, abilities, knowledge, experience and personal characteristics that a hiring manager or panel will use to assess applicants for a certain job or position within a company or organisation.

Employers use selection criteria to determine which applicants are most suited for a position based on their competencies and qualities. Selection criteria ensure applicants have the knowledge and abilities to execute the job successfully.

Selection criteria can vary depending on the company or organisation and the nature of the role. They might contain the following criteria:

The level of education of the candidate, including formal qualifications, professional development or short courses that are required for the role.

Work experience

The duration of relevant work experience or industry-specific field experience.

Technical skills

Specialised knowledge and abilities relevant to the profession include software program competencies, technical proficiency, or specialised training.

Interpersonal skills

The capacity to communicate effectively, manage relationships, work in a team and interact successfully with stakeholders.

Analytical and problem-solving ability

The capacity to recognise and solve issues, analyse data, make judgements, and think critically.

Flexibility and adaptability

The ability to handle competing responsibilities and tasks and perform in dynamic environments.

Leadership and management skills

Capability for managing teams, projects, tasks and organisational objectives.

Communication skills

Strong verbal and written communication abilities and the capacity to communicate information effectively, persuasively and clearly.

Time management and organisational skills

The capacity to set priorities, adhere to deadlines and manage resources successfully.

Personal qualities

Characteristics include motivation, initiative, focus on details, dependability and a solid work ethic.

How to address selection criteria

The following steps will help ensure you successfully address the selection criteria to give yourself the best chance of progressing in the application process.

Understand the selection criteria

To ensure you accurately address the selection criteria in your application, carefully review the criteria listed in a job application. You can indicate your suitability for the position and raise your chances of being chosen for further consideration by responding to these requirements.

Gather evidence

Look for examples that demonstrate you can meet each of the selection criteria. Condition. Gather evidence of credentials, abilities, and experiences. You can include evidence of prior employment, academic achievement, volunteer work, professional development, short courses, and other significant activities.

Structure your response

First, create a new document stating your full name, the job title, and a headline , such as Summary Addressing Key Selection Criteria .

Next, divide your response to each of the selection criteria into three sections, including:

Introduction : Briefly restate the selection criterion and provide a succinct overview of how you meet it.

Example/evidence : Provide a specific example highlighting your skills and experience related to the criterion. Describe the task or situation, outline your actions, and highlight the favourable outcome or result experienced (see point 4 on using the STAR method).

Conclusion : Summarise the example and accentuate how it demonstrates your suitability for the role.

Use the STAR method

When providing examples of your skills in action (highlighting necessary qualifications or experience), follow the STAR method to ensure your response is structured and compelling.

Situation : Describe the situation (or context) in which you demonstrated a particular skill in the workplace, study, or life.

Task : Outline the specific challenge or task you faced in that situation.

Action : Identify the steps you took to address that challenge or task

Result : Explain the positive impact or outcome of your actions

Be specific

provide details: Ensure your responses are detailed, precise, and provide relevant information. Use quantifiable results whenever possible to showcase your achievements and impact.

Tailor your responses

Customise your responses to align with the requirements of the specific role or organisation. Highlight relevant experiences and skills that directly relate to the position.

Proofread and edit

Review your responses to ensure they are clear, concise, and error-free. Check for grammar, spelling, and punctuation mistakes. Consider asking a trusted friend or colleague to review your responses as well.

Other (random) tips to succeed!

Employ active verbs.

Active verbs result in assertive and succinct communication – perfect for addressing selection criteria. For example, write ‘I managed or negotiated’ instead of the weaker ‘I was involved in or responsible for.’ As you can see, the active verb helps you describe your role more clearly.

Use correct English

You will be judged on your ability to communicate in writing. So, make sure your responses to the selection criteria use correct English. You should run your writing through a proofreading software program, proofread yourself and ask a family member or friend to double-check that your work is error-free.

Ask yourself, so what?

You must be brutal regarding what to include and what to leave out. No one wants to read superfluous selection criteria, and hiring managers are generally time-poor. So, ensure you are succinct while including enough evidence of suitability – it’s a balancing act.

Be honest and authentic

You want to sell yourself, but not at the expanse of exaggeration or misrepresentation. So, be genuine and provide accurate and compelling examples that demonstrate you’re a good fit for the role.

Incorporate keywords

A handy trick to ensure you’re on track in your responses is to look for keywords and phrases used in the selection criteria and the job description. You should strategically incorporate these keywords throughout your answers to show strong alignment with the requirements.

Seek feedback

Ask a trusted friend or mentor to review your responses to the selection criteria if possible. Their feedback will be valuable in finding areas for improvement and enhancing your answers.

Highlight transferable skills

You may not be able to meet all of the selection criteria. But you can highlight any transferable skills you possess that still demonstrate your ability to meet the criterion in the future.

Remember, knowing how to address selection criteria is vital to landing your dream job. When done correctly, it’s an excellent opportunity to showcase your skills and qualifications. It provides potential employers with evidence of your suitability for the job. So, make sure you take the time to prepare thorough and tailored responses that strongly demonstrate your suitability for the role.

If you’re looking for professional development opportunities to help you land your dream job, contact one of our friendly Course Consultants today on Live Chat or 1300 76 2221. We would love to help you find your new direction!

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• Feb 24, 2023

How to Address Selection Criteria on Conflict Resolution

Addressing key selection criteria on conflict resolution requires a comprehensive understanding of the principles of conflict resolution, as well as the ability to effectively manage conflicts and maintain positive working relationships..

To effectively address this selection criterion, you need to provide evidence-based examples of how you have successfully managed conflicts in the past, and the strategies you used to achieve positive outcomes.

At ClientCentric, we understand the importance of addressing key selection criteria on conflict resolution, and we specialize in providing professional and custom-written responses that effectively demonstrate your conflict resolution skills. Our experienced team of writers can help you identify and articulate your conflict resolution skills and experience in a way that is tailored to the specific requirements of the role.

When you work with ClientCentric, we take the time to understand your unique skills and experience. We carefully analyze the selection criteria and work with you to craft compelling responses that provide evidence-based examples of how you have successfully managed conflicts in the past. We use clear and concise language, well-structured responses, and provide evidence to demonstrate your competency and capability in conflict resolution.

For example, we can help you provide evidence-based examples of how you have used effective communication, active listening, and negotiation skills to manage conflicts and maintain positive working relationships. We can also help you demonstrate how you have used conflict resolution strategies to identify the root cause of conflicts, develop solutions, and implement measures to prevent similar conflicts from arising in the future.

By working with ClientCentric, you can have confidence that your selection criteria responses will effectively demonstrate your conflict resolution skills and experience in a way that sets you apart from other candidates.

Our goal is to help you secure the job you want by showcasing your conflict resolution capabilities in the best possible light.

Talk to the team today!

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Real-time location systems can help hospitals execute a coordinated response during a disaster. However, before implementing an RTLS in such a setting, management must consider the various technologies and the associated benefits, drawbacks, and ...

Fuzzy group decision-making for facility location selection

The selection of a facility location among alternative locations is a multicriteria decision-making problem including both quantitative and qualitative criteria. The conventional approaches to facility location problem tend to be less effective in ...

Indoor location systems in emergency scenarios: A Survey

Indoor location data are critical in emergency situations. Command centers need to monitor their operational forces. Rescuers need to find potential victims to carry proper care and the building's occupants need to find the way for fast evacuation. ...

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