airline cargo business plan

Air Cargo Business Plan [Sample Template]

By: Author Tony Martins Ajaero

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Do you want to start an air cargo company and need to write a plan? If YES, here is a sample air cargo business plan template & feasibility report. 

Air cargo business is one of the few businesses that are restricted to location and of course the presence of airports and it requires core professionals to handle.

It is a business that an investor with the right skills and connection can start. Below is a sample air cargo company business plan template that will help you successfully launch your own business.

A Sample Air Cargo Company Business Plan Template

1. industry overview.

The Global Cargo Airlines industry includes businesses that provide air transportation for commercial and private cargo on either scheduled or non-scheduled routes. The industry also includes express services and air transportation that is part of a national postal system, while courier services are excluded from this industry’s operations.

Some of the key factors that will contribute to growth in this industry include growth in the manufacturing sector, consumption, international trade and also increase in technology reliance will provide new opportunities for logistics consulting and advisory services, particularly for distribution chain networks and logistics.

We are not ruling out the fact that technology can also cut some jobs in the industry. The Global Cargo Airlines Industry is indeed a very thriving industry in most countries of the world. It is a major sector of the economy of the united states and it generates over 1 billion annually from more than 6,275 registered and licensed air cargo / freight packing and logistics companies.

The industry is responsible for the employment of over 31,785 people. Experts project the industry to grow at a 1.9 percent annual rate between 2014 and 2019. FedEx Express and UPS Airlines Inc have a dominant market share in this industry in the United States.

Research conducted by IBISWORLD shows that over the five years to 2019, the Global Cargo Airlines industry has experienced constrained growth amid a chronic excess of cargo capacity and mounting competition from maritime transportation.

Additionally, demand for industry services has remained relatively weak during the five-year period despite rising global income levels and increased production activity among developed economies.

In fact, the total value of world trade has decreased at an annualized rate of 0.4 percent over the five years to 2019. At the same time, substantial declines in the world price of crude oil have prevented industry operators from generating revenue through fuel surcharge fees, further limiting industry growth.

Overall, industry revenue is estimated to increase at an annualized rate going forward. Starting and operating an air cargo company can be capital intensive and challenging, but the truth is that it can be rewarding at the same time.

One good thing about the industry is that it is open for both big time investors who have the capacity to start the business with their own cargo airplane and aspiring entrepreneurs who may want to start as middlemen between air cargo operators and customers.

2. Executive Summary

Eagle Express® Air Cargo, Inc. is a registered and licensed air cargo services company that will be based in New York City – New York. We are in business to provide air cargo services such as domestic air transit deliveries, international air transit deliveries, ground deliveries, messengers and local deliveries et al.

Eagle Express® Air Cargo, Inc. has been able to secure all relevant licenses and permits to operate throughout the United States and other countries of the world. We will ensure that we abide by the rules and regulations guiding The Freight Packaging industry.

Our customers can be rest assured that they will get quality services at competitive rates. We will ensure the safety of goods under our care and our customers will get value for their money. At Eagle Express® Air Cargo, Inc. our goal is to provide excellent services to our customers and we pride ourselves on the integrity and competence of our company and our employees.

At Eagle Express® Air Cargo, Inc. we are passionate in the pursuit of excellence and financial success with uncompromising services and integrity which is why we have decided to start our own air cargo services business. We are quite optimistic that our values and quality of service offering will help us drive our business to enviable heights and also help us attract the number of clients that will make the business highly profitable.

We are quite aware that in order to become the number one choice in our city, we must continue to deliver timely and quality services.

We are open to the use of latest technology in The Global Cargo Airlines industry. No doubt our excellent customer service and the quality of services we offer will position us to always welcome repeated customers and handle massive deals both from government agencies and industrial giants.

Our client’s best interest will always come first, and everything we do will be guided by our values and professional ethics. We will ensure that we hold ourselves accountable to the highest standards by meeting our client’s needs precisely and completely.

Eagle Express® Air Cargo, Inc. is a family business; it is owned by Spencer James Teddy and his immediate family members.

The company will be fully financed by the Spencer JT family. Mr. Spencer James Teddy has a diploma in Transport and Logistics Management, BSc. Business Administration and over 20 years of hands on experience working for some of the leading in companies in the Global Cargo Airlines industry .

3. Our Products and Services

Eagle Express® Air Cargo, Inc. is established with the aim of maximizing profits in The Global Cargo Airlines industry. We want to compete favorably with leading air cargo/freight packaging and logistics companies in the United States which is why we will ensure that every service carried out meets and even surpass our customers’ expectations.

We will work hard to ensure that Eagle Express® Air Cargo, Inc. is not just accepted in New York City – New York but also in other cities in the United States of America and Canada. Our service offerings are listed below;

• Air transportation of cargo
• Air transportation of national postal systems
• Chartered airfreight services
• Scheduled airfreight transportation

4. Our Mission and Vision Statement

Our Vision is to become one of the preferred choice when it comes to air cargo/freight packaging and logistics services in the whole of the United States of America.

Our mission is to ensure that we build a successful air cargo services company that will operate in the whole of the United States of America; a company that will grow to be listed amongst the top 5 air cargo services companies in the whole of the United States of America.

Our Business Structure

Our business structure will be designed in such a way that it can accommodate both full – time employees and part-time/contract staff; those who just want to take some time off to generate additional income.

We intend starting the business with a handful of employees (documentation officers, professional material handlers/yard spotters and back office staff) and some of the available sales and marketing roles will be handled by freelance marketers. Adequate provision and competitive packages have been prepared for all our employees.

At Eagle Express® Air Cargo, Inc. we will ensure that we hire people that are qualified, hardworking, creative, customer centric and are ready to work to help us build a prosperous business that will benefit all the stakeholders. As a matter of fact, profit-sharing arrangement will be made available to all our senior management staff and it will be based on their performance for a period of five years or more as agreed by the board of trustees of the company.

For now, we will partner with air cargo operators and contract the maintenance of our planes to a service provider, we don’t intend to maintain a very large overhead from the onset. But as soon as the business grows and stabilizes, we will assemble our own in- house maintenance team. Below are the business structure and the roles that will be available at Eagle Express® Air Cargo, Inc.;

• Chief Operating Officer (Owner)

Admin and HR Manager

Air Cargo and Logistics Manager

• Marketing and Sales Executive (Business Developer)
• Material Handlers/Yard Spotters/Forklifts Operators
• Customer Services Executive/Front Desk Officer

5. Job Roles and Responsibilities

Chief Operating Officer (Owner):

• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results
• Creating, communicating, and implementing the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
• Responsible for fixing prices and signing business deals
• Responsible for providing direction for the business
• Responsible for signing checks and documents on behalf of the company
• Evaluates the success of the organization
• Responsible for coordinating loads and journeys
• Responsible for operating IT systems for the organization
• Responsible for negotiating and agreeing contracts for the organization
• Responsible for developing and confirming schedules
• Responsible for planning for and negotiating technical difficulties
• Responsible for preparing paperwork for regulatory bodies
• Responsible for implementing health and safety standards
• Handles the planning routes and load scheduling for multi-drop deliveries.
• Handles booking in deliveries and liaising with customers.
• Responsible for ensuring all partners in the supply chain are working effectively and efficiently to ensure smooth operations.
• Responsible for developing transportation relationships.
• Responsible for monitoring transport costs
• In charge of negotiating and bargaining transportation prices
• Responsible for dealing with the effects of congestion
• Responsible for overseeing the smooth running of HR and administrative tasks for the organization
• Design job descriptions with KPI to drive performance management for clients
• Regularly hold meetings with key stakeholders to review the effectiveness of HR Policies, Procedures and Processes
• Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
• Defining job positions for recruitment and managing interviewing process
• Carrying out induction for new team members
• Responsible for training, evaluation and assessment of employees
• Responsible for arranging travel, meetings and appointments
• Oversee the smooth running of the daily office activities.

Marketing and Sales Executives (Business Developers)

• Identify, prioritize, and reach out to new clients, and business opportunities et al
• Identifies development opportunities; follows up on development leads and contacts
• Writing winning proposal documents, negotiate fees and rates in line with organizations’ policy
• Responsible for handling business research, market surveys and feasibility studies for clients
• Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
• Document all customer contact and information
• Responsible for preparing financial reports, budgets, and financial statements for the organization
• Provides managers with financial analyses, development budgets, and accounting reports
• Responsible for financial forecasting and risks analysis.
• Performs cash management, general ledger accounting, and financial reporting for one or more properties.
• Responsible for developing and managing financial systems and policies
• Responsible for administering payrolls
• Ensuring compliance with taxation legislation
• Handles all financial transactions for the company
• Serves as internal auditor for the company

Material Handlers/Yard Spotters/Forklift Operators

• Responsible for packing goods for transportation
• Responsible for crating goods for transportation
• Responsible for wrapping goods for transportation
• Freight consolidation
• In charge of trade document preparation
• Responsible for storing goods prior to and after freight
• Responsible for handling packing services for motor carrier and storage services

Customer Service Officer

• Welcomes clients and visitors by greeting them in person or on the telephone; answering or directing inquiries.
• Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized – customer service experience of the highest level
• Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
• Manages administrative duties assigned by the manager in an effective and timely manner
• Consistently stays abreast of any new information on the organizations’ products and, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients when they make enquiries

6. SWOT Analysis

Going by our vision, our mission and the kind of business we want to set up, we don’t have any other option than to follow due process. Following due process involves hiring business consultant to help us conduct SWOT analysis for our business.

Eagle Express® Air Cargo, Inc. hired the services of a seasoned business consultant with bias in startups in the U.S. to help us conduct a thorough SWOT analysis and to guide us in formulating business strategies that will help us grow our business and favorable compete in the Global Cargo Airlines industry.

Here is a summary from the result of the SWOT analysis that was conducted on behalf of Eagle Express® Air Cargo, Inc.;

Our strengths are strong management, robust network (serving some of the largest population centers in the U.S.), size advantages, cost advantages, customer loyalty and strong reputation amongst domestic and industry players.

Our business is centrally located in the airport in New York City – New York; our location is in fact one of our major strengths. Another strength that counts for us is the power of our team; our workforce and management. Our team are experts in the Global Cargo Airlines industry.

Our weaknesses are lack of finance, cost structure, lack of scale compared to our peers who have already gained ground in the industry. As a new business which is owned by an individual (family), and we may not have the financial muscle to acquire our cargo airline for now. As a new business, we are also quite aware that it will take time for us to build trust with our clients.

• Opportunities:

The opportunities that are available to us as an air cargo services company in the United States are online market, new services, new technology, and of course the opening of new markets. We are centrally located in one of the busiest industrial areas in New York and we are open to all the opportunities that the city has to offer.

Our business concept also positioned us to be the preferred choice in New York City – New York. The truth is that there are no standard air cargo company within the area where ours is going to be located; the closest to our proposed location is about 15 miles away. In a nutshell, we do not have any direct competition within our target market area .

Some of the threats that we are likely going to face are mature markets, bad economy (economy downturn), stiff competition, and volatile operational costs.

Other threats that are likely going to confront Eagle Express® Air Cargo, Inc. is unfavorable government policies , seasonal fluctuations, demographic/social factors, downturn in the economy which is likely going to affect consumers spending and of course emergence of new competitors within the same location where ours is located.

7. MARKET ANALYSIS

• Market Trends

The market trends as it involves the Global Cargo Airlines industry especially in the United States is indeed dynamic and at the same time challenging.

But one thing is certain, once an air cargo company can gain credibility, it will be much easier for the company to secure permanent deals/contracts with organizations, big time merchants and warehouse operators who are involved in moving goods and materials from one location to another on a regular basis.

Most players in the Global Cargo Airlines industry are positioning their businesses to maximize profits in the industry. It is an established fact that some of the key factors that will contribute to growth in this industry include growth in the manufacturing sector, consumption, international trade and also increase in technology reliance. We are not ruling out the fact that technology can also cut some jobs in the industry.

Lastly, operators in this industry know that some of the major factors that count positively in this line of business are competence, trust, honesty, good relationship management and of course timely and safe pick-ups and deliveries. Hence, they will ensure that they portray their company in this light.

8. Our Target Market

Our target markets are basically every one; organizations and individual as well who have cause to move documents, goods and materials from one location to another. In other words, our target market is the whole of the United States of America and below is a list of the people and organizations that we have plans to do business with;

• Merchants and Warehouse Operators
• Retailers who would want to move their goods from one location to another via air
• Manufacturers (Chemical manufacturers, and Textiles manufactures et al)
• Corporate organizations who would want to move cargo via air
• Government agencies who have cause to move goods and materials from one location to another locations via cargo

Our competitive advantage

The competitions that exist in the Global Cargo Airlines industry is stiff because anyone that has the finance and business expertise can decide to start this type of business howbeit on a small scale servicing a city or more. Although, the Global Cargo Airlines industry requires some form of training and expertise, but that does not in any way stop any serious-minded entrepreneur to start the business and still make good profit out of it.

The Business model we will be operating on, ease of payment, wide range of services and our excellent customer service culture will definitely count as a competitive advantage for Eagle Express® Air Cargo, Inc.

So also, we have a team that can go all the way to give our clients value for their money; a team that are trained and equipped to pay attention to details and deliver cargo and consignments safely, and on time both locally, nationally and international level.

Lastly, our employees will be well taken care of, and their welfare package will be among the best within our category in the industry meaning that they will be more than willing to build the business with us and help deliver our set goals and achieve all our aims and objectives.

9. SALES AND MARKETING STRATEGY

• Sources of Income

Eagle Express® Air Cargo, Inc. will ensure that we leverage on our strength and the opportunities available to us in the U.S. market to generate enough income that will help us drive the business to stability. We will go all the way to explore every available sources of income in the Global Cargo Airlines industry. Below are the sources we intend exploring to generate income for Eagle Express® Air Cargo, Inc.;

• Airfreight transportation integrated services

10. Sales Forecast

One thing is certain; there would always be individuals and corporate organizations in the United States of America who would always need the services of air cargo companies for the various purposes.

We are well positioned to take on the available market in New York City – New York and we are quite optimistic that we will meet our set target of generating enough income/profits from the first six months of operation and grow the business and our clientele base beyond New York City – New York to other cities in the United States of America where we intend marketing our services.

We have been able to examine the Global Cargo Airlines industry and we have analyzed our chances in the industry and we have been able to come up with the following sales forecast. Below are the sales projections for Eagle Express® Air Cargo, Inc., it is based on the location of our business and the wide range of services that we will be offering;

• First Fiscal Year (FY1):  $1.5 million
• Second Fiscal Year (FY2):  $2.5 million
• Third Fiscal Year (FY3):  $3.5 million

N.B : This projection was done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and natural disasters within the period stated above. There won’t be any major competitor offering same services as we do within same location. Please note that the above projection might be lower and at the same time it might be higher.

• Marketing Strategy and Sales Strategy

The marketing strategy adopted by Eagle Express® Air Cargo, Inc. is going to be driven basically by professionalism, excellent customer service, honesty and quality service delivery.

We will ensure that we build a loyal customer base. We want to drive sales via the output of our jobs and via referral from our satisfied customers. We are quite aware of how satisfied customers drive business growth especially air cargo/freight packaging and logistics services.

Eagle Express® Air Cargo, Inc. is strategically located and we are going to maximize the opportunities that are available which is why we spent more to locate the business in a location that will be visible and enable us to access our target market.

Our sales and marketing team will be recruited based on their vast experience in the industry and they will be trained on a regular basis so as to be equipped to meet their targets and the overall goal of Eagle Express® Air Cargo, Inc.

Our goal is to grow Eagle Express® Air Cargo, Inc. to become the leading air cargo services company in New York City – New York which is why we have mapped out strategies that will help us take advantage of the available market and grow to become a major force to reckon with in the Global Cargo Airlines industry. Eagle Express® Air Cargo, Inc. is set to make use of the following marketing and sales strategies to attract clients;

• Introduce our air cargo services business by sending introductory letters alongside our brochure to corporate organizations, merchants and warehouse operators, households and key stakeholders in New York City – New York
• Print out fliers and business cards and strategically drop them in offices, libraries, public facilities and train stations et al.
• Use friends and family to spread word about our business
• Post information about our company and the services we offer on bulletin boards in places like schools, libraries, and local coffee shops et al
• Place a small or classified advertisement in the newspaper, or local publication about our company and the services we offer
• Leverage on referral networks such as agencies that will attract clients who would need our customized services
• Advertise our business in relevant magazines, newspapers, TV and radio stations
• Attend relevant expos, seminars, and business fairs et al to market our services
• Engage in direct marketing approach
• Encourage the use of Word of mouth marketing from loyal and satisfied students
• Join local chambers of commerce and industry to market our services.

11. Publicity and Advertising Strategy

Any business that wants to grow beyond the corner of the street they are operating must be ready and willing to utilize every available means to advertise and promote the business. We intend growing our business beyond New York City – New York which is why we have perfected plans to build our brand via every available means.

We have been able to work with our brand and publicity consultants to help us map out publicity and advertising strategies that will help us walk our way into the heart of our target market.

We are set to become the number one choice for both corporate clients and households in the whole of New York and beyond which is why we have made provisions for effective publicity and advertisement of our air cargo services company. Below are the platforms Eagle Express® Air Cargo, Inc. intends leveraging on to promote and advertise the business;

• Place adverts on both print (newspapers and magazines) and electronic media platforms
• Sponsor relevant community – based events / programs
• Leverage on the internet and social media platforms like; Instagram, Facebook , twitter, YouTube, Google + et al to promote our services
• Install our billboards in strategic locations all around New York City – New York
• Distribute our fliers and handbills in target areas
• Contact corporate organizations and households by calling them up and informing them of Eagle Express® Air Cargo, Inc. and the services we offer
• List our company in local directories/yellow pages
• Advertise our company in our official website and employ strategies that will help us pull traffic to the site.
• Ensure that all our staff members wear our branded shirts and all our trucks and vans are well branded with our company logo et al.

12. Our Pricing Strategy

Eagle Express® Air Cargo, Inc. has perfected our plans to charge competitive rates since we have minimal overhead compared to our competition in the industry.

We will ensure that we leverage on price to win over customers; our prices will be affordable and negotiable. The fact that our business door is open to both individuals and corporate organizations means that we will have different price range for different category of clients. As the business grows, we will continue to review our pricing system to accommodate a wide range of clientele.

• Payment Options

The payment policy adopted by Eagle Express® Air Cargo, Inc. is all inclusive because we are quite aware that different customers prefer different payment options as it suits them but at the same time, we will ensure that we abide by the financial rules and regulation of the United States of America. Here are the payment options that Eagle Express® Air Cargo, Inc. will make available to her clients;

• Payment via bank transfer
• Payment via online bank transfer
• Payment via check
• Payment via Point of Sale Machines (POS Machine)
• Payment via bank draft
• Payment via mobile money

In view of the above, we have chosen banking platforms that will enable our client make payment for our services without any stress on their part.

13. Startup Expenditure (Budget)

Having done our due diligence , this is what it would cost us to start Eagle Express® Air Cargo, Inc. in the United of America;

• The total fee for incorporating the Business in the United States of America – $750.
• The budget for Liability insurance , permits and license – $25,500
• The amount needed to acquire a suitable Office facility in New York City – New York for 6 months (Re – Construction of the facility inclusive) – $250,000.
• The cost for equipping the office (computers, printers, fax machines, furniture, telephones, filing cabins, safety gadgets and electronics et al): $15,000
• The cost of logistics chain software, accounting software, CRM software and Payroll Software – $q3,000
• Other start-up expenses including stationery – $1000
• Phone and Utilities (gas, sewer, water and electric) deposits – ($3,500).
• Operational cost for the first 3 months (salaries of employees, payments of bills et al) – $120,000
• The cost of acquiring forklifts – $17,000
• The cost of launching our official Website: $600
• Additional Expenditure (Business cards, Signage, Adverts and Promotions et al): $2,500

Going by the report from our market research and feasibility studies, we will need about $600,000 to set up a standard air cargo services business in New York City. Please note that we don’t own our cargo airline hence the reason for the budgeted amount.

Eagle Express® Air Cargo, Inc. is a family business that is owned and financed by Spencer James Teddy and his immediate family members. They do not intend to welcome any external business partner which is why he has decided to restrict the sourcing of the startup capital to 3 major sources.

• Generate part of the startup capital from personal savings
• Source for soft loans from family members and friends
• Apply for loan from the bank

N.B: We have been able to generate about $100,000 ( Personal savings $80,000 and soft loan from family members $20,000) and we are at the final stages of obtaining a loan facility of $500,000 from our bank. All the papers and documents have been signed and submitted, the loan has been approved and any moment from now our account will be credited with the amount.

14. Sustainability and Expansion Strategy

The future of a business lies in the number of loyal customers that they have, the capacity and competence of their employees, their investment strategy and business structure. If all of these factors are missing from a business, then it won’t be too long before the business closes shop.

One of our major goals of starting Eagle Express® Air Cargo, Inc. is to build a business that will survive off its own cash flow without injecting finance from external sources once the business is officially running.

