customer support summary resume

Customer Service Resume Summary Examples

Customer Service Resume Summary Example #1

I have 15 years of customer service experience. I am conscientious, hardworking, great in a team or as an outgoing individual and always ready for a challenge.

Customer Service Resume Summary Example #2

A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, sales, and customer service in the Banking and Retail Industry.

Customer Service Resume Summary Example #3

Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency.

Customer Service Resume Summary Example #4

Providing outstanding customer service skills, problem solving and well organized. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction.

Customer Service Resume Summary Example #5

Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.

Customer Service Resume Summary Example #6

I have extensive customer service and technical support experience in a call center for 4 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Customer Service Resume Summary Example #7

A Customer Service Assistant with years of experience in a fast-paced corporate environment combining award-winning customer service with the ability to prioritize heavy workload on a daily basis.

Customer Service Resume Summary Example #8

Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues & clients/guests. Possessing the ability to multi-task and prioritize a complex workload under time constraints.

Customer Service Resume Summary Example #9

Excellent interpersonal and communication skills, both verbal and written. An ability to handle highly confidential material on a regular basis. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have.

Customer Service Resume Summary Example #10

To work for a progressive firm in a motivating and challenging environment that provides opportunities to grow and utilize my potential, and to achieve the organisationʼs goal while achieving my own. Strong stakeholder management, negotiation skills and problem solving attitude aids in achieving targets and fostering long-term customer relationships.

Customer Service Resume Summary Example #11

Hamza is someone who is able to consistently deliver a high level of performance in any job role; He has the ability to understand a customer's needs & wants and start directly to create satisfactory solutions.

Customer Service Resume Summary Example #12

A polite, enthusiastic and compassionate Customer Service Officer with over four years of experience in providing exemplary customer support in a busy environment.

Customer Service Resume Summary Example #13

A seasoned team player and high-capacity problem solver with a solid track record in customer service, providing solutions to customers and preparation of accurate documentation.

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Top 10 Customer Service Representative Resume Summary Examples

In today’s competitive job market, a standout resume is essential for anyone looking to secure a position as a Customer Service Representative.

Your resume is often the first impression you make on potential employers, and it needs to convey not only your skills and experience but also your potential to contribute to the success of their team.

A compelling resume increases your chances of getting noticed among a sea of applicants and helps you to make the shortlist for interviews. It showcases your unique strengths, demonstrates your professionalism, and highlights your ability to handle customer inquiries effectively.

This page is designed to help you create a compelling resume summary that highlights your unique qualifications and sets you apart from other candidates.

Whether you are an experienced professional or just starting your career, our tips and examples will provide you with valuable insights to craft a powerful resume summary.

Customer Service Representative Resume Summary Banner

Experienced CSR Resume Summary Examples

Entry level csr no experience resume summary examples, how to write a great summary for a customer service representative resume.

When writing a summary for a Customer Service Representative resume, it is important to highlight your relevant experience, skills, and accomplishments. Here are 6 steps to follow:

1. Start with a strong opening

Begin your summary with a concise and attention-grabbing statement that briefly describes your experience and customer service capabilities. This should pique the reader’s interest and make them want to continue reading.

2. Highlight your years of experience

Mention the number of years of experience you have in customer service. This helps establish your credibility and shows that you have a solid understanding of the industry.

3. Emphasize key skills

Identify the key skills that are essential for a Customer Service Representative role. This may include excellent communication, problem-solving, empathy, and the ability to handle difficult situations. Demonstrate how you have successfully applied these skills in your previous roles.

4. Showcase your achievements

Highlight any achievements or accomplishments that demonstrate your ability to exceed customer expectations or improve customer satisfaction. This could include achieving high customer satisfaction ratings, resolving complex issues, or implementing innovative solutions.

5. Personalize your summary

Tailor your summary to the specific job you are applying for. Research the company and the job requirements to identify what qualities they are looking for in a candidate. Incorporate these qualities into your summary to show that you are a good fit for the role.

6. Keep it concise

Remember to keep your summary concise and focused. Aim for 3-4 sentences that capture your key qualifications and make a strong impression.

What should I include in my resume summary for a Customer Service Representative position?

Highlight your years of experience, key skills such as communication and problem-solving, and any notable achievements in customer service.

How long should my resume summary be?

Keep it concise, ideally between 3-4 sentences that effectively capture your qualifications and strengths.

Should I tailor my resume summary for each job application?

Yes, personalize your summary based on the job description. Tailor it to the company’s needs. Show that you are a good fit for the specific role.

What are some key skills to mention in my summary?

Important skills include excellent communication, empathy, the ability to handle difficult situations, and problem-solving abilities.

Can I mention achievements in my resume summary?

Absolutely, highlight any achievements that demonstrate your ability to exceed customer expectations. These can include high satisfaction ratings or successfully resolving complex issues.
Top 10 Customer Service Resume Summary Examples
Top 23 Customer Service Representative Resume Objective Examples
Customer Service Supervisor Resume Summary Examples
Healthcare Customer Service Representative Resume Sample

How to Write a Customer Service Resume Summary (Examples Included)

Mike Simpson 0 Comments

By Mike Simpson

Do you know what the key to landing a new customer service job is? It’s making sure that your resume stands out from the pack.

Because, if your application doesn’t catch the hiring manager’s eye, you won’t move forward in the hiring process. It won’t matter if you have the customer service interview questions down pat, because you won’t have a chance to answer them.

Yes, that may sound a bit harsh, but there’s no need to panic. By creating a stellar customer service resume summary, you can highlight why you’re an exceptional candidate. You’ll be putting what makes you shine front and center, increasing the odds that the hiring manager will take notice.

So, whether you are applying to call centers , or trying to land a position with a retail giant like Walmart , Costco , or Home Depot , it’s vital to make your customer service resume summary outstanding. Don’t know where to begin? Don’t sweat it. We’ve got you covered.

What Is a Resume Summary?

Alright, before you talk about how you should write your resume summary , let’s talk about what one is. First, it’s different than a resume objective , which is a statement that you use to outline your career goals while highlighting certain capabilities. Those are best for people who are new to the workforce, transitioning into a new field, or lack applicable experience.

If you’ve worked in customer service roles before, your best bet is to go with a resume summary. This is a statement that sits at the top of your resume, showcasing the expertise you bring to the table. You are putting your most in-demand skills and experience on full display, ensuring the hiring manager doesn’t miss any of it.

But, wait, why do you need a customer service resume summary if all of that information is, well, in your resume? Doesn’t that make it redundant?

Technically, you’re right. You are rehashing some details that are already in your resume. The thing is, hiring managers are normally screening dozens (if not hundreds) of candidates. They aren’t reading your entire resume; they are skimming it, at best.

With a resume summary, you’re making sure that, at a glance, the hiring manager discovers the most critical details. You are making the process easier for them and increasing your odds of landing in the “to interview pile.” That’s why it’s wise to have one.

What Is Unique About a Customer Service Resume Summary?

Alright, now that you’re on board with including a customer service resume summary, let’s dig a little deeper. You have to figure out exactly what you need to highlight, ensuring you can craft an ideal overview of your capabilities.

One thing you need to realize is you only have a couple of sentences, max. Brevity is your ally. It forces you to focus, ensuring you get to the point quickly, and the hiring manager stays engaged.

Want to know how customer service summaries are different from other industries? Sure thing.

One stand out difference between a customer service resume summary and one for other fields is that “customer service” isn’t just a job type; it’s a specific skill. You need to make sure the bulk of your statement focuses on the core capabilities in that niche.

Additionally, you want to draw attention to the total amount of experience you bring to the table. Adding it all up is a must, allowing you to have an impressive number that the hiring manager can’t miss.

Common Mistakes When Writing a Customer Service Resume Summary

There are several resume summary mistakes that could derail your job search. Luckily, they are pretty easy to spot, so you can avoid them as long as you know what they are.

First, let’s start with a biggie. Failing to tailor your resume, including the summary, to the role is a big no-no. You want that snippet to be an attention-grabber, so it needs to speak to that hiring manager directly. If you want to make sure you nail it, try our Tailoring Method and see if that doesn’t make it a breeze.

Second, don’t get long-winded. We mentioned that brevity is important already, but it’s critical to reiterate. A giant block of text at the top of your resume is going to hurt your chances. No one wants to read that. Keep it to no more than three lines on the page (using a reasonable font size), and you should be in decent shape.

Finally, don’t forget to label your summary. A simple header lets the hiring manager know what they are about to read. Plus, it showcases that you included an overview of your professional experience. That way, if all they can do is skim your application, they know that it is a critical section that they actually need to read.

Top 3 Tips for Writing a Customer Service Resume Summary

Writing a stand out customer service resume summary doesn’t have to be a pain in the you-know-where. If you want to tackle it with ease, here are three tips that you can put to work right away.

1. It’s All About Value

Your summary should showcase your capabilities, sure. But it should also create an outstanding value proposition. You want to show the hiring manager what they gain by choosing you, ideally in areas that are incredibly relevant to the customer service job description .

2. Be Specific, B-E Specific

Ideally, your resume summary should be brimming with details. Include individual skills and specific achievements, not general overviews.

3. Embrace Action

Action verbs are powerful. They feel energetic, making your summary more engaging. Try to work in relevant, best-fit action verbs to make sure your statement really packs a punch.

3 Customer Service Resume Summary Examples

Okay, not you know what a customer service resume summary is, and have some helpful tips for crafting your own. What? Not ready yet? Think an example or two will really help you nail it? No problem!

If you don’t know where to begin with your customer service resume summary, here are three examples that may help.

Multi-tasking, people-oriented customer service professional with 9 years of experience behind the counter. Familiar with major POS systems and set previous store record for customers served, checking out 38 customers in a single hour.

2. Call Center

Over 7 years of experience in fast-paced call center environment. Exceptional communication, problem-solving, and conflict resolution/de-escalation skills. Highly familiar with the product niche.

3. Tech Support

Personable, professional, bilingual tech support rep with 5 years of experience who is adept at taking complex concepts and making them accessible to the masses. Customer-focused and calm under pressure. Trained in diagnostics and advanced troubleshooting techniques.

Putting It All Together

In the end, having a stand out customer service resume summary can make a world of difference. It lets you showcase critical capabilities early in your application, increasing the odds that they’ll catch the hiring manager’s eye and, ultimately, land you an interview.

Make sure to use the tips above regularly, customizing your summary at every opportunity. That way, you can speak to the nuances of the position, ensuring you can move your customer service career forward with ease.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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30 Customer Service Resume Examples for 2024

Customer Service Resume

Customer Service Resumes by Experience
Customer Service Resumes by Role
Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at building a resume . Our easy resume tips are available at your fingertips!

We’ve analyzed countless resumes and chosen the 30 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and fine-tune your resume for each job application, the more likely you are to get an interview.

Entry-Level Customer Service Resume

Choose two tastefully contrasting fonts: one for your section headers, and one for your body text.
Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
We suggest bold (but not garish) colors in the header and titles to draw attention.
Say goodbye to excess white space by adding some relevant projects you’ve worked on.
Just make sure they relate to the customer service job description and emphasize your most relevant skills.

Customer Service Associate Resume

Something very impressive on a customer service associate resume is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
Our user-friendly resume templates and Google Docs resume templates allow you to quickly add a section just for certificates and licenses.
For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our free resume templates or Google Docs interactive resumes that already have sections laid out for your objective.
Though including a resume objective is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
Metrics draw the eye of the resume reader and increase the length of time they’ll review your customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

The structure of your retail customer service resume can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
We suggest you experiment with an array of resume templates and go for the one that zooms in on your greatest selling points.
Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Challenge yourself to prove your impact with metrics.
For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you.
Striking a good balance between hard and soft skills is tricky, but doable—the skills section on your resume can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the job description .
Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history.
Since you probably have plenty of experience, you may want to consider including a resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career.

Customer Service Agent Resume

As long as you’re not distracting from the content of your resume, go ahead and get a little creative.
Do this by organizing your resume into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring?
Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it!
Emphasize growth in your career by ordering your work experience in a reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page.
Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can.

Customer Service Coordinator Resume

That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate.
A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the customer service job description’s work culture.

Customer Service Advisor Resume

Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a resume template if you’re not artistically inclined.
Take your resume personalization to the next step by adding a career summary section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally).
Don’t be afraid to highlight your hobbies and interests on your resume .
But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills.

Customer Service Representative Resume

So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

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Sales Associate
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4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

Customer service skills
Formatting your customer service resume
Quantifying your previous impact
Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The skills section of a resume might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a customer service job description requesting bilingual support like this:

Answer telephone calls and emails promptly in Spanish and English
Maintain and extend client base through positive customer interaction
Excellent verbal and written skills in both Spanish and English
Strong organizational and analytical skills
Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required.

Now, it’s time to tailor your skills section to the job description, which could look like this:

Bilingual (Spanish and English)
Organized
Strong verbal and written communication
Proven customer success
Empathetic
Methodical and thorough documentation
CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

Data analysis
Metrics-driven
Customer service reporting
Self-motivated
Social media
Creative problem-solver
Inquisitive

Tip 2: Format your resume for the ATS and recruiters

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable.

There are multiple ways to achieve this, but one of the easiest is to put things in reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read:

Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual:

College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities.

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company.
Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics, HelpCrunch or Kustomer have some helpful formulas.

Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
No matter the customer service role you’re seeking, there are many ways to write your resume so that it’s relevant and unique to every application:

Customer service resume

All of these are good ways to customize your job description points.
Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description?

