- Customer Service
- Service Quality
Service Quality And Its Impact On Customer Satisfaction
- Thesis for: Bachelors of Arts, Honours
- Advisor: Marta Julita Ciach-Maheswaran
- The University of Northampton
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Negative customer satisfaction and decreased customer loyalty continue to emerge because consumers compare product quality, product cost, and product safety features associated with competitive product offerings.
ABSTRACT. This paper explored how grey market consumers perceived service quality at their favorite. department stores and examined how their perceived service quality might have impacted their. satisfaction and customer retention (including positive word-of-mouth and repeat purchase. intention) of those stores.
This thesis analyzes if service quality has any significant impact on brand loyalty, where customer satisfaction is used as an indicator for brand loyalty.
customer experiential needs for the interaction with this AI-powered technology. Therefore, in the light of U&G theory, this thesis presents a conceptual framework for customer experience as the needs for chatbot use.
This study will clarify its nature by empirically assessing on the effects of service quality on customer's perceptions and satisfaction.
The findings of this study using SERVQUAL illustrate that customer expectations were higher than perception across the entire five service quality dimensions. The
phd thesis customer satisfaction in the banking industry: a comparative study of ghana and spain aborampah amoah-mensah 2010 doctorate programme in tourism, law and business supervised by: dr. marti casadesÚs fa dr. carme saurina canals thesis submitted to the universitat de girona for the award of the doctorate degree
The research aims to give insight into how customer satisfaction has revolutionized modern Technology and how music is listened to. Customer satisfaction is a key for companies to retain the customer's genre preferences, expectations, and desires. The interlinked economic
thesis project examines customer satisfaction provided by Trivsel and customer loyalty received by Trivsel from its customers. The commissioner of this thesis was Karolina Lassfolk (Operational Director, Trivsel).
Aim: The aim of this study is to analyse how service quality affects customer satisfaction. Method: To fulfil the aim of this study, an inductive qualitative research method was employed. . Results and conclusions: Responsiveness, empathy and assurance are influential to customer satisfaction.