We know that one of the ways of gaining approval and winning customers over is to offer our air cargo services a little bit cheaper than what is obtainable in the market and also to ensure timely and safe deliveries. We are prepared to survive on lower profit margin for a while.

Eagle Express® Air Cargo, Inc. will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and retraining of our workforce is at the top burner.

We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List/Milestone

• Business Name Availability Check:>Completed
• Business Incorporation: Completed
• Opening of Corporate Bank Accounts: Completed
• Opening Online Payment Platforms: Completed
• Application and Obtaining Tax Payer’s ID: In Progress
• Application for business license and permit: Completed
• Purchase of Insurance for the Business: Completed
• Renting of office facility and renovation of the facility: Completed
• Conducting Feasibility Studies and market survey: Completed
• Startup Capital Generation: Completed
• Writing of Business Plan: Completed
• Drafting of Employee’s Handbook: Completed
• Drafting of Contract Documents: In Progress
• Design of The Company’s Logo: Completed
• Printing of Promotional Materials: Completed
• Recruitment of employees and drivers: In Progress
• Purchase of the needed forklift, furniture, office equipment, electronic appliances and facility facelift: In progress
• Creating Official Website for the Company: In Progress
• Creating Awareness for the business (Business PR) : In Progress
• Health and Safety and Fire Safety Arrangement: In Progress
• Establishing business relationship with key players in the industry (networking and membership of relevant organizations and chambers of commerce) and cargo airline operators: Completed

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How to Start Air Cargo Business: A Comprehensive Guide for Beginners

Have you ever considered starting your own air cargo business? If you’ve got a passion for logistics, a keen business sense and a willingness to work hard, this could be the perfect venture for you. With the rise of e-commerce and global trade, air cargo businesses have become increasingly important and profitable.

In this article, we’re going to explore the key steps you need to take to start your own air cargo business. We’ll take a comprehensive look at everything from choosing the right aircraft to hiring staff, marketing and growing your business. Whether you’re just starting out or have some experience in the business, this guide will provide you with valuable insights and practical tips to help you achieve your goals.

Starting an air cargo business is no easy feat, but it can be a highly rewarding one. You’ll be able to travel the world, meet fascinating people, and play a crucial role in the global economy. With a little guidance and perseverance, you can turn your dreams into reality and start your own successful air cargo business. So, let’s get started! Market research for air cargo business

Before starting an air cargo business, it is essential to conduct market research to understand the industry’s dynamics, potential customers, competitors, and opportunities. It enables you to develop a business plan, identify potential challenges, and determine the feasibility of your venture.

• Identify industry trends – the air cargo industry is evolving with advances in technology, regulations, and global economic changes. Common trends include the use of drones, e-commerce, and sustainable fuel alternatives. Understanding the latest trends can help you establish a competitive and innovative brand.
• Understand customer demand – knowing the needs of existing and potential customers can enable you to tailor your services to their needs. Research on what kind of products are in high demand and analyze the growth rate of the industry. Understanding customer demands, shipping profiles, customer service expectations or delivery times can help you position your business competitively.
• Study the competition – Air cargo is a hyper-competitive industry, and the key is to provide efficient services while keeping costs lower than the competition. Analyze your primary competitors, including their offerings, pricing strategies, marketing strategies, and areas where they thrive and where they fall short. It enables you to evaluate your strengths and weaknesses and determine what you need to improve to surpass your competitors.

Legal Requirements for Starting an Air Cargo Business

Starting an air cargo business involves a lot of legal requirements that must be met. Compliance with these regulations ensures that you are operating legally and protects your business from legal consequences. Here are some of the legal requirements you need to know before starting an air cargo business:

• Registration: You need to register your business with the relevant authorities. This includes registering with the Federal Aviation Administration (FAA) and obtaining a certificate of registration.
• Licensing: You need to obtain the necessary licensing from the FAA. The type of licensing you need will depend on the size of your aircraft, the type of cargo you intend to transport, and the routes you plan to fly.
• Insurance: You will need to obtain liability insurance that covers your aircraft, cargo, and any public liability claims. The amount of insurance you need will depend on the type of cargo you are transporting and the size of your aircraft.

Compliance Regulations for Starting an Air Cargo Business

Aside from the legal requirements, there are also numerous compliance regulations that you need to comply with to operate an air cargo business legally. Here are some of the commonly known compliance regulations:

• Environmental Regulations: You need to comply with environmental regulations to reduce emissions and mitigate the impact of air cargo operations on the environment.
• Aircraft Maintenance: You must comply with the FAA’s standards for aircraft maintenance to ensure that your aircraft remains airworthy and safe to operate.
• Cargo Safety and Security: You need to comply with the Transportation Security Administration’s regulations regarding cargo safety and security. You must ensure that your cargo is screened for any security threats before transporting it.

Cargo Documents and Record Keeping

Record-keeping is also a critical aspect of starting an air cargo business. You need to keep proper records of all your cargo transactions. Some of the important records you need to keep include:

• Bills of Lading: This document serves as a receipt for your cargo. It includes the details of the cargo and payment terms.
• Air Waybills: This document is used to keep track of the cargo as it moves through different stages of shipping. It includes the recipient’s details and the carrier’s information.
• Cargo Manifests: This document includes a list of all the cargo on board your aircraft. It is used for customs and security purposes.

Keeping accurate records will help you track your cargo, maintain compliance, and manage your financials. Failure to maintain accurate records could lead to legal consequences and financial losses.

Starting an air cargo business requires compliance with numerous legal and regulatory requirements. Understanding these requirements is a crucial step in getting your business off the ground. Be sure to research the applicable regulations and seek professional guidance to ensure that your air cargo business meets all legal and compliance standards.

Equipment and facilities needed for air cargo business

Starting an air cargo business requires a significant investment in equipment and infrastructure. Here are the key pieces of equipment and facilities you’ll need:

• Freighters or cargo planes: Air cargo businesses require aircraft that are specifically designed for carrying cargo. Many companies use converted passenger planes, while others use larger, custom-built freighter planes. You’ll need to determine the size and capacity of the aircraft based on your business needs.
• Ground equipment: In addition to planes, you’ll need specialized ground equipment for loading and unloading cargo. This includes items like forklifts, pallet loaders, and cargo containers. The ground equipment should be chosen based on the size and weight of the cargo you’re planning to transport.
• Warehousing facilities: Air cargo businesses require warehousing facilities for storage and processing of cargo. You’ll need to have a dedicated facility that is equipped with temperature-controlled zones, loading docks, and storage racks. Additionally, the facility will need to be spacious enough to accommodate the expected volume of shipments.

The Importance of Equipment and Facilities

Having the right equipment and facilities is essential to running a successful air cargo business. Without them, you’ll struggle to keep up with demand, and you may run into costly delays or lost shipments.

When choosing equipment and facilities, it’s important to consider not only your current needs but also your future growth plans. You’ll want to make sure that your equipment and facilities can accommodate increased demand, and that they can be upgraded or expanded as your business grows.

The Cost of Equipment and Facilities

The cost of equipment and facilities can vary widely depending on the size and scope of your business. Here are some rough estimates for each:

While these costs may seem daunting, remember that the right equipment and facilities are an investment in the long-term success of your business. By taking the time and resources to properly equip your operation, you’ll set yourself up for growth and profitability.

Choosing the Right Aircraft for Air Cargo Business

When starting an air cargo business, choosing the right aircraft is essential. Not only will it determine the amount and types of cargo that can be transported, but it will also affect operational costs and revenue. Here are some factors to consider when choosing the right aircraft for your air cargo business:

• The maximum payload capacity of the aircraft
• The range of the aircraft
• The type of cargo that will be transported

The maximum payload capacity of the aircraft is the maximum weight of the cargo that the aircraft can carry. This is a crucial factor to consider as it will determine the size of the cargo that can be transported. It is also important to note that the payload capacity is affected by the range of the aircraft. The farther the aircraft needs to travel, the more fuel it will consume, which will affect the maximum payload it can carry.

The range of the aircraft is the maximum distance that the aircraft can fly without refueling. This is important as it will determine the destinations that the aircraft can reach. It is also important to consider the demand for air cargo transportation in the destinations that the aircraft can serve.

The type of cargo that will be transported is also an important factor to consider. Different types of cargo require different types of aircraft. For example, perishable goods require refrigerated cargo planes, and oversized cargo requires cargo planes with larger doors and reinforced floors.

It is important to research and compare different aircraft types to determine the best fit for your air cargo business. Consider all the factors and the specific needs of your target market before making a final decision.

Recruiting and Training Staff for Air Cargo Business

The success of an air cargo business largely depends on the recruitment and training of staff. In order to create a team of competent and efficient employees, the following steps must be taken:

• Identify Job Roles: Begin by defining the specific roles and responsibilities for each position in your air cargo business. Determine the qualifications, experience, and skill sets required for each job. This will help you to target the right candidates for each position.
• Develop a Recruitment Strategy: A recruitment strategy should be developed to attract the right candidates. This is particularly important when starting out in the air cargo industry where there may be a strong competition for top talent. Some strategies to consider are using job portals, career fairs, and social media to reach out to potential applicants.
• Conduct Interviews and Assessments: A company can use various methods to assess potential hires like personality and aptitude tests or job sampling. Interviewees should be evaluated for their skills, experience, and qualifications as well as their attitude and aptitude for the job. This can be done through both phone and face-to-face interactions.

Once you have identified the right candidates, it’s time to train your new staff. Training should be done on two levels – job-specific training and general training.

• Job-Specific Training: This refers to the training that focuses specifically on the job role of each employee. Employees should receive training on the procedures, practices, and regulations surrounding air cargo. Training should also cover safety measures and compliance with industry regulations.
• General Training: Once the employees have job-specific training, the business owners should focus on general training that helps to develop core competencies such as customer service, communication, and leadership, as well as problem-solving.

Training Methods for Employees in Air Cargo Business

There are various training methods that owners of air cargo businesses can implement to ensure that they have a well-trained and effective workforce. These include:

• On-The-Job Training: This type of training involves new employees being paired with a mentor or trainer who has experience in the job role and is able to guide them through the learning process.
• Online Training: Online training is an effective method of delivering general training to new and existing staff, as it is flexible and can be done remotely. Computer-based training such as e-learning modules or instructional videos can deliver training content efficiently.
• In-House Training: This method of training involves hiring a professional trainer who specializes in air cargo practices and may have significant experience in the industry. Employees receive training specifically tailored to the needs of the business.

Recruiting and training are some of the most crucial steps when starting an air cargo business as they form the foundation of any company. It is important to find the right people for the job and then train them effectively to ensure that your business can thrive. With a well-trained workforce in place, companies can enjoy increased efficiency and productivity.

Each method of training has its own set of advantages and disadvantages. Choosing the right training method for your air cargo business depends on many factors like the specific learning needs of your employees, business practices, and management goals.

Formulating a business plan for air cargo business

Starting an air cargo business can be a challenging and rewarding endeavor. To create a successful venture, it is essential to formulate a solid business plan. Here are the steps to follow:

• Executive summary: This section provides an overview of your business, including your mission, target market, and key objectives.
• Market analysis: Conduct research on the air cargo industry and identify your competitors, target customers, and geography.
• Business description: Describe your company’s products or services, organizational structure, and management team.
• Marketing strategy: Outline how you plan to promote your business and attract customers, including advertising, public relations, and social media.
• Financial plan: This section should cover projected income and expenses, funding sources, and financial projections for the first few years of the business.
• Operations plan: Detail the day-to-day management of your air cargo business, including personnel requirements, equipment needs, and regulatory compliance.

Creating a business plan can be a time-consuming process, but it is essential for success. Get a professional business plan writer if needed, or seek advice and support from industry associations and mentors.

Marketing strategy for air cargo business

Marketing is an essential aspect of any business, and the air cargo industry is no exception. A strong marketing strategy will help your air cargo business stand out from the competition and attract clients. Here are some tips to help you develop an effective marketing strategy:

• Identify your target market: Knowing who your ideal customers are is crucial to tailoring your marketing efforts to their needs. Are you targeting businesses that regularly ship large quantities of goods? Or are you catering to individuals and small enterprises that occasionally need to ship goods?
• Create a unique selling proposition: What sets your air cargo business apart from the competition? Is it your quick delivery times, affordable prices, or excellent customer service? Highlight your unique selling proposition in all of your marketing materials to attract potential customers.
• Develop a strong online presence: In today’s digital age, having a website and social media presence is crucial for any business. Make sure your website is easy to navigate and includes information about your services, pricing, and contact information. Use social media to share updates about your business, such as new routes, shipping success stories, and testimonials from satisfied customers.

In addition to these tips, consider partnering with companies that complement your air cargo business, such as freight forwarders or logistics providers. Collaborating with these businesses can help expand your reach and attract new clients.

To track your marketing efforts, consider using analytics tools to monitor website traffic, social media engagement, and other metrics. This will help you identify what’s working and what’s not so you can make adjustments to your marketing strategy as needed.

A strong marketing strategy is crucial for any air cargo business looking to succeed in a competitive industry. By identifying your target market, highlighting your unique selling proposition, developing a strong online presence, and partnering with complementary businesses, you can attract new customers and grow your business.

Handling and Processing Cargo for Air Cargo Business

The key to any successful air cargo business is the proper handling and processing of cargo. Here are some important factors to consider when starting an air cargo business:

• Packaging and Labeling: To ensure safety during transport, all cargo must be properly packaged and labeled. This includes using sturdy containers, securing the cargo with padding or straps, and labeling the package with clear and accurate identification.
• Documentation: Proper documentation is crucial to the success of any air cargo business. This includes bills of lading, customs forms, and other necessary paperwork. All documents should be accurate and up-to-date.
• Handling Equipment: To move cargo efficiently, air cargo businesses need the proper handling equipment. This includes forklifts, conveyor belts, and other specialized equipment needed for specific types of cargo.

Once the cargo is properly packaged, labeled, and documented, it must be processed through the air cargo system. This includes:

• Acceptance: The cargo is checked in and verified against the documentation, and any necessary security checks are performed.
• Processing: The cargo is sorted and moved to the appropriate aircraft for transport.
• Transfer: If the cargo must be transferred to another aircraft, it is moved to the transfer area and checked against the documentation before being loaded onto the new aircraft.
• Delivery: The cargo is unloaded from the aircraft and transported to its final destination.

In addition to proper handling and processing, air cargo businesses must comply with all regulations and safety standards, including those established by the International Air Transport Association (IATA) and the International Civil Aviation Organization (ICAO).

By following these guidelines and taking the necessary precautions, you can ensure the safe and efficient handling and processing of air cargo for your business.

Pricing Strategy for Air Cargo Business

The pricing strategy for an air cargo business is crucial for profitability. The price charged for cargo transportation services must cover the cost of operations, maintenance, and expansion. To develop the right pricing strategy for an air cargo business, the following factors need to be considered:

• Costs: The pricing strategy for an air cargo business must cover the fixed costs of transportation, handling, fuel, and labor, as well as variable costs like maintenance and repair. The business owner must evaluate all expenditures and expenses and set a price that covers these costs.
• Competition: The pricing plan must also consider the prices charged by competitors in the air cargo industry. The business owner must identify the price range used by competitors to determine whether to charge a lower, equal, or higher price. Setting a lower price than competitors may attract clients, but the profit margin will decrease.
• Market demand: The level of market demand for air cargo services will determine the pricing strategy. The owner of the business must examine how customers perceive the value of air cargo services and set a price that reflects this perceived value. A business that offers a unique or valuable service may charge more for cargo transportation services because of the value-add service they provide.

To succeed in air cargo business, a business owner must have the right pricing strategy. There is no single formula for setting the right price for air cargo transportation services. Choosing a pricing plan that covers all costs, considers competitors’ pricing, and the market demand will help keep the business profitable.

Here is an example of a pricing table for air cargo business, illustrating different price ranges according to distance or weight:

This table indicates that the price per mile increases as the distance increases since the fuel and handling costs increase as well. It is essential to have a pricing strategy that covers all costs while remaining competitive and provides value for the customer.

Identifying potential challenges and risks for air cargo business

Starting an air cargo business can be lucrative, but it also comes with potential challenges and risks that need to be identified and addressed. Here are ten factors to consider:

• Competition: Air cargo is a competitive industry, and new entrants may face challenges from established players with deeper pockets.
• Regulations: Air cargo must comply with strict regulations from federal agencies, including the FAA and TSA.
• Fuel Costs: Fuel costs can account for a significant portion of the air cargo business’s expenses and fluctuate rapidly, making forecasting challenging.
• Weather Disruptions: Weather disruptions, like winter storms or hurricanes, can cause delays or cancelations, resulting in higher costs and loss of revenue.
• Technology: The air cargo business relies heavily on technology, and operators must stay up-to-date on the latest technology trends to remain competitive.
• Security: Air cargo is a high-security industry, and cargo operators must be vigilant to protect their cargo from theft or damage.
• Cargo Damage: Cargo damage can occur during transport, causing financial losses and damage to a company’s reputation.
• Operational Risks: Operational risks include accidents, equipment malfunctions, and other issues that can cause disruptions to the air cargo business.
• International Regulations: Operating an air cargo business across international borders can be complicated due to varying regulations and customs rules.
• Labour Costs: Labour costs can be high in the air cargo business, particularly in areas where there is a high demand for skilled labour.

Addressing potential challenges and risks in air cargo business

To mitigate potential challenges and risks in the air cargo business, it is essential to have a solid business plan in place that includes:

• Competitive analysis and differentiation strategies to stand out in the competitive air cargo market.
• Compliance with all relevant regulatory requirements.
• A fuel hedging strategy to minimize fuel cost fluctuations.
• A contingency plan for sudden weather disruptions.
• Investments in the latest technology to ensure efficient and effective operations.
• A comprehensive cargo security plan.
• An insurance policy that covers cargo damage.
• Regular equipment maintenance and safety training for employees to minimize operational risks.
• A clear understanding of international regulations and customs rules to operate successfully across borders.
• A labour cost strategy that balances the need for skilled labour with the need to remain cost-competitive.

The Bottom Line

Starting an air cargo business comes with potential challenges and risks, but with proper planning, preparation, and risk mitigation strategies, it can be a profitable and rewarding business venture.

Frequently Asked Questions about How to Start an Air Cargo Business

1. what are the basic requirements to start an air cargo business.

To start an air cargo business, you need to obtain proper licenses and permits, secure financing, and acquire the necessary equipment and facilities. Additionally, you must comply with all the safety regulations set forth by government agencies.

2. How do I choose an appropriate business name?

Your business name should be easy to remember and unique. It should also reflect your company’s vision and values. You may want to do a trademark search to ensure that your name isn’t already taken.

3. How do I find clients for my air cargo business?

You can start by reaching out to potential clients and building relationships with them. Attend trade shows and conferences relevant to the industry to make connections. Consider partnering with shipping agents who can help you find new clients.

4. How can I make my air cargo business stand out in the market?

Differentiate your business by offering unique services and a superior customer experience. Build a strong brand with a distinctive logo and marketing strategy. Consistently provide high-quality services that meet or exceed your clients’ expectations.

5. How do I manage my inventory and track shipments?

Utilize advanced technology to track your inventory and shipments, including real-time tracking updates and electronic data interchange (EDI) systems. Consider hiring a logistics manager or outsourcing your logistics to a third-party provider.

6. What are the funding options available for starting an air cargo business?

You can seek out loans from banks or other financial institutions, tap into your personal savings, or consider fundraising through equity investments. You may also be able to secure government grants or other forms of financing.

7. What are the biggest challenges facing the air cargo industry?

The air cargo industry faces several challenges, including global economic fluctuations, complex regulations, and competition from other modes of transportation. Airline safety concerns and security regulations also impact the industry.

Closing Thoughts

Thank you for reading this guide on how to start an air cargo business. Starting a business is never easy, but with the right strategies and mindset, you can move forward with confidence. Remember to stay focused and dedicated to providing top-notch services to your clients. We hope our guide has provided you with useful insights, and we wish you success in your new venture. Don’t forget to visit us again for more useful articles.

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How to Start an Air Cargo Business: A Step-by-Step Guide

By Happy Sharer

Introduction

The demand for air freight services has been steadily increasing in recent years. With the growth of e-commerce and global shipping, starting an air cargo business can be a great opportunity to capitalize on this trend. Whether you’re looking to start a large-scale operation or a smaller business that offers specialized services, there are several steps you’ll need to take to get your business up and running.

What is an Air Cargo Business?

An air cargo business is any organization that transports goods or people by air. This can include international airlines, domestic carriers, freight forwarders, and charter companies. The types of goods carried can vary, from mail, parcels, and food to hazardous materials, live animals, and even military equipment. Depending on the size and scope of the business, these services may be provided locally, regionally, or even globally.

Overview of the Steps to Starting an Air Cargo Business

Starting an air cargo business is a complex process that involves a number of steps. Below is an overview of the steps you’ll need to take to get your business up and running:

• Research the local regulations and licensing requirements for air cargo businesses.
• Create a business plan for your air cargo business.
• Find a suitable location to operate your air cargo business.
• Acquire necessary equipment and vehicles to operate your air cargo business.