Customer service rep resume

Outcomes like increased sales or error reductions are great metrics to include.
Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume

Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
Stress your ability to work well with people—include any courses, extracurricular projects , or volunteer efforts where you interacted with people consistently.

Retail customer service resume

Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right.

Bilingual customer support resume

Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our resume checker to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

An example of a finished customer service resume that works
How to write a customer service resume that’ll fill up your interview diary
How to make a customer service resume stand out [with top tips & tricks]

Looking fore more specific resume examples? Check out this list of customer service resume examples:

Barista Resume
Bartender Resume
Server Resume
Waiter Resume
Receptionist Resume
Cashier Resume
Event Planner Resume
Flight Attendant Resume
Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them.

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives.

The following two resume formats also get our approval…

Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume.

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

Work Experience
Contact Information

To really make an impression, you can also add these optional sections:

Awards & Certification
Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them?

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview!

The contact information section on your resume must include:

Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
Phone Number – Check each number carefully
Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
Location – City+Country
Optional - relevant social media
Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences.

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary.

Got the skills, but can’t back it up with experience? Use a resume objective.

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

Position name
Company Name
Responsibilities & Achievements

Customer Service Representative

YXZ Convenience Store

03/2017 - 04/2021

Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
Worked at the customer information desk for 10+ hour shifts
Welcomed 1000+ customers during store opening event
Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects.

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer.

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants.

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date.

There’s no magic tricks with this section, just enter your education history in this format:

Degree Type & Major
University/School Name
Years Studied
GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

No problem. Just mention your education to date

Should I include my high school education?

It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

For a bartender role, your experiences always come first

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out.

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative.

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

Computer Skills
Mathematical Skills
Product Knowledge
Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

Personable and friendly
Endurance (long hours)
Conflict resolution
Time management
Team player
The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

Employee of the Year 2019 – XYZ Convenience
Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

The position you’re applying for
Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

Why you chose this specific establishment
What you know about the establishment’s culture
How your skills will be beneficial to the establishment
If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

Conclude the main points of your letter
Thank the hiring manager for their time and the opportunity
End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
Use an attention-grabbing resume summary or objective
In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

25 Customer Service Resume Examples & Guide for 2024

Your customer service resume must clearly highlight your interpersonal skills. Showcase your ability to effectively communicate and resolve customer issues. Demonstrate your history of maintaining customer satisfaction. Provide examples of how you've contributed to positive customer experiences.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Crafting a resume in the customer service field can be daunting when trying to highlight the variety of soft skills and problem-solving abilities you've developed. Our guide is designed to help you effectively showcase these talents through proven strategies and powerful wording that will catch an employer's attention.

Defining the highlights of your customer service career through your resume summary, objective, and experience.
Real-world customer service resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
Most in-demand customer service resume skills and certifications across the industry.
Standardizing your resume layout, while maintaining your creativity and individuality.

If the customer service resume isn't the right one for you, take a look at other related guides we have:

Apple Retail Resume Example
Call Center Director Resume Example
Merchandising Manager Resume Example
Phone Sales Resume Example
Luxury Sales Resume Example
Sales And Marketing Executive Resume Example
Sales Team Leader Resume Example
National Sales Manager Resume Example
Visual Retail Resume Example
Internet Sales Manager Resume Example

The ultimate formula for your customer service resume format

Our best advice on how to style your customer service resume is this - first, take the time to study the job advert requirements.

The resume format you select should ultimately help you better align how your experience matches the specific role.

There are four crucial elements you need to thus take into consideration:

How you present your experience. If you happen to have plenty of relevant expertise, select the reverse-chronological resume format to organize your experience by dates, starting with the latest.
Don't go over the top with writing your resume. Instead, stick with a maximum of two-page format to feature what matters most about your profile.
Headers aren't just for "decoration". The header of your resume helps recruiters allocate your contact details, portfolio, and so much more.
The PDF format rules. It's the most common practice to submit your customer service resume as a PDF so that your resume doesn't lose its layout. However, make sure the read the job well - in some instances, they might require a doc file.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Essential sections that should make up your customer service resume include:

The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
The summary (or objective) - to spotlight the peaks of your professional career, so far
The experience section - with up to six bullets per role to detail specific outcomes
The skills list - to provide a healthy mix between your personal and professional talents
The education and certification - showing your most relevant degrees and certificates to the customer service role

What recruiters want to see on your resume:

Demonstrated ability to handle customer inquiries and complaints with patience and professionalism
Proven experience with CRM software and phone systems
Strong communication skills including active listening and clear articulation
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
History of achieving customer satisfaction and retention goals

What to include in the experience section of your customer service resume

The resume experience section is perhaps the most important element in your application as it needs to showcase how your current profile matches the job.

While it may take some time to perfect your customer service experience section, here are five tips to keep in mind when writing yours:

Assess the advert to make a list of key requirements and look back on how each of your past jobs answers those;
Don't just showcase you know a particular skill, instead, you need proof in the form of tangible results (e.g. numbers, percent, etc.);
It's perfectly fine to leave off experience items that don't bring anything extra to your skill set or application;
Recruiters want to understand what the particular value is of working with you, so instead of solely featuring technologies, think about including at least one bullet that's focused on your soft skills;
Take care with wording each bullet to demonstrate what you've achieved, using a particular skill, and an action verb.

The below customer service resume examples can help guide you to curate your professional experience, following industry-leading tips and advice.

Expertly managed a team of customer service representatives handling over 15,000 calls per month with a satisfaction rate of 94%.
Pioneered the implementation of a new CRM system that increased customer retention by 5% within the first fiscal year.
Developed and facilitated monthly training sessions that contributed to a 30% reduction in average call resolution time.
Orchestrated the overhaul of the complaint resolution process, reducing resolution time by an average of 2 days.
Championed the customer feedback program, incorporating customer suggestions into service improvements.
Exceeded annual sales targets through effective upselling techniques, adding an extra $200K in extended warranty sales.
Managed a portfolio of high-value accounts, ensuring 98% customer satisfaction and retention over 3 years.
Negotiated resolution on high-stakes customer issues, ultimately preserving relationships worth upwards of $1M in revenue.
Recognized as 'Employee of the Year' for superior performance and dedication to customer service excellence.
Implemented a proactive communication strategy that reduced incoming query volume by 15% through effective problem-solving.
Increased customer survey participation by 25%, gaining valuable insights that informed service delivery improvements.
Collaborated with product teams to identify and fix three major software issues, enhancing user experience.
Spearheaded a client retention initiative that saw the recapture of 20% of lapsed accounts through strategic outreach.
Acknowledged for designing an interactive FAQ section reducing general inquiries by 30%, allowing more focus on complex issues.
Created comprehensive performance reports to track team KPIs, resulting in a 25% improvement in average response time.
Collaborated with cross-functional teams to roll out a new customer service protocol that enhanced customer engagement.
Delivered exceptional service to over 10,000 customers, achieving an individual customer satisfaction score of 97%.
Led a project to streamline the helpdesk workflow, which cut down on response times and boosted customer satisfaction by 10%.
Promoted to a senior role after demonstrating exceptional problem-solving abilities and mastery of customer service software tools.
Played a key role in reducing the staff turnover rate by 20% through mentorship and implementing a rewards program.
Contributed to a company-wide initiative that improved the Net Promoter Score (NPS) from 70 to 85.
Redesigned the call script to improve customer satisfaction, which was later adopted company-wide.
Streamlined the process for handling escalated calls, allowing for a 20% faster resolution time.
Initiated a partnership program with local businesses that resulted in a 15% increase in referral sales.
Delivered high-quality customer service consistently, with a 95% positive feedback rating over a 6-month period.
Improved email handling efficiency by 40% through the development of new email management protocols.
Effectively managed billing disputes, reducing chargeback rates by 5% and preserving customer trust and loyalty.
Steered a successful loyalty program revamp, leading to a 10% increase in customer lifetime value.
Directly supported over 5,000 customers through the transition to a new billing system, maintaining a satisfaction rate above 90%.
Led a bilingual customer support initiative to cater to non-English speaking customers, boosting market share by 8% in targeted demographics.

Quantifying impact on your resume

Include the number of customer interactions you handle daily to demonstrate the volume of work you can manage.
List the percentage by which you increased customer satisfaction scores to show your ability to improve service quality.
Mention the specific number of support tickets you resolved within targeted resolution times to highlight your efficiency.
Describe how you contributed to reducing average customer wait times, linking it to percentages to emphasize operational improvements.
Detail any training programs you’ve led, noting the number of participants to showcase your leadership and scalability of your efforts.
Quantify the size of the customer base you serviced to provide context to your experience scale.
Report on any upselling or cross-selling success with precise revenue or conversion figures to underline your sales acumen.
State the number of team members you’ve supervised or coordinated with to convey your collaborative and management skills.

Action verbs for your customer service resume

What if my customer service experience doesn't match the requirements?

You've just graduated from college and may have no real world job experience . What should you include within your resume then?

Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:

Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.

Key hard skills and soft skills for your customer service resume

At the top of any recruiter customer service checklist, you'd discover a list of technical competencies, balanced with personal skills.

Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.

But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.

Both types of skills are specific and to best curate them on your resume, you'd need to:

Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.

Take a look at some of customer service industry leaders' favorite hard skills and soft skills, as listed on their resumes.

Top skills for your customer service resume:

Customer Relationship Management (CRM)

Product Knowledge

Multitasking

Troubleshooting

Ticketing Systems

Live Chat Software

Technical Writing

Order Processing

Billing Systems

Communication

Active Listening

Problem-Solving

Adaptability

Positive Attitude

Conflict Resolution

Time Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

Start by including your degree, followed by start and graduation dates, as well as the institution;
You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your customer service resume:

Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
Customer Service Representative (CSR) Certificate - HDI
Certified Client Service Specialist (CCSS) - The Professional Association for Customer Engagement (PACE)
Customer Service Certification (CSC) - International Customer Service Association (ICSA)

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

How to List Continuing Education on Your Resume
How to Put Cum Laude on Your Resume

Best practices to your customer service resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

Resume summaries are ideal for customer service professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the customer service role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your customer service resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the customer service candidates stand out.

Resume summaries for a customer service job

Seasoned customer service professional with over 10 years of experience, specialized in the telecommunications sector. A solid track record of elevating customer satisfaction rates by implementing strategic policies and fostering a dynamic team environment. Recognized for outstanding problem-solving skills and received the 'Customer Advocate of the Year' award twice.
Dynamic individual with 5 years of experience in fast-paced hospitality management, seeking to leverage extensive background in customer relations and a keen eye for detail to excel in a customer service capacity. Proven ability to manage and resolve customer inquiries and complaints, leading to a 30% increase in customer retention for the previous employer.
A passionate former healthcare administrator with 8 years of experience managing patient relations, ready to translate my compassionate communication and meticulous attention to detail into a customer service role. Expert in handling sensitive information and adept at using CRM software to enhance client relations and improve service outcomes.
Eager to bring a strong background in retail management, encompassing 6 years of improving sales through personalized customer interactions and staff training, into the customer service industry. Accustomed to fast-paced environments and complex problem-solving, with a consistent focus on delivering exceptional client experiences.
As a recent graduate with a degree in Communications, I am enthusiastic about beginning a career in customer service where I can apply my learned theories and enthusiasm for connecting with people. Keen to develop practical skills and contribute to a team that prioritizes customer satisfaction and professional growth.
Looking to embark on a customer service career, bringing along unmatched energy and a dedication to learn from the ground up. With a background in volunteer work and community assistance, I am equipped with the empathy, patience, and interpersonal skills necessary to thrive in a customer-focused environment and build long-term client relationships.

Extra customer service resume sections and elements

Creating a winning customer service resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling customer service resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
Emphasize experience relevant to the job, focusing on your impact on the team;
Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
Include technical skills in the skills section and interpersonal skills in the achievements section;
Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Customer Service resume?

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Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, do you print a resume double sided, how to write about your career for an effective resume, we analyzed 114,000 resume examples and job offers but couldn't find the skills gap, how to list multiple jobs at the same company on a resume, how to organize your resume in 2023 [+ resume examples], alice's resume for a masters scholarship.

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20+ Examples: Customer Service Resume Summary Writing Guide

In this article, you will learn the writing guide on how to create a well-crafted customer service resume summary and get 20+ proven examples that you can refer to.

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20+ Examples: Customer Service Resume Summary Writing Guide

A well-crafted summary or professional summary section is an essential component of an effective resume. When applying for customer service positions, it's important to make sure your resume summary can catch the employer's eye.

What is a customer service resume summary?

A customer service resume summary is a brief section at the top of your resume that highlights your most relevant skills, experiences, and qualifications for a customer service role. It serves as a concise introduction that captures the employer's attention and persuades them to read further.

Why summary is important?

The customer service resume summary is important for several reasons:

It quickly communicates your value proposition: In just a few lines or sentences, you can showcase your core strengths, expertise, and what you can bring to the role, making it easier for the employer to quickly assess your fit.
It highlights your relevant experience: The summary allows you to emphasize your most pertinent customer service experiences, such as handling customer inquiries, resolving complaints, or providing excellent service in a specific industry or setting.
It demonstrates your customer service skills: You can mention key customer service skills like communication, problem-solving, active listening, and empathy, which are crucial in this field.
It sets the tone for your resume: A well-crafted summary can create a positive first impression and set the stage for the rest of your resume, making it more compelling and engaging for the reader.
It helps you stand out: In a competitive job market, a compelling summary can help your resume stand out from other applicants by showcasing your unique qualifications and experiences.