Research the Local Regulations and Licensing Requirements for Air Cargo Businesses

Before you can start your air cargo business, you’ll need to make sure you understand the local regulations and licensing requirements. Depending on your location, you may need to obtain certain permits or licenses before you can legally operate your business.

Check with Your Local Government

The first step is to contact your local government and inquire about any regulations or licensing requirements for air cargo businesses. You should also find out if there are any other restrictions or requirements related to operating an air cargo business in your area. For example, some areas may require businesses to obtain a special permit or license to transport hazardous materials.

Identify Any Necessary Permits or Licenses

Once you’ve identified any necessary permits or licenses, you’ll need to obtain them before you can legally operate your air cargo business. Depending on your location, this may require filing an application, providing proof of insurance, and/or completing additional paperwork. Make sure to check with your local government to determine what is required.

Create a Business Plan for Your Air Cargo Business

Creating a business plan is an essential step in starting any business, and an air cargo business is no exception. A well-thought-out business plan will help you identify your objectives, estimate start-up costs, and develop a marketing strategy.

Outline Your Objectives

Your business plan should begin by outlining your objectives. What do you hope to accomplish with your air cargo business? Do you intend to offer local, regional, or global services? What type of cargo will you be transporting? Answering these questions will help you create a clear vision for your business.

Estimate Start-up Costs

You’ll also need to estimate the start-up costs associated with your air cargo business. This includes the cost of purchasing aircrafts, vehicles, and other necessary equipment, as well as any licensing or permitting fees. Additionally, you should factor in the cost of hiring qualified personnel to operate the equipment.

Develop a Marketing Strategy

Finally, you’ll need to develop a marketing strategy to attract customers to your air cargo business. Consider creating a website or social media accounts to advertise your services. You might also consider attending trade shows or partnering with other businesses to promote your services.

Find a Suitable Location to Operate Your Air Cargo Business

Once you’ve created a business plan, you’ll need to find a suitable location to operate your air cargo business. There are a few factors to consider when selecting a location, including accessibility to customers and security of the facility.

Consider Accessibility to Customers

When selecting a location, you should consider how accessible it is to potential customers. If you plan on serving local customers, you’ll want to choose a location that is easily accessible by car or public transportation. If you plan on offering regional or global services, you’ll want to choose a location that is close to an airport or other transportation hub.

Choose a Secure Facility

It’s also important to choose a secure facility to operate your air cargo business. You’ll want to make sure the facility has adequate security measures in place to protect your equipment and personnel. Additionally, you should make sure the facility is able to accommodate any necessary safety protocols, such as proper ventilation or temperature control.

Acquire Necessary Equipment and Vehicles to Operate Your Air Cargo Business

Once you’ve found a suitable location, you’ll need to acquire the necessary equipment and vehicles to operate your air cargo business. This includes aircrafts, trucks, and other necessary equipment.

Purchase Aircrafts, Trucks, and Other Necessary Equipment

You’ll need to purchase aircrafts, trucks, and other necessary equipment to operate your air cargo business. Make sure to research the different options available and select the best equipment for your needs. Additionally, you may need to invest in additional safety equipment, such as fire extinguishers and emergency response kits, depending on the type of cargo you plan on transporting.

Hire Qualified Personnel to Operate the Equipment

In addition to purchasing the necessary equipment, you’ll need to hire qualified personnel to operate it. Make sure to thoroughly vet any potential employees to ensure they have the necessary qualifications and experience to safely and effectively operate the equipment. You may also need to obtain additional certifications for certain types of cargo.

Starting an air cargo business is a great way to capitalize on the growing demand for air freight services. To get your business off the ground, you’ll need to research the local regulations and licensing requirements, create a business plan, find a suitable location, and acquire necessary equipment and vehicles. With the right preparation and dedication, you can launch a successful air cargo business.

Recap Steps to Starting an Air Cargo Business

• Research the local regulations and licensing requirements.
• Create a business plan.
• Find a suitable location.
• Acquire necessary equipment and vehicles.

Summary of Benefits of Starting an Air Cargo Business

Starting an air cargo business offers numerous benefits. Not only can you capitalize on the growing demand for air freight services, but you can also enjoy the freedom and flexibility of running your own business. With the right preparation and dedication, you can launch a successful air cargo business.

(Note: Is this article not meeting your expectations? Do you have knowledge or insights to share? Unlock new opportunities and expand your reach by joining our authors team. Click Registration to join us and share your expertise with our readers.)

Hi, I'm Happy Sharer and I love sharing interesting and useful knowledge with others. I have a passion for learning and enjoy explaining complex concepts in a simple way.

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Airline Business Plan

Start your own airline business plan

Executive Summary executive summary is a brief introduction to your business plan. It describes your business, the problem that it solves, your target market, and financial highlights.">

Opportunity.

Economic growth and the requirements of redevelopment, not to mention the impending entry of several countries in the region to the European Union, are creating increased demand for air services between Western Europe and the countries of Southeast Europe and Turkey.

The market combines a variety of elements all of which demand a higher quality of air service than often currently available:

• Business travelers requiring convenience, reliability, speed, and schedules built around business needs.
• Government and international organization travelers, requiring the same elements.
• Personal and leisure travelers from the Southeast Europe/Turkey region who have the money to travel by air and who increasingly demand a higher level of service and convenience, but at an economical cost.
• The “Diaspora,” Personal and leisure travelers originally from the Southeast Europe/Turkey region, but now living and working in sizable numbers in the countries of Western Europe, with the same demands.
• Western European personal and leisure travelers, primarily traveling on the airline’s routes between Western European points.
• Seasonal (primarily summer, with some limited niche markets in the winter period) holiday travelers, primarily destined for Greece, Turkey, and the islands of the Mediterranean. Cost, reliability, convenience, and destination are their concerns.

The proposed new airline will appeal to all these distinct groups by offering better quality service (and in some cases, offering service where none now exists), at a higher level of safety, comfort, and convenience, and at reasonable fares, than currently available. The new airline also will focus on the niche markets identified in the Service Description section of this plan, enabling it to better serve and to become identified as the carrier of choice for those markets.

Competition

The overall airline industry operating between Western Europe and Southeastern Europe and Turkey consists of four primary segments:

• Established mainline European carriers (primarily Swiss International, Austrian, Lufthansa, Alitalia, Malev, Turkish) utilizing their Southeast European routes as spokes connecting to main hubs in Western Europe (or Budapest and Istanbul in the case of Malev and Turkish, respectively) and serving to feed traffic to their prime intra-European and trans-Atlantic routes (or domestic Turkish routes in the case of Turkish).
• Smaller, but generally well-established regional airlines primarily from Western Europe or the upper level of Eastern European states (primarily Swiss International, Tyrolean, and Adria) that perform essentially the same function as the mainline carriers or, in the case of carriers like Adria, link destinations in Southeast Europe to their own national capitals.
• Home-based Southeastern European carriers (such as ADA Air, Albanian Airlines, Avioimpex, Balkan Air, Hemus Air, JAT, and Tarom Airways) that often operate older, Soviet-built aircraft or turboprops, offer a generally lower level of service (though not always lower fares), and are often less highly regarded, including by travelers from Southeastern Europe. These airlines connect points within Southeast Europe, or they may connect Southeastern European destinations to major destinations in Western Europe.
• There also is a fourth segment worth noting, and that is the fairly significant charter market that exists within certain niche or seasonal markets. This market includes charter flights between Pristina and destinations in Switzerland and Germany, as well as primarily summer charters from Southeast Europe to New York and other destinations in North America. These charters are often operated by individual travel agencies or airlines, and often are categorized by a low level of service and utilization of older, often Soviet-built, aircraft. There also are the vacation charters that operate from Western Europe to Greece, Turkey, Cyprus, and the other holiday spots of Southeastern Europe and the Mediterranean.

It is anticipated that the proposed new airline would most closely fit into the second grouping above, but would compete effectively with all four main segments through a combination of a high level of safety and service, carefully selected routes, niche-market service, convenient schedules, reasonable and competitive fares, and modern, safe, comfortable aircraft. It also will offer service on under-served and unserved routes where little or no competition currently exists.

Air Leo will fill a niche in the growing air-travel and cargo markets linking Western Europe, and points beyond, to Southeastern Europe and Turkey; to achieve high, and profitable, load factors by identifying and serving key routes and city pairs currently unserved, under-served, or poorly served, and where significant unmet demand exists; and to set a new standard for air service and professionalism both within the target market region and beyond.

Expectations

Financial highlights by year, current alternatives.

The new airline’s main competitors will vary depending on market and route served, and the category of passenger. For the most part, competition can be expected as follows:

Business and Government/IO segments to and from Southeastern Europe

Austrian/Tyrolean

Swiss International

For SE European Regional and Diaspora Personal and Leisure Travelers

Balkan/Hemus

For Western European Personal and Leisure Travelers, as well as Business and Government/IO Travelers between Western European destinations

Air France/Air Inter

British Airways/CityFlyer 

Deutsche Air BA

TurkishJATKLM/KLM Cityhopper/KLM UK

For seasonal Holiday Travelers to Southeastern Europe and Turkey

British Airways

British Midlands

Hapag Lloyd

The larger, more established carriers often suffer from a lack of flexibility, and a focus on feeding their main intra-European and trans-Atlantic routes. The smaller regional carriers often are focused almost exclusively on their own core regional service. The Southeastern European airlines often suffer from poor service and poor reputations. And the larger, more established charter operators are focused on the holiday charter and package market.

Again, the extent of competition (and what is listed here is not comprehensive) dictates the importance of the new airline’s three-prong strategy to seek out unserved and under-served routes and city pairs, key niche markets where it can effectively compete or create its own market, and meeting peak travel demands on key regional, seasonal, and intermittent routes. It also points out the importance of standing out from the crowd through offering a higher level of service and convenience, and utilizing technology and a service-oriented staff to achieve recognition and passenger preference right from the outset.

Our advantages

In comparing the proposed new airline to its competitors, there are at least two levels of comparison that must be considered; the usually lower-standard airlines, both scheduled and charter, flying out of the Southeastern European region, and the higher-standard, more highly regarded airlines operating out of Western Europe.

Beating the former source of competition is both a reasonable and an essential goal. But comparing favorably, and even standing notably above, the latter also is an important objective since these airlines will represent direct competition to the new airline on many of its projected key routes, despite efforts to avoid such competition to the extent feasible.

In comparing the proposed new carrier to both its Southeastern European and its Western European competition, it is important to look at those factors that determine how most travelers choose an airline. They include the following (and the order of importance is different for each traveler and each situation, but the most important factors are listed):

• Safety, actual and perceived;
• Cost, and range of fares offered;
• Destinations served;
• Availability of seats;
• Availability of fares;
• Convenience of flight schedules, times of arrivals and departures;
• Frequency of flights;
• Connections, including reliability and convenience of connections;
• Nature of flights: non-stop, direct, number of stops, aircraft changes;
• Availability of different classes of service;
• Onboard comfort, service, meals, and amenities;
• Type of aircraft, including jet or non-jet, size, and speed;
• Age and condition of aircraft;
• Ease and efficiency of reservations and ticketing;
• Reliability and on-time departures and arrivals;
• Ground service;
• Reliability and quality of baggage handling;
• Friendly, competent service in reservations, check-in, and in the air;
• Overall reputation of airline;
• Nationality of carrier;
• Factors of personal preference.

While no airline probably can excel in every one of these areas, the closer an airline comes to "excellent," or at least "good," ratings in each of these key areas, the better it will fare in its competitive standing.

Both in the overall design of the airline and its basic operational features, as well as in its management, quality control, and day-to-day operations, the proposed airline is expected to stand out positively in almost every regard.

Competition with Southeastern European carriers While not all Southeastern European carriers fit the stereotype presented here, and several are in the process of privatization and ostensible upgrading, most do operate at a lower level of service than is customary in Western Europe.

It is not uncommon for carriers in the region to operate older Soviet-built equipment (perceived to be less comfortable, less safe, and less reliable than its Western competition – perceptions that often are accurate).

For instance, such competing airlines as Avioimpex of the Former Yugoslav Republic of Macedonia, Albanian Airlines (Albania’s Kuwaiti-owned private carrier), ADA Air (a smaller private carrier in Albania with which BalkConsort has been partnered for certain purposes), Hemus Air and Bulgarian Airlines, both of Bulgaria, Tarom, Romania’s state carrier, and even Malev, the Hungarian airline, still operate Soviet-era aircraft in their fleets. In some cases, these aircraft are turbo-prop powered, and not pure jet.

While often it is relatively inexpensive to lease such aircraft, their operating costs tend to be significantly higher than newer, more fuel-efficient Western-built aircraft, and their safety, reliability, and noise factors are often poor, in some cases limiting their ability to operate in some markets.

Service levels are poor in general, among both scheduled and charter carriers, which represent a significant part of the market, particularly in service to Kosovo and Turkey, the two niche markets identified for the new carrier.

By utilizing modern, safe, reliable, and cost-effective Western-built regional jet aircraft, the proposed new airline will offer a far more attractive alternative to the traveler both from within and outside Southeast Europe, and will be able to operate with far lower fuel and maintenance costs than the competition.

The comfort, reliability, speed, and safety of the new airline’s aircraft all will enable it to be the airline of preference for virtually all business, government, and organizational travelers from both within and outside the target region when traveling to or within the region, and it also will be preferred by most leisure and personal travelers, including those from with the target region, as well.

Greater reliability and punctuality of the aircraft, augmented by state-of-the-art navigational devices that permit operation under a wider range of weather and visibility conditions, will enable the airline to compete most favorably on those bases also, and will ensure the least likelihood of flight cancellations, postponements, and missed or late connections.

On the basis of fares, the new airline will offer highly competitive fares which, in many cases, should be below those offered by its Southeastern European competition. Higher load factors, combined with greater efficiency both in operational costs as well as in reservations, ticketing, and check-in, will enable the new airline to be highly competitive from both a cost and a quality perspective, and will also enable it to retain a higher percentage of its revenues.

In short, the local competition, except in a few cases (such as Aegean/Cronus Airlines, and to a lesser extent Olympic Airways, from Greece; Adria from Slovenia; in some cases Malev, from Hungary; and the Turkish carriers) will not represent very strong competition to the new airline, and particularly in attracting the primary market groups at which the new carrier will be aimed.

Finally, the new carrier will be seeking out, as part of its business and marketing strategies, routes and city pairs that offer unserved or under-served demand. That strategy also will help reduce the threat from competition, and will enable the carrier to further establish itself as the carrier of choice in Southeast Europe.

Competition with Western European carriers The competitive picture is somewhat different when Western European carriers represent the competition. Many of the new airline’s competitive advantages relative to Southeastern European carriers are erased or at least minimized.

In most cases, the new airline will be competing with other carriers operating aircraft of a similar nature. Safety, comfort, convenience, and reliability, as well as in many cases cost, all are on a similar footing. To stand out from the crowd, the airline must do things either differently or better, or both, than its competitors, and it is here that both the design and the management of the new airline must be at their sharpest.

The competition in this region will include such well-established carriers as Swiss International, Austrian, Tyrolean, Lufthansa, KLM, British Airways, Air France, Alitalia, Sabena, and others of that nature. More recent, lower-cost, and "hipper" start-ups such as EasyJet, Go Fly, Bluebird, Virgin Express, and others like them will represent even more challenging competition in some cases.

But unlike any of its competitors, which may employ one or two or several elements of the proposed new airline’s marketing strategies, informational and electronic technologies, and management techniques, none of them – none – employ the full range of those elements that the proposed new airline will employ.

Consequently, the proposed new airline will be the real equivalent of a whole new generation of airline (regional or beyond), and will represent the kind of revolution in the aviation world that Pan Am, Icelandic, Laker Air, PEOPLExpress, Virgin Air Atlantic, EasyJet, and Air Blue represented in their day (and in some cases, their "day" is still today).

In that regard, the new airline might well be known as "TechnoAir" given its extensive deployment of state-of-the-art marketing, reservations, ticketing, check-in, baggage- and cargo-tracking, and operational and safety technologies.

In other key areas – routes, schedules, and fares – the new airline also will be carefully designed to either compete highly effectively or, alternatively, to go where the competition is limited or non-existent.

Requirements for interline arrangements In order for the new airline to be able to obtain the interline arrangements such as code-shares, interline fare agreements, frequent-flyer mileage sharing, and so forth, that will be so important to its competitive posture and overall success, it must:

• Fly Western-built aircraft, preferably pure jet.
• Meet the standards to have a two-letter airline code.
• Meet the highest standards for safety, reliability, and service.
• Be accessible through normal reservations and ticketing systems.

Meeting these requirements, and negotiating the desired agreements, will be priorities from the outset in setting up the new airline. Additionally, partnering and interline arrangements will be carefully identified and sought that will offer the new airline strategic partnerships that will help give it the "cover" of larger, more established carriers, and also the status and service and growth potentials it will need to grow beyond its initial stage and to become a true presence in the aviation world.

Keys to Success

In descending order of importance, the five critical keys to success for the proposed new regional airline are:

• Employing an experienced, highly professional management team that combines vision; realism; financial ability; solid knowledge of the aviation business; familiarity with, and belief in, the utilization and benefits of the latest aviation, electronic, and informational technologies; on-the-ground knowledge of the region and markets to be served; realization of the crucial importance of an organization’s personnel to its success; and a total familiarity with, and commitment to, the overall mission and goals of the proposed new airline.
• Intelligent, progressive, and aggressive marketing that identifies the airline as a different kind of player , one that is sharper and smarter, and with a higher level of professionalism and operational standard than is the norm in the target region. Concentration on safety, with highly trained, dedicated, and professional personnel, caring for the passenger and the passenger’s needs and wants, the advantages offered by advanced technology, and straightforward, understandable, highly competitive tariffs and fare pricing, all will form key pillars of the marketing strategy.
• Identification, through careful market research, of unserved or under-served routes and city pairs  in the target market area with sufficient passenger demand to enable high load factors and profitable operations utilizing the category of aircraft envisaged.
• Use of an all-jet fleet of newer, modern, Western-built regional aircraft  that offer a high level of comfort, safety, and fuel and operational efficiency and flexibility, which meet all normal aviation standards, and which offer sufficient, but not excessive, passenger and cargo capacity on the envisaged routes.
• Use of advanced electronic and information technology  to reduce staffing and other operational costs; expand the potential market base; readily capture sales opportunities; simplify and speed passenger, baggage, and cargo handling; and enhance customer convenience and satisfaction.

Additional important, though less critical, keys to assuring the airline’s success include the following:

• Identifying, negotiating, and entering into, in the pre-operational stage and early on, beneficial associations, cooperations, and partnerships with larger, more established, highly regarded carriers  both within and beyond the target market region to offer interline arrangements, through fares, frequent-flyer mileage sharing, and convenient hubbing and long-distance onward connections to passengers. Successful execution of this element of the business plan is crucial to the overall success and growth of the airline, and must be kept in mind in the organizational plan and structuring of the airline.
• Establishing a high level of operational oversight and quality control  that will ensure that the airline always lives up to its marketing commitments and fulfills the promise of a high level of service, customer satisfaction, convenience, and safety, at a reasonable, highly competitive fare.
• Avoiding the temptation to go head-to-head with established carriers  on routes that already are well-served, unless solid evidence exists of additional, significant pent-up demand, or widespread customer dissatisfaction with existing services.
• Maintaining flexibility that enables the airline to always respond and adapt to changing market conditions and opportunities, without being erratic, and employing equipment, scheduling, and staffing on a basis that is sufficient to get the job done properly, efficiently, and at a high rate of return, without "overkill" or fielding costly excess capacity or, conversely, unduly cancelling scheduled flight operations.
• Identifying, developing, and quickly and cost-effectively exploiting opportunities  for new markets, new market concepts, and expanded sales potential.
• Supplementing regularly scheduled passenger service  with both regularly scheduled and also special cargo services when and where sufficient demand exists, and also with seasonal, peak-period, and other intermittent passenger services on certain key regional, seasonal, and variable routes where very high load factors can be predicted despite existing but lower-quality competition, or where competition cannot meet the demand. Larger, longer-range, or specialized aircraft may be employed on a charter or wet-lease basis to provide these supplemental, but potentially highly profitable, passenger and cargo services.
• Looking to combine the core aviation business with ancillary marketing concepts and activities  and ground-based operations that support, supplement, and complement the aviation elements of the business, including such activities as package-, group-, and charter-travel program offerings; value-added sales and customer services, both land- and Internet-based; construction and operation of enhanced passenger-, baggage-, and cargo-handling facilities and services; and other logical business pursuits both within and outside the immediate aviation business.
• Avoiding growth for growth’s sake , and instead looking for solid niche-enlargement opportunities that will allow incremental, but always profitable, expansion.

Marketing & Sales

Marketing plan.

The proposed new airline intends to cut out new territory as it goes about marketing itself. While it will clearly serve the target markets of Southeastern Europe and Turkey, it will just as clearly be a different kind of player on the field, and will seek to be known not only as a Western airline, but at the cutting edge of the aviation business in Europe.