When writing your customer service resume summary, it's important to tailor it to the specific job you're applying for and to use relevant keywords that align with the job description. This will not only make your summary more impactful but also increase the chances of your resume being picked up by applicant tracking systems.

generate customer service resume summary

How to write a customer service resume summary?

So, if you are creating a customer service resume, how to create a well-crafted customer service resume summary? Here are some tips for you.

Highlight relevant experience

Start by mentioning the number of years you have worked in customer service roles. This immediately establishes your level of experience.

Example: "Customer service professional with 5+ years of experience in resolving customer inquiries and providing exceptional support."

Include key skills

List 2-3 of your most relevant customer service skills that match the job requirements.

Example: "Skilled in active listening, empathetic communication, and problem-solving to achieve high customer satisfaction."

Quantify your achievements

If possible, include numerical data or metrics that showcase your success in previous customer service roles.

Example: "Consistently achieved customer satisfaction ratings of 95% or higher through prompt response times and personalized service."

Mention industry knowledge

If you have experience in a particular industry, highlight it in your summary.

Example: "Knowledgeable in retail customer service procedures, with a deep understanding of product lines and sales strategies."

Showcase transferable skills

If you are changing careers, highlight transferable skills from your previous roles that are applicable to customer service.

Example: "Excellent communicator and negotiator with a proven ability to build rapport and resolve conflicts effectively."

Tailor to the customer service position

Customize your summary to match the specific requirements and keywords mentioned in the job description.

Example: "Energetic and resourceful customer support specialist versed in handling high-volume call queues and providing technical troubleshooting for SaaS products."

Remember, your customer service resume summary should be concise, usually 2-4 lines or a short paragraph, and should immediately capture the employer's attention by highlighting your most relevant qualifications for the role.

Generate customer service resume summary with TalenCat

TalenCat CV Maker is an AI-powered resume editor that allows you to generate a professional summary when you are creating a customer service resume.

It provides a wide variety of built-in resume modules to maximize the customization of your resume, and in each module, you can use a generative AI function to generate the appropriate content from other info on your resume.

Like the picture above, to generate a professional customer service resume summary, you can just click the "AI Generator" button in the "Summary" section when you build your customer service resume using TalenCat CV Maker.

If you want to write an effective personal summary for your resume, TalenCat CV Maker is definitely the best option for you.

20 examples of customer service resume summary

Here are 20 examples of customer service resume summaries that highlight different skills and experiences, you can refer to these examples to create a new one.

Dedicated customer service professional with 6+ years of experience in resolving inquiries, handling complaints, and ensuring high levels of customer satisfaction in retail environments.
Personable and patient customer support specialist skilled in active listening, empathetic communication, and providing prompt resolutions to complex technical issues.
Multilingual customer service representative (fluent in English, Spanish, and French) with a proven track record of delivering exceptional service and building lasting customer relationships.
Enthusiastic and detail-oriented customer care associate with expertise in handling high-volume call queues, multitasking efficiently, and adhering to strict quality standards.
Customer-centric professional with a deep understanding of hospitality industry best practices, dedicated to delivering memorable guest experiences and exceeding service expectations.
Resourceful and adaptable customer service manager with over 8 years of experience in leading and motivating teams, implementing process improvements, and driving customer loyalty.
Knowledgeable technical support specialist with expertise in troubleshooting hardware, software, and network issues, committed to providing clear and concise solutions.
Empathetic and patient customer service representative adept at handling escalated complaints, de-escalating tense situations, and resolving conflicts to achieve customer satisfaction.
Driven and results-oriented customer service associate with a proven ability to upsell and cross-sell products, consistently exceeding sales targets and revenue goals.
Proactive and detail-oriented customer service representative with expertise in data entry, order processing, and maintaining accurate customer records.
Compassionate and solutions-focused customer support professional skilled in navigating complex policies and procedures to find practical resolutions for customers.
Bilingual (English/Mandarin) customer service agent with a deep understanding of cultural nuances and a talent for building rapport with diverse customer bases.
Highly organized and efficient customer service coordinator skilled in managing schedules, coordinating resources, and ensuring seamless service delivery.
Energetic and adaptable customer service representative with a talent for quickly learning new products, services, and processes to provide accurate information.
Personable and empathetic customer care specialist with a proven ability to build trust, manage customer expectations, and deliver exceptional service experiences.
Analytical and solutions-focused customer service professional adept at identifying root causes, implementing process improvements, and enhancing customer satisfaction.
Persuasive and articulate customer service representative skilled in negotiation, conflict resolution, and maintaining composure in high-pressure situations.
Knowledgeable and tech-savvy customer support associate with expertise in troubleshooting software applications, providing remote assistance, and training customers.
Collaborative and team-oriented customer service manager with a track record of coaching and mentoring staff, promoting professional development, and fostering a positive team culture.
Resourceful and adaptable customer service agent with experience in handling inbound and outbound calls, email inquiries, and live chat support across various channels.

In summary, crafting an effective customer service resume summary is crucial for making a strong first impression on potential employers. This brief section at the top of your resume allows you to quickly highlight your most relevant skills, experiences, and qualifications for customer service roles.

By following the tips and guidelines provided in this article, and referring to the 20+ proven examples, you can create a compelling summary that captures the employer's attention, demonstrates your value proposition, and increases your chances of securing an interview.

Remember to tailor your summary to the specific job you're applying for and to use relevant keywords that align with the job description. With a well-crafted customer service resume summary, you'll be one step closer to landing your dream customer service position.

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3 Examples: How to Write a Customer Service Resume Summary

By Status.net Editorial Team on November 15, 2023 — 7 minutes to read

A customer service resume summary is a brief overview of your skills, experience, and strengths in the field. This section helps potential employers quickly grasp your abilities and determine if you’re a good fit for their organization.

Key Components of a Great Customer Service Resume Summary

Start with your title.

Choose a title that accurately represents your professional background in customer service. Some common titles include Customer Service Representative, Call Center Agent, or Front Desk Associate. Your title sets the tone for the rest of your summary, so be concise and clear.

Mention Your Experience

In your first sentence, talk about how many years you have been in the field and the types of industries or companies you have worked for. This will help establish your credibility and show prospective employers that you have experience in their specific industry.

For example, “With over 5 years of customer service experience in the retail and hospitality industries…”

Assert Your Skills

Highlight the most relevant skills for the customer service job you’re pursuing. Focus on a few key hard and soft skills, such as communication, problem-solving, and detail-oriented. Make sure to use specific examples or scenarios where you have demonstrated these skills.

For example, you could write, “Possess strong communication skills, proven through resolving customer complaints and helping callers find the right products and services.”

State Your Achievements

Finally, share some notable accomplishments from your customer service career. Use quantifiable data when possible to show the impact you have made in your previous roles. This could involve mentioning how you improved customer satisfaction ratings or handled a high volume of customer inquiries daily.

For example, “Increased client satisfaction by 20% in a previous call center position and consistently met performance metrics for handling 80+ calls per day.”

How to Write a Customer Service Resume Summary

To create an effective summary, follow these tips:

First, highlight your most relevant skills and experiences. Keep your focus on customer service-related positions and tasks. You can mention soft skills such as active listening, empathetic problem solving, and clear communication alongside technical skills such as proficiency in customer relationship management software or specific company tools. For example: “ Seasoned customer service professional with 5 years of experience working in fast-paced call centers. Expertise in resolving complex customer issues, utilizing CRM software, and maintaining high customer satisfaction ratings.”
Next, emphasize your accomplishments and any quantifiable results from your previous roles. Including concrete numbers, percentages, or any measurable improvement gives a clearer picture of your past success and hint at your potential. For example: “Reduced average call handle time by 20% and consistently achieved a 95% satisfaction rating in a high-volume customer support center.”
Don’t forget to tailor your summary to the specific job you’re applying for. Carefully read the job description and identify the most important requirements. Adapt your resume summary to showcase how your skills and experiences align with these key points. For example, if a job posting mentions the need for strong teamwork skills, you might add: “ Collaborative customer service expert with a talent for building relationships and fostering teamwork.”

Practical Examples of a Customer Service Resume Summary

When crafting a solid resume summary, focus on your achievements and skills that make you the perfect fit for a customer service role:

Friendly and empathetic customer service professional with 5 years of experience in high-volume retail settings. Proven track record in resolving customer complaints and increasing customer satisfaction rates by 20%. Strong multitasking and problem-solving skills, able to maintain a positive attitude under pressure.

Highly organized customer service specialist with a background in administrative support and 3 years of experience in a fast-paced call center. Proficient in CRM software, data entry, and providing timely responses to customer inquiries. Consistently recognized for excellent phone etiquette and dedication to customer satisfaction.

Energetic customer service representative with extensive experience in hospitality and tourism industries. Known for exceptional communication skills, handling difficult situations calmly, and swiftly resolving issues to enhance the guest experience. Bilingual in English and Spanish, effectively bridging the language gap for international customers.

Carefully tailor your customer service resume summary to the job description and highlight your most relevant qualifications. Using strong action words like “managed,” “assisted,” “coordinated,” or “improved” can give your resume an extra boost.

To make your resume stand out even more, consider adding a few numbers to showcase your achievements. For example, mention how you increased customer satisfaction ratings, reduced wait times, or helped the company generate more revenue.

Adjust your resume summary as needed when applying to different positions or industries, emphasizing the skills and achievements that best match the role you’re seeking. The more specific and tailored your resume summary is, the better your chances of catching the eye of a hiring manager.

Template for a Customer Service Resume Summary

1. Start with an adjective that describes you. Use a positive and descriptive term, such as “friendly” or “efficient.”

2. Mention your years of experience in customer service. If you have a substantial work history, specify the number of years. For example, “5 years of experience.”

3. Highlight your expertise or specialization. If you have an area of expertise within customer service, be sure to include it. For instance, “specializing in technical support” or “expert in retail customer care.”

4. Showcase relevant accomplishments or skills. Pick one or two notable achievements from your career that demonstrate your ability to excel in customer service. For instance, “resolved 95% of customer concerns within 24 hours.”

5. End with a targeted goal. Clearly state what you aim to achieve in your next role. For example, “seeking to provide exceptional support and grow with a fast-paced company.”

Putting it all together, your customer service resume summary might look something like this:

Friendly customer service professional with 5 years of experience specializing in technical support. Resolved 95% of customer concerns within 24 hours. Seeking to provide exceptional support and grow with a fast-paced company.

Now, it’s time to customize the template for your situation. Be true to your strengths and accomplishments, and tweak it to meet the specific requirements of the job you’re applying for. A well-written, tailored resume summary can be a powerful tool in landing that perfect customer service position!

Tips for Writing a High-Impact Summary

Use powerful words.

Choose strong action verbs to demonstrate your customer service skills. Instead of saying “worked with customers,” use “assisted,” “helped,” or “collaborated.” To show problem-solving abilities, use words like “resolved” or “troubleshooted.” This choice of words will create an impressive summary that grabs the reader’s attention.

Keep It Concise

Your summary should be brief and to the point. Aim for 3-4 lines that quickly highlight your most relevant skills and experiences. Avoid lengthy explanations, and instead focus on showcasing key customer service skills, such as communication, problem-solving, empathy, and multitasking.

Tailor It to the Job Description

Customize your resume summary by incorporating keywords and phrases from the job posting. Align your qualifications with the specific role you’re applying for to show that you are the perfect fit. For example, if the job description emphasizes the need for a friendly and patient demeanor, use those exact words in your resume summary. This will make your resume stand out to hiring managers and show that you understand the unique requirements of the position.

Frequently Asked Questions

What are the key elements to include in a customer service resume summary.

When writing a customer service resume summary, focus on showcasing your skills, experience, and achievements. Key elements to include are your experience in customer support, communication skills, problem-solving abilities, and knowledge of customer service tools and technologies. You should also mention any quantifiable results, such as improved customer satisfaction ratings or reduced response times.

Can you provide some examples of effective customer service resume headlines?

“Experienced customer service professional with a track record of achieving customer satisfaction.”
“Customer service expert with exceptional communication skills and proven success in resolving conflicts.”
“Dedicated customer support specialist with extensive knowledge of CRM systems and call center environments.”
“Result-driven customer service representative with a passion for creating memorable customer experiences.”

How do you showcase customer service skills without experience on a resume?

You can highlight your customer service skills without experience by focusing on transferable skills from your past jobs or volunteer work. Mention skills like active listening, empathy, and adaptability, which are essential in customer service roles. Don’t forget to include any relevant coursework, certifications, or training programs you’ve completed. Related: How to Write a Career Change Cover Letter [Examples]

What are some alternative phrases for describing customer service in a resume?

“Client relations”
“Customer support”
“Customer experience”
“Customer success”
“Client satisfaction”

What makes for a well-written customer service resume description?

A well-written customer service resume description should clearly highlight your skills, experience, and achievements as they relate to the job you’re applying for. Make sure to use strong action verbs, such as “managed,” “improved,” or “resolved,” to show your impact. Quantify your accomplishments where possible by including numerical data, percentages, or other specific indicators of your success.

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Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

What To Know About Writing A Job-Winning Customer Service Resume
The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

Customer Service
Communication
Flexibility
Organization
Team Member
Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

Customer Service Skills To Include On Resume

Open a copy of your updated resume
Open a copy of your target job description
Head over to ResyMatch.io
Copy and paste your resume on the left and then do the same for the job description on the right
Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

A relevant section title that ties your experience to the role
An introductory bullet that summarizes your experience and high level value
A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

The Anatomy Of A Highly Effective Resume Bullet

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates.