The airline’s emphasis on the latest information and electronic technology, and its stress on comfort, convenience, safety and customer service, will be cornerstones on which the marketing strategy will be built.

The airline will utilize a combination of methods to achieve the recognition that it both desires and needs. A fairly large advertising budget is planned to buy the space and time to get its name and message in front of the largest possible group of potential customers that it can. Given the crowded field of European regional airlines, it is better to come on like a lion than a lamb, or you may be lost in the herd.

The airline will also utilize public relations to good advantage to extend and supplement its advertising budget.

Everything about this airline, from its name to its colors, from the look of its planes to its airport kiosks, from its smart but informal crew uniforms to its advertisements and literature should set it apart. And it costs little more to do things freshly and smartly than the more ordinary way of doing things. An organization is new only once in its life, so the airline should grab that opportunity and get all the attention it can at the outset. And it needs to have both an adequate budget, as well as an outwardly directed management, to achieve that end.

The new airline will become known as one where all the staff practice the motto, "We have a job to do, and we do it every day – for you!""

The airline’s sales strategy will flow from its overall concept and marketing approach. Mass marketing, but with a personal touch utilizing airline employees as spokesmen and women to explain that "I have a job to do, and I do it everyday – for you!", will aim to steer as many people as possible either to the airline’s website, or to its telephone-based customer-service representatives. While clients are free to utilize their own travel agents, and the airline may also want to be accessible through general travel sites such as Travelocity, the more customers that can be encouraged to use the airline’s own reservations and ticketing services, the less revenue will have to be shared in the form of expensive commissions.

E-reservations and e-ticketing, combined with e-check-in, make the most sense for any customers who have online access, and also for the airline itself. But nonetheless, the airline must not lose sight of the fact that many people do not have access to the Internet, or do not care to use it to arrange their travel, or perhaps just prefer a more personal touch, and so other means of access must always be readily available.

The regional and specialized sales and marketing managers, as explained in the section on Personnel, will concentrate their effort on targeting specific clients that have the potential to offer corporate or group travel (including contract arrangements), or who are potential air-cargo customers. The airline will not have the resources to field a large sales team, and so these regional managers must target their efforts, and the airline must effectively utilize its mass marketing methods as well as the Internet to attract individual travelers who, once they experience the new airline, hopefully will feel a close affinity toward it and will become loyal and happy customers.

Locations & Facilities

Financial, traffic, and other studies currently are underway to determine the optimal prime basing location for the proposed new airline. Among the locations under study are the following eight:

• Luxembourg, Luxembourg;
• Berlin, Germany;
• London City Airport, London, United Kingdom;
• Stanstead Airport, London, United Kingdom;
• EuroAirport, Basel/Mulhouse, Switzerland/France;
• Amsterdam, The Netherlands;
• Cologne/Bonn, Germany;
• Munich, Germany.

In selecting a location to base the new airline, the following 11 major considerations are being evaluated, in roughly descending order of relative weight:

• The tax and business regime in place in the selected locale. A low profit tax rate and a regulatory and political climate supportive of business, and particularly foreign investment, are key considerations.
• The availability of relatively low-cost facilities suitable for basing both the business and aircraft-support operations, as well as the aircraft, is another key consideration.
• The availability of sufficient landing and parking slots and gate facilities to permit the desired level of service at the base airport.
• The ability to interconnect with one or more major carriers for onward interline arrangements both within Europe as well as to trans-Atlantic and global destinations.
• A location that, given the maximum range of the selected aircraft, will enable non-stop flights to the most important destinations within the new airline’s service area in Southeastern Europe and Turkey and, at most, one-stop service to more distant or secondary destinations.
• The existence of relatively high-traffic volume between the base location and one or more key interchange points to provide sufficiently high load factors between the base location and onward destinations and points of origin.
• The existence of a reasonably high level of cargo traffic, including opportunities for interline trans-shipment of both inbound and outbound cargo.
• The support of a larger airline with which the proposed new airline can establish a particularly close working relationship.
• The support of local airport and aviation authorities to facilitate establishment, certification, and ongoing operation of the airline and its aircraft.
• A location outside of the U.K. to facilitate British trade finance on acquisition of the new aircraft, should decisions be made to acquire British-built Avro aircraft as previously noted, as well as to purchase, rather than lease, the aircraft.
• A range of other factors, including the availability and cost of local skilled workers, the growth potential of the market selected, year-round climatic and weather conditions as they may affect flight operations, the "cache" of the locale for marketing purposes, the cost and convenience or difficulty involved in command and control of the airline involving key personnel, some of whom may be based at various other locations, and so forth.

It is anticipated that most routine maintenance will be performed at the base location, with some more minor maintenance and repairs relegated to other locations in the route network. In both cases, most of this routine maintenance and repair work will be contracted out to established and experienced service providers, reducing the need for the new airline to maintain its own extensive maintenance and repair teams and facilities.

The airline will, however, perform its own normal line maintenance at home base and will utilize locally available services away from home. Aircraft also may be based at key airline hub locations away from the home business base as well.

With acquisition of British-built aircraft, major overhauls and heavy maintenance may be performed at British Aerospace’s Woodford facility in the U.K. on a selective basis. In addition, it is anticipated that separate fixed-cost maintenance agreements will be entered into for both the airframes and the engines, or these elements will be included in any dry-leasing arrangements entered into.

Estimates for total labor and spare parts costs have been calculated as a fixed per-hour cost and included in the portion of this business plan dealing with anticipated operating costs.

Sufficient apron and hangar space for staging, parking, and storing, as needed on a short-term basis, up to the entire initial five-aircraft fleet will be required at the base location and any other hub locations selected.

As the fleet expands over time, additional parking and storage space will be needed either at the main base location or at regional hubs in the airline route network. Additionally, sufficient office space, preferably in one central location at or near the base airport, will be required to house the airline’s main administrative offices and its central reservations system.

While the airline may consider establishing its own sales offices in key market locations, in general sales will be handled through a combination of Internet marketing utilizing the airline’s own website as well as other Internet travel websites, designated general sales agents in given locales, and regular travel agencies everywhere.

Flight may be based on aerodynamics, but the proposed airline will be based on technology, and lots of it. Efficiency and convenience through use of the most up-to-date informational and electronic technologies, in addition to modern aviation and navigational technologies, are guiding principals of the proposed new airline. Technology will also be a cornerstone of the new airline’s marketing strategy.

Among the technological features  the  new airline will offer are:

• Internet marketing and online reservations (e-reservations) and sales (e-sales)  that will provide quick and easy access to airline schedules, flight availability, reservations, and ticketing to a wide range of customers worldwide. This eliminates payment of agency commissions and keeps costs low – savings that can be passed on to the customer.
• Electronic ticketing (e-ticketing)  which will enable passengers to obtain their tickets online and avoid the need to obtain paper tickets from airline offices, travel agencies, or at the airport. It also frees the airline from having to stock, track, and issue tickets and maintain paper trails of them. Again, more savings for both the airline and the customer.
• Electronic check-in (e-check-in)  that will virtually eliminate waiting in line to check-in for e-ticketed passengers, enabling them to confirm their identities, obtain their boarding passes, and check-in their baggage (and even purchase tickets upon check-in) utilizing a user-friendly kiosk that eliminates those last-minute frustrating waits to get to the counter. And it also greatly reduces the airline’s needs to staff check-in desks, control long lines, employ local contract ground staff, and expend money and resources on an antiquated system that only adds to the traveler’s inconvenience and frustration. Another win-win situation for both airline and passenger.
• Electronic baggage tracking (e-baggage tracking)  which will enable the airline to track any piece of baggage from check-in to final pick-up and claim. If courier services can track parcels as they move around the world, and enable customers to track their parcels using tracking numbers and online tracking systems, then why can’t the same system be used to assure that no passenger will ever again have to wonder where his or her baggage might be? There may still be contingencies (such as late check-in, lack of space, security restrictions, late connections, and so forth) that cause baggage not to be placed on a given aircraft, but at least both the airline and the customer can be assured that they both know exactly where the given item of baggage is at any moment, and when it might be expected to arrive at the destination. This could well be an exclusive feature of the proposed new airline since no other airline appears to be utilizing it at present.
• Electronic cargo tracking (e-cargo tracking)  is the same basic idea as e-baggage tracking, and will use the same basic system, only for tracking cargo and parcels.

It also will track all elements of a given passenger’s or customer’s transactions and interactions with the airline, from initial flight inquiry through reservations, ticketing, check-in, flight, connections, and final baggage pick-up, claim, and check-out, as well as any standing preferences, follow-up comments, inquiries, or problems. It also will monitor things like weather conditions, flight delays or projected delays, gate jam-ups, and other contingencies, and will automatically notify both appropriate airline personnel as well as passengers and customers of any advisories, warnings, or changes.  

• Electronic financial control  (e-finance) will enable complete electronic financial control and monitoring of the airline’s finances, clear advantages.
• Additional technological features will be incorporated on-board the aircraft  to provide flight crews with the latest navigational and communication technologies to assure the highest level of passenger safety and also airline reliability and punctuality. Included in this technology, in the case of the Avro aircraft, is all-digital ARINC 700 avionics with advanced Cat IIIb low weather-minimal landing capability to permit landings under the poorest permissible approach and visibility conditions

Equipment & Tools

Another issue still being evaluated and which will be decided is the question of how to acquire the aircraft. For a variety of reasons, including the ease with which the leases can be cancelled by the lessor and the lack of "ownership" of the aircraft, wet leasing has been ruled out except for short-term acquisition of aircraft that would be employed in meeting peak demand-type services as outlined elsewhere in this business plan.

The two remaining options both need to be examined from cost, flexibility, and finance points of view: Dry leasing the aircraft (generally on a five-year lease), or outright purchase. Both provide long-term control over the aircraft, and while both options tend to restrict changes in the fleet that might be preferred after the initial years of operation, market conditions and high demand for aircraft indicate that it would be relatively easy to be released from the leases, or to sell or lease the aircraft to new owners or operators, or to return them to their sources.

A number of leasing sources are available for the BAe Avro aircraft being considered, and some used aircraft also are available from time-to-time on the market from various sources. In addition, new aircraft can be acquired directly from the manufacturer on a variety of different plans and options, as well as used aircraft on occasion.

Cost factors employed assume dry leasing of new Avro RJ100 aircraft in 99-seat configurations, with a comparison for purchasing. It is anticipated that finance guarantees up to 85 percent of the acquisition cost of the aircraft could be obtained from the Export Credit Guarantee Department of the United Kingdom (ECGD) for purchasing British-built aircraft exported from the UK.

Ownership & Structure

Reflecting the overall nature of the organization envisaged, there is very little hierarchy in the organizational plan for the airline. In an operation where safety and accountability are so much at issue, obviously someone has to be in charge, and there also have to be clear lines of authority (and expertise) in the operational aspects of the airline. But beyond that, the organization is designed around flexibility, a high level of personal accountability and responsibility, and common cross-training and sharing of responsibilities as need arises and circumstances permit.

The levels of organization (reflected in the personnel and salary chart in the Personnel section of this plan) are as follows:

• President and chief executive officer (who reports to the Board of Directors of the airline company).
• Vice president and general manager.
• Functional vice presidents for the core areas of commercial activities, finance, and operations.
• Directors covering sales and marketing, communications, human resources, flight safety, flight operations, ground operations, maintenance, and information systems.
• Managers in sales and marketing, as well as in station management functions.
• Professional, engineering, ground handling, service, and other support personnel.

On the flight side, which reports to the director of flight operations and also responds to the director of flight safety, there are only three levels of personnel:

• First officer;
• Flight attendant.

Salary scales and levels of authority have been simplified and based on a rational scale allowing for similar levels, though of different natures, of functional work to be compensated at the same pay levels. The overall objective is to foster an atmosphere of cooperation and shared responsibility to the overall mission, which is to provide the customer and client with the best possible, safest, and most satisfying experience with the airline. Cross-training and cross-functioning are important parts of the organization plan, as explained in more detail elsewhere in this document.

Management team

A complete management team, covering the elements of administration, aviation, and finance, is being assembled. This team brings together a wide range of skills and backgrounds covering the key areas needed to form, launch, and operate the airline, and from a range of national origins.

6.3 Management Team Gaps

It is premature to speak of management team gaps until a core management team is named. The individuals who will play leading roles with the new airline will need to possess the widest possible range of the requisite skills. The current project team believes investors in the airline will want to play a key role in helping formulate core management. Once primary investment is established, that step can be undertaken, and it is anticipated that the core team will be finalized quickly.

The new airline will need people with skill, experience, energy, and vision to head up and serve in such areas as information management, flight safety, aviation operations, aviation maintenance, ground operations, sales and marketing, communications, and human resources management. Also good pilots, co-pilots, cabin crew members, and ground staff, and administrative staff.

BalkConsort anticipates putting together the best possible airline management team in the business, one that also shares the common vision of what this new airline truly can be and what it can become.

Financial Plan investor-ready personnel plan .">

Key assumptions.

In addition to the general financial and business assumptions presented in  the following table, the key parameters presented on the next page also were included as Operating Assumptions in formulating the financial portions of this business plan.

Every effort was made to be realistic in these Assumptions, and if anything they were formulated conservatively, particularly in calculating initial load factors and revenue yields which, in practice, should be considerably higher than offered here. Additionally, passenger and cargo fares were considered to be flat over the entire period covered by this plan to compensate for the possibility that additional competition could force fares to remain relatively constant over the period. However, the objective of this exercise was to show that the proposed operation will be profitable even with much lower revenues than would normally be expected, and the numbers do in fact confirm a profitable outcome.

Additionally, expected net revenues from offering peak-demand special flights also are calculated. They are set apart separately from the scheduled-service revenues to show that both types of service – and particularly the more important scheduled service – are viable and the airline will be profitable even without these additional revenues.

The assumptions utilized here are based on dry leasing new Avro RJ100s at a high level of outfitting and with necessary spares included. A separate set of figures is provided following the Operating Assumptions section which gives a cost comparison should the decision be made to purchase the aircraft new, utilizing ECGD export financing for 85 percent of the purchase price of the aircraft.

Revenue by Month

Expenses by month, net profit (or loss) by year, use of funds.

Start-up Expenses

Legal and consulting $200,000

Route and market study $100,000

Office supplies, stationery etc. $10,000

Brochures and marketing materials $30,000

Design consultants $60,000

Corporate insurance $20,000

Office rent $50,000

Software and systems development $100,000

Expensed equipment and off. furniture $150,000

Expensed vehicles (8) $100,000

Public relations and advertising $80,000

Crew, staff training and manuals $60,000

Other $30,000

TOTAL START-UP EXPENSES $990,000

Projected Profit and Loss

Projected Balance Sheet

Projected Cash Flow Statement

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Building a cargo airline step by step

Kirsten de bruijn, who joined westjet airlines to head its cargo business in may this year, says it is super exciting to build a cargo airline like a start-up company..

Kirsten de Bruijn, Executive Vice-President of Cargo at WestJet

When Kirsten de Bruijn joined WestJet Airlines, a Canadian airline headquartered in Calgary, in May 2022 to head its cargo business, she carried with her a large portfolio of air cargo experience and more than 15 years in the airline industry that includes Qatar Airways Cargo, Emirates SkyCargo and Air France - KLM Martinair Cargo. During her time at Qatar Airways Cargo, de Bruijn managed the airline's global cargo sales organization including product development and marketing and was responsible for the freighter network planning department. At Emirates SkyCargo she served as Vice President, Cargo Pricing and Interline. She completed her Bachelor's degree from Zuyd Hogeschool and Global Business Consortium programme study from London Business School. On the sidelines of the IATA World Cargo Symposium in London last month, Reji John spoke to Kirsten de Bruijn, Executive Vice-President of Cargo at WestJet, in an exclusive interview for The STAT Trade Times. Edited excerpts.

What has been the brief to you when you joined WestJet as the head of cargo? It was very simple. We want to build our logistics arm within WestJet. It has been a passenger airline for the last 25 years. Canadian market has been much underserved with cargo capacity and we basically want to bring in a change. WestJet had already placed an order for four aircraft and they are going through certification right now. Our aim is to come up with a strategy for the coming years and a long term plan. But I've only started four months ago, so I'm still working on that.

It's been four months into your current role and how do you see your role taking shape? Good. I am getting to know the airline and also the Canadian market. It is not as straightforward as global air cargo with 99.9 per cent forwarding. Inter Canada doesn't need freight forwarders because it's obviously domestic. So we have a lot of direct shippers that we serve. So it's a different customer profile. So I'm really getting to know the customer segmentation of the Canadian markets and WestJet Cargo. I am reviewing the team and really investing in human capital. So I need a little bit more time, but we are getting there.

Can you briefly tell us the current cargo operational capabilities of WestJet? We have four freighters as of now. But we're quite a large airline; we have about 180 plus passenger planes. So it's not that we haven't been doing cargo. We have been doing cargo since the existence of WestJet but on the narrow body aircraft. We also have the B787-9s; so we do have wide body capability as well. We've started our journey with four 737-800BCFs (Boeing Converter Freighters), which we're hoping to start by next year after receiving the final aircraft certification. This is not yet a registered aircraft type in Canada.

WestJet has 4 737-800 Boeing Converter Freighters that are undergoing certification in Canada now.

Tell us about the overall cargo demand within Canada; a much underserved market as far as freight is concerned. It is a very large country and so serving that market you need aviation; you need air cargo. So really it is a matter of understanding the customer base. We do a lot of direct business with people who are shipping their goods or animals from A to B. We do work with freight forwarders, of course, for the international business mostly. We transport various products from pharma to general cargo to animals. We do a lot of animal transportation for the direct person like you and I. It is required and there is demand for more capacity. And still, we see supply chain challenges hitting us as a country because of the large land space. Then there is weather. Let's be fair, I mean, moving to the west of Calgary is going to be interesting when the winter comes. So in that regards, it's required. And we look forward to the future.

What can we expect from the recent partnership with GTA and how such a partnership will significantly benefit WestJet Cargo customers? GTA has a vast majority of companies that are all in the logistics space. So by partnering up with somebody that has the capability and knowledge from handling to freight forwarding really adds value to the value proposition of WestJet. We are also handled by them in our three big hubs. We recently announced the opening of GTA-dnata in Vancouver. We are opening the Calgary location in the first week of October and we are already handled by them in our Toronto hub. So by partnering with a company that has such vast experience really benefits the way we can offer the proposition to our customers

Do you have any specific focus areas in terms of a product or a commodity category? So I think intra-Canada there's obviously a lot of eCommerce but also a lot of perishable cargo. So those are two commodities that we see dominating the domestic transportation. And the good thing is what we don't specifically have because the wide body we have today is not really positioned intra-Canada is that we're moving from being a loose cargo carrier into our domestic Canada to pelletized commodities. We can then really add value in pharmaceuticals and pelletize perishables more than what we have been doing today. So that's really the new proposition that we have. As soon as we get our freighter certified we will have the freighter schedule, which is expected in the beginning of next year, we will be able to offer palletized cargo to our customers.

What is the long term vision of WestJet Cargo with a fleet of freighter? I am working on that. I started four months ago. So one of the assignments that I got and into the brief was what the long term vision is for WestJet Cargo. So next interview, you can ask me that, and I should have a little bit more clarity on that; a bit too early to tell now.

What will be some of your specific value-added services for your Canadian shippers once you have the freighter fleet operational by next year? So if you look into the eCommerce space in Canada, I think being able to offer the same day product with passenger capacity, obviously, depending on the load factor, that cargo might be bumped off because of payload or space. And if you really want to be in that domestic same-day market, because when people order stuff online, they want it now and not tomorrow. The freighter is going to give us that capability. It means very high on time performance. I think that is one of the first focus points that we will have to offer to our first and last mile partners.

You worked with very large airlines in the past; how do you now create excitement in your professional life as you build a start-up cargo airline step-by-step? The biggest difference is that it's small now; but it is like a start-up. So in all the bigger airlines that I've worked for, departments were in place, processes were in place and manuals were in place. WestJet needs to learn all of those things. So in the last four months I learned a lot because I don't have a department to go to. So you talk about network planning, scheduling and even operations in the proper manuals. It's like a blank slate. So it's like a start-up company; starting your own airline. So it's super exciting. And I find myself in discussions that I've never had to do before because everything was there already. So that is giving me the energy to go and start your own freighter operation. Like starting your own airline, which is great.

How do you keep yourself and your team prepared for uncertainties? I am generally a very positive person. So I don't think about the glass being half empty. And so giving the team the inspirational leadership that they want to come to work and actually make this happen because we need doers in WestJet. We are doing so many things and learning many new things and I think the road to success is very positive. People see that we, as a company, are investing in cargo. So the team that is currently there and the new members we are bringing in have a very positive feeling about the company. So that's already a very positive story. And obviously, I try to bring that message across to the team. They are also super excited that new team members are joining because they can learn from each other. So that's really like a breath of fresh air within our team.

I am an editor with STAT Media Group. Since November 2013 I have been writing stories on how goods move from A to B, B to C and A to all the way up to Z and everything in between across all modes of transport. Mail me at [email protected] if you have some interesting leads to stories – but only about cargo.

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by Andra Picincu

Published on 2 Jan 2020

Air-freight traffic is expected to reach 62.4 million tons globally by 2020. Emerging trends such as air-cargo digitization and the demand for temperature-sensitive goods are driving this market forward. From small businesses to pharmaceutical giants, organizations worldwide rely on air-freight companies to transport their products. As an entrepreneur, you may start an air-cargo business as long as you have the financial and technological resources to break into this field.

Running an air-cargo business requires a good understanding of the industry as well as a local and global professional network. Consider focusing on a specific niche such as the transportation of medical supplies or military goods to gain a competitive advantage.

What Is Air Cargo?

First of all, make sure you understand how this business model works. The terms "air cargo" and "air freight" are often used interchangeably, but they're not the same. Air cargo refers to the goods carried in an aircraft and comprises air freight among other services, such as airmail and air express. Air freight, on the other hand, is the actual carriage of goods by plane.

According to the International Air Transport Association, air-cargo companies transport goods worth over $6 trillion annually , accounting for more than one-third of world trade by value. This kind of business has the potential to save lives. Without it, pharmaceutical companies wouldn't be able to ship vaccines, medical equipment and drugs worldwide in a timely manner. Additionally, numerous products, including medications, require a temperature-controlled environment, and that's something cargo airlines can provide.

Pharmaceutical companies are not the only ones that use these services, though. Approximately 7.4 billion postal parcels are sent annually by airmail. These packages contain a variety of goods, from wine and Swiss watches to electronics, diamonds and even live animals. Air freight is the fastest means of transportation, making it ideal for shipping time-sensitive or high-value goods.

Running an Air-Cargo Business

The first step in starting an air-cargo business is to gather information about the market, your target audience and your competitors. In 2019, global cargo airlines generated about $111 billion in revenue , with UPS Airlines, FedEx Express, Korean Air Cargo, DHL Aviation and Emirates holding the largest market share. In this industry, you'll compete against global, national and regional cargo airlines and maritime transportation providers.

In general, large air-freight companies use new aircraft to transport their goods. Smaller airlines typically use older aircraft that are not suitable for carrying passengers, such as the Airbus 300, Douglas DC-8 and Boeing 707. Some use modified turboprop-powered aircraft like the British Aerospace ATP or even military planes. Their services vary too; some airlines carry general cargo such as jewelry, while others transport special cargo, which requires certain storage conditions or temperatures.

Not all products can be transported by air. Explosives and flammable substances, firearms, power banks and other potentially dangerous goods are not allowed on planes. The shipping process itself is quite straightforward: As an air-cargo business, you will work with logistics providers and local carriers that will pick up the freight at your warehouse, transport it to the airport and load it onto a plane. Your carrier will arrange for handling, storage and delivery once the goods arrive at the destination airport.

Make a Business Plan

Before getting started, you need to make a business plan that covers these aspects and others. Research the industry, define your target audience and determine what types of services you want to provide. For example, you may offer scheduled, chartered or express air-freight transportation or specialize in the delivery of certain goods, such as medical products. The key is to find a specific market to serve.

Consider your startup costs and capital requirements as well. To run this kind of business, it's necessary to have a plane or fleet of planes and build relationships with commercial carriers and logistics experts. If you're planning to operate internationally, you'll need to have contacts in the countries to which you ship. The legal requirements will vary too depending on whether you provide domestic or global delivery and the type of cargo in which you specialize.

Unless you'll operate the planes yourself, you don't need a pilot's license. However, you do need a general business license, an air-carrier and operator certification from the Federal Aviation Administration and licenses and permits for transporting specific goods. Also, make sure your pilots are fully certified and insured. Furthermore, your business plan should cover your mission statement, organizational structure, financial projections, objectives, marketing strategy and any legal requirements that may apply in your state.

Air Cargo Marketing Plans and Air Cargo Development

More often, recognizing the importance of air cargo, airports are dedicating financial and professional resources to enhancing air cargo. It is important for an airport to develop a marketing plan when pursuing new or improved air cargo service. The ACI-NA Air Cargo Guide, Chapter 2, Developing an Air Cargo Market details the aspects of an air cargo marketing plan. The guide reminds the reader that marketing goes hand in hand with facility development since neither can be done successfully without the other. Both programs need a single focus in order to be successful.

A few of the items needed for a marketing plan and air cargo development as highlighted in the guide include:

• Market Assessment

An assessment of the regional market area in conjunction with an assessment of an airport’s strengths and weaknesses will be the backbone of the marketing plan. Identify the potential cargo market and the advantages of the airport and region as a location to do business. The items included in a market assessment are discussed in detail under the Explore Air Cargo section. More information regarding SWOT Analyses can be found on the Air Service Explore Page .

• Clear, Specific, and Realistic Objectives

Once the market assessment is completed, the airport can set objectives to overcome deficiencies or weaknesses or capitalize on strengths or unique features.

• Strategies to Achieve Objectives

Each strategy should promote an airport and region’s strengths and should be targeted on two primary customers- air carriers (all-cargo and passenger) and air freight forwarders.

• Input from Other Stakeholders

The marketing plan should include participation and input from other organizations such as trucking companies, local air cargo associations, agencies such as Customs and Agriculture, state aviation agencies, and local economic development agencies and chambers of commerce. This input helps foster support for the air cargo development efforts as well as the airport overall.

• Air Cargo Development

Pursuing new or improved air cargo service requires a thorough understanding of the customer and their needs. A vision of the opportunities available at the airport for a potential new carrier should be communicated and well-designed and cost-effective facilities should be developed to support customer needs. A report can be developed and presented to a carrier to highlight the airport’s benefits. Additional programs can be pursued to raise awareness of an airport’s cargo facilities and competitive advantage. These include:

• Cooperative promotion programs
• Informational programs
• Advertising and cargo expositions

Chapter 4, Air Cargo Facility Analysis , Figures 1 and 2. Figure 1 outlines the marketing aspects of air cargo facility development while Figure 2 depicts the facility development process.

An example of a strategic plan for air cargo development at the Erie International Airport.

An example of a marketing plan that includes air cargo development.

This checklist describes information provided in typical sections of an Air Cargo marketing plan.

Ahead of the curve: Getting cargo revenue management right as the cycle turns

Cargo airlines enjoyed a period of high revenue —driven by scarce capacity—during the pandemic. But after the boom of the past three years, yields are gradually falling from the 2021 peak. Belly cargo capacity is recovering, and demand is softening, leading to uncertainty as cargo airlines brace for the risk of a “back to normal” scenario.

This raises the issue of how cargo airlines can make sure that the “back to normal” is not a “hard landing”. In this environment, a new approach to revenue management could be the key that allows airlines to adjust their commercial strategies and continue to benefit from opportunities in the market.

Over the past three years, the cargo market has been capacity driven and airlines with significant capacity pulled ahead of competitors. Recently, there seems to be a transition back to a demand-driven market: yields have declined, demand has slowed, and belly capacity continues to recover (Exhibit 1). Moving forward, rates are expected to decline further, although will likely remain above 2019 levels. 1 McKinsey analysis based on IATA and WorldACD data.

What this means is that new ways of working may be required for individual cargo airlines to remain competitive in this changing market. As belly capacity returns, the market will likely become increasingly competitive, and airlines that don’t have a robust commercial and revenue-management strategy in place might lose out and see their yields diminish faster than the average.

At the same time, many cargo airlines have invested considerably in their digital strategies since the pandemic began. In particular, online sales have boomed, and consequently, cargo airlines have access to much more data than was possible three years ago. A recent Freightos WebCargo report found that digitized air capacity across the industry reached 57 percent in Q1 2023, compared to 38 percent in Q1 2022, and only 3 percent in Q1 2019. 2 “WebCargo digital air cargo (DAC) monthly,” WebCargo, February 2023.

Taken together, the turning point in the market and the rise of digitization in the industry point to today being a crucial time to formulate next-generation revenue management for air cargo.

This article details three areas where cargo airlines can focus their efforts to re-think revenue management, specifically by relying on accurate forecasting to form actionable insights; using real-time monitoring for fast decision making; and taking a customer-centric approach.

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Using new tech to improve forecasts.

Forecasting demand and supply is the starting point for a cargo pricing and revenue-management strategy. However, cargo demand is extremely challenging to forecast, for several reasons.

First, booking tends to be a last-minute process and late bookings are a consistent feature in this environment. Typically, two weeks before departure, less than 40 percent of an airline’s capacity has been booked. Second, the market is volatile. Air freight is often used by shippers as a last-minute restocking option, which depends on many economic factors, so the need for air freight can change almost overnight. Third, the air freight market is composed of dozens of industries, and thousands of commodities, each with different drivers that make demand difficult to predict.

But, airlines can leverage technological advances to improve demand forecasts and deal with volatility. The availability of more granular data sources, and the advance of Machine Learning (ML) algorithms, make it possible for cargo airlines to pursue better demand forecasting solutions to gain deeper insights—and ultimately make more nimble revenue decisions.

For instance, due to the increase in online sales, cargo airlines have more data available about their customers’ behavior. This is particularly the case for airlines that have their own sales portals. Through digitalization, the air cargo industry has an opportunity to build a 360-degree view of demand across the entire customer journey which includes data that is above the sales funnel, such as which flights customers search for, lead times, how the cargo request was made, how long it took to fulfill, and if there was a cancelation or modification. Airlines can also look at step-based conversion rates showing how the airline performs at each stage of the sales funnel (discovery, flight selection, product selection, price offer, etcetera). Having all of this data in one place means that cargo airlines can improve their customer experience: better understand what customers want, and when they are likely to want it. This is the type of insight that companies in B2C industries, such as passenger airlines or hotels, typically have access to and cargo airlines could consider using a similar approach and leaning into the e-commerce aspect of sales.

It’s clear that Artificial Intelligence (AI) and ML are transforming sectors and industries across the world—and cargo airlines could harness the power of AI to better predict demand. A McKinsey Global Institute study identified that the travel, transport, and logistics sector has the most potential for incremental value from AI, amounting to $1.8 trillion in value. Within this sector, roughly half of this value is likely to come from commercial applications such as customer service and pricing. 3 “ Notes from the AI frontier: Insights from hundreds of use cases ,” McKinsey Global Institute, April 2018.

Cargo airlines are well positioned to increase forecasting accuracy through AI. For example, AI could make sense of the thousand or more commodities, as well as their inter-dependencies, within the supply chain. For instance, AI could determine how trends in raw materials and semi-manufactured products in one country could lead to a growth or decline in specific finished products in another—and how this would influence cargo demand.

There are a few pointers airlines could keep in mind when using AI for demand forecasting. It is important to select the right data as input, as it needs to be sufficiently granular. And using a blend of internal and external data can lead to greater forecasting accuracy as early as two weeks out, despite very few bookings being made at that time. Internal historical data is very important for improving forecasting quality, which tends to be overlooked.

Considering that the accuracy of ML algorithms increases with the amount of quality data being used, airlines will probably find that AI-enabled forecasts get more accurate over time. One cargo airline managed to improve its ability to predict demand significantly through the use of AI. Initially, the AI tool reduced the airline’s forecasting error from around 20 percent to 14 percent, and once it went live it continued to improve in accuracy.

The airline found that the AI model was much better at predicting seasonality patterns through multi-layered algorithms than traditional models. This allowed it to predict volume patterns to a high degree of accuracy from one to four weeks before departure. Furthermore, incorporating data on trends such as booking cancellations improved final volume predictions.

There are other untapped opportunities to leverage internal data, such as by predicting no-show rates for bookings by lane and by customer. Another airline followed this approach which led to better capacity management and, ultimately, improved profitability. Predicting cancellations allowed the airline to increase “overbooking” while still controlling for the risk of penalties (Exhibit 2). This, together with other specific use cases, helped to uplift load factors by around 8 percent after a 12-week pilot. Based on this success, the airline was able to identify potential network-wide savings worth tens of millions of dollars.

Finally, airlines need to make forecasting actionable. There is often a trade-off between pursuing the perfect forecast and moving ahead and making the right decision based on the information at hand. A fact of life is that pricing teams need to be prepared to be wrong, some portion of the time. The key is to make better-informed decisions at the right time.

Freight forwarders’ earnings amid carrier-rate volatility

Monitoring supply and demand in real time.

Booking curves have changed post-pandemic and these changes are likely to accelerate, given that the market is at a turning point. This is why it is now more important than ever for airlines to continuously monitor capacity booking, and be even more proactive when it comes to simulating demand—and do it more frequently.

For example, a cargo airline’s booking curve changed significantly over the course of the pandemic. In 2021 and 2022, the pace of booking accelerated and exceeded 2019 levels at the two-week before departure point. At one week before departure, the share of weight booked was considerably higher compared to pre-pandemic levels, resulting in less urgency to fill the flight at the last minute (Exhibit 3). In this particular example, any last-minute price reductions would probably have been less effective than in previous years, as most of the airline’s customers were already booking closer to the flight date. This example also illustrates the last-minute nature of the industry, where more than half of a flight’s capacity is often booked in the last week.

Given this operating environment, revenue-management decisions are highly sensitive to changes in demand and supply. Therefore, in the current uncertain market, airlines could improve revenue management by evaluating supply and demand in real time, at a granular level.

Airlines could, for instance, use dashboards to monitor how flights are being filled, and where the biggest opportunities lie, based on what capacity has been booked and what is expected, at any point in time. Forecasts, or estimates of what is expected, could be based on lagging indicators (historical data) and also on the leading indicators made possible by the trove of new data that comes with digitizing capacity.

Airlines could also be more proactive when it comes to stimulating demand. For example, an airline could evaluate how consistent customers are in providing their cargo and compare that to real-time data. If a customer has consistently provided cargo on the same lane 12 days before departure, but the revenue-management team notices on day 10 that the customer has not provided the cargo—it is time to act. Sales teams could contact the customer and ask what they need, if their needs have changed, or how the airline could tailor its products. Processes need to be in place to alert the sales team if a flight is not filling up as expected or to signal that they need to review pricing guidelines if a flight is filling up too quickly.

There is significant value at stake from acting at the right time. In an industry where critical decisions are made in the last week before a flight, airlines need to be agile and well-informed. Typically, yield volatility is at its highest in the last week—the spread is relatively stable until five days before departure when it starts to widen (Exhibit 4). Often, the final cargo shipments that are booked to fill a flight have the highest yield. This means that pricing and revenue-management decisions made in this timeframe have the most potential to either be very profitable or leave value on the table.

McKinsey analysis suggests that if airlines can focus on the yields that are below average in the last week before departure, and improve this by 30 percent, then overall revenue can increase by between 7 and 8 percent.

In today’s market, airlines need to be extremely fast to respond to shifts in supply and demand, and make the most of sudden opportunities, but decisions need to be carefully calculated. Airlines would benefit from having the data and analytics in place to enhance decision making, and also by having internal processes and a decision framework in place to coordinate among sales, network, and revenue-management teams. These measures would help to break down silos and ensure swifter response to market conditions.

Digital can be a great lever in achieving this, but only if airlines are equipped to successfully leverage the data that is available. For instance, if a flight departs on Thursday but most customers are searching for a Friday departure, that is critical information that needs to be passed on to the network team. Feedback loops are essential between teams for understanding the customer journey and gathering data on each aspect of it.

Putting the customer front and center

Building on the insights gathered about customers, their needs, and stages of the customer journey, airlines can form a comprehensive revenue strategy that puts the customer front and center.

Typically, cargo airlines base revenue-management decisions on flight profitability. They set price entry conditions based on expected demand and operating cost—as a basic principle.

However, airlines may struggle with managing revenue at an account level. For instance, decisions around how to price a large account’s cargo on a high-demand flight—while the same customer also provides volumes on other low-demand flights—are not so clear cut.

This is something that passenger airlines have figured out within their corporate sales programs, essentially looking at the longer-term customer relationship and the incentives offered, and overlaying that with the predictions generated by their pricing and revenue-management models for any individual flight.

To maximize effectiveness, cargo airlines could keep the following three lenses in mind when making revenue-management decisions: flight profitability, customer value, and product offering (Exhibit 5).

At its most basic level, revenue management is often based on destination origin or flight profitability. This approach relies on models, fed by historical data, that show demand and supply levels—essentially, how fast the flight is filling up. This is mostly valid for lower-demand flights and/or flights that have few large accounts.

However, for flights with large accounts and/or high demand where many shipments may compete for the same capacity, airlines could consider paying attention to the customer lens. This entails looking at the network-wide contribution of any key account. By doing so, airlines could prioritize customers with whom they have a strategic fit, for instance there may be a significant overlap between the customer’s cargo and the airline’s network in that they represent growth in markets that the airline may find attractive.

The airline could run simulations to prioritize high-value customers, based on profit contribution by origin destination across the network, augmented by a view on projected growth by account. In this way, the airline could make revenue-management decisions that would prioritize clients that are likely to grow in line with the airline’s network.

Products and deal structures could then be purpose-built and customized to clients’ requests. Again, for this to be effective, revenue-management and sales teams would need to work together and have a feedback loop in place. Sales staff could be more proactive in identifying customer potential, beyond traditional revenue-management guidelines. What may prove most effective is to pair up sales and revenue-management teams for a specific large account, to run the necessary simulations and bring fresh perspectives to bear.

In terms of product profitability, airlines could take into account products and services they provide, such as special handling verticals, which have their own value drivers and cost drivers. Other ancillaries could also be pursued—such as purchase of sustainable aviation fuel or flexible capacity options. Thanks to booking portals, cargo airlines now have a better understanding of what their customers want, and may be willing to pay for. Perhaps the industry can take inspiration from how passenger airlines are able to use passenger data to anticipate needs and preferences. Cargo, by definition, is B2B but an approach that leans toward B2C in terms of understanding customer profiles and personas can help cargo airlines to re-think their offerings and pricing structure in the digital age.

Here, AI/ML can be helpful in managing large amounts of data as inputs that can segment customers’ potential, not only based on historical revenue but also on a wide range of variables including booking patterns, route portfolio, cargo density, and predictability. For instance, a medium-sized customer with a diverse portfolio of routes, products, and verticals might have greater potential than a large customer operating in a small number of markets and with high share of “no shows”. This type of segmentation—that allows airlines to prioritize high-potential customers—is extremely important as customers are likely to review their booking needs and capacity-acquisition strategies in the changing market.

The time to act is now: A potential path ahead

In a volatile and uncertain market, where yields are likely to decline, each cargo airline will have to act wisely to protect its position. This requires airlines to be agile, make decisions quickly, and to implement new ways of working. Cargo airlines looking to re-think revenue management could consider the following three priorities to guide them on their journey:

• Harness the power of data. As a starting point, airlines can set about gathering high-quality data that can act as input for decision making. They can also survey all internal and external granular data sources and determine what could be of use, specifically in their context.
• Assess the value of advanced analytics. Airlines can assess how new tools such as ML can be applied to various areas of commercial decision making.
• Re-design internal processes. Processes can be designed around agile decision making and aim to break down silos between departments to gain a clearer view of the airlines’ customers and their requirements.

Naturally, the recipe for optimizing revenue management might be different for each airline. A good starting point could be to identify a long list of commercial use cases grouped according to three objectives: to improve capacity utilization, increase yields, and enhance customer experience. Each use case could be trialed and tested to prove its value on a small scale. But airlines shouldn’t stop there: what comes next is key. Choosing the right use cases to scale up is critical, and to do so while continuing to build digital capabilities and work in an integrated manner across the business.

Despite the challenges that cargo airlines could be facing in the coming months, there are opportunities to improve revenue management to remain competitive and profitable. This depends on a new approach to digital, and on ensuring that the customer remains center stage when making revenue-management decisions.

Soufiane Daher is a consultant in McKinsey’s Amsterdam office, Ludwig Hausmann is a partner in the Munich office, and Mark Williams is an associate partner in the Atlanta office.

The authors wish to thank FLYR Labs for the examples on which this article is based.

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Aircraft owner/operators and third-party service providers have particular needs for OEM products and services as they support the industry. These products and services may require the use of information that is created during the development and certification of Boeing products. Comments from the industry have helped us to establish a set of Intellectual Property licensing standards that address specific requirements and establish a fair and consistent fee structure for the use of the information developed.

Take the Intellectual Property Management - Licensing Questionnaire .

Customer Services General Terms Agreement (CSGTA)

The Customer Services General Terms Agreement (CSGTA) incorporates articles applicable to various Boeing products and services into a blanket-type agreement so that, once in place, only unique terms and conditions need to be negotiated when a customer requires a specific product or service. The benefits of this approach are:

• Faster responses to requests from customers for products and services.
• A reduction in resources and effort needed to implement and manage all Customer Support related agreements for both customer and Boeing.

Some examples of the products and services covered by the CSGTA are lease of parts and tools, purchase of spare parts and standards, retrofit kit changes, repair, modification, technical assistance/consulting, training services and technical data.