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue.

The second bullet makes the candidate's value so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

Head over to ResyBullet.io
Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
ResyBullet will score your resume bullet and show you exactly what you need to improve
You edit your bullet with the recommended changes and scan it again
Rinse and repeat until you get a score of 60+
Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.”

ResyBullet gave that a score of 0/100. Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Bad example of a customer service resume bulelt

Now, let's take a look at our second bullet, “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.”

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Good example of a customer service resume bullet

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers. Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Representative Resume Example #2

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

ResyBuild For Account Manager Resume Templates

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

Start with a proven resume template from ResyBuild.io
Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
Start your resume with a Highlight Reel to immediately grab your target employer's attention
Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
Compare the draft of your resume to the examples on this page to make sure you're on the right path
Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Top 20 Customer Service Resume Summary Examples You Can Use

If you are writing a resume or CV for a customer service job, the quality of its summary statement can boost its ability to win you an interview.

The career summary statement, being the first thing the recruiter will read in your resume, is an important part of the document that you can apply in making a great impression of your suitability for the customer service job.

This post will help you learn how to make really effective resume summary statements that increase your chances of being invited to an interview for the customer service position that you are seeking.

How to Write a Great Resume Summary for a Customer Service Position

To make a great summary statement for a customer service resume, you need to find out what the employer requires and what the job entails.

When you get these facts, you will know if you meet the employer’s requirements or not, like having the skills, abilities, knowledge, and experience to succeed on the job.

And if you do, then you can go ahead to create a resume summary statement that shows the recruiter that you possess what they require for the successful applicants to excel on the customer service role in their organization.

To quickly learn and master the act of writing very good customer service summaries for your resume, studying some examples will be helpful.

Best 20 Customer Service Resume Summary Samples You Can Apply

1. People oriented individual with attention to detail and a positive attitude. Seeking the position of Customer Service Associate at ABC; coming with strong knowledge of CRM systems and practices, and 3+ years’ proven customer support experience.

2. Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative at CBC, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.

3. Experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. Seeking a Customer Service Officer position at ABC Inc., coming with strong market knowledge and critical reasoning abilities to identify and assess customers need to achieve satisfaction.

4. Team player with people skills and a friendly positive attitude. Desire the Customer Service Advisor position at MVN Resources; to apply exceptional product knowledge in automotive parts, ability to adapt to different personalities, and 2 years retail sales experience.

5. Experienced customer-oriented individual with strong work ethic, ability to escalate issues appropriately and BS degree. Interested in the Technical Customer Service position at XYZ Inc. where high technical aptitude for assimilating new technology and technical concepts, plus advance computer skills will be utilized.

6. To obtain the job of a Customer Service Agent at XYZ Inc. to utilize strong phone handling and conflict resolution skills, as well as demonstrated customer support ability. Also coming with 2 years customer service experience and GED.

7. Experienced customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize task. Looking to obtain the position of a Customer Service Ambassador at CBC; coming with active listening skills and sound knowledge of CRM systems and practices.

8. Strong communicator with follow-through skills and CRM certification. Desire the position of Customer Service Support at Rainbow Inc.; bringing IT systems expertise, documentation skills, and proven ability to handle high volume and multiple calls in a positive and calm manner.

9. Individual with strong client relationship and interpersonal skills and an apt for learning. Seeking the position of Chat Customer Representative at CYX Inc.; coming with sound product knowledge, multi-tasking and prioritizing abilities, as well as ability to follow-through in a timely manner.

10. Excellent communicator with multi-tasking abilities and phone handling skills. Looking to obtain the position of IT Customer Service at XYZ Inc. where sound technology background and IT system expertise will be utilized.

11. Talented individual with excellent communication skills, a positive attitude and Bachelor’s degree. Hopeful for a Call Center Customer Service position at XYZ Inc.; bringing exceptional ability to handle high volume calls, negotiation and conflict resolution skills to handle complaints in a courteous and professional manner.

12. Looking to apply proven customer support ability, negotiation skills, and strong market knowledge in the position of a Customer Service Insurance Representative. Coming with honed skills in Marketing Management and 3 years insurance sales and customer support experience.

13. Hopeful for a Field Customer Service position at CBC to apply honed skills in sales and hands-on expertise in phone based prospecting. Coming with track record of success in a sales position and superior customer service skills.

14. Excellent communicator with superb presentation skills and Bachelor’s degree in Business. To obtain employment as a Healthcare Customer Service Rep at Inc. to apply sound knowledge of medical terminology, expert IT system skills, and hands-on experience handling high volume calls on multiple lines in a calm and professional manner.

15. Looking to obtain the Customer Service/Direct Sales Officers position at ABC Inc. to utilize well honed skills in sales management, excellent presentation and active listening skills to handle face-to-face customer interactions with high level of professionalism.

16. Problem solver with detail orientation and active listening skills. Interested in the Customer Service Specialist position at MVC Inc.; coming with high level of professionalism, strong keyboarding skills, 2 years contact center experience plus 1 year customer service experience.

17. Self-motivated personable and result-driven individual. Interested in the Customer Service Sales position at XYZ Inc.; coming with strong phone handling and computer skills, and 3 years retail sales experience in addition to 1 year proven customer support experience.

18. Meticulously detailed individual with active listening skills and Bachelor’s degree. Hopeful for the Associate Customer Service Representative position, to utilize proven customer service skills including: relationship building, issue resolution, follow-through, and timely courteous service.

19. Detail oriented individual with strong work ethic and mechanical aptitude. Desire to work at ABC Inc. as a Customer Service Estimator, to apply strong influencing and phone handling skills in achieving sales goals. Also coming with 4 years bulk material handling experience and advance Excel skills

20. Logical problem-solver with ability to multi-task seeks the position of Customer Service Case Processing at ABC Company, to apply active listening skills, empathy, and strong product knowledge in offering superior customer service.

No doubt, starting off your customer service resume or CV with a highly compelling summary will give a boost to your resume and increase your chances of being invited to an interview where you will have the opportunity to prove to the employer why you should be hired for the customer service role.

You can use the ideas and examples of customer service resume summaries provided in this post in creating a great one for your resume.

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Customer Service Specialist Resume Tips

Customer Service Specialist Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer service specialist resume sample.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

A customer service specialist resume sample that highlights the applicant’s skills section and certifications.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer service specialist resume in 2024, include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

Include all industry-standard tools in your skills section. - Customer Service Specialist Resume

Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Customer Support Associate Resume Sample

Client service representative resume sample.

We spoke with hiring managers at top companies like Amazon, Apple, and Walmart to understand what they look for in customer service specialist resumes. The following tips incorporate their advice and will help your resume stand out. Whether you're an experienced professional or just starting your career, these tips will guide you in crafting a compelling resume that showcases your skills and accomplishments.

Highlight your communication skills

Effective communication is essential for customer service specialists. Showcase your ability to communicate clearly and empathetically with customers.

Resolved an average of 50 customer inquiries per day via phone, email, and chat, maintaining a 95% customer satisfaction rating
Collaborated with cross-functional teams to implement a new customer feedback system, resulting in a 20% increase in positive reviews

Avoid generic statements that don't demonstrate your skills:

Good communication skills
Able to handle customer complaints

Bullet Point Samples for Customer Service Specialist

Emphasize problem-solving abilities

Hiring managers look for candidates who can efficiently solve customer problems. Provide examples of how you identified and resolved complex issues.

Investigated and resolved a recurring technical issue affecting 500+ customers, reducing support tickets by 30%
Developed a troubleshooting guide for common customer issues, which reduced average call handling time by 2 minutes

Instead of simply stating you have problem-solving skills, demonstrate your impact with specific examples.

Quantify your achievements

Use numbers and metrics to showcase your accomplishments and make your resume more impactful.

Maintained a 98% customer satisfaction rating while handling an average of 60 calls per day
Achieved a first call resolution rate of 85%, exceeding the company target by 10%

Avoid vague statements that don't quantify your impact:

Handled customer calls efficiently
Resolved customer complaints

Tailor your resume to the job description

Customize your resume to align with the specific requirements of the job you're applying for. This shows the hiring manager that you're a strong fit for the role.

Customer Service Specialist with 5+ years of experience in the telecommunications industry. Skilled in handling high-volume call centers, resolving complex technical issues, and maintaining high customer satisfaction ratings. Seeking to leverage my expertise to contribute to XYZ Company's mission of providing exceptional customer support.

Avoid using a generic resume summary that doesn't highlight your relevant skills and experience.

Showcase your technical skills

Many customer service roles require proficiency in specific software or tools. Include your technical skills and experience to demonstrate your qualifications.

Proficient in Zendesk, Salesforce, and Intercom customer support platforms
Skilled in using Asana and Trello for project management and collaboration

Don't simply list technical skills without context. Provide examples of how you've used them to benefit your previous employers.

Highlight your industry experience

If you have experience in the industry you're applying to, make sure to emphasize it in your resume. This shows the hiring manager that you understand the unique challenges and requirements of the industry.

Customer Service Specialist with 3+ years of experience in the e-commerce industry. Skilled in handling online order inquiries, processing returns and exchanges, and providing personalized product recommendations to increase customer loyalty and sales.

Avoid focusing on irrelevant experience that doesn't showcase your industry-specific knowledge and skills.

Writing Your Customer Service Specialist Resume: Section By Section

summary.

A resume summary, also known as a professional summary or summary statement, is a short paragraph at the top of your resume that highlights your most relevant skills, experiences, and achievements. While a summary is optional, it can be a valuable addition to your resume if you have extensive experience, are changing careers, or want to emphasize specific qualifications that may not be immediately apparent from your work history alone.

When writing a summary for a Customer Service Specialist resume, focus on your customer service skills, problem-solving abilities, and any relevant achievements or certifications. Tailor your summary to the specific job you're applying for by using keywords from the job description and showcasing how your qualifications align with the company's needs.

Avoid using an objective statement, as they are outdated and focus more on what you want rather than what you can offer the employer. Instead, use your summary to grab the hiring manager's attention and convince them to read the rest of your resume.

How to write a resume summary if you are applying for a Customer Service Specialist resume

To learn how to write an effective resume summary for your Customer Service Specialist resume, or figure out if you need one, please read Customer Service Specialist Resume Summary Examples , or Customer Service Specialist Resume Objective Examples .

1. Highlight your customer service skills

When crafting your Customer Service Specialist resume summary, emphasize the key skills that make you an excellent candidate for the role. Focus on skills such as:

Communication
Problem-solving
Time management

Avoid simply listing these skills; instead, provide examples of how you've demonstrated them in your previous roles. For instance:

Customer-focused professional with 5+ years of experience in resolving complex issues and enhancing customer satisfaction. Skilled in active listening, empathy, and clear communication to ensure customer needs are met efficiently.

This example showcases the candidate's relevant skills while providing context for their experience. On the other hand, here's an example of what not to do:

Hardworking and dedicated employee with excellent customer service skills. Proven track record of success in fast-paced environments.

This summary is generic, lacks specific examples, and uses cliched phrases like "hardworking" and "proven track record," which don't provide meaningful information to the employer.

2. Quantify your achievements

To make your Customer Service Specialist resume summary more impactful, include quantifiable achievements that demonstrate the value you've brought to previous employers. This could include metrics such as:

Customer satisfaction rates
Average call handling time
Number of customer issues resolved
Percentage of customer retention

For example:

Experienced Customer Service Specialist with a track record of maintaining a 95% customer satisfaction rate and resolving an average of 50 customer inquiries per day. Skilled in de-escalating tense situations and finding creative solutions to complex problems.

By quantifying your achievements, you provide concrete evidence of your abilities and make your summary more compelling to hiring managers. Avoid making vague statements without supporting data, like:

Customer Service Specialist with a history of exceeding expectations and providing top-notch service to customers.

While this summary mentions the candidate's success, it lacks specific, quantifiable achievements that would give the hiring manager a clearer picture of their capabilities.

Experience

The work experience section is one of the most important parts of a customer service specialist resume. It's where you highlight your relevant experience and accomplishments to show hiring managers you have the skills to excel in the role.

In this section, we'll cover key tips to make your work experience section stand out. By following these tips, you'll be able to effectively showcase your customer service expertise and increase your chances of landing an interview.

1. Use strong, relevant action verbs

When describing your work experience, use strong action verbs that are relevant to customer service roles. This helps hiring managers quickly understand the impact you made in your previous positions. Consider verbs like:

Resolved customer complaints and inquiries
Collaborated with cross-functional teams to improve customer satisfaction
Trained and mentored new customer service representatives
Implemented process improvements to streamline customer support

Avoid generic or weak verbs like "handled" or "assisted." Instead, choose powerful verbs that demonstrate your ability to take action and drive results.

Action Verbs for Customer Service Specialist

2. Highlight your customer service achievements with metrics

Whenever possible, quantify your achievements using metrics. This helps hiring managers understand the scope and impact of your work. For example:

Maintained a 95% customer satisfaction rating by promptly addressing customer concerns and offering personalized solutions
Reduced average call handle time by 20% through effective troubleshooting and communication skills

If you don't have access to specific metrics, you can still use numbers to showcase your accomplishments:

Handled an average of 50+ customer inquiries per day via phone, email, and live chat
Resolved 90% of customer issues on the first contact, minimizing the need for escalations

3. Showcase your career growth and promotions

If you've been promoted or taken on additional responsibilities in your previous roles, make sure to highlight this in your work experience section. This demonstrates your ability to grow and excel within an organization. For example:

Customer Service Representative, XYZ Company Promoted to Senior Customer Service Representative after consistently exceeding performance targets and demonstrating strong leadership skills.