Two Supplemental Agreements are associated with the CSGTA. The Supplemental Agreement to the CSGTA for Electronic Access (SA-EA) incorporates articles specific to granting you electronic access to Boeing goods and services, specifically technical data available on MyBoeingFleet.com. The Supplemental Agreement to the CSGTA for Electronic Enabling (SA-eE) incorporates articles specific to software licensing.

Part 125 Airplane Operating Certificate (AOC)

To apply for a part 125 AOC you will need to provide certain documents to your regulatory agency such as the Maintenance Planning Document (MPD), Quick Reference Handbook (QRH), and Aircraft Flight Manual (AFM). Our business operations group will help you get access to these documents on a temporary basis to help you with your AOC application.

MyBoeingFleet (MBF)

MyBoeingFleet is Boeing's secure internet portal, providing authorized customers with access to the industry's most comprehensive range of support products and services for Boeing commercial aircraft.

Aircraft owners and operators - as well as maintenance providers, leasing companies, regulatory agencies and other third party service providers - use MyBoeingFleet to order parts, collaborate with Boeing experts, and obtain essential information such as drawings, documentation, manuals, and operational data and procedures.

Owner/operators and licensed maintenance providers can also access productivity solutions such as Maintenance Performance Toolbox and Airplane Health Management.

Frequently Asked Questions

I want to start an airline. how can the startupboeing site help.

The StartupBoeing site is filled with information that will be useful in starting an airline. In starting an airline, there are specific steps that should be followed, and they are laid out in order to help you along your journey.

• Step 1:  Market Analysis
• Step 2:  Operating Environment
• Step 3:  Business Planning
• Step 4:  Airplane Selection
• Step 5:  Airplane Sourcing

How can we obtain Boeing aircraft performance data for our planned operations?

The StartupBoeing team has found that this usually is not the first question to ask when starting an airline. The market opportunity and business plan will help shape what aircraft to fly. Once an understanding of the market opportunity and competitive environment are established, the StartupBoeing team can assist in providing suggestions for aircraft and ultimately performance data to fit the market opportunity.

Can Boeing lease me an aircraft?

Boeing generally does not lease aircraft. Aircraft leasing is usually done by third parties not associated with Boeing. To help you find these leased aircraft, Boeing has provided links to these parties found in the Airplane Sourcing section.

I want to buy a used aircraft from Boeing. How much does it cost?

Boeing generally does not sell used aircraft. Used aircraft are usually sold by third parties not associated with Boeing. To help you find these used aircraft, Boeing has provided links to these parties found in the Airplane Sourcing section.

Where can I find information on Boeing airplanes?

Information on passenger and freighter airplanes, along with information on cargo hold sizes can be found in the Airplane Selection section.

Where can I find a definition of aircraft terms?

A glossary of aircraft terms can be found here .

Where can I find airplane market data?

The Boeing Current Market Outlook (CMO) and World Air Cargo Forecast can be found in the Market Analysis section.

Where can I find information on business planning?

Information on business plans can be found in the Business Planning section.

Where can I find information about regulatory requirements?

Information about regulatory requirements can be found in the Operating Environment section.

Steps to Start a Sea & Air Cargo Company

• Small Business
• Setting Up a New Business
• Starting a Company
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Requirements to Start a Freight Brokerage Business

How do i apply for a cage code, steps to start your own contract driving business.

• How to Get a MoneyGram Franchise
• Transportation Service Agreement

Operating a sea and air cargo company involves the act of transporting different kinds of consignments from a specific place of origin to an international or local destination. This business is also more commonly known as freight forwarding. The cargo forwarder also takes charge of consolidating small deliveries into one bulk shipment. The cargo operator utilizes aircraft or ocean vessels to convey these goods to the chosen destination.

Knowing the Business

Study the freight-forwarding industry. It is a complicated market that is full of various parameters and procedures. A proficient cargo forwarder should have extensive knowledge of international law, trade theories and practices and the financial aspects of trading. You must also understand foreign markets, shipping methods, insurance coverage, documentation, customs regulations and warehousing.

Your contacts should be expansive to ensure a constantly growing client base. You should also have knowledge of your competitors and their prices.

Acquire Licenses for Shipping by Air and Sea

Register your business and acquire the necessary licenses for shipping by air and sea. To obtain the adequate licensing for a sea cargo business, you must go to the Federal Maritime Commission (FMC) website and find the link to the Office of Transportation Intermediaries (OTI). This office reviews applications and provides license applications. To obtain a license as a first-time owner of a sea cargo, fill out Form FMC-18, or the Application for a License as an Ocean Transportation Intermediary.

You can only obtain this license as a business or sole proprietor. You must present a qualifying individual who has at least three years of experience in OTI and who is an active officer of the entity, according to the OTI. You must also provide proof of financial stability: $50,000 for an ocean freight forwarder license and $75,000 for an NVOCC license.

Air Cargo Certification

You must obtain certification and licensing from the Federal Aviation Administration (FAA) to operate as an air cargo business. Complete a PASI or Preapplication Statement of Intent form and submit it to the FAA. Also, write a formal application letter, which must contain your name and the name and address of the company. This letter serves as a formal application for an Operating or Air Carrier Certificate.

Provide your pilot's resume, certification and medical certificate. You must also submit a plan for the drug and alcohol program you plan on using to test your employees.

Business Insurance Requirements

Obtain the necessary small business insurance coverage for your employees and liability coverage in the form of marine insurance to guard against damages or loss of shipments. For the sea cargo part of your business, you must fill out Form FMC-68, which is a Guaranty in Respect of Ocean Transportation Intermediary (OTI) Liability for Damages, Reparations or Penalties Arising from Transportation-Related Activities. You must also look for insurance that covers the amount of goods you are transporting, either by air or sea, plus liability insurance for your employees in case of accidents.

Sea Shipping Types

You may choose from two different types of sea shipping operations. The first is known as an ocean freight forwarder, which owns the ships that carries the cargo and takes responsibility for the cargo from the source port to the destination port. The second option is to choose not to operate the vessels but to provide the shipment service from one place to another. This type of business is a NVOCC.

For both types of sea cargo business, you must obtain the required licensing by filling out Form FMC-18.

Acquire Cargo Planes

Purchase your cargo airplane. The type of cargo airplanes you choose depends on how much cargo you plan to transport and the number of pilots you decide to have. If you choose to have one pilot, a small cargo airplane is enough. Types of cargo aircraft include the Airbus A300, Boeing 707, Casa 212 and Merlin 4 A.

You may also choose to lease an airplane instead of buying one. Either way, your airplane must pass the FAA's annual Aircraft Conformity Inspection. Things that the FAA inspection checks for equipment and required items such as an FCC radio station license, current registration, an aircraft flight manual and a compass correction card. Other information obtained during the inspection includes an airframe maker, engine information, propeller information, governors, magnetos and any additional accessories necessary for your airplane.

Formalize Your Business Plan

You should create a business plan to cover your first few years of operation. The plan will help you organize the many steps you need to start up your business. Importantly, it also serves as a document to convince potential lenders and financiers of the seriousness of your undertaking and the opportunity for profitability.

Your business plan will cover an overall description of the business, its legal organization, the principal participants along with their experience, and the anticipated finances of the business, in terms of costs for labor and operations and the amounts and types of income. Finally, the business plan should include your marketing strategy for the company, in terms of online marketing as well as conventional print, radio and TV spots.

• Federal Maritime Commission: Office of Transportation Intermediaries
• Federal Aviation Administration: Certification Information for Operating Under Part 135
• Federal Maritime Commision: Form FMC-68
• Aircraft Charter World: Cargo Aircraft
• Small Business Administration: Write Your Business Plan
• Rja.com: Cargo Insurance

Ronald Kimmons has been a professional writer and translator since 2006, with writings appearing in publications such as "Chinese Literature Today." He studied at Brigham Young University as an undergraduate, getting a Bachelor of Arts in English and a Bachelor of Arts in Chinese.

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Table of contents, developing an impactful air cargo business plan.

• 29 May, 2024

Starting an Air Freight Business

Before diving into the intricacies of developing a business plan for an air freight business, it is essential to gain a solid understanding of the air freight industry and the key challenges it presents.

Understanding the Air Freight Industry

The air freight industry plays a pivotal role in global trade and commerce. It involves the transportation of goods by air, offering speed, reliability, and the ability to reach remote destinations efficiently. Air freight is especially crucial for time-sensitive shipments, perishable goods, and high-value products.

To grasp the dynamics of the air freight industry, it’s important to consider factors such as market demand, industry trends, and emerging technologies. Staying updated on these aspects allows businesses to identify opportunities for growth and adapt to changing market conditions. For detailed industry analysis and insights, visit our article on air freight industry analysis .

Key Challenges in Air Freight Logistics

While air freight provides numerous advantages, it also presents several challenges that businesses in the industry must navigate. These challenges include:

Customs Clearance and Documentation : Air freight logistics involves adhering to complex customs clearance procedures, ensuring compliance with regulations, and managing the necessary documentation. Navigating these processes efficiently is crucial to prevent delays and ensure the smooth flow of goods across borders.

Cargo Security : Maintaining the security of air cargo is paramount. Businesses must implement robust security measures to protect shipments from theft, damage, or unauthorized access. This includes implementing proper screening procedures, utilizing secure packaging, and adhering to stringent security protocols.

Capacity Constraints : The availability of cargo space on aircraft can be limited due to factors such as seasonal demand fluctuations, airline capacity restrictions, and global events. Businesses must carefully manage capacity constraints to meet customer needs and optimize operational efficiency.

Regulatory Compliance : The air freight industry operates under a complex web of regulations and compliance requirements, including safety standards, environmental regulations, and trade restrictions. Ensuring compliance with these regulations is crucial to avoid penalties and maintain a positive reputation.

To overcome these challenges, businesses in the air freight industry can leverage the expertise of customs brokers , freight forwarders , and security-conscious carriers. Building strong partnerships and investing in technology are key strategies for achieving efficient and compliant air freight transportation. For further insights into the challenges faced in air freight logistics, refer to our article on air freight shipping services .

By understanding the dynamics of the air freight industry and addressing the key challenges it presents, businesses can lay a solid foundation for developing an impactful air freight business plan.

Developing a Business Plan

When starting an air freight business, developing a comprehensive business plan is essential for success. A well-crafted business plan serves as a roadmap, outlining your goals, strategies, and the steps required to achieve them. In this section, we will explore two critical components of developing a business plan for an air freight business: market analysis and target customers, as well as identifying competitors and your unique selling proposition.

Market Analysis and Target Customers

Conducting a thorough market analysis is crucial in understanding the dynamics of the air freight industry and identifying opportunities for your business. By segmenting the global air cargo market based on factors such as geography, industry verticals, and customer segments, you can gain valuable insights that help shape your business strategy.

Consider researching industry reports, market trends, and demand forecasts to identify potential growth areas within the air freight market. This analysis should also include an evaluation of the competitive landscape, which we will discuss in the next subsection. Understanding the needs and preferences of your target customers is crucial to tailor your services accordingly. Identify the industries or sectors that rely heavily on air freight shipping services and determine how your business can meet their specific requirements.

Identifying Competitors and Unique Selling Proposition

To stand out in the competitive air freight industry, it is vital to identify your competitors and understand their strengths and weaknesses. Analyze the services offered by established air freight companies and identify any gaps or areas for improvement that you can capitalize on. This analysis will help you define your unique selling proposition (USP), which is the factor that sets your business apart from others.

Your USP could be based on various factors such as pricing, specialized services, technology utilization, or customer service excellence. By highlighting your USP, you can attract customers who value the specific advantages your business offers.

For example, if your competitors primarily focus on general cargo transportation, you could differentiate your business by specializing in the transportation of sensitive pharmaceutical products that require temperature-controlled environments. This specialization can set you apart from your competitors and attract customers who prioritize the secure transportation of delicate cargo.

Remember to continuously evaluate the market and adapt your business plan as needed. Market dynamics, technological advancements, and environmental concerns can all influence the air cargo industry ( Journal of Accounting and Finance Management ). Stay updated on industry developments and continuously assess the changing needs of your target customers to ensure your business remains competitive.

Building a strong business plan with a thorough market analysis, a clear understanding of target customers, and a unique selling proposition will provide a solid foundation for your air freight business. Combine this with effective operational strategies, regulatory compliance, and the utilization of technology to propel your business forward in the dynamic air cargo industry.

Setting Up Operations

Once you have a solid understanding of the air freight industry and have developed a comprehensive business plan, it’s time to set up operations for your air cargo business. This involves carefully considering staffing and human resources, as well as acquiring the necessary infrastructure and equipment.

Staffing and Human Resources

Staffing is a critical aspect of running an air cargo business. Depending on the scale and scope of your operations, you’ll need to hire personnel for various roles. Some key positions in cargo airlines include pilots, ground operations staff, cargo handling personnel, and administrative staff ( The Cargo Blog ).

When hiring staff, it’s essential to look for individuals with relevant experience in the air freight industry. They should possess the necessary skills and knowledge to handle the complexities of air cargo logistics. Additionally, prioritize individuals who are adaptable, detail-oriented, and capable of working under pressure.

Training and ongoing professional development are crucial for your staff to stay updated with industry regulations, best practices, and emerging technologies. Encourage continuous learning and provide opportunities for skill enhancement to ensure your team remains competent and capable of meeting the demands of the air freight industry.

Infrastructure and Equipment

To operate an air cargo business efficiently, you need to establish the necessary infrastructure and acquire suitable equipment. This includes facilities such as cargo warehouses, handling areas, and offices. The design and layout of these spaces should be optimized for smooth operations and efficient movement of cargo.

In terms of equipment, consider the specific needs of your air cargo business. This may include forklifts, pallet jacks, conveyor belts, and cargo loaders. Additionally, ensure that you have proper storage systems in place to organize and secure the cargo.

It’s worth noting that air cargo companies in 2021 face challenges in resource management due to the need to accurately assess resource availability and dynamically adjust plans based on real-time data ( All Things On Time Performance ). Efficiently managing infrastructure, staff, and equipment usage is crucial to optimize resources and maximize operational efficiency.

As the air cargo industry continues to evolve, keep an eye on emerging trends and technological advancements that can enhance your operations. Embrace automation and digital solutions where applicable to streamline processes and improve overall efficiency.

By investing in the right infrastructure and equipment, and having a skilled and dedicated team, you can set up operations that ensure smooth and efficient functioning of your air cargo business. Remember, the global air cargo market is growing rapidly, with its value estimated to reach over $1 trillion USD by 2023 ( The Cargo Blog ). Stay proactive and adaptable to stay ahead in this dynamic industry.

Ensuring Regulatory Compliance

When operating an air freight business, ensuring regulatory compliance is paramount to maintaining a successful and reputable operation. This involves navigating customs clearance and documentation requirements as well as implementing appropriate security measures for cargo handling.

Customs Clearance and Documentation

Customs clearance and documentation are crucial aspects of air freight logistics. Compliance with customs regulations is essential to ensure the smooth movement of goods across international borders. To achieve efficient customs clearance, businesses need to be knowledgeable about import and export regulations, tariffs, and documentation requirements specific to each country or region.

Proper documentation, including commercial invoices, packing lists, and shipping manifests, must be accurately prepared and submitted to customs authorities to facilitate the clearance process. The accuracy and completeness of these documents are vital to prevent delays, penalties, or even the confiscation of goods.

Partnering with experienced customs brokers and freight forwarders can greatly assist businesses in navigating the complexities of customs clearance and documentation. These professionals have the expertise to handle the necessary paperwork, interpret regulations, and ensure compliance with customs requirements. Collaborating with these industry experts can save time and resources while minimizing the risk of compliance-related issues.

Security Measures and Cargo Handling

Maintaining the security of cargo during transportation is of utmost importance in the air freight industry. Businesses must implement robust security measures to protect against theft, tampering, and unauthorized access to cargo shipments. Compliance with international security standards, such as those set by the Transportation Security Administration (TSA) in the United States, is crucial to ensure the safety and security of air cargo.

Security measures may include strict access control at facilities, screening procedures for personnel, and the use of advanced technology for cargo screening. It is essential to adhere to regulations regarding the transportation of hazardous materials, ensuring their safe handling and storage.

Cargo handling procedures should prioritize the prevention of damage or loss during loading, unloading, and transit. Special care must be taken when handling fragile or perishable items. Training staff in proper handling techniques and utilizing appropriate equipment, such as forklifts and pallet jacks, can help minimize the risk of cargo damage.

To stay updated on industry developments and comply with evolving security regulations, businesses should actively participate in relevant training programs, industry conferences, and trade associations. This continuous learning and adaptation are essential for maintaining compliance and ensuring the highest level of security in air freight operations.

By prioritizing customs clearance and documentation as well as implementing robust security measures and cargo handling procedures, businesses can operate in accordance with regulatory requirements. Building strong partnerships with customs brokers, freight forwarders, and security-conscious carriers is crucial to achieving efficient and compliant air freight transportation. Embracing technology for tracking and monitoring systems further enhances operational transparency and security in the air freight industry.

Building Strong Partnerships

In the air freight business, building strong partnerships is essential for success. Collaborating with customs brokers and freight forwarders, as well as selecting reliable carriers and airlines, can greatly contribute to the smooth operation and growth of your air cargo business.

Collaborating with Customs Brokers and Freight Forwarders

Customs brokers and freight forwarders play a crucial role in navigating the complexities of international trade and customs regulations. By collaborating with these professionals, you can ensure efficient customs clearance and documentation processes, minimizing delays and avoiding potential compliance issues. Their expertise in handling import/export procedures and knowledge of customs regulations can streamline your operations and help you maintain compliance with applicable laws and regulations.

Partnering with customs brokers and freight forwarders also provides access to their extensive network of global agents and resources. This network can facilitate the movement of your cargo, ensuring timely delivery and reducing the risk of disruptions. Additionally, these partners can assist with coordinating transportation logistics, consolidating shipments, and optimizing routes to enhance efficiency and cost-effectiveness.

Selecting Reliable Carriers and Airlines

Selecting reliable carriers and airlines is crucial in the air freight business. Working with reputable and established carriers ensures the safe and timely transportation of your cargo. When evaluating potential partners, consider their track record in terms of on-time performance, security measures, and cargo handling capabilities.

Reliable carriers prioritize safety and adhere to industry standards and best practices. They invest in state-of-the-art technology to protect cargo throughout its journey, employing advanced tracking and monitoring systems to ensure visibility and security. These carriers also have robust safety protocols in place, including regular aircraft maintenance and adherence to safety regulations for transporting hazardous materials.

When selecting an airline partner, consider their route network and coverage, as well as their capacity to handle your cargo volume. Assess their fleet size and capabilities to ensure they can accommodate your specific requirements. Conduct thorough research, gather recommendations, and review industry resources to identify carriers and airlines with a strong reputation for reliability and customer satisfaction.

By building strong partnerships with customs brokers, freight forwarders, carriers, and airlines, you can leverage their expertise, resources, and networks to enhance the efficiency, security, and compliance of your air cargo operations. These collaborations contribute to the smooth flow of goods, minimize risks, and ultimately support the growth and success of your air freight business.

Embracing Technology

In the fast-paced world of air freight business, embracing technology is crucial for ensuring efficient operations and staying ahead of the competition. Utilizing technology can streamline processes, enhance productivity, and improve overall customer satisfaction. In this section, we will explore two key aspects of embracing technology in the air freight industry: utilizing technology for efficient operations and implementing tracking and monitoring systems.

Utilizing Technology for Efficient Operations

Technology plays a vital role in optimizing various aspects of air freight operations. From managing bookings and shipments to automating administrative tasks, the right technology solutions can significantly improve efficiency and reduce manual errors. Here are some key areas where technology can make a difference:

Cargo Management Systems : Implementing a robust cargo management system allows air freight businesses to handle bookings, track shipments, generate documentation, and manage inventory seamlessly. These systems provide real-time visibility into the status of shipments, enabling effective communication with customers and stakeholders.

Warehouse Management Systems : Warehouse management systems enable efficient inventory management, including tracking stock levels, optimizing storage space, and streamlining order fulfillment. By automating warehouse processes, such as barcode scanning and automated picking systems, businesses can minimize errors and improve overall efficiency.

Route Optimization Software : Technology solutions for route optimization help air freight businesses plan the most efficient routes and maximize the utilization of available resources. These systems take into account factors such as distance, fuel consumption, and traffic conditions to optimize delivery schedules and reduce costs.

Customer Relationship Management (CRM) Systems : CRM systems allow businesses to manage customer interactions, track customer preferences, and provide personalized service. By leveraging CRM technology, air freight companies can enhance customer satisfaction and build long-term relationships.

Tracking and Monitoring Systems

In the air freight industry, visibility and real-time tracking of shipments are paramount. Implementing tracking and monitoring systems can provide accurate, up-to-date information on the location and status of cargo. Here are some common technologies used for tracking and monitoring:

GPS Tracking : GPS technology enables real-time tracking of shipments, providing detailed information on the location and movement of cargo. This information can be shared with customers, allowing them to stay informed about the progress of their shipments.

Sensor Technology : Sensor technology, such as temperature and humidity sensors, can be used to monitor the conditions of sensitive or perishable cargo. This data helps ensure that the cargo remains within the required parameters throughout the transportation process.

Telematics : Telematics combines GPS technology with onboard sensors to collect data on vehicle performance, driver behavior, and fuel consumption. This information can be used to improve operational efficiency, optimize routes, and enhance safety.

By embracing technology and utilizing advanced systems for efficient operations and tracking, air freight businesses can streamline their processes, improve customer satisfaction, and stay competitive in the ever-evolving logistics landscape.

To stay updated on the latest technological advancements in the air freight industry and explore other important aspects of running a successful air cargo business, continue reading our article on how to start an air freight business .

Staying Updated on Industry Developments

To thrive in the ever-evolving air freight industry, it is crucial for businesses to stay updated on industry developments. This includes keeping a close eye on industry trends and future outlook, as well as fostering a culture of continuous learning and adaptation.

Industry Trends and Future Outlook

The global air cargo market is expected to experience steady growth in the coming years. Factors such as continuous technological advancements, growing environmental awareness, and the rising need for streamlined operations are driving this growth ( LinkedIn ). As an air freight business, staying informed about these trends can provide valuable insights into emerging market opportunities and potential areas for expansion.

By monitoring industry publications, attending conferences and trade shows, and engaging with industry experts, businesses can gain a deeper understanding of the current and future state of the air freight market. This knowledge can help them make informed decisions, adapt their strategies, and stay ahead of the competition.

Continuous Learning and Adaptation

In such a dynamic industry, continuous learning and adaptation are essential for long-term success. Air freight businesses must be open to embracing new technologies, adopting innovative practices, and implementing efficient processes to stay competitive.

Investing in employee training and development programs can help keep the workforce up-to-date with the latest industry advancements. This can include training on new software systems, regulatory changes, and best practices in cargo handling and logistics. Encouraging employees to attend industry conferences and workshops can also provide valuable networking opportunities and exposure to cutting-edge ideas.

Furthermore, fostering a culture of innovation and adaptability within the organization can help businesses quickly respond to market changes. This can involve encouraging employees to share ideas, implementing feedback mechanisms, and regularly evaluating and refining business strategies.

By staying updated on industry developments and fostering a culture of continuous learning and adaptation, air freight businesses can position themselves for long-term success in a rapidly evolving market. To explore more about the air freight industry, you can check our article on air freight industry analysis .