However, avoid exaggerating your achievements or responsibilities:

Customer Service Representative, ABC Company Single-handedly transformed the entire customer service department and increased revenue by 200% in just 3 months.

4. Highlight relevant tools and technologies

In the customer service field, it's important to showcase your proficiency with relevant tools and technologies. This could include:

Customer Relationship Management (CRM) software like Salesforce or Zendesk
Helpdesk and ticketing systems like Freshdesk or Jira
Communication tools like Slack or Microsoft Teams
Social media platforms for customer support

Mentioning your experience with these tools demonstrates your technical skills and ability to adapt to different systems. However, avoid listing every tool you've ever used. Focus on the ones that are most relevant to the job you're applying for.

Education

Your education section is a key part of your customer service specialist resume. It shows hiring managers that you have the knowledge and training to excel in the role. In this section, list your degrees, certifications, and relevant coursework.

Here are some tips to make your education section stand out:

How To Write An Education Section - Customer Service Specialist Roles

1. Put your education section in the right spot

Where you place your education section depends on your level of experience:

If you are a recent graduate or have limited work experience, put your education section above your work experience. This highlights your most relevant qualifications first.
If you have several years of customer service experience, put your education below your work experience. Your work history is more important in this case.

2. List degrees, majors and institutions

For each degree, include:

Type of degree (Associate's, Bachelor's, etc.)
Major or field of study
Name of institution
City and state of institution
Graduation year, if within the last 10 years

Here is an example:

Bachelor of Arts in Communication, University of California, Los Angeles, CA, 2018

3. Add relevant coursework and training

If you are a recent graduate or your degree is highly relevant to customer service, you can list relevant coursework, projects or training. This shows you have specific skills for the job.

Good examples:

Relevant Coursework: Interpersonal Communication, Conflict Resolution, Business Writing
Customer Service Training Program, Company XYZ, 2019

However, don't list basic coursework that is not directly related, like this:

Courses: Biology 101, World History, Calculus

4. Keep it short if you are experienced

If you are a seasoned customer service specialist, your education section can be very brief. Hiring managers will be more interested in your work accomplishments.

Poor example:

Bachelor of Science in Business Administration Georgetown University, Washington, DC Graduated: May 2005 GPA: 3.6 Relevant Coursework: Marketing, Accounting, Business Law, Economics, Statistics

Much better:

B.S. Business Administration, Georgetown University

Skills

The skills section of your resume is a critical component that showcases your abilities and qualifications to potential employers. As a customer service specialist, it's essential to highlight the skills that are most relevant to the position you're applying for. In this section, we'll provide you with tips on how to craft a compelling skills section that will catch the attention of hiring managers and help you stand out from other candidates.

1. Tailor your skills to the job description

When applying for a customer service specialist position, it's crucial to tailor your skills section to the specific job requirements. Review the job description carefully and identify the key skills and qualifications that the employer is looking for.

For example, if the job description emphasizes problem-solving and communication skills, make sure to highlight these in your skills section:

Active listening Conflict resolution Empathy Patience Adaptability

By aligning your skills with the job requirements, you demonstrate to the employer that you have the necessary qualifications for the role.

2. Categorize your skills

Grouping your skills into categories can make your skills section more organized and easier to read. Consider using categories such as:

Customer Service : Complaint resolution, customer needs assessment, upselling
Communication : Active listening, written communication, presentation skills
Technical : CRM software, help desk systems, live chat support

By categorizing your skills, you help the hiring manager quickly identify the areas where you excel and how you can contribute to the company's success.

3. Use industry-specific terminology

Incorporating industry-specific terminology in your skills section demonstrates your familiarity with the customer service field and your ability to communicate effectively with colleagues and customers. However, be cautious not to overuse jargon or acronyms that may be unfamiliar to some readers.

Examples of industry-specific terms for a customer service specialist might include:

Customer retention Churn rate reduction First call resolution (FCR) Average handle time (AHT) Net Promoter Score (NPS)

By using these terms strategically, you showcase your industry knowledge and demonstrate your ability to thrive in a customer service role.

4. Quantify your skills

Whenever possible, quantify your skills using metrics or specific achievements. This helps employers better understand the impact you've made in previous roles and how you can contribute to their organization.

For example, instead of simply listing 'customer satisfaction' as a skill, you could write:

Achieved 95% customer satisfaction rating through proactive problem-solving and personalized support

Quantifying your skills provides concrete evidence of your abilities and helps you stand out from other candidates who may have similar qualifications.

Skills For Customer Service Specialist Resumes

Here are examples of popular skills from Customer Service Specialist job descriptions that you can include on your resume.

Transportation
Customer Experience
Customer Service Management
Project Management
International Logistics
Social Media

Skills Word Cloud For Customer Service Specialist Resumes

This word cloud highlights the important keywords that appear on Customer Service Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

Top Customer Service Specialist Skills and Keywords to Include On Your Resume

How to use these skills?

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Customer Service Specialist Resumes

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Top 18 Customer Service Resume Objective Examples

Updated July 20, 2023 14 min read

A resume objective is a short statement of purpose at the top of your resume that outlines your career goals and aspirations. It should be tailored to the specific customer service position you are applying for and should demonstrate why you are the best fit for the job. When writing a resume objective, focus on what you can bring to the organization and how your skills and experience make you a valuable asset. For example, if applying for a customer service role, you may write: “To utilize my five years of customer service experience to deliver exceptional support and foster long-term relationships with customers.” Additionally, mention any relevant certifications or qualifications such as “Certified Customer Service Professional (CCSP)” or “Proficient in Microsoft Office Suite.” With these tips in mind, you will be able to create an effective resume objective that makes you stand out from other applicants.

or download as PDF

Top 18 Customer Service Resume Objective Samples

To obtain a customer service position in a challenging and professional environment that will allow me to utilize my skills and experience.
To secure a customer service role in an organization where I can use my excellent communication and problem-solving skills to contribute to the growth of the company.
To leverage my strong interpersonal and organizational abilities in a customer service role.
Seeking a customer service position with an opportunity to develop new skills while utilizing existing ones.
To obtain a customer service position that will enable me to use my exceptional communication and problem-solving skills.
To secure a customer service role that allows me to interact with customers, build relationships, and provide superior quality of service.
Seeking an entry-level customer service role where I can apply my knowledge of customer relations and problem-solving techniques.
Aiming for a challenging customer service position where I can demonstrate my excellent interpersonal skills and ability to resolve complex issues quickly.
To acquire a customer service job which offers the opportunity to learn new technologies while utilizing existing ones.
Desiring an entry-level position in the field of customer service, where I can utilize my communication, organizational, and problem-solving skills.
Looking for an opportunity as a Customer Service Representative that would enable me to use my knowledge of sales strategies, product information, and client relations management.
Motivated individual seeking a Customer Service Representative role that allows me to utilize my strong communication and interpersonal skills while providing exceptional support services.
Eager to join an organization as a Customer Service Representative where I can utilize my excellent communication, organizational, and problem-solving skills for the benefit of the company’s clients.
Aiming for an entry-level Customer Service Representative role that allows me to make use of my extensive knowledge about sales strategies, product information, client relations management, etc., for the betterment of the company’s clients’ satisfaction levels.
Looking for an opportunity as a Customer Service Representative wherein I can make use of my strong interpersonal abilities along with prior experience in handling customers’ queries efficiently.
Searching for an entry level position as a Customer Service Representative wherein I could apply my knowledge about sales strategies, product information, client relations management etc., while providing superior quality services at all times.
Pursuing an opportunity as a Customer Service Representative wherein I could effectively employ my exceptional communication abilities along with prior experience in resolving complex issues quickly without any hassle or delay.
Applying for the post of Customer Service Representative with the aim of using exceptional organizational capabilities combined with prior experience in providing prompt solutions related to customers' queries or complaints efficiently

How to Write a Customer Service Resume Objective

A resume objective is an important part of any customer service professional’s resume. It should provide employers with a brief overview of the candidate’s qualifications and goals, highlighting why the applicant is a good fit for the job. Writing an effective customer service resume objective requires careful thought and planning.

When crafting a customer service resume objective, it is important to include relevant keywords that will help your application stand out from other applicants. Include words like “customer service,” “client relations,” “communication skills,” and “problem-solving” to demonstrate your knowledge in the field. You should also include any other skills or qualifications that make you well-suited for the position.

In addition to including pertinent keywords, your customer service resume objective should be concise and to the point. Employers are likely to have dozens of resumes to review and don’t want to spend time reading long-winded objectives. Keep it short and sweet – two or three sentences at most – and use clear language that gets straight to the point.

Your customer service resume objective should also emphasize your career goals and explain how you hope to contribute to the company if hired. For example, focus on how you plan to exceed customers’ expectations by providing them with outstanding service or how you intend to develop innovative solutions for difficult problems. This section should be tailored according to each individual job posting so that employers can quickly identify how your skills match their needs.

Finally, make sure your customer service resume objective includes action verbs such as “manage,” “coordinate,” or “develop" so that employers can easily see what kind of work you are capable of doing in the role. By taking these steps into consideration when writing a customer service resume objective, you can create an impressive statement that will help get your foot in the door!

Related : What does a Customer Service do?

Key Skills to Highlight in Your Customer Service Resume Objective

In the competitive field of customer service, it is crucial to showcase your unique skills and abilities that set you apart from other candidates. Your resume objective is the perfect place to highlight these key skills, as it provides potential employers with a snapshot of your capabilities right at the beginning of your resume. This section will guide you through identifying and articulating the most valuable customer service skills to include in your resume objective, enhancing your chances of capturing the attention of hiring managers.

1. Active Listening

Active listening is a crucial skill for a customer service role because it involves fully concentrating, understanding, responding and then remembering what is being said by the customer. This skill ensures that customers feel heard and understood, which in turn leads to better problem-solving and higher customer satisfaction. Including this skill in a resume objective demonstrates to potential employers that you are capable of providing excellent customer service by effectively addressing customers' needs and concerns.

Empathy is a crucial skill for a customer service role because it allows the employee to understand and share the feelings of the customers. This understanding can help in providing tailored solutions and making the customers feel valued and heard. It also aids in building strong relationships with customers, leading to increased customer satisfaction and loyalty. Including empathy in a resume objective shows potential employers that you are capable of connecting with customers on a personal level, which can greatly enhance their experience with the company.

3. Adaptability

Adaptability is a crucial skill for a customer service role as it involves dealing with diverse customers, each with unique needs and issues. The ability to adapt quickly to various situations, adjust strategies, and find solutions can significantly improve customer satisfaction. Including this skill in a resume objective shows potential employers that the candidate is flexible and capable of handling unexpected challenges effectively.

4. Problem-solving

Problem-solving is a crucial skill for a customer service role because it enables the individual to effectively handle and resolve customer issues or complaints. It involves the ability to assess a situation, identify potential solutions, and implement the most effective one. This can lead to increased customer satisfaction and loyalty, which are key objectives in any customer service role. Including problem-solving skills in a resume objective shows potential employers that the candidate is capable of managing difficult situations and ensuring positive outcomes.

5. Zendesk proficiency

Having proficiency in Zendesk demonstrates the ability to effectively manage customer interactions and inquiries. This skill is essential for a customer service role as it showcases the candidate's ability to utilize this popular customer service software to track, prioritize, and solve customer support tickets. It also implies that the candidate has experience in providing timely and efficient solutions to customers, which directly contributes to customer satisfaction and loyalty. Furthermore, it can save training time and resources for the company if they are already using this platform.

6. Salesforce knowledge

Salesforce knowledge is needed for a resume objective in customer service because it demonstrates the candidate's ability to manage customer relationships and interactions effectively. Salesforce is a widely used customer relationship management (CRM) tool that helps businesses track and analyze their communication with prospects, customers, and partners. A candidate with this skill can efficiently handle customer inquiries, complaints, and other interactions, ensuring high levels of customer satisfaction. Additionally, Salesforce provides various features to automate service processes, streamline workflows, and find key articles, topics, and experts to support the customer service team. Therefore, having this skill can significantly enhance a candidate's productivity and effectiveness in a customer service role.

7. Multitasking

A customer service role often involves managing multiple tasks at once, such as handling customer inquiries, processing transactions, and resolving complaints. Multitasking is a crucial skill for this job as it allows the employee to efficiently handle various duties simultaneously without compromising the quality of service. This leads to increased productivity and customer satisfaction. Including this skill in a resume objective shows potential employers that you can effectively manage your time and responsibilities, which is essential in fast-paced work environments.

8. Time management

Time management is crucial for a customer service role as it involves handling multiple tasks simultaneously such as responding to customer inquiries, resolving complaints, and processing orders. Efficient time management ensures that all tasks are completed in a timely manner, leading to increased customer satisfaction. Including this skill in a resume objective demonstrates the ability to prioritize and manage workload effectively, which is highly valued by employers.

9. Interpersonal skills

Interpersonal skills are needed for a customer service resume objective because they demonstrate the ability to effectively communicate, collaborate, and build relationships with customers. These skills are crucial in resolving customer issues, understanding their needs and ensuring their satisfaction which is the core responsibility in a customer service role. A strong set of interpersonal skills can also indicate a candidate's capacity to work well within a team and contribute to a positive working environment.