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> > CARGO AIRLINE TEMPLATE   Creating a Cargo Airline Business Plan -Dr. John Wensveen, Ph.D., President & CEO, Airline Visions, LLC   Introduction to Business Planning This article provides a briefing on how to take an idea, outline it on paper, and implement the idea resulting in launch of commercial operations. The subject matter concentrates on how to develop a business plan for an air cargo carrier. It should be noted, this article is strictly to be interpreted as a summary and not a comprehensive document to be used for creation of an actual business plan. With that said, what is the purpose of a business plan? The four main reasons air carriers fail, including air cargo and passenger operators, are due to undercapitalization, overexpansion, inflexibility, and lack of leadership. A well structured business plan should identify such negative factors well in advance of any decision making process acting as a guide for management to realize when things are on track and when things are off track. The main purpose of a business plan is to act as a selling tool to raise money, develop ideas of how business should be conducted, while at the same time being able to assess the company’s performance over time. All too often in this industry, business plans are created but they use a format not suitable for air cargo operations. Unfortunately, in many cases, the air carrier is doomed from the start because of the incorrect format. The Generic vs. Air Cargo Business Plan The purpose of a business plan is to act as a selling tool to raise money and to be used as a benchmark or a map of how the company is performing. This article introduces the reader to the main differences between a generic business plan and an air cargo business plan. Although both types of business plans have the same function, they are very much different in terms of format meaning the difference between success and failure for the air cargo carrier. Historically, air cargo carriers have operated using a generic business plan structure with some modifications. For existing air cargo carriers, it has been found that the generic format has resulted in complications for the company mainly in the form of not having the ability to be flexible as the operating environment changes. The elements of the air cargo business plan are tailored to the aviation industry and if written correctly, such a business plan permits flexibility. In order to be successful in a rapidly changing aviation environment, it is important for new companies to be designed using the elements of the air cargo business plan. For existing companies contemplating restructuring operations, step one should be the implementation of a new business plan based on the elements of an air cargo business plan. Such a decision could save thousands or even millions of dollars in the long term. Generic Business Plan A business plan must contain certain elements or key factors in order to be effective. Unfortunately, many people do not understand the concept of a business plan and, therefore, leave out some of these elements leading to a potentially disastrous outcome. Although there is no single template or map to follow when it comes to writing a business plan, most types of businesses will be designed using the elements of a “generic” business plan. In many cases, these elements are enough to satisfy the requirements of a business plan but when applied to the air cargo industry, these elements are not sufficient because they neglect to concentrate on additional elements that must be focused on. The design of a business plan differs by industry and by type of company and, therefore, must be customized accordingly. Content of a generic business plan usually include the following: • Executive Summary • Non-Disclosure Statement • Description of the Business and Industry • Market Analysis • Competitor Analysis • Strategic Plan • Organization and Management Plan • Financial Plan and Financial Request • Strategic Action Plans As previously discussed, although all business plans have the same purpose, there is no such thing as one type of business plan. Business plans differ by industry and by type of company. There is no recognized single source that one can go to in order to determine what the main elements of an air cargo business plan are. Listed below, are the main elements of an air cargo business plan in the order that each element should be addressed in the actual business plan. Content of a generic business plan usually include the following: • Executive Summary • Non-Disclosure Statement • Business Introduction • Mission • Strategy • Market Opportunity • Analysis of Market Demand Levels • Proposed Route Structure and Schedule • Financial Analysis (statements from business plan) • Sales and Promotion Strategy • Aircraft Operating Strategy • Competition and Competitive Response • Management and Support Team • Risk Factors • Invitation to Participate The above structure of an air cargo business plan can be applied to any size of business regardless of its nature ranging from a single-engine propeller driven aircraft to an international operation utilizing a fleet of long-range jet aircraft. Following this step-by-step guide will lead to the creation of a successful plan. This structure is useful to a new organization starting out as well as an existing organization seeking to restructure its business plan. Since the events of 9/11, the term restructuring has become a part of virtually every air cargo operator’s vocabulary. The main focus of any restructuring plan should be on the redevelopment of the business plan. New air cargo carriers starting out have a major advantage over existing carriers in terms of their potential success if the above mentioned structure is implemented from day one. The generic business plan is no longer valid in the new era of aviation. Business Plan Mistakes It is important to note that no business plan is perfect and changes will occur once the air cargo carrier is operating which will lead to creating deviations from the original business plan. However, it is possible to create a near perfect business plan if common mistakes are known in advance. This section outlines five key areas where mistakes are frequently made when developing the business plan for an air cargo operation. Capturing the Reader’s Interest The final version of the business plan will be read by numerous individuals for the purposes of raising capital, establishing contracts, and obtaining certification. Capturing the reader’s interest from the start is very important because the reader will most likely be a busy individual with many obligations. This is especially true when dealing with professionals involved in the raising of money. In short, the business plan must capture the reader’s interest within the first 90 seconds; otherwise, it might end up on the floor, in the garbage bin, or filed as a “reject”. The air cargo business plan must have aesthetic appeal at first glance meaning the format must be capturing and well organized encouraging the reader to turn the pages. If the business plan does not meet such requirements, it is possible that it may never be read. Inaccuracies, Inconsistencies, Lack of Objectivity The air cargo business plan must be accurate and thorough at all levels as the reader will be focusing on the content once interest has been captured. A minor error could be as detrimental as a major error depending on the audience reading the document. It is very important that the reader is not distracted from the content of the airline business plan and negative bias must be avoided at all times. Many air cargo business plans have failed because they were unrealistic. When raising money to launch an air cargo carrier, the developer(s) of the business plan often attempts to make the business concept look too good believing that any negativity would cause the idea to fail before it ever got off the ground. A smart investor knows the difference between fantasy and reality, therefore, the business plan should never try to “sugar coat” reality. The concept stands little chance of coming to life if the developer(s) does not produce an honest business plan. Clarity is extremely important in the design of the air cargo business plan and although the concept might be good, it can go unnoticed because of this factor. The air cargo business plan contains an overwhelming amount of detail and must be structured in a clear and concise format. In today’s financial world, a shorter business plan is often more important than a lengthy one. Examples of mistakes often associated with clarity are: unclear and overoptimistic, too detailed, too much useless information, too many numbers, not able to present the need for funding in a simple manner, and difficulty explaining the real business. Incompleteness is a common mistake made in the development of the air cargo business plan. How is this possible given the amount of information provided in the document? The answer is simple. It is associated with the lack of background work or homework into the market and the competition. Too many air cargo business plans make assumptions rather than presenting the actual facts. Establishing sustainable, competitive advantage in the air cargo business plan is difficult but it must be done. Failure to identify market need is a common mistake made in the development of the air cargo business plan. The business plan must be superior to any potential competitor’s business plan and should be able to gain the investor’s attention and money. Adding uniqueness to the business concept is important otherwise, the airline is like any other and will most likely fail to raise the funds needed to fly. Choosing the right person for the right job is important in the management team selection process. In many air cargo business plans, the importance of the management team is often underestimated. Many investors believe that a superior management team can make a mediocre idea successful. A strong management team will help reduce any doubts the investor might have about the ability of the air cargo carrier to be successful. The business plan must promote the team and introduce key advisors that will assist in the company’s success. The management team becomes important in outlining strategic objectives and implementation of the business plan. A good team will be fully aware of all risks involved and such risks should be highlighted in the actual business plan. With each risk should appear a solution or strategy on how the airline will deal with each risk. Many air cargo business plans fail to demonstrate revenue growth and profitability. Historically, top line growth is mentioned but bottom line growth is not. In order to sell the business concept, bottom line growth is essential and this growth must be based on credible financial assumptions. Examples of common mistakes made associated with revenue growth and profitability are: failure to show how ROI (return on investment) will be generated for investors, no clear ROI, lack of return on investment figures, too much concentration on financial numbers, vague assumptions regarding potential cash flow, lack of understanding business start up costs, and lack of research. Achieving Success There are many lessons to be learned prior to writing an air cargo business plan. It is important for the developer(s) to thoroughly research the business concept in detail and analyze the successes and failures of other air cargo operators. The air cargo operator of today and tomorrow is to be much different than the air cargo carrier of yesterday. The keys to future success include a solid business plan that encompasses the following: flexibility, diversity, the right management team, the right organizational structure, the right corporate culture, constant training and development for all levels of employees, steady and moderate growth strategies, effective cost cutting strategies that do not jeopardize safety, operation of modern and fuel efficient aircraft, fleet commonality, reasonable capital requirements, and a long-term vision.     | | | | | © 2011 American Friendship World Air Cargo Corporation. All Rights Reserved. Sample Business Plans Transportation, Logistics & Travel Airline Business Plan Launching an airline is challenging. Even harder is running it successfully. Starting with a new airline business and progressing to established market players requires ongoing learning and adaptability. Anyone can start a new business, but you need a detailed business plan when it comes to raising funding, applying for loans, and scaling it like a pro! Need help writing a business plan for your airline business? You’re at the right place. Our airline business plan template will help you get started. Free Business Plan Template Download our free business plan template now and pave the way to success. Let’s turn your vision into an actionable strategy! Fill in the blanks – Outline Financial Tables How to Write An Airline Business Plan? Writing an airline business plan is a crucial step toward the success of your business. Here are the key steps to consider when writing a business plan: 1. Executive Summary An executive summary is the first section planned to offer an overview of the entire business plan. However, it is written after the entire business plan is ready and summarizes each section of your plan. Here are a few key components to include in your executive summary: Introduce your Business: Start your executive summary by briefly introducing your business to your readers. Market Opportunity: Airline services:. Highlight the airline services you offer your clients. The USPs and differentiators you offer are always a plus. Marketing & Sales Strategies: Financial highlights:, call to action:. Ensure your executive summary is clear, concise, easy to understand, and jargon-free. Say goodbye to boring templates Build your business plan faster and easier with AI Plans starting from $7/month 2. Business Overview The business overview section of your business plan offers detailed information about your company. The details you add will depend on how important they are to your business. Yet, business name, location, business history, and future goals are some of the foundational elements you must consider adding to this section: Business Description: Describe your business in this section by providing all the basic information: Describe what kind of airline company you run and the name of it. You may specialize in one of the following airline businesses: Full-service carriers Low-cost carriers Regional airlines Charter airlines Cargo airlines Describe the legal structure of your airline company, whether it is a sole proprietorship, LLC, partnership, or others. Explain where your business is located and why you selected the place. Mission Statement: Business history:. If you’re an established airline service provider, briefly describe your business history, like—when it was founded, how it evolved over time, etc. Future Goals This section should provide a thorough understanding of your business, its history, and its future plans. Keep this section engaging, precise, and to the point. 3. Market Analysis The market analysis section of your business plan should offer a thorough understanding of the industry with the target market, competitors, and growth opportunities. You should include the following components in this section. Target market: Start this section by describing your target market. Define your ideal customer and explain what types of services they prefer. Creating a buyer persona will help you easily define your target market to your readers. Market size and growth potential: Describe your market size and growth potential and whether you will target a niche or a much broader market. Competitive Analysis: Market trends:. Analyze emerging trends in the industry, such as technology disruptions, changes in customer behavior or preferences, etc. Explain how your business will cope with all the trends. Regulatory Environment: Here are a few tips for writing the market analysis section of your airline business plan: Conduct market research, industry reports, and surveys to gather data. Provide specific and detailed information whenever possible. Illustrate your points with charts and graphs. Write your business plan keeping your target audience in mind. 4. Airline Services The product and services section should describe the specific services and products that will be offered to customers. To write this section should include the following: Describe your services: Mention the airline services your business will offer. This list may include services like, Passenger flight Baggage handling In-flight services Seating options Loyalty programs Special assistance Quality measures : This section should explain how you maintain quality standards and consistently provide the highest quality service. Additional Services In short, this section of your airline plan must be informative, precise, and client-focused. By providing a clear and compelling description of your offerings, you can help potential investors and readers understand the value of your business. 5. Sales And Marketing Strategies Writing the sales and marketing strategies section means a list of strategies you will use to attract and retain your clients. Here are some key elements to include in your sales & marketing plan: Unique Selling Proposition (USP): Define your business’s USPs depending on the market you serve, the equipment you use, and your unique services. Identifying USPs will help you plan your marketing strategies. Pricing Strategy: Marketing strategies:, sales strategies:, customer retention:. Overall, this section of your airline company business plan should focus on customer acquisition and retention. Have a specific, realistic, and data-driven approach while planning sales and marketing strategies for your airline business, and be prepared to adapt or make strategic changes in your strategies based on feedback and results. 6. Operations Plan The operations plan section of your business plan should outline the processes and procedures involved in your business operations, such as staffing requirements and operational processes. Here are a few components to add to your operations plan: Staffing & Training: Operational process:, equipment & software:. Include the list of equipment and software required for the airline, such as aircraft, baggage handling systems, flight operations systems, revenue management systems, etc. Adding these components to your operations plan will help you lay out your business operations, which will eventually help you manage your business effectively. 7. Management Team The management team section provides an overview of your airline business’s management team. This section should provide a detailed description of each manager’s experience and qualifications, as well as their responsibilities and roles. Founders/CEO: Key managers:. Introduce your management and key members of your team, and explain their roles and responsibilities. Organizational structure: Compensation plan:, advisors/consultants:. Mentioning advisors or consultants in your business plans adds credibility to your business idea. This section should describe the key personnel for your airline business, highlighting how you have the perfect team to succeed. 8. Financial Plan Your financial plan section should summarize your business’s financial projections for the first few years. Here are some key elements to include in your financial plan: Profit & loss statement: Cash flow statement:, balance sheet:, break-even point:. Determine and mention your business’s break-even point—the point at which your business costs and revenue will be equal. Financing Needs: Be realistic with your financial projections, and make sure you offer relevant information and evidence to support your estimates. 9. Appendix The appendix section of your plan should include any additional information supporting your business plan’s main content, such as market research, legal documentation, financial statements, and other relevant information. Add a table of contents for the appendix section to help readers easily find specific information or sections. In addition to your financial statements, provide additional financial documents like tax returns, a list of assets within the business, credit history, and more. These statements must be the latest and offer financial projections for at least the first three or five years of business operations. Provide data derived from market research, including stats about the industry, user demographics, and industry trends. Include any legal documents such as permits, licenses, and contracts. Include any additional documentation related to your business plan, such as product brochures, marketing materials, operational procedures, etc. Use clear headings and labels for each section of the appendix so that readers can easily find the necessary information. Remember, the appendix section of your airline business plan should only include relevant and important information supporting your plan’s main content. The Quickest Way to turn a Business Idea into a Business Plan Fill-in-the-blanks and automatic financials make it easy. This sample airline business plan will provide an idea for writing a successful airline plan, including all the essential components of your business. After this, if you still need clarification about writing an investment-ready business plan to impress your audience, download our airline business plan pdf . Related Posts Travel Agency Business Plan Taxi Business Plan Business Plan Making Guide 10 AI Tools For Small Business Frequently asked questions, why do you need an airline business plan. A business plan is an essential tool for anyone looking to start or run a successful airline business. It helps to get clarity in your business, secures funding, and identifies potential challenges while starting and growing your business. Overall, a well-written plan can help you make informed decisions, which can contribute to the long-term success of your airline company. How to get funding for your airline business? There are several ways to get funding for your airline business, but self-funding is one of the most efficient and speedy funding options. Other options for funding are: Bank loan – You may apply for a loan in government or private banks. Small Business Administration (SBA) loan – SBA loans and schemes are available at affordable interest rates, so check the eligibility criteria before applying for it. Crowdfunding – The process of supporting a project or business by getting a lot of people to invest in your business, usually online. Angel investors – Getting funds from angel investors is one of the most sought startup options. Apart from all these options, there are small business grants available, check for the same in your location and you can apply for it. Where to find business plan writers for your airline business? There are many business plan writers available, but no one knows your business and ideas better than you, so we recommend you write your airline business plan and outline your vision as you have in your mind. What is the easiest way to write your airline business plan? A lot of research is necessary for writing a business plan, but you can write your plan most efficiently with the help of any airline business plan example and edit it as per your need. You can also quickly finish your plan in just a few hours or less with the help of our business plan software . How do I write a good market analysis in an airline business plan? Market analysis is one of the key components of your business plan that requires deep research and a thorough understanding of your industry. We can categorize the process of writing a good market analysis section into the following steps: Stating the objective of your market analysis—e.g., investor funding. Industry study—market size, growth potential, market trends, etc. Identifying target market—based on user behavior and demographics. Analyzing direct and indirect competitors. Calculating market share—understanding TAM, SAM, and SOM. Knowing regulations and restrictions Organizing data and writing the first draft. Writing a marketing analysis section can be overwhelming, but using ChatGPT for market research can make things easier. About the Author Upmetrics Team Upmetrics is the #1 business planning software that helps entrepreneurs and business owners create investment-ready business plans using AI. We regularly share business planning insights on our blog. Check out the Upmetrics blog for such interesting reads. Read more Plan your business in the shortest time possible No Risk – Cancel at Any Time – 15 Day Money Back Guarantee Create a great Business Plan with great price. 400+ Business plan templates & examples AI Assistance & step by step guidance 4.8 Star rating on Trustpilot Streamline your business planning process with Upmetrics . Airline Business Plan: Writing Effective Airline Business Plans To write a successful airline business plan , you must take several important trends in the airline industry and broader economy into account. What affect will these important trends have on the new airline? Continuing volatility in oil and other commodity markets A decline in personal disposable income as the economy slows Anxiety over flying and travel restrictions as a result of terrorist attacks and war Recent financial hardships and bankruptcies of major airline companies Important Airline Business Plan Questions to Answer To write a convincing aviation business plan and successfully launch your new airline, you must have confident answers to the following questions: What is the market demand for your new airline business? How will you prove the feasibility of your new airline? What kind of financing will you need, and how much? What types of investors will you seek capital from? What relevant past experience does your management team have, which you can leverage in your business plan? What strategic partnerships will you forge? What is your marketing plan and how will you grow your airline’s customer base? What are your airline’s future financial projections? What is your new airline’s “unfair competitive advantage” and how will you create barriers to entry? How to Finish Your Airline Business Plan in 1 Day! Don’t you wish there was a faster, easier way to finish your business plan? With Growthink’s Ultimate Business Plan Template you can finish your plan in just 8 hours or less! Click here to finish your business plan today. OR, Let Us Develop Your Plan For You Since 1999, Growthink has developed business plans for thousands of companies who have gone on to achieve tremendous success. Click here to see how a Growthink business plan consultant can create your business plan for you.   Airline Business Plan FAQs What is the easiest way to complete my airline business plan. Growthink's Ultimate Business Plan Template allows you to quickly and easily complete your Airline Business Plan. What is the Goal of a Business Plan's Executive Summary? The goal of your Executive Summary is to quickly engage the reader. Explain to them the type of airline you are operating and the status; for example, are you a startup, do you have an airline that you would like to grow, or are you operating a chain of airlines? Other Helpful Business Plan Articles & Templates Home > Category > Headline News / Atlas Air says split from Amazon 'all part of the plan' XPO: DISAPPOINTING UPDATE TFII: KEEP ON TRUCKING KO: DON'T YOU WORRY DSV: SHORT-TERM RALLY WTC: BACK UP CHRW: NEW CFO APPOINTMENT ZIM: TUMBLING PLD: DEAL INSIGHT PLEASE PLD: ABOUT AMAZON APPETITE ZIM: ALL EYES ON YOU F: EV WOES ODFL: STRENGTHENING AMZN: BOLT-ON DEAL AMZN: THE 'UNDERRATED' Atlas Air has confirmed that it is phasing out operations for Amazon, but will continue to dry lease 767s via its Titan subsidiary, The carrier said yesterday the split was all part of the plan. “We completed a negotiation with  Amazon to exit domestic 737 and 767 CMI service flying for Amazon, in line with our strategic plan,” it said. Atlas explained that, in connection with the Amazon agreement, it had also entered into three-year contract extensions for the dry lease of the 16 767-300Fs operated for Amazon via Titan. The contracts will begin following the expiration of the original 10-year dry lease contracts. It said it would refocus on widebody aircraft, and will see delivery of eight 777s and 747s this year, adding: “With the Amazon CMI service ending in mid-2025, we will reallocate resources to expand our investments in global, long-haul service with widebody aircraft.” Atlas said a claim by pilots that the ending of the deal would impact 760 crew members was “overstated”, although it was not able to provide an exact figure. However, it explained, it was adding some 250 pilot positions to support the arrival of the new aircraft. “The widebody market is where we continue to see the strongest demand from our customers, as well as expanding opportunities in global ecommerce.   “Atlas continues to expand its fleet of widebody freighters with the addition of eight new 747 and 777 aircraft in 2024. These aircraft will be placed immediately into service to complement the continued strong performance of the company’s 767 fleet in service to US military and commercial customers.” It added: “We are proud of the solid performance we delivered throughout our near-decade-long partnership with Amazon. We look forward to continuing our relationship through our Titan business.” Comment on this article Related stories, polar's winkelbauer gets four years in prison for corruption. The first sentence in the Polar Air Cargo corruption case has been doled out, to ... FedEx CEO talks Amazon (and DHL); break-up calls; USPS value-destroyer ‘On the shoulders of a giant’ Exclusive: Atlas to end Amazon flying after 'woefully' low utilisation Pilots have reported that Amazon and Atlas Air have ended their CMI contract.  Next month, Atlas ... Amazon rejigs logistics set-up as pressure grows from US and Chinese rivals Amazon has been a relentless driver of change in the ecommerce arena, forcing competitors to ... Airlines make freighter and aircraft capacity moves There has been a raft of freighter and aircraft news this week, as airlines work ... Temu shifts focus from US – but air cargo still bullish on ecommerce The net is tightening around China’s ecommerce platforms – the current drivers of air cargo. ... Airlines face Q4 capacity 'balancing act' as they weigh up ecommerce potential Air Transport Services Group (ATSG) has made a further deal to operate freighters for Amazon ... Flexport's newly liveried aircraft ready as business looks up Flexport expects to see its first flight today of a newly liveried aircraft, the second ... Ecommerce boom may be opening the doors for smugglers The Loadstar is running a series of reports on the ecommerce sector, which has been ... 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Arabella Tancred General enquiries Allow tracking cookies from Google Analytics Allow tracking cookies from third party Ads Vision & Mission IATA Management Corporate Governance Structure Strategic Partnerships Program Our Commitment IATA by Region Contact & Support Airlines magazine Passenger Experience & Policy Distribution, Payment & Taxation Sustainability Operations & Infrastructure Aviation Security The Innovation Hub Fly Net Zero is the commitment of airlines to achieve net zero carbon by 2050, bringing air transport in line with the Paris agreement to limit global warming to 1.5°C. Manuals, Standards & Regulations Sign up for IATA News Newsletters & Blogs Annual Review Directories Publications Resellers As a trusted voice in the aviation community, we can help raise your profile and ensure you are seen by the audience that really matters to you. Our offers are customizable to your needs, whether on our websites, our events or in our manuals. 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Willie Walsh Biography AGM 2024 News Find all press material from IATA's Annual General Meeting and World Air Transport Summit that took place in Dubai, 2-4 June Air Navigation Services FREIGHT FORWARDERS GOVERNMENTS & REGULATORS GROUND HANDLERS INDUSTRY PARTNERS TRAVEL AGENTS What to Know About Air Cargo Handling Shipping by air is a fast and efficient means of transport for goods. Airlines transport over 52 million metric tons of goods a year, representing more than 35% of global trade by value but less than 1% of world trade by volume. That is equivalent to $6.8 trillion worth of goods annually, or $18.6 billion worth of goods every day. However, the effects of COVID-19 on the industry dramatically affected the air industry including air cargo. Available cargo tonne-kilometers fell industry-wide by 21.4% year-on-year in 2020 . However, by the end of the year, industry-wide cargo tonne-kilometers had returned to near pre-COVID values. With so much air cargo being shipped worldwide and so many different parties involved in the supply chain, it is important to take a look at cargo handling for air transport. Cargo handling is the segment of the supply chain which processes goods landside in the cargo facility. From the delivery at the airport of origin until it is ready for loading on the plane, to the unloading at destination and handover to the consignee/freight forwarder, many steps are involved with cargo handling that must be closely followed to ensure shipments are delivered safely and securely. These steps are found in the cargo Master Operating Plan (MOP). What is the cargo Master Operating Plan (MOP)? The Master Operating Plan (MOP) describes the key processes and sub-processes involved in transporting air cargo from shipper to consignee in a systematic and harmonized manner. It provides the air cargo supply chain with the first, industry-endorsed, standard description of the end-to-end process for transporting cargo by air. As a result, the MOP comprises 19 main processes and 78 sub-processes split into five categories of activities as follows: Origin Forwarder Origin Carrier Transport Carrier Destination Carrier Destination Forwarder The primary objective for air cargo acceptance and handling is to ensure that consignments are ready for carriage in compliance with operator and IATA regulations, as well as with export and import rules of the countries through which the cargo will transit. In general, all items to be transported using commercial aircraft must pass through an acceptance process. There are certain procedures that must be followed regardless of the type of cargo. Other procedures may only apply to certain types of cargo. The section below will provide you a quick overview of some of the key steps of the MOP.  Booking & Planning Shipments The process of cargo handling begins with booking and planning shipments, there is much to be done before the shipment even leaves the facility. Having a solid plan of action allows for smooth booking and prevents fewer problems further down the chain of events. It is necessary to follow the steps below to book your shipment properly. These activities also include the steps handled by freight forwarders as listed below: Receive shippers’ requests and check the security status Receive shipper freight information Plan the routing-direct or consolidation Request capacity against forwarder or carrier inventories Confirm capacity Arrange pick up of freight Picked up from the shipper How Air Cargo is Received and Accepted for Shipment The next step in logistics is how air cargo is received and accepted for transport. This is a multi-step process that includes various stockholders including trucking companies, as well as cargo and ground handling service providers amongst others. Throughout the shipment process, safety remains a priority for all parties of the air cargo supply chain. For instance, it’s important to ensure clear and correct labeling and identification of packages. In addition, the packages themselves must be suited to the content and be able to protect the goods from any damage. Let's take a closer look at what happens once the shipment is received by the carrier when it comes to discussing air cargo handling as so much of the preparation for the flight happens there. Receive Shipments into Carrier Domain Once the freight forwarding truck arrives at the carrier's domain and the truck driver has informed the Cargo Handling Agent of their arrival, the carrier domain can receive the goods. They should have received the following information in advance, which is why filing electronically is always recommended: Electronic air waybill information Electronic house waybill information for consolidated shipments Truck number and type (if available) Estimated arrival time (if available) Security screening needs (if known/available) Once the information has been received, and the truck has arrived, an unloading slot and position will be assigned to the driver. Different slots are given according to needs, such as dangerous goods, live animals, ULDs, healthcare products, and more. Accept Shipments as Ready for Carriage When accepting shipment as ready for carriage, airport cargo and ground handling personnel must take several steps to meet the requirements to ship goods by air. First, they must verify if the shipments are security cleared. Then they must perform a ready-for carriage check. This entails verifying that all the information aligns with the actual shipment and ensuring all embargoes and operational restrictions are applied. Once everything has been checked, the information is validated against the booking and updated. The primary objective is to ensure the consignments are in compliance with Carrier requirements Local export rules and regulations Rules and regulations of the transit airport(s) and air spaces (if any) Import regulations of the destination country Prepare Cargo for Flight After accepting shipments ready for carriage, airport cargo and ground handling personnel can prepare the air cargo for flight. The goods in transit must be received and security cleared once again. Goods left on the aircraft that are in transit are considered transit cargo. Cargo and ground handling services must give this transit cargo security checks, including x-ray and Explosive Trace Detection (ETD) screening. A detailed exam of the e-AWB, integrity of the cargo, and piece count is made. Once the pre-plan details are received from the carrier, a build-up plan must be prepared, which indicates what air cargo is to be built for flight, and the information is sent to the warehouse. Send Shipments to Flight Now it is time to move the loaded ULDs to a secure flight holding area while being mindful of all sensitive information such as temperature-controlled and dangerous goods. Ensuring no flights are delayed, the ULDs can be lined up in order, if it is known, to prepare for ramp transportation. All ramp safety protocols must be followed. To avoid accidents being mindful of all ground support equipment during the process of loading and unloading is necessary. This is why proper training in IATA's rules and regulations is imperative for all cargo and ground handling personnel. At this time, the control of the air cargo passes from the warehouse operator to the ramp handler. The transport of goods from cargo terminal to aircraft is a multi-step process best lined out in the IATA Cargo Handling Manual (ICHM) . After following each of those steps explicitly, you would load the aircraft according to the load plan, making a note of arrangements for special cargo. Once the aircraft is loaded, any discrepancies must be addressed by updating the electronic Flight Manifest. It is now that the aircraft can depart, but the cargo loading procedure is not complete without mailing the flight manifest, loading, and carriage information. How Air Cargo is Unloaded How air cargo is unloaded involves fewer steps for airport cargo and ground handlers than the shipping and loading process. There are still many rules and regulations cargo and ground handling personnel must comply with, however. Following ramp safety protocols while performing tasks in a methodical manner help alleviate accidents and keep aircraft turnaround times in check. According to the IATA Cargo Handling Manual , the following are the specific steps to unloading air cargo: Unload and dispatch shipment to warehouse Check-in shipments Arrive shipments Hand over shipments to forwarders            What are the Last Steps Before Delivery? Once the truck has collected the goods from the carrier’s domain it is transferred to the freight forwarder hub where it’s unloaded and checked. Often before goods are dispatched via a Forwarder Branch Facility before being handed to the Consignee and then they are finally delivered to the final customer. These steps fall under the following chapters of the ICHM where you’ll find more details about each step: Arrive shipment at forwarder hub Transfer shipment at forwarder hub Load truck and produce run sheet Delivery, obtain proof of delivery, and conclude the cycle What is the IATA Cargo Handling Manual? The IATA Cargo Handling Manual (ICHM) is a publication of the most current recommended practices for airline stakeholders to follow. It gives all the required documentation in an accessible step-by-step format. It was developed by an IATA council named the ICHC (IATA Cargo Handling Consultative Council) founded in 2011 by the Cargo Advisory Council (CAC). "The IATA Cargo Handling Manual (ICHM) covers all working instructions door to door, from shipper to consignee, with a strong focus on airport to airport activities where cargo handlers and airlines operate," according to André Majeres, Cargo Mail & E-Commerce Operations Manager at IATA. The current issue contains 19 chapters in line with the Master Operating Plan (MOP). It includes the most up-to-date regulations regarding cargo handling and 10 appendices to expand on the subject, including a glossary, charts, various agreements, and more. Who Needs IATA Cargo Handling Manual? Anyone in the air cargo supply chain should use the IATA Cargo Handling Manual (ICHM) . This includes airlines, shippers, cargo agents, and many others. It allows you to see where each level of risk exists in the handling of air cargo. This manual meets every airline's guidelines, which is important since too many airports require their cargo handlers to operate under the guidelines of each specific airline. This could mean complying with 100 different working instructions, which is a lot to be expected and is a costly and timely practice. By using IATA's manual for meeting the rules and regulations, you save time and money. Where to Find More Information? You can find more information about the most up-to-date cargo handling guidelines that are strict enough to cover each airline in the IATA Cargo Handling Manual (ICHM) . In it, you will find everything you need to be compliant with the rules and regulations, and to follow the 19 steps of the MOP to mitigate the risks when handling air cargo. Airports (10) COVID-19 (5) Environment Sustainability (6) Ground Operations (21) Passenger Experience (19) Security (8) Training (2) Webinar (19) We use cookies to give you the best experience on our website. We also use cookies for advertising purposes. Please see our  privacy policy  and  cookies policy  for complete information. Former lawmaker Milton Holt claims organization he made possible wrongfully fired him HONOLULU (HawaiiNewsNow) - Former state Sen. Milton Holt, whose promising political career was brought down by scandal and drug problems, is reluctantly back in the public eye after he was fired by an organization he helped make possible. Holt is suing the Sand Island Business Association for wrongful termination, harassment and discrimination after being fired as its executive director. Holt was always seen as a fighter, as quarterback at Harvard, a tough negotiator as a legislator in the 80s and 90s and a survivor of drug addiction. During his political career, Holt was seen as a rising star — at the center of issues like where to build the Hawaii Convention Center or reform car insurance. Many in the Native Hawaiian community predicted he would be governor one day. But it all unraveled in public — with marital issues, a year in prison for a criminal campaign spending case and addiction to methamphetamine. After a judge ordered him to drug treatment in 1999, he told gathered reporters, “It’s been a struggle. It’s been tough, but I think I can make it this time.” On Wednesday, in the office of Attorney Bridgette Morgan-Bickerton, Holt was reluctant to talk about that time in his life. “That’s a long time ago. It’s behind me,” he said. “I look forward to what’s coming ahead. I don’t live in the past.” The former athlete now needs a cane to walk, which was an issue when the board of the Sand Island industrial Park ordered him, as its executive director, to walk the property and issue parking tickets. “Ticket the whole subdivision, yeah,” Holt said. “The entire subdivision, the whole 78 acres they wanted me to issue parking tickets.” Holt said he resisted when the board leaders said he needed to issue citations on a portion of the parking area under jurisdiction of the state and also advised the board not to extend the term of the board chair, who is also named in the lawsuit. Holt’s attorney said the termination violated multiple employment protections. “They basically launched a campaign of harassment, disability discrimination, age discrimination, and created, what was for Milton in the last months of his work there, a living hell,” Morgan-Bickerton said. It was also ironic, since in 1988 he wrote the legislation that led to creation of the industrial park on state land. Sand Island was in Holt’s House district and the request for long state leases came from businesses operating under temporary permits. Holt said he doesn’t know exactly why he was fired, he found out when a tenant saw someone in Holt’s office when it was supposed to be closed. “It was a shock,” said Holt’s wife, Tammy. “Yeah,” Holt said. “It was a shock. I went to my office. They rekeyed the lock,” Holt said, An attorney for the Sand Island Business Association board responded with a statement, saying, “The board is confident that its actions were lawful and not discriminatory. The board and its members will defend themselves vigorously and expect to prevail on all issues.” Holt has two children in high school and two adult sons from his first marriage. One of his sons, Daniel Holt, has followed in his footsteps — serving in the state house. Copyright 2024 Hawaii News Now. All rights reserved. Jade Stice, Hawaii Broadway star known best for role in ‘Miss Saigon,’ dies at 53 COVID cases rising in Hawaii as new variants infiltrate communities Destroyed appliances, frequent headaches, no answers: Homeowner grapples with ‘dirty power’ nightmare Man in critical condition, 2 others injured after getting into trouble off Magic Island Woman seriously injured following apparent shark bite in waters off Haleiwa Latest news. Free FestPAC performances at “Ellis Island of the Pacific” Kauai police searching for assault suspect who left man in critical condition Hawaii Island judge grants supervised release for suspected counterfeit money-maker First Alert Weather: High surf advisory extended for south shores HIEMA: No emergency after runaway siren sounds off in Pearl Harbor area 388 IMAGES Major Components of a Typical Startup-Airline Business Plan 😂 Cargo business plan. Starting a Freight & Cargo Containers Business Air Cargo Plan For Freight Services Create a Winning Cargo Transportation Business Plan Cargo Airline Business Plan Template How to Start an Air Cargo Business: A Step-by-Step Guide VIDEO How To Start An Airline: Part 9 Cargo plane loading cargos Which airline? (Cargo edition) #aviation #avgeeks #edit #747 #cargo Singapore airline cargo landing at Heathrow 🛬 #cargoplane #singaporeairline #landingplane #planes #singapore airline cargo landing in lax international airport #california HOW TO START YOUR OWN AIRLINE. Cargo airline see Highest Profits even in this Covid 19 Pandemic COMMENTS Air Cargo Business Plan [Sample Template] The total fee for incorporating the Business in the United States of America - $750. The budget for Liability insurance, permits and license - $25,500. The amount needed to acquire a suitable Office facility in New York City - New York for 6 months (Re - Construction of the facility inclusive) - $250,000. 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Belly cargo capacity is recovering, and demand is softening, leading to uncertainty as cargo airlines brace for the risk of a "back to normal" scenario. StartupBoeing World Air Cargo Forecast Current Aircraft Finance Market Outlook. ... The Airline Business Plan Outline (PDF) is a tool for capturing many of the important elements for successfully starting and operating an airline. While it is not a comprehensive structure for all airline concepts, it can serve as a starting framework for a business plan. ... Steps to Start a Sea & Air Cargo Company Complete a PASI or Preapplication Statement of Intent form and submit it to the FAA. Also, write a formal application letter, which must contain your name and the name and address of the company ... Developing an Impactful Air Cargo Business Plan Unlock success in the air cargo industry with an impactful business plan. Navigate logistics challenges and soar to new heights! Understanding Cargo Aircraft Carrier Business Models The air cargo industry currently has four business models for air cargo transport: passenger airlines, all-cargo carriers, integrated express carriers, and combination aircraft carriers. The industry primarily revolves around the first three listed models, with combination aircraft carriers uncommon in modern aviation. Aircargopedia Too many air cargo business plans make assumptions rather than presenting the actual facts. Establishing sustainable, competitive advantage in the air cargo business plan is difficult but it must be done. Failure to identify market need is a common mistake made in the development of the air cargo business plan. Airline Business Plan [Free Template Writing an airline business plan is a crucial step toward the success of your business. Here are the key steps to consider when writing a business plan: 1. Executive Summary. 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That's a sign of good news for travel recovery. Delta, United and American this month each reported year-over-year declines of about 40% in their second ... Newsroom United Airlines - Airline Tickets, Travel Deals and Flights If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JS ... Atlas Air says split from Amazon 'all part of the plan' 30/05/2024. Atlas Air has confirmed that it is phasing out operations for Amazon, but will continue to dry lease 767s via its Titan subsidiary, The carrier said yesterday the split was all part of the plan. "We completed a negotiation with Amazon to exit domestic 737 and 767 CMI service flying for Amazon, in line with our strategic plan ... IATA Shipping by air is a fast and efficient means of transport for goods. Airlines transport over 52 million metric tons of goods a year, representing more than 35% of global trade by value but less than 1% of world trade by volume. That is equivalent to $6.8 trillion worth of goods annually, or $18.6 billion worth of goods every day. Good Leads the Way Book your next flight. This is the story of an airline... And it's a good one! Our 75,000+ hero characters are on a mission to do good in the air and on the ground, working to make the world a happier, greener, more inclusive, more fascinating place. Learn more about the story of United — the story of an airline when Good Leads The Way. Former lawmaker Milton Holt claims organization he made possible Air Force has 'change of heart' on plan to part with training site envisioned for housing Storm drain grate cover damages multiple vehicles on H-1 during morning commute Latest News Saying Goodbye to our 'Queen of Hearts' Employee. It is with great sadness I share with you that our President Emeritus and Friend, Colleen Barrett—known as the Heart of Southwest Airlines—has passed away at the age of 79. Colleen dedicated herself to putting Employees first and encouraging Positively Outrageous Customer Service, which became the very signature of Southwest Airlines. What to Watch on Your Southwest Airlines Flight: June 2024 Sing 2. Spider-Man: Into the Spider-verse. The Parent Trap. Toy Story. Trolls Band Together. Wish. Wonder. Wonka. The Southwest Inflight Entertainment Portal also features On Demand TV series like Cocomelon, Firebuds, Learn with ABC Mouse, and Looney Tunes Cartoons to offer fun for the whole family. assignment essay homework paper phd report resume review thesis