10. LiveChat expertise

Having LiveChat expertise is crucial for a customer service role as it demonstrates the ability to efficiently handle customer inquiries in real time. This skill is essential in today's digital age where customers expect immediate responses. It also shows proficiency in using modern communication tools, multitasking and problem-solving abilities. Including this skill in a resume objective can make a candidate more appealing to employers looking for efficient and tech-savvy customer service representatives.

Top 10 Customer Service Skills to Add to Your Resume Objective

In conclusion, the objective section of your customer service resume is a crucial area where you can showcase your key skills and abilities. It's an opportunity to make a strong impression right at the beginning of your resume. By highlighting relevant skills, you demonstrate to potential employers that you are well-equipped for the role and can handle the responsibilities it entails. Remember, this section should be concise, compelling, and tailored specifically to the job you're applying for. The right blend of skills in your objective can significantly enhance your chances of landing a customer service position.

Related : Customer Service Administrator Skills: Definition and Examples

Common Mistakes When Writing a Customer Service Resume Objective

A customer service resume objective is an important part of a resume as it provides employers with a concise and clear summary of the qualifications and experiences that make you an excellent candidate for a customer service position. However, many job seekers make mistakes when crafting their objectives, which can lead to their resumes being overlooked by potential employers. In this essay, we will discuss some of the common mistakes made when writing a customer service resume objective so that you can avoid them in your own resume.

The first mistake many job seekers make when writing their customer service resume objective is using generic language. Generic phrases such as “seeking a challenging role” or “looking for an opportunity to grow professionally” are too broad and do not provide any insight into why you would be a good fit for the job. Instead, focus on specific skills or experiences that make you qualified for the position, such as your experience working with customers in challenging situations or your ability to resolve conflicts quickly and efficiently. This will help employers understand why they should consider you as a candidate.

Another common mistake made when writing a customer service resume objective is failing to align it with the job description. Make sure that your objective reflects the type of role that you are applying for, including any specific skills or qualifications listed in the job description. For example, if the employer is looking for someone with strong communication skills, then include this in your resume objective so they know right away that you have what they need. Additionally, avoid mentioning irrelevant information such as hobbies or interests; instead focus on how your qualifications can benefit the company and ensure its success.

Finally, many job seekers mistakenly include too much information in their customer service resume objective statement. Keep it concise by focusing on only two to three key points about yourself that demonstrate why you are well suited for the position at hand. Anything longer than this may be difficult for employers to read through quickly and could result in them overlooking your application altogether.

By avoiding these common mistakes when writing a customer service resume objective statement, you can ensure that employers understand why you would be an excellent fit for their organization and increase your chances of getting hired!

Related : Customer Service Resume Examples

Customer Service Resume Objective Example

A right resume objective for a customer service position should focus on emphasizing the applicant's ability to provide excellent customer service, while a wrong resume objective should focus on what the applicant hopes to gain from the position.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

45+ Best Communication Skills for Your Resume (Examples)

Discover the best communication skills for your resume. From verbal to written communication, learn how to list and describe them to make a lasting impression.

When adding communication skills to your resume, focus on tailoring them to the job ad and using specific terms from the job description. Highlight achievements showcasing your communication strengths, whether it's leading a project, resolving conflicts, or using digital tools like Slack and Zoom. This not only aligns you with what employers are seeking, but also boosts your chances with applicant tracking systems. Always back up your skills with examples to show you can deliver results and work well with others.

Soft skills often get a bad rap for being less important. But they hold serious value — these skills are innate and not always teachable. Yet, simply stating “communication skills” in your resume is too vague to show off your strengths to a recruiter.

Solid communication is key to building relationships, expressing needs, and sharing information — it’s everywhere, including the workplace. The trick is to show your communication skills in a way that highlights what you can achieve and the potential you bring to the company.

And you can do this through your resume. This article will tell you:

All the top communication skills to include.
How to list your communication skills on a resume.
The best ways to improve your abilities for future job opportunities.

What Are Communication Skills and Why They Matter on a Resume?

Communication skills are how you share ideas, listen, and respond to others, whether verbal, non-verbal, visual, or written. We use these skills every day, so I’ll spare you the full textbook definition — it’s basically how you get your point across and understand others.

Here’s how the main types of communication can translate into a resume:

Verbal communication. We all learn to talk early on, but clear and confident communication is a skill that takes practice. On your resume, you can highlight cases where you led a meeting, conducted a presentation, or explained complex ideas to a colleague.
Non-verbal communication. This includes body language, eye contact, and facial expressions. Ever noticed how a smile can make someone more approachable? That’s non-verbal communication in action. Demonstrate this on your resume by mentioning roles where you engaged with clients face-to-face, showing approachability and confidence.
Written communication. Writing emails, reports, or even messages in a chat all fall under written communication. If you’ve ever written a LinkedIn post, a persuasive email, or a detailed report, highlight these experiences on your resume. Show your impact with examples of increased engagement or positive feedback.
Visual communication. Using visuals like graphs, charts, or slides to communicate is a great way to get your message across. On your resume, you can mention creating PowerPoint presentations or designing infographics to convey complex ideas or data.

Many communication skills are considered soft skills because they are personal traits that largely come from everyday experience—think active listening or body language. But many others are hard skills because they require specific knowledge and, usually, on-the-job training—for instance, negotiation techniques or even presentation skills.

With that said, all communication skills are precisely that: skills, not talents . And skills you can learn and improve. Even if you don’t think of yourself as a natural-born communicator, you can take steps to get better at both “hard” and “soft” types of communication skills.

Why do communication skills matter to employers?

Employers want candidates who can clearly express themselves and work well with others — would you really want a Dwight in your office? Good communication can prevent misunderstandings and frustration, making the workplace more productive.

Communication skills are also crucial across many areas of professional life. You can apply them in business meetings, team projects, customer interactions, or those “networking” sessions in the office kitchen. Showing recruiters you’ve mastered the art of communication is showing them your versatility.

Here’s a round-up of the top communication skills to include on your resume:

Top Communication Skills Examples

Once your resume grabs the recruiter’s attention, be prepared to discuss all those impressive skills during the interview. Make sure you genuinely understand each skill you’ve listed and how it relates to your experience.

Here’s a rundown of the top communication skills and how they play out in the workplace:

Verbal communication

Verbal communication skills are basically about how good you are with the words and sounds that come out of your or other people’s mouths — about how well you articulate your thoughts and how well you understand what others say. These skills include expressing your ideas, dealing with customers, or persuading your boss to upgrade the office coffee machine.

Strong verbal communication tells employers you can articulate information, suggestions, and feedback. For roles involving customer interactions or leadership, having solid speaking skills shows you can convey messages clearly and lead with confidence. But remember, verbal communication (like any other form of communication) is a two-way street. Active listening is just as important as speaking clearly.

Most of us can hold a conversation, so be specific on your resume.

Here are some examples of how to list verbal communication on a resume:

Interpersonal communication
Listening skills
Outbound calling
Body language
Foreign languages
Presenting skills

Written communication

Written communication skills are about how well you convey information through messages, emails, reports, and notes. You don’t need to be a literary genius, but you should be clear and concise to avoid misunderstandings.

One key thing to note: even if your job title doesn’t immediately bring “writing” to mind, strong writing skills can still be an asset on your resume.

When you write well, you can inform and persuade through your words, whether drafting reports, creating social media posts, or sending emails. And with so many of us working remotely, knowing how to communicate professionally (without overusing emojis or exclamation marks) is always a plus.

Check out these valuable writing skills for your resume:

Sending emails
Proposal and report writing
Spelling and grammar
Editing skills
Paraphrasing
Translation

Giving and accepting feedback

Giving and accepting feedback helps improve performance and productivity by showing employees and managers what’s working and what needs to change.

Employers want to know you can handle constructive criticism without feeling like you’re under attack. Including this skill on your resume highlights that you’re committed to growth and can push others to do the same, making you a strong collaborator and proactive learner.

Here’s how to frame those skills on a resume to show you’re dedicated to your development:

Constructive feedback
Active listening
Accountability
Willingness to learn
Open-mindedness

Team-building and collaboration

Team-building and collaboration involve working well with others to solve problems and achieve common goals. Effective team builders can delegate tasks, communicate clearly, and help team members grow.

Teamwork makes the dream work, so being able to share ideas and listen to others tells employers you can work harmoniously in a group. Highlighting team-building and collaboration on your resume also shows you can motivate and support your team toward success.

Here are some more skills to show you work well in a team:

Team communication
Delegation
Goal setting
Adaptability
Taking ownership
Inclusivity

Leadership skills

Leadership skills involve firing up your team, setting goals, training employees, and running operations. A successful leader can push their team to their full potential while making them feel valued and appreciated.

Trust is key, and people work better for managers they believe in — so your ability to build rapport and guide teams in a positive working environment is a must. Nobody feels inspired by a micromanaging boss breathing down their neck, right?

Here are some phrases that will make your leadership abilities shine on a resume:

Management abilities
Employee training
Motivational feedback
Planning and organization
Interviewing skills
Customer relationship management

Digital communication

Digital communication skills are essential in today’s remote and hybrid work environments. Knowing your way around Zoom, Slack, Asana and Microsoft Teams ensures easy collaboration and interaction.

Nobody wants to be the person who accidentally sends a private message to the entire team. Including this skill on your resume shows your ability to keep up with the times, especially handy for remote workers, or in areas like customer support or social media.

Consider listing these skills on your resume to show your technical communication prowess:

Online meeting etiquette
Remote collaboration
Professional branding
Customer support
Digital messaging
Social media networking

Conflict resolution

Conflict resolution skills help navigate and settle any disputes to maintain a positive workplace. Whether you’re negotiating tough deals, dealing with customer complaints, or deciding on the office AC temperature, you can apply these skills to a range of situations.

But it’s not just about settling disputes. Adding conflict resolution to your resume tells employers you value workplace harmony, which can boost productivity. It shows you have solid listening skills and that you consider others’ perspectives and respond thoughtfully.

Check out these examples of how to frame conflict resolution on a resume:

Mediation skills
Trust building
Employee relations
Problem-solving
Emotional intelligence
Impartiality

Negotiating skills

Negotiating skills are about reaching mutually beneficial agreements through formal contracts or verbal agreements. Skilled negotiators adapt their communication styles to fit the listener’s requests and avoid misunderstandings.

Pulling off a successful negotiation requires problem-solving, persuasive communication, and reading the room — all abilities that will make you an impressive candidate for future employers.

Negotiation skills aren’t limited to the bargaining table, though.

Take a look at some more specific ways to describe them on a resume:

Strategic thinking
Persuasive speaking
Assertive attitude
Rapport-building
Contract negotiation
Business negotiation

How to Find the Best Communication Skills to Put on a Resume?

Googling “communication skills” and copy-pasting the first result won’t cut it. Recruiters have seen “listening skills” way too many times.

To make an impression, you need to be smart with your word choice, understand what the employer is looking for, and show exactly how your skills make a difference.

Check the job description

Tweaking your resume to match the job description might seem like extra effort — but it’s an easy way to get inspiration on what skills and experience the employer wants from you.

Will you be working with a global team? Mention how your remote collaboration skills have helped you build connections. Are they looking for someone with growth potential? Outline your experiences in accepting and acting on feedback.

Using similar terms from the job description shows recruiters you’re the right fit for the role and boosts your chances with applicant tracking systems (ATS) when scanning resumes for keywords.

Check out this job ad for a product manager position:

This company’s looking for someone who can communicate in group discussions, so mention times you led projects or regularly contributed to meetings to show you’re a team player. They also emphasized data visualization, so include your knack for explaining complex ideas to non-technical clients.

You don’t need to quote the job ad word for word — just outline your relevant experiences, and your skills will speak for themselves.

Research skills relevant to your industry

Every industry has its own communication style — whether it’s interviewing in recruitment, content creation in marketing, or interacting with customers in sales. Some working environments require online collaboration, while others have you mingling with your colleagues.

Recruiters look for candidates who understand the core skills of your chosen industry and can show proficiency in those areas. Doing your homework on industry-specific communication tells employers you have the skills to address the unique challenges and needs of that field.

Consider your achievements

If your skills list is still looking pretty thin, think about your accomplishments and how you’ve applied your skills in real-world scenarios.

Look at your past achievements and identify the communication skills that played a key role. Have you successfully led a team project? Emphasize your abilities in team communication, delegation, and even conflict resolution.

If you’re short on work experience, think about your days in education. Did you navigate a year of online learning during the pandemic? Perfect — you can list skills like remote collaboration, online messaging, and a great deal of patience on your resume.

Still stuck on inspiration? Check out our AI Skill Explorer to dig deeper into any key skills you may have missed.

How to Put Communication Skills on a Resume?

You’ve pinpointed your skills, but you can’t just list them on your resume and call it a day. Recruiters only spend a few seconds on each resume, so your skills must stand out and prove you’re a top-notch candidate.

Let’s dig into where you should include your skills and how to use them to show off your accomplishments.

Tailor to the job description

Job postings spell out exactly what they want — so use that to your advantage.

Start by digging into the job ad and highlighting any specific communication skills listed as requirements. But avoid copying and pasting generic terms like “client support.” These phrases are bland and don’t tell the recruiter what you bring to the table.

Focus on real wins — if they need someone to handle customer interactions, highlight your successes in customer service. You can also use action verbs, such as “presented” and “collaborated” to make your resume more dynamic and easier to scan by ATS systems.

You don’t need to overhaul your resume completely for each application. Just tweak your word choice and skill selection to match what each employer is looking for, and show how your skills translate into success.

Mention top skills in the resume summary

Your resume summary is your elevator pitch and how you’re going to grab a recruiter’s attention right off the bat. Make it concise, relevant, and interesting by focusing on the communication skills that make you a standout candidate.

Include the communication skills that are most relevant to the position. If the job requires strong verbal skills, emphasize your expertise in delivering engaging presentations or negotiating with stakeholders. Always aim to link these communication skills to your achievements to show the impact of your abilities.

Here’s an example of an eye-catching summary with a focus on communication skills:

Customer service specialist with a knack for effective verbal communication and problem-solving. Skilled in handling customer inquiries, resolving complaints, and presenting product features. Recognized for maintaining high levels of customer satisfaction and maintaining positive client relationships.

Showcase skills via your work experience

Listing skills in bullet points is neat for summarizing, but it’s just that — a summary. Recruiters need to see how you put those skills into action and how they benefit the company. Saying you’re great with phone calls doesn’t mean much if you prefer leaving long voice notes (guilty as charged)!

When describing your work experience , pick specific examples that show how you’ve used your communication skills. Think about times when your communication skills were pivotal and delivered real results.

Did you lead a successful project meeting? Or negotiate a deal that brought in significant revenue? These are gold for showcasing your abilities. And you can add more weight to your accomplishments by using real numbers to back up your claims.

Here’s how to show your skills in your work experience section with measurable outcomes:

Administrative Assistant | ABC Company March 2019 — Present • Managed office communications, including emails, phone calls, and scheduling meetings, ensuring smooth day-to-day operations. • Coordinated travel arrangements and itineraries for executives, managing detailed records and expense reports. • Developed and maintained filing systems, boosting data retrieval efficiency by 30%. • Assisted in preparing presentations and translating complex data into clear, concise information for team meetings. • Acted as a liaison between departments, encouraging effective communication and collaboration across the organization. • Organized company events and meetings, ensuring all logistics were handled seamlessly and attendees were well-informed.

Through these experiences, the jobseeker is demonstrating key skills, like conveying complex information, teamwork, and leadership abilities. It's not about cramming “communication” into every sentence, but strategically emphasizing how strong communication skills helped you deliver results.

Summarize with a list of skills

Once you’ve woven your abilities into your work experience, you can summarize them in your skills section. Including a bulleted list lets recruiters and ATS scanners quickly identify your strengths.

Here’s an example of how to outline your skills:

• Presenting data. Excellent at presenting complex information and ideas in meetings and client interactions. • Team Collaboration. Effective in working with cross-functional teams to achieve common goals. • Data Visualization. Adept at explaining data insights to non-technical stakeholders. • Analytical Skills. History of identifying issues and implementing practical solutions. • Project Management. Expertise in planning, executing, and overseeing projects to ensure successful completion. • Technical Knowledge. Proficiency with Microsoft Office Suite and project management software, like Asana and Trello.

But remember, recruiters will only glance over this section — they might even use it to determine if the rest of your resume is worth investigating. So make sure you tailor your skills to match keywords in the job description.

While it’s handy to cover the basics, avoid using too many generic terms. Instead, opt for specific skills and tools, such as “Project Management,” “Customer Relationship Management (CRM) Software,” or “Digital Marketing Campaigns.”

Spotlight skills using the right format

Many assume that a functional or combination format is the answer to drawing attention to your skills. However, using a functional or combination resume is a risky departure from the standard, recruiter-approved reverse-chronological resume format, which places your work experience front and center.

Here’s a rundown of the main resume formats:

Reverse-chronological format . This widely used format highlights your work history, starting with your most recent position and working backward. Recruiters favor this layout because it clearly showcases your career progression and makes it easy to find key information. I highly recommend this structure to boost your chances of getting noticed.
Functional (skills-based) format . The functional format places your skills front and center, but can often lead recruiters to make the wrong assumptions and wonder what you have to hide. This outdated format also doesn’t perform well with Applicant Tracking Systems (ATS), so I wouldn’t recommend going down this route.
Hybrid (combination) format. Combining these two formats can be effective if you want to highlight your extensive skills upfront with extensive work experience. This format is a good choice if you have plenty of work experience, numerous accomplishments, or a diverse set of technical skills.

My go-to choice would be the reverse chronological format or the hybrid structure, where you place your skills up top with specific examples or achievements that show how you’ve used these skills in real situations.

Here’s an example from a combination resume:

Customer Service:

• Resolved an average of 30 customer inquiries per day, with a 95% satisfaction rate. • Implemented a new customer feedback system that improved response times by 50%. • Improved retention rates by over 25% by designing and implementing customized cancellation surveys. • Trained and onboarded 22 Junior Customer Service Representatives.

Organizing your skills like this shows employers exactly what expertise you bring to the table. But you can demonstrate your skills just as effectively using a reverse chronological format — you just need to make sure that your descriptions of past jobs reflect whatever skills you listed in the skills section.

Focus on positive outcomes

You’ve got the gist by now — whenever you mention your skills or experiences, highlight the positive outcomes. So, you wrote social media posts for your company; did they boost engagement? Did your powers of persuasion close any deals?

Focusing on positive outcomes means you’re not just listing responsibilities — you’re showing employers the real impact of your communication skills and your ability to deliver results. Talk about how your clear communication helped finish a project ahead of schedule, or how your presentation skills secured a new client.

Use numbers and metrics whenever you can. Instead of saying you improved customer satisfaction, say you increased it by 20% through adaptable communication strategies.

If you’ve received awards or recognition tied to your communication skills, flaunt them. Mention specific achievements like winning a speech competition or receiving praise for a successful presentation.

Be clear and concise

You can’t claim to be a master communicator if your resume isn’t clear. Your grammar skills, writing style, and ability to tell your story will be under scrutiny — you don’t want to miss an opportunity because of a few typos.

When crafting your resume, go through it with a fine-tooth comb and remove any unnecessary details or wordy phrases to keep it to the point. Remember, recruiters take less than ten seconds to scan your resume — you want them to focus on the good stuff.

Space on your resume is precious real estate, so make every word count. Highlight your communication skills and other abilities concisely. Use bullet points to list achievements and skills — it’s easier to read and quickly grabs the recruiter’s attention.

Ways to Improve Your Communication Skills

You’re probably itching to send out your resume and land that job, not spend more time tweaking your skills. But trust me, sharpening your communication skills is worth it. These skills are versatile and can open up all kinds of doors in any industry you choose. Plus, those improved skills will eventually shine on your resume.

Improving your communication skills is easy. It just takes a bit of self-reflection, a fresh perspective, and a genuine desire to get better. Simple steps that can lead to big results down the road.

Master active listening

The tech boom has made our attention spans shorter — how many times have you glanced at your phone mid-conversation? Start by putting away your phone, closing your laptop, and giving the person your full attention.

Resist the urge to jump in with questions or solutions prematurely. We’ve all been guilty of planning our response before the other person finishes — and people notice. Let them complete their thoughts to show you’re genuinely listening and understanding their message.

Once they’ve wrapped up, take a moment to summarize what you’ve heard. You might say, “So, what I’m hearing is…” This shows you’re paying attention while clarifying any potential misunderstandings.

Show interest and ask questions

Small talk easily makes it on the list of things I prefer to avoid. You’re not exactly showcasing your communication skills if your go-to topic is the weather.

Try asking open-ended questions in discussions that get people talking more. Skip the yes or no non-starters and go for open-ended questions like, “How did you tackle that problem?” or “What do you think about this plan?” It shows you’re genuinely curious about their perspective and opens the conversation.

Don't be afraid to dig deeper into topics that interest you or where you need more clarity. Asking follow-up questions shows you’re really processing what’s being said and want to learn more, leading to more engaging chats and stronger connections.

Go out of your comfort zone

Fun fact: Back in my early 20s, I moved to a foreign country by myself — no job, no friends, and no grasp of the language. Did it make me a more confident and self-assured person? Absolutely.

There’s a reason people tell you to venture out of your comfort zone — and honestly, it’s never as scary as you imagine.

Challenge yourself with new communication tasks regularly. It could mean stepping up to lead a meeting, speaking up in group discussions, or presenting ideas to a larger audience. Each challenge (whether big or small) adds to your confidence and broadens your skills, making future interactions less daunting.

And you don’t have to dive in headfirst. Let’s say you have a presentation coming up — take some time to outline your points, anticipate questions, and consider how best to get your message across. Practice and preparation are key to making you feel more at ease.

Build relationships

Good communication starts with getting along with the people around you. Take time to connect with your coworkers on a personal level. Ask about their weekend plans or what they do for fun outside of work.

Approach conversations with a friendly and positive attitude. No one wants to talk to someone who looks like they just had a sour glass of milk. Smile, make eye contact, and use a polite tone to create a welcoming atmosphere where communication flows naturally.

As you build deeper relationships, your confidence will grow, giving you more room to improve your communication skills. Who knows? It might even lead to a promotion or an interesting networking opportunity.

Change your mindset

Changing your perspective is easier said than done, right? When I first entered the professional world, I wasn’t great at taking feedback. I’d get frustrated and defensive whenever someone pointed out areas for improvement.

But then I realized, how does getting defensive serve me? It doesn't help me learn or grow; it only holds me back. So, I decided to shift my mindset. I started seeing feedback not as criticism, but as valuable insights to help me get better.

Surprise, surprise — once I started embracing feedback and thinking about how I could use it to improve, things got a lot smoother. Those negative feelings I used to have? They faded away.

Feedback is your golden opportunity to learn and grow. When someone gives you feedback, they are ultimately trying to help, so listen with an open mind. Everyone’s got their perspective, so take the time to understand where they’re coming from. And don’t be afraid to challenge your own beliefs — sometimes, our mindset can hold us back without us even realizing it.

Learn from the experts

We all know someone who can stroll into any room and strike up a conversation with ease. Pay attention to how they talk — their tone, facial expressions, and body language. What makes their communication so smooth and engaging? Reflect on this and apply those techniques to your conversations and presentations.

If your job relies heavily on customer service or client interaction, you can even check out platforms like Coursera and Udemy, which offer a range of courses on communication skills.

Here are some top recommendations:

Successful Negotiation: Essential Strategies and Skills (edX)
Finding Your Professional Voice: Confidence & Impact (Coursera)
The Complete Communication Skills Master Class for Life (Udemy)
Winning Communication Skills for Telephone & Conference Calls (Udemy)
Effective Communication: Writing, Design, and Presentation Specialization (Coursera)

Look for courses that align with your interests and career goals. Whether it’s nailing public speaking or polishing your writing chops, structured courses can dish out some great tips and techniques.

But I'd only recommend shelling out for a course if your job hinges on strong communication skills. If not, there are tons of freebies out there, like TED Talks and documentaries on communication styles and tricks. Take notes on how top-notch speakers grip their audience, organize their messages, and use language to get their point across.

Here’s a recap of all the tips and tricks you need to know when adding communication skills to your resume:

Don’t just say “excellent communication skills.” Instead, mention specific skills like “negotiation,” or “public speaking,” to add clarity and show recruiters what you can offer the company.
Match your communication skills to those listed in the job description. If they value teamwork, emphasize specific collaborative skills or your experiences working on successful team projects.
Start bullet points with action verbs like “presented,” “collaborated,” “mediated,” or “negotiated” to show practical application and boost your chances with ATS scanners.
Include numbers to quantify your positive impact. For example, “increased customer satisfaction by 20% through effective communication strategies.”
Mention specific situations where your communication skills made a difference, such as closing a deal or delivering a key presentation to clients.
Focus on positive outcomes of your communication efforts, like “secured a new client” or “resolved conflicts efficiently,” to demonstrate results and achievements.
If you have many communication skills under your belt, consider a dedicated skills section to list them clearly — just avoid generic statements.
Be clear and concise in your descriptions to keep your resume easy to read and impactful, ensuring it grabs the recruiter's attention.

How do you describe communication skills on a resume?

First, include your most important skills in the skills section. But don’t stop there. Describe your communication skills by outlining your experiences and any positive outcomes. For example, “Negotiated contracts with vendors, resulting in a 15% cost reduction.” By focusing on your accomplishments, you’re telling the recruiter how your skills have a tangible impact.

What is considered an extensive communication skill?

Extensive communication skills cover a broad spectrum of abilities, including verbal (public speaking, storytelling), written (emails, reports), listening (active listening, empathy), and non-verbal communication (body language, eye contact). Mastery in multiple areas, such as conflict resolution, persuasive communication, and digital communication tools, also falls under this category.

How to say you have good communication skills on a resume?

Simply saying you have “good communication skills” is generic and doesn’t tell recruiters what you can bring to the table. Instead, use specific skills to showcase your achievements. For example, “Authored and edited newsletters that increased readership by 40%.”

What is another word for communication?

“Interaction” or “dialogue” can serve as alternatives for communication. Depending on the context, terms like “correspondence” (for written communication) or “engagement” (for interactive communication) could also be appropriate.

Other synonyms for communication skills include “people skills”, “social intelligence”, and “interpersonal skills”.

What is a good sentence for communication skills?

A good sentence demonstrating your communication skills should focus on specific abilities and how they contributed towards your accomplishments. You could say, “articulated complex ideas clearly, boosting team productivity through improved understanding and collaboration.

Lauren Bedford

Lauren Bedford is a seasoned writer with a track record of helping thousands of readers find practical solutions over the past five years. She's tackled a range of topics, always striving to simplify complex jargon. At Rezi, Lauren aims to craft genuine and actionable content that guides readers in creating standout resumes to land their dream jobs.

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TopResume Review: Cost & Customer Feedback

TL;DR : According to reviews of TopResume, job seekers found its free resume reviews helpful and the quality of its resume rewrites satisfactory; but many communicated that quality resumes often took multiple revisions, were not delivered on deadline, and that its add-on and premium-package services are overpriced. In comparison, customers of Teal’s all-in-one AI Resume Builder loved its features for customizing resumes to unique job postings and for its flexible pricing options.

Navigating the job market is overwhelming. That’s why job seekers rely on professional resume writers to craft or update their resumes for job postings. Resume writers offer personalized feedback, rewriting help, and, often, assistance with your cover letter.

This article explores reviews of TopResume, summarizes common themes from customer reviews, and considers whether it’s the best option for creating or updating a resume.

What is TopResume?

TopResume is a professional resume writing service that provides a free resume critique and paid options for resume writing, cover-letter writing, and more.

TopResume provides professional resume writing, cover-letter writing, and additional features like a resume review, upgrades to LinkedIn profiles, and more.

TopResume provides detailed feedback on your current resume to help impress hiring managers, such as how you’re highlighting accomplishments from past jobs, formatting your resume for visual appeal, and using language that demands attention.

Their resume writers also work with you one-on-one through feedback and revisions to optimize your resume, improve your cover letter and even update your LinkedIn profile.

TopResume has three core offerings:

A free resume review, with specific examples for improvement.
A service that involves submitting a questionnaire about your needs and your background and communicating via revisions with a professional resume writer who will rewrite your resume.
Add-on services such as a 48-hour turnaround time, a rewrite of your cover letter, a “LinkedIn Makeover,” interview coaching, resume distribution to recruiters and more.

Some users felt their own resume was better than the one provided by TopResume, citing a lack of effort or originality in the professional service.

TopResume also offers an “Elite Executive Priority Package” for business executives, which includes more professional resume-writing support and many of the add-ons mentioned above.

But how does TopResume hold up based on customer reviews? And how do its customers feel about its resume writers, its customer support and pricing?

And does TopResume stand up to AI resume builders like Teal?

We looked at reviews of TopResume and compared them to Teal reviews to see how satisfied users were with the popular resume writing service compared to an AI resume builder.

TopResume reviews on Trustpilot

On Trustpilot, TopResume has an average score of 3.9 out of five stars, based on over 13,000 reviews from customers.

Generally, a score below four isn’t overly respectable, demonstrating below-excellent customer satisfaction. However, a noticeable share of TopResume's reviews are positive.

Looking through the five-star reviews of TopResume, it’s clear that some people appreciated the work done by the resume writer assigned to them by TopResume. For instance, TopResume user Elizabeth said Mason from TopResume “responded quickly and worked efficiently.”

But these appear to be subjective experiences largely dependent on the particular resume writer job seekers get assigned from TopResume.

According to many lukewarm or even negative reviews of TopResume, not all resume writers are as quick and efficient as Mason.

For example, from these two anonymous customers below, although they were still ultimately satisfied with the quality of work done, they felt the turnaround times were unnecessarily long and the communication with the resume writer lacking. A member of the support team often had to step in to address these customer complaints

One of the reviewers even commented that paying extra for a guaranteed 48-hour delivery of your resume would probably be a good idea because “the lapse between communications was a bit long at times.”

Other Trustpilot reviewers of TopResume had a gripe with the add-on services, while still being sufficiently satisfied with the quality of their resume.

For instance, in the below example, this reviewer felt that paying for add-ons didn’t generate a positive return on their investment, noting how the resume-distribution option to recruiters just felt like a regular subscription to a basic recruiting service.

To provide some additional context, the reviewer wondered if TopResume was just a subscription to Career.io, which is TopResume’s parent company. All customers get a Career.io subscription, but TopResume’s specific subscription add-on for resume distribution is powered by the company Recruiter.com.

As for the LinkedIn add-on, which is a professional rewrite of your LinkedIn profile, the below reviewer felt the service wasn’t unique enough to warrant an additional cost.

Finally, the three-star reviews of TopResume present a mixed bag of opinions on the quality of the resume.

In the below examples, one reviewer wasn’t happy the first draft of their resume was done poorly, and the other disclosed the resume TopResume wrote didn’t yield any job interviews, even commenting that the resume-distribution add-on was more of a nuisance than a benefit.

TopResume reviews on X

On X (formerly Twitter), there aren’t many customer complaints. However, one customer gave TopResume a simple recommendation.

It seems as if this anonymous reviewer got a few more callbacks for interviews after using TopResume’s free resume review—but there’s no indication they used any of TopResume’s paid services for a resume update.

TopResume reviews on Reddit

On Reddit, another anonymous reviewer is satisfied with the early stages of the resume review—but again, there’s no evidence they’ve gone in-depth with TopResume’s paid resume service.

Though not all Reddit reviews reflect a positive experience.

When it comes to TopResume’s “Elite Executive Priority Package”—rewrites for all three of a resume, a cover letter and a LinkedIn profile, plus two interview-prep sessions and a 30-day Career.io subscription—one customer didn’t get their resume in the promised turnaround time.

TopResume reviews on Quora

And over on Quora, another job seeker felt the Elite Executive Priority Resume Package was even more underwhelming, because of missed deadlines for the first draft, poor quality and an unresolved refund request.

TopResume pricing

Most noticeably, reviews of TopResume consistently bemoaned the financial value of the add-on services, especially the Elite Executive Priority Package, feeling the TopResume cost for these services aren’t worth it. This dissatisfaction highlights the importance of prioritizing customer satisfaction in relation to the services offered.

TopResume pricing starts at $149 for a basic resume. TopResume also offers more-expensive packages that feature add-ons like cover-letter and LinkedIn-profile rewrites. All packages provide a Career.io subscription and promise a job interview within 60 days—however, some job seekers who wrote reviews of TopResume said they received no interview callbacks. In response to complaints about pricing, a member of their support team often reaches out to assist and address concerns.

TopResume's Elite Executive Priority Package web page.

The TopResume price for its most-expensive package is $699, which includes not only a rewrite of your resume, cover letter, and LinkedIn profile, but also a Career.io subscription, interview prep, a promised two-day turnaround time, and a guarantee your resume writer is rated in the top one percent in their network. However, multiple TopResume reviews communicated that this executive package is overpriced for what customers get.

TopResume review summary

If you’re considering TopResume’s resume-writing service to help get more callbacks for interviews, it seems you might get mixed results in terms of customer satisfaction.

TopResume reviews: Pros

Satisfactory free resume reviews
Decent final quality of resume rewrites
Helpful communication from writers

TopResume reviews: Cons

Often longer-than-promised turnaround times
High-quality resume usually take multiple drafts
Poor value in add-on services and the executive package

Although most job seekers who paid for a resume writer from TopResume were eventually satisfied with the quality, many said the first drafts weren’t up to par and required extensive feedback. Some users even felt their own resume was better than the one provided by TopResume. And many others were upset with how long the process took relative to expectations.

Who is TopResume best for?

Based on customer reviews of TopResume, it’s clear there's some value to this resume service for some, but TopResume isn’t a great fit for everyone. Customer satisfaction varies widely, with some users expressing extreme dissatisfaction due to ignored feedback, lack of response from writers, and inadequate document revisions.

Based on the reviews, TopResume’s free resume review is worth it, as most reviewers felt their resume reviews were detailed and helpful. Because this doesn’t cost a penny, you’ve got nothing to lose by giving it a spin. The free resume critique is particularly valuable for entry-level job seekers who need basic feedback.

However, many reviewers impressed by the resume-rewrite quality, as indicated on social media, were looking for non-advanced jobs in areas like data entry or insurance sales. Customers further along in their careers who paid for the executive package weren’t happy with the quality level.

And even the job seekers who were satisfied with the quality of their resume found that the turnaround times were often needlessly long and they had to give lots of feedback to the resume writers.

Therefore, TopResume is best for job seekers looking for entry-level roles in areas like accounting, customer service, data entry, and retail sales along with those who only need basic feedback on their resumes from professional resume writers. Job seekers with lots of experience looking for advanced positions or anyone who needs quick service to apply for jobs quickly should turn elsewhere.

What’s more, TopResume doesn’t provide any support for helping to find job postings, tailor your resume for specific postings, or organize your job applications. Reviewers felt TopResume’s resume-distribution add-on service via Recruiter.com wasn’t helpful for networking with recruiters.

Should you consider a resume-builder tool like Teal that helps you through every stage of the application process? Here’s a comparison of Teal reviews to TopResume reviews to help you decide.

Teal reviews vs TopResume reviews

Unlike reviews of TopResume, Teal reviews show its users love the add-on services because they provide tangible value for job seekers.

For example, with Teal’s Chrome extension—which is a free add-on—you can import job postings to customize your resume and do side-by-side comparisons of resumes and postings.

Plus Teal has many positive reviews in the Chrome Web Store , like the below examples, with 4.9 stars out of 5 from over 2,800 reviews.

Teal customers also love the AI functionality, which crafts custom resume sections based on keywords from specific job postings.

Teal also provides a resume score called a Match Score to let you know how well your resume stacks up to a job posting.

This means instead of receiving a single, generic rewrite of your resume, Teal’s AI customizes your resume for the job you’re applying to, which helped job seekers like Mark cut his application time by 60 percent and land his dream gig, as seen in his review of Teal below.

Lastly, Teal customers appreciate the value they get.

From TopResume reviews, many job seekers questioned the cost and struggled to get refunds when they weren’t satisfied.

But reviews of Teal demonstrate that users love the value of Teal’s services and even the pricing transparency about recurring payments, as shown below in Amanda’s review.

Why job seekers prefer Teal

When comparing TopResume to Teal, Teal stands out for its features in helping you craft a resume tailored to the unique jobs you’re applying to and for its flexible pricing options that don’t make job seekers feel like they’re overpaying.

With flexible pricing, Teal offers:

A generous free plan
Weekly pricing options
Hassle-free cancellations

Teal vs TopResume cost

Teal+: $9/week or $29/month
TopResume: One-time costs that range between $149 and $699, plus options to buy add-ons à la carte

TopResume offers a money-back guarantee if their resume work doesn’t help you get a job interview within 60 days.

However, Teal offers flexibility because customers have to opt in to auto-renew subscriptions. That way, you never pay for something you’re not using.

Plus, it’d take a full five months of using Teal even to surpass the base cost of TopResume’s entry-level package, which only includes a single resume improvement (and a 30-day Career.io subscription).

With Teal, you get so much more, including an AI Resume Builder, a Job Application Tracker, and access to a fully integrated Job Board.

Teal offers more for your resume

What truly sets Teal apart is its all-in-one approach to personalized job hunting to help job seekers advance their career and find the perfect job, just like Ashleigh and Oshen .

Not only does Teal offer AI resume and cover letter creation, it also includes:

Resume Analysis so you don’t miss any key details
A Job Application Tracker to organize your search every step of the way
Contacts and Company Trackers help you remember who you know from where
Email follow-up templates and reminders so you never miss a follow-up again
World-class tech support to lean on if you get stuck
A Match Score to ensure your resume aligns with every role

Teal's AI guides you in crafting a strong narrative throughout your resume, cover letter, and emails along with keeping track of every job application so nothing falls through the cracks. Sign up for Teal to try it for free!

Frequently Asked Questions

Is paying for topresume worth it.

TopResume can be worth it depending on your needs. According to customer reviews, job seekers felt the free resume review was helpful and many were ultimately satisfied with the quality of their resume updates.

But many customers felt the more advanced services were overpriced and not worth the cost. If you’re thinking about paying for one of the more expensive packages from TopResume or any of the add-ons, consider Teal’s AI Resume Builder so you can customize every resume to each job.

Is TopResume's free resume review really free?

TopResume offers a free resume review, but its resume service and all of its add-on services come at a cost. Its paid packages range between $149 and $699.

How long does a TopResume resume rewrite take?

TopResume claims its writers complete a resume within one week and the revision rounds (maximum of two) take up to one week each. However, multiple customer reviews indicate that TopResume sometimes struggles to provide its resume-writing services in a timely manner as otherwise promised.

TopResume includes a 48-hour turnaround for the first draft of your resume at either an extra cost or as part of their most expensive package.

Kevin Elliott

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COMMENTS

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1. Start with a strong opening

2. Highlight your years of experience

3. Emphasize key skills

4. Showcase your achievements

5. Personalize your summary

6. Keep it concise

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How to Write a Customer Service Resume Summary (Examples Included)

By Mike Simpson

What Is a Resume Summary?

What Is Unique About a Customer Service Resume Summary?

Common Mistakes When Writing a Customer Service Resume Summary

Top 3 Tips for Writing a Customer Service Resume Summary

1. It’s All About Value

2. Be Specific, B-E Specific

3. Embrace Action

3 Customer Service Resume Summary Examples

2. Call Center

3. Tech Support

Putting It All Together

About The Author

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4 Tips to Improve Your Customer Service Resume Today

Tip 1: Confidently choose your customer service skills

Let’s say you run across a customer service job description requesting bilingual support like this:

Now, it’s time to tailor your skills section to the job description, which could look like this:

The following skills would be great additions to other customer service positions:

Tip 2: Format your resume for the ATS and recruiters

Further suggestions for keeping your resume easy to read:

Objective or summary for your customer service resume?

Tip 3: Leverage metrics on your customer service resume

Some customer service metrics to add to your resume include: