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9 Critical Thinking Tools for Better Decision Making

“A great many people think they are thinking when they are merely rearranging their prejudices.” William James

This article is a companion to my previous article about a Decision-Making Framework for Leaders and will refer to some of the concepts in that post. Today, I’m sharing an overview of 9 critical thinking tools you can use as a leader making decisions for your organisation or team. I have written a more in-depth article on each of the tools and you will find links to those articles below.

Table of Contents

What is critical thinking.

Critical thinking is the mode of thinking – about any subject, content, or problem – in which the thinker improves the quality of his or her thinking by skillfully analyzing, assessing, and reconstructing it.

It entails effective communication and problem-solving abilities, as well as a commitment to overcoming our biases.

Or, to put it another way – critical thinking is the art of thinking about our approach to thinking. It’s about gaining knowledge, comprehending it, applying that knowledge, analyzing and synthesizing.

Critical thinking can happen at any part of the decision making process. And the goal is to make sure we think deeply about our thinking and apply that thinking in different ways to come up with options and alternatives.

Think of it as a construct of moving through our thinking instead of just rushing through it.

Critical Thinking Is An Important Part of Decision-Making

It’s important to understand that critical thinking can sit outside of a specific decision-making process. And by the same token, decision making doesn’t always need to include critical thinking.

But for the purposes of this article, I’m addressing critical thinking within the problem and decision-making context.

And I’m sharing 9 critical thinking tools that are helpful for people at every stage of their leadership journey. There are so many tools out there and I’d love to hear from you if you have a favourite one that you’ve found useful.

So, whether you are:

• just beginning to flex your critical thinking and decision-making muscles
• or an experienced leader looking for tools to help you think more deeply about a problem

There is something here for you.

Let’s dive in.

9 Critical Thinking Tools For Leaders

• Decision Tree
• Changing Your Lens
• Active Listening & Socratic Method
• Decision Hygiene Checklist
• Where Accuracy Lives
• Overcoming Analysis Paralysis

Of course, there are many other tools available. But let’s look at how each of these can improve your decision-making and leadership skills .

1. Decision-Making Tree

The decision making tree can be useful before going into a decision-making meeting to determine how collaborative or inclusive you need to be and who should be included in the discussion on a particular issue.

This tree is a simple yes/no workflow in response to some specific questions that can guide you to identify if you need others to help you make a certain decision and if so, who you should include.

To take a deeper dive into the decision-making tree framework read our latest article.

2. Changing Your Lens

Looking at problems through a different lens is about changing your point of view, changing the context, or changing the reality. Let’s go into each of those a little more.

Point of View

Ask yourself these questions as it relates to the problem at hand.

• Can you change your point of view?
• How is the problem defined from the perspective of the CEO, of the frontline staff, of customers, of adjacent groups? The goal is to look at the problem from the perspective of others within your specific organisation, so adjust these as needed.

They will all look at the problem in different ways as well as define it differently, depending upon their point of view. Understanding all of the viewpoints can give you a deeper understanding of all the ramifications of the problem at hand.

We tend to come at the problem from our own functional perspective. If I work in finance, well, it’s going to be a finance problem. If you ask someone who works in IT, they’ll likely look at the same thing and say, “It’s an IT problem.”

Can you change the context in terms of how you define the problem? Find someone from another area and ask them how they would define the problem. Use their perspective to generate that different point of view.

Change Your Reality

Ask yourself, “What if I …

• Removed some of these constraints?
• Had some of these resources?
• Was able to do X instead of Y?

By changing the reality, you may find a different way to define the problem that enables you to pursue different opportunities.

3. Active Listening & Socratic Method

This is pairing active listening with the Socratic method. Active listening is one of the core skills you’ll want to develop to get better at critical thinking. I also touched on active listening / deep listening in my article on difficult conversations .

Because you need to turn down the volume on your own beliefs and biases and listen to someone else. It’s about being present and staying focused.

Listening Skills include:

• Be present and stay focused
• Ask open-ended and probing questions
• Be aware of your biases
• Don’t interrupt or preempt
• Be curious and ask questions (80/20 talk time)
• Recap facts – repeat back what you heard using their language
• Allow the silence
• Move from Cosmetic>Conversational>Active>Deep Listening

When you are trying to find the problem, talk about what success looks like, and think about what the real question is, you have to be aware of your own biases. The things that resonate with you because it’s what you already believe.

Learn to ask questions and listen for insight.

When you’re trying to understand and gather information, it’s very easy to want to jump in to clarify your question when someone’s thinking.

But they’re actually thinking – so you need to sit back and allow it.

When you marry this type of active listening with some key questions that come from Socrates, it can help you understand problems at a deeper level.

To use this, just highlight one or two questions you’ve never used before to clarify, to understand the initial issue, or to bring up some assumptions. You can take just one question from each area to try out and listen for the answer.

As simple as this sounds, this is part of critical thinking. It’s about uncovering what’s actually going on to get to the root cause of a situation.

To take a deeper dive into the socratic method framework and some scenarios in the worplace read our latest article.

4. Decision Hygiene Checklist

When we think about active listening with great questions, we need to make sure that we are learning what someone else thinks without infecting them with what WE think.

That’s where the Decision Hygiene Checklist comes in. When we’re in this gathering and analysing data phase, you need to make sure you keep that analysis in a neutral environment. Don’t signal your conclusions.

You may want to quarantine people from past decisions, as well. Don’t bring up past decisions or outcomes because you want to get the information from them without it being polluted.

When you’re seeking feedback from others, exercise good decision hygiene in the following ways:

• Quarantine others from your opinions and beliefs when asking for feedback.
• Frame your request for feedback in a neutral fashion to keep from signalling your conclusions.
• Quarantine others from outcomes when asking about past decisions.
• Prior to being amid a decision, make a checklist of the fact and relevant information you would need to provide feedback for such a decision.
• Have the people seeking and giving feedback agree to be accountable to provide all the relevant information, ask for anything that’s not been provided, and refuse to give feedback if the person seeking feedback can’t provide relevant information.

When involved in a group setting, exercise these additional forms of decision hygiene:

• Solicit feedback independently, before a group discussion or before members express their views to one another.
• Anonymize the sources of the views and distribute a compilation to group members for review, in advance of group meetings or discussion.

5. Where Accuracy Lives

Remaining on the flavour of understanding that our own beliefs can compete or pollute reality and our decision making, another approach is to think about where accuracy lives.

The Inside View is from your own perspective, experiences, and beliefs. The Outside View is the way others see the world and the situation you’re in. And somewhere in the middle may be the reality.

This tool is quite simple. Start out with your inside view and describe the challenge from your perspective. Write down your understanding, your analysis, and maybe even your conclusions.

Then it’s almost like De Bono’s six hats where you take that hat off and you look at the outside view. Describe the situation from an outside view. Ask yourself if a co-worker had this problem, how would they view it? How might their perspective differ? What kind of solutions could they offer?

And then you marry those two narratives. One thing about the outside view is that you can get statistics around some of the information you’re looking at.

It can be quite helpful to get a base level of what is actually proven and true, statistically, that is not polluted by the inside view.

Once you’ve run through this process, ask yourself:

• Did this actually change my view?
• Can I see the biases that were sitting there?
• And if Yes, why?

To learn more about how to use this framework and how to overcome some of the obstacles you might encounter read our deeper dive here.

6. The 5 Whys: Root Cause Analysis

This is a really simple tool that starts off by defining the problem or the defect and then continuing to ask why until you get to the 5th Why. This is is usually where you’ll start to discover a possible solution.

Here’s a simple example:

• Problem – I ran a red light.
• Well, why did it happen? I was late for an appointment.
• Why did that happen? Well, I woke up late.
• And why did that happen? My alarm didn’t go off on my phone.
• Why did that happen? I didn’t plug it into the charger.
• And why is that happening? It wasn’t plugged in. It’s because I forgot to plug it in.

So there’s the possible solution – I’ve got to set up a recurring alarm at 9pm to remind me to plug my phone in.

This is a tool perfect for junior members on your team, or ones that come to you with a barrage of questions on a problem. Have them take the 5 Whys template and think it through, ask themselves the 5 why’s.

Interested in learning more about how to use the 5 Why’s framework and how to overcome some of the obstacles you might encounter? Read our latest article with case studies.

7. RAID Log

RAID stands for

• Risks – write down the risks that will have an adverse impact on this?
• Assumptions – list out all the associated assumptions
• Issues – What are some of the issues that have already impacted or could impact the project?
• Dependencies – what are the dependencies

The RAID Log is often used when you’ve got multiple decisions about an ongoing project.

Whether you’ll be assessing your thinking by yourself, or with team members or customers, this is a great way to make sure you’re gathering all of the necessary information including the assumptions, any issues and dependencies.

8. The 7 So-Whats: Consequences of Actions

All of the previous tools are designed to help you define what the problem is. But it’s also important to think about the consequences of actions.

As you grow as a leader, you’ll need to be comfortable understanding both big thinking and little thinking. Big picture and little details so you are confident in your decisions.

A big part of that is understanding the consequences of your actions and decisions. That’s what the 7 So-Whats tool is about.

The 7 So-Whats is similar to the 5 Whys in that you ask the same question repeatedly to get the answer. Start with your recommendation or possible solution and then ask “So, what will that mean” 7 times.

For example, if you need to hire a new sales rep, the first ‘So, what’ would be something like, “We’ll need to have the right job description and salary package for them, and let the team know they’re coming on.”

And then you work your way through the rest of the ‘So, Whats’ to detail out the results or consequences of the action you’re thinking about.

To read more about the 7 So-Whats read our comprehensive article with case studies.

9. Overcoming Analysis Paralysis

A lot of people get caught up in analysis paralysis. I know I do. Whether it’s thinking about moving house or taking on a new hire, you get all the information but you still feel stuck.

What I find is that it’s usually because we are narrowing our focus too much, especially when it comes to advancement in your career or self-promotion.

So here are some questions to help you push through that analysis paralysis. Ask yourself:

• How would I make this decision if I was focused on opening up opportunities for myself / the situation?
• What would I advise my best friend to do? Or What would my successor do in this situation?
• Your caution may be the result of short-term fears, such as embarrassment, that aren’t important in the long run. Can you create a timeline or deadline to make the decision that will give you some mental distance?

Basically, you want to ask yourself what is holding you back. Is it fear? Fear of disappointment? Or that you don’t have enough information?

Perhaps you think you could get more information, but can you get more information in the time available? If not, then make the decision with what you have.

If you hold back from making your decision, what will the impact be for your stakeholders, your career, and how people view you?

The purpose of this tool is to separate yourself from the situation a little bit so you can look at it more subjectively as if you were advising a friend. And push through the paralysis to make the decision.

9 Critical Thinking Tools For Better Decision-Making

Taking time to think about how you think and using tools like these can be the difference between becoming a good leader and a great one.

Use these nine critical thinking tools to empower you to make better decisions for your business, organisation, and career – and feel confident doing so.

For personalised guidance on how best to use critical thinking skills for your business or organisation, drop us a line . We would be happy to partner with you to create a plan tailored to your needs.

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A Short Guide to Building Your Team’s Critical Thinking Skills

• Matt Plummer

Critical thinking isn’t an innate skill. It can be learned.

Most employers lack an effective way to objectively assess critical thinking skills and most managers don’t know how to provide specific instruction to team members in need of becoming better thinkers. Instead, most managers employ a sink-or-swim approach, ultimately creating work-arounds to keep those who can’t figure out how to “swim” from making important decisions. But it doesn’t have to be this way. To demystify what critical thinking is and how it is developed, the author’s team turned to three research-backed models: The Halpern Critical Thinking Assessment, Pearson’s RED Critical Thinking Model, and Bloom’s Taxonomy. Using these models, they developed the Critical Thinking Roadmap, a framework that breaks critical thinking down into four measurable phases: the ability to execute, synthesize, recommend, and generate.

With critical thinking ranking among the most in-demand skills for job candidates , you would think that educational institutions would prepare candidates well to be exceptional thinkers, and employers would be adept at developing such skills in existing employees. Unfortunately, both are largely untrue.

• Matt Plummer (@mtplummer) is the founder of Zarvana, which offers online programs and coaching services to help working professionals become more productive by developing time-saving habits. Before starting Zarvana, Matt spent six years at Bain & Company spin-out, The Bridgespan Group, a strategy and management consulting firm for nonprofits, foundations, and philanthropists.  

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Catch These Benefits! 13 Examples of Critical Thinking in the Workplace

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Your team is dealing with a sudden decrease in sales, and you’re not sure why.

When this happens, do you quickly make random changes and hope they work? Or do you pause, bring your team together , and analyze the problem using critical thinking?

In the pages ahead, we’ll share examples of critical thinking in the workplace to show how critical thinking can help you build a successful team and business.

Ready to make critical thinking a part of your office culture?

Let’s dive in!

What Is Critical Thinking? A Quick Definition

Critical thinking is the systematic approach of being a sharp-minded analyst. It involves asking questions, verifying facts, and using your intellect to make decisions and solve problems.

The process of thinking critically is built upon a foundation of six major steps:

• Comprehension
• Application
• Creation/Action

First, you gather “knowledge” by learning about something and understanding it. After that, you put what you’ve learned into action, known as “application.” When you start looking closely at the details, you do the “analysis.”

After analyzing, you put all those details together to create something new, which we call “synthesis.” Finally, you take action based on all your thinking, and that’s the “creation” or “action” step.

Examples of Critical Thinking in the Workplace

Even if the tasks are repetitive, or even if employees are required to follow strict rules, critical thinking is still important. It helps to deal with unexpected challenges and improve processes.

Let’s delve into 13 real examples to see how critical thinking works in practice.

1. Evaluating the pros and cons of each option

Are you unsure which choice is the best? Critical thinking helps you look at the good and bad sides of each option. This ensures that you make decisions based on facts and not just guesses.

Product development : For example, a product development team is deciding whether to launch a new product . They must evaluate the pros and cons of various features, production methods, and marketing strategies to make an informed decision. Obviously, the more complete their evaluation is, the better decisions they can make.

2. Breaking down complex problems into smaller, manageable parts

In the face of complex problems, critical thinkers are able to make the problem easier to solve. How? They create a step-by-step process to address each component separately.

Product deliveries and customer support . Imagine you work in a customer service department, and there has been a sudden increase in customer complaints about delayed deliveries. You need to figure out the root causes and come up with a solution.

So, you break down the problem into pieces – the shipping process, warehouse operations, delivery routes, customer communication, and product availability. This helps you find out the major causes, which are:

• insufficient staff in the packaging department, and
• high volume of orders during specific weeks in a year.

So, when you focus on smaller parts, you can understand and address each aspect better. As a result, you can find practical solutions to the larger issue of delayed deliveries.

3. Finding, evaluating and using information effectively

In today’s world, information is power. Using it wisely can help you and your team succeed. And critical thinkers know where to find the right information and how to check if it’s reliable.

Market research : Let’s say a marketing team is conducting market research to launch a new product. They must find, assess, and use market data to understand customer needs, competitor tactics, and market trends. Only with this information at hand can they create an effective marketing plan.

4. Paying attention to details while also seeing the bigger picture

Are you great at noticing small things? But can you also see how they fit into the larger picture? Critical thinking helps you do both. It’s like zooming in and out with a camera. Why is it essential? It helps you see the full story and avoid tunnel vision.

Strategic planning . For instance, during strategic planning, executives must pay attention to the details of the company’s financial data, market changes, and internal potential. At the same time, they must consider the bigger picture of long-term goals and growth strategies.

5. Making informed decisions by considering all available information

Ever made a choice without thinking it through? Critical thinkers gather all the facts before they decide. It ensures your decisions are smart and well-informed.

Data analysis . For example, data analysts have to examine large datasets to discover trends and patterns. They use critical thinking to understand the significance of these findings, get useful insights, and provide recommendations for improvement.

6. Recognizing biases and assumptions

Too many workplaces suffer from unfair and biased decisions. Make sure yours isn’t on this list. Critical thinkers are self-aware and can spot their own biases. Obviously, this allows them to make more objective decisions.

Conflict resolution . Suppose a manager needs to mediate a conflict between two team members. Critical thinking is essential to understand the underlying causes, evaluate the validity of each person’s opinion, and find a fair solution.

Hiring decisions . Here’s another example. When hiring new employees, HR professionals need to critically assess candidates’ qualifications, experience, and cultural fit. At the same time, they have to “silence” their own assumptions to make unbiased hiring decisions.

7. Optimizing processes for efficiency

Critical thinking examples in the workplace clearly show how teams can improve their processes.

Customer service . Imagine a company that sells gadgets. When customers have problems, the customer service team reads their feedback. For example, if many people struggle to use a gadget, they think about why that’s happening. Maybe the instructions aren’t clear, or the gadget is too tricky to set up.

So, they work together to make things better. They make a new, easier guide and improve the gadget’s instructions. As a result, fewer customers complain, and everyone is happier with the products and service.

8. Analyzing gaps and filling them in

Discovering problems in your company isn’t always obvious. Sometimes, you need to find what’s not working well to help your team do better. That’s where critical thinking comes in.

Training and development . HR professionals, for instance, critically analyze skill gaps within the organization to design training programs. Without deep analysis, they can’t address specific needs and upskill their employees .

9. Contributing effectively to team discussions

In a workplace, everyone needs to join meetings by saying what they think and listening to everyone else. Effective participation, in fact, depends on critical thinking because it’s the best shortcut to reach collective decisions.

Team meetings . In a brainstorming session, you and your colleagues are like puzzle pieces, each with a unique idea. To succeed, you listen to each other’s thoughts, mix and match those ideas, and together, you create the perfect picture – the best plan for your project.

10. Contributing effectively to problem-solving

Effective problem-solving typically involves critical thinking, with team members offering valuable insights and solutions based on their analysis of the situation.

Innovative SaaS product development . Let’s say a cross-functional team faces a challenging innovation problem. So, they use critical thinking to brainstorm creative solutions and evaluate the feasibility of each idea. Afterwards, they select the most promising one for further development.

11. Making accurate forecasts

Understanding critical thinking examples is essential in another aspect, too. In fact, critical thinking allows companies to prepare for what’s coming, reducing unexpected problems.

Financial forecasting . For example, finance professionals critically assess financial data, economic indicators, and market trends to make accurate forecasts. This data helps to make financial decisions, such as budget planning or investment strategies.

12. Assessing potential risks and recommending adjustments

Without effective risk management , you’ll constantly face issues when it’s too late to tackle them. But when your team has smart thinkers who can spot problems and figure out how they might affect you, you’ll have no need to worry.

Compliance review . Compliance officers review company policies and practices to ensure they align with relevant laws and regulations. They want to make sure everything we do follows the law. If they find anything that could get us into trouble, they’ll suggest changes to keep us on the right side of the law.

13. Managing the crisis

Who else wants to minimize damage and protect their business? During a crisis, leaders need to think critically to assess the situation, make rapid decisions, and allocate resources effectively.

Security breach in a big IT company . Suppose you’ve just discovered a major security breach. This is a crisis because sensitive customer data might be at risk, and it could damage your company’s reputation.

To manage this crisis, you need to think critically. First, you must assess the situation. You investigate how the breach happened, what data might be compromised, and how it could affect your customers and your business. Next, you have to make decisions. You might decide to shut down the affected systems to prevent further damage. By taking quick, well-planned actions, you can minimize the damage and protect your business.

Encouraging Critical Thinking in Your Team: A Brief Manager’s Guide

According to Payscale’s survey, 60% of managers believe that critical thinking is the top soft skill that new graduates lack. Why should you care? Well, among these graduates, there’s a good chance that one could eventually become a part of your team down the road.

So, how do you create a workplace where critical thinking is encouraged and cultivated? Let’s find out.

Step 1: Make Your Expectations Clear

First things first, make sure your employees know why critical thinking is important. If they don’t know how critical it is, it’s time to tell them. Explain why it’s essential for their growth and the company’s success.

Step 2: Encourage Curiosity

Do your employees ask questions freely? Encourage them to! A workplace where questions are welcomed is a breeding ground for critical thinking. And remember, don’t shut down questions with a “That’s not important.” Every question counts.

Step 3: Keep Learning Alive

Encourage your team to keep growing. Learning new stuff helps them become better thinkers. So, don’t let them settle for “I already know enough.” Provide your team with inspiring examples of critical thinking in the workplace. Let them get inspired and reach new heights.

Step 4: Challenge, Don’t Spoon-Feed

Rethink your management methods, if you hand your employees everything on a silver platter. Instead, challenge them with tasks that make them think. It might be tough, but don’t worry. A little struggle can be a good thing.

Step 5: Embrace Different Ideas

Do you only like ideas that match your own? Well, that’s a no-no. Encourage different ideas, even if they sound strange. Sometimes, the craziest ideas lead to the best solutions.

Step 6: Learn from Mistakes

Mistakes happen. So, instead of pointing fingers, ask your employees what they learned from the mistake. Don’t let them just say, “It’s not my fault.”

Step 7: Lead the Way

Are you a critical thinker yourself? Show your employees how it’s done. Lead by example. Don’t just say, “Do as I say!”

Wrapping It Up!

As we’ve seen, examples of critical thinking in the workplace are numerous. Critical thinking shows itself in various scenarios, from evaluating pros and cons to breaking down complex problems and recognizing biases.

The good news is that critical thinking isn’t something you’re born with but a skill you can nurture and strengthen. It’s a journey of growth, and managers are key players in this adventure. They can create a space where critical thinking thrives by encouraging continuous learning.

Remember, teams that cultivate critical thinking will be pioneers of adaptation and innovation. They’ll be well-prepared to meet the challenges of tomorrow’s workplace with confidence and competence.

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Building Your Team’s Critical Thinking Skills for Success

In today’s complex and rapidly changing world, the ability to think critically is crucial for individuals and teams seeking success. Like a sturdy foundation, critical thinking skills provide the necessary support and structure for problem-solving, decision-making, and innovation. However, the cultivation of these skills often falls short in educational and professional settings. This article explores the importance of building critical thinking skills and offers methods for their development, along with the benefits that can be reaped. By empowering teams with critical thinking, they can navigate challenges with agility and achieve desired outcomes.

Table of Contents

Key Takeaways

• Critical thinking skills are highly valued in job candidates and are essential for problem-solving and innovation.
• Educational institutions and employers often do not adequately develop critical thinking skills.
• Lack of critical thinking skills can lead to poor decision-making and decreased productivity and efficiency.
• To develop critical thinking skills in your team, provide specific instruction and guidance, offer training programs and resources, encourage open-mindedness, and foster a culture that values and rewards critical thinking.

The Importance of Critical Thinking Skills for Success

The importance of critical thinking skills for success is evident in the improved decision-making abilities, enhanced creativity and innovation, increased efficiency and productivity, better communication and collaboration within teams, and adaptability and resilience in the face of challenges that it brings. Critical thinking plays a crucial role in problem-solving and decision-making processes, as it enables individuals to analyze situations, evaluate options, and make informed choices. It helps in identifying biases, assumptions, and fallacies that may hinder effective problem-solving. To foster critical thinking in the workplace, organizations can implement strategies such as providing specific instruction and guidance, offering training programs, encouraging open-mindedness, fostering a culture that values and rewards critical thinking, and providing opportunities for practice and application of critical thinking skills. By developing these skills, individuals can enhance their problem-solving abilities and contribute to the overall success of the organization.

Understanding the Definition and Components of Critical Thinking

Execution, one of the measurable phases of critical thinking, involves the effective execution of tasks. Understanding critical thinking assessment is crucial in evaluating an individual’s ability to execute tasks and perform well in critical thinking. Bloom’s Taxonomy plays a significant role in critical thinking by providing a framework for understanding the different levels of thinking and the cognitive processes involved. It helps in assessing and developing critical thinking skills by categorizing thinking into six levels, ranging from basic knowledge to higher-order thinking skills such as analysis, evaluation, and creation. By using Bloom’s Taxonomy, educators and evaluators can assess the depth and complexity of critical thinking skills and identify areas for improvement. Incorporating Bloom’s Taxonomy into critical thinking assessment can guide the development of effective instructional strategies and promote higher-level cognitive thinking.

The Role of Execution in Developing Critical Thinking Skills

One of the measurable phases of critical thinking, execution, plays a crucial role in the development and enhancement of critical thinking skills. Execution refers to the ability to carry out tasks effectively. In the context of critical thinking, execution involves the application of problem-solving strategies and the implementation of plans or actions to solve a given problem or achieve a specific goal. Effective execution requires individuals to apply their analytical thinking, evaluate potential solutions, and make informed decisions. The impact of critical thinking on problem-solving is significant, as it enables individuals to approach problems systematically, consider multiple perspectives, and generate innovative solutions. By honing their execution skills, individuals can improve their problem-solving abilities and enhance their overall critical thinking prowess.

The Power of Synthesis in Critical Thinking

Synthesis, a fundamental component of critical thinking, involves the integration and combination of information to generate new perspectives and ideas. In problem-solving, synthesis plays a crucial role in developing critical thinking in the workplace.

Integration of Information: Synthesis requires the ability to gather and analyze information from various sources, such as research studies, reports, and expert opinions. By integrating this information, individuals can gain a comprehensive understanding of the problem at hand.

Generation of New Perspectives: Through synthesis, individuals can go beyond the surface-level understanding of a problem and generate new perspectives and ideas. This creative process allows for innovative solutions and approaches to problem-solving.

Problem-Solving Efficiency: Synthesis improves problem-solving efficiency by enabling individuals to identify patterns, connections, and relationships between different pieces of information. This holistic view helps in identifying the most appropriate course of action and avoiding potential pitfalls or biases.

Methods for Providing Instruction and Guidance in Critical Thinking

To effectively provide instruction and guidance in critical thinking, it is important to implement specific training programs and resources focused on the development of this skill. Methods for critical thinking instruction include providing specific instruction and guidance to team members, offering training programs and resources, encouraging open-mindedness and exploration of different perspectives, fostering a culture that values and rewards critical thinking, and providing opportunities for practice and application of critical thinking skills. These methods have numerous benefits for individuals and organizations. Developing critical thinking skills leads to improved decision-making and problem-solving abilities, enhanced creativity and innovation, increased efficiency and productivity, better communication and collaboration within teams, and adaptability and resilience in the face of challenges. Therefore, organizations should prioritize the implementation of these methods to cultivate critical thinking skills and reap the benefits of their development.

Training Programs and Resources for Developing Critical Thinking

Training programs and resources are essential for the development of critical thinking skills in individuals and organizations. These programs provide structured and systematic approaches to enhance critical thinking abilities. To measure the effectiveness of training programs in developing critical thinking skills, the following methods can be employed:

Pre- and post-training assessments: Before and after the training, individuals can be evaluated using standardized tests or assessments specifically designed to measure critical thinking skills. This allows for a quantitative comparison of skill improvement.

Performance evaluations: Observing participants’ performance in real-world scenarios can provide insights into their critical thinking abilities. Evaluating decision-making processes, problem-solving strategies, and the application of logical reasoning can help determine the effectiveness of the training.

Feedback and self-reflection: Gathering feedback from participants regarding their perception of their own critical thinking skills can provide qualitative data on the impact of the training. Self-reflection exercises can also help individuals identify areas for improvement and gauge their progress over time.

Encouraging Open-Mindedness and Exploring Different Perspectives

Encouraging open-mindedness and exploring different perspectives is a valuable approach in fostering critical thinking abilities. By exposing individuals to diverse viewpoints, they are prompted to challenge their own assumptions and beliefs, leading to a deeper understanding of complex issues. This process allows for the exploration of various angles and considerations, ultimately enhancing critical thinking skills. Creating a fostering critical thinking environment necessitates creating opportunities for individuals to engage in dialogue and debate, where they can listen to and learn from differing opinions. Additionally, it involves promoting a culture of respect and tolerance for diverse perspectives, encouraging individuals to actively seek out alternative viewpoints. By incorporating these practices, organizations and educational institutions can cultivate a critical thinking environment that nurtures the development of well-rounded individuals capable of thoughtful analysis and decision-making.

Creating a Culture That Values and Rewards Critical Thinking

Creating a culture that values and rewards critical thinking involves establishing systems and structures within an organization or educational institution that recognize and acknowledge individuals who demonstrate strong analytical and problem-solving capabilities. To promote critical thinking, organizations can implement the following strategies:

Implementing critical thinking in performance evaluations: Incorporating criteria that assess an individual’s ability to think critically and make sound judgments can incentivize employees to develop and display these skills. This can be done by including specific performance indicators related to critical thinking in the evaluation process.

Promoting critical thinking in team meetings: Encouraging open discussions and debates during team meetings can foster an environment where critical thinking is valued. By posing thought-provoking questions, encouraging different perspectives, and challenging assumptions, teams can collectively engage in critical thinking and generate innovative solutions.

Offering training and development opportunities: Providing training programs and resources focused on critical thinking can equip individuals with the necessary knowledge and skills to think critically. This can include workshops, seminars, or online courses that teach techniques and strategies for effective critical thinking.

Opportunities for Practice and Application of Critical Thinking Skills

One effective method to enhance critical thinking abilities involves providing individuals with practical scenarios and real-life situations that require the application of analytical and problem-solving skills. By offering practice opportunities that simulate real-world application, individuals can develop and refine their critical thinking skills. The utilization of practical scenarios allows individuals to engage in active learning, where they can apply their knowledge and skills to solve complex problems and make informed decisions. Through these practice opportunities, individuals are exposed to a range of challenges and are encouraged to think critically, analyze information, evaluate options, and generate innovative solutions. This hands-on approach to developing critical thinking skills not only enhances individuals’ ability to solve problems effectively, but also prepares them for real-world situations where critical thinking is essential. Ultimately, the integration of practical scenarios provides individuals with valuable experiences that strengthen their critical thinking abilities.

The Benefits of Improved Decision-Making and Problem-Solving

The previous subtopic discussed the opportunities for practice and application of critical thinking skills. Now, let’s delve into the benefits of improved decision-making and problem-solving that result from developing these skills.

Enhanced problem-solving techniques: Critical thinking enables individuals to analyze complex problems, identify underlying issues, and determine the most effective solutions. By developing critical thinking skills, teams can approach problems with a systematic and logical mindset, leading to more efficient and effective problem-solving processes.

Improved decision-making: Critical thinking plays a crucial role in decision-making by enabling individuals to evaluate information objectively, consider various perspectives, and weigh the pros and cons of different options. This helps teams make well-informed decisions that are based on evidence and reasoning rather than biases or gut feelings.

Increased effectiveness in complex situations: Critical thinking empowers individuals to navigate complex and ambiguous situations by providing them with the ability to analyze information, assess potential risks, and make sound judgments. This enhances their ability to adapt and respond effectively in dynamic environments.

Overall, the impact of critical thinking on decision-making and problem-solving is significant. By improving these skills, teams can make better decisions, solve problems more effectively, and ultimately achieve higher levels of success.

Enhancing Creativity and Innovation Through Critical Thinking

Enhancing creativity and innovation can be achieved by developing critical thinking abilities through the application of analytical and problem-solving techniques. Critical thinking in the workplace is crucial for fostering a culture of innovation. By honing critical thinking skills, individuals are able to approach challenges and problems with a more analytical mindset, allowing for the generation of new and creative ideas. This ability to think critically enables individuals to analyze situations from multiple perspectives, identify potential opportunities, and develop innovative solutions. Moreover, critical thinking encourages individuals to question assumptions, challenge existing norms, and explore alternative possibilities. By fostering a culture that values and rewards critical thinking, organizations can create an environment that encourages the generation of new ideas and supports innovation. Ultimately, enhancing critical thinking in the workplace is essential for promoting creativity and driving innovation forward.

Increasing Efficiency and Productivity With Critical Thinking

In order to increase efficiency and productivity in team settings, it is crucial to develop critical thinking skills in team meetings and integrate critical thinking into project management. This can be achieved through various strategies:

Encouraging active participation: Team members should be encouraged to actively engage in discussions and contribute their thoughts and ideas. This promotes critical thinking by fostering the exploration of different perspectives and the evaluation of various options.

Facilitating problem-solving exercises: Incorporating problem-solving exercises into team meetings allows members to practice critical thinking skills in a supportive environment. These exercises can involve analyzing complex scenarios, identifying potential solutions, and evaluating the pros and cons of each option.

Providing tools and frameworks: Equipping team members with tools and frameworks for critical thinking, such as decision-making models and problem-solving methodologies, can enhance their ability to think critically and make informed decisions. These resources can serve as a guide for approaching complex tasks and projects in a systematic and analytical manner.

Better Communication and Collaboration Through Critical Thinking

Better communication and collaboration within teams can be achieved by fostering an environment that promotes critical thinking and the exploration of diverse perspectives. When team members are encouraged to think critically, they are more likely to engage in open and meaningful discussions. Critical thinking allows individuals to analyze information, evaluate different viewpoints, and communicate their ideas effectively. By fostering effective collaboration, teams can benefit from the collective intelligence and diverse perspectives of its members. Team members who engage in critical thinking are more likely to actively listen to others, consider alternative solutions, and engage in constructive debates. This can lead to improved teamwork, as individuals are able to work together towards common goals and make informed decisions. In conclusion, improving teamwork through critical thinking and fostering effective collaboration can greatly enhance the overall performance and success of a team.

Frequently Asked Questions

What are some common barriers to developing critical thinking skills.

Common barriers to developing critical thinking skills include lack of effective instruction and guidance, absence of training programs and resources, closed-mindedness, and a culture that does not value or reward critical thinking. Strategies for improvement include providing specific instruction, offering training programs, encouraging open-mindedness, fostering a culture of critical thinking, and providing opportunities for practice and application.

How Can Critical Thinking Skills Be Applied in Real-Life Situations Outside of the Workplace?

Applying critical thinking skills in everyday life enhances problem-solving abilities in personal situations. It allows individuals to analyze and evaluate information, consider different perspectives, and make informed decisions, leading to more effective problem-solving and decision-making in various contexts.

Are There Any Potential Drawbacks or Limitations to Relying Heavily on Critical Thinking in Decision-Making?

Potential drawbacks and limitations of relying heavily on critical thinking in decision-making include the possibility of overanalyzing, which can lead to decision paralysis. Additionally, critical thinking may not always account for emotional or intuitive factors that could influence outcomes.

Can Critical Thinking Skills Be Developed and Improved Over Time, or Are They Fixed?

The question of whether critical thinking skills can be developed and improved over time, or if they are fixed, is an important area of inquiry. This topic warrants further investigation to provide a comprehensive understanding of the nature of critical thinking skills.

Are There Any Specific Industries or Job Roles That Prioritize Critical Thinking Skills More Than Others?

Certain industries and job roles prioritize critical thinking skills more than others. For example, professions such as law, medicine, engineering, and finance require individuals to analyze complex information, make informed decisions, and solve problems effectively.

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How Teams Should Approach Critical Thinking

by Bryn Kelly

Posted on January 18, 2020

Want to know how you and your team can think critically? You’ve come to the right place. By developing your critical thinking skills, you’ll be able to make choices and arguments that are both objective and effective. You’ll also be able to think through and solve difficult problems. Critical thinking skills are important in the workplace , so here we’ll explore seven methods to approach it with your team.

What is critical thinking?

Critical thinking is the process of conceptualising, analysing, synthesising, or evaluating information that you’ve gathered from observation, experience, reflection, reasoning, or communication. It’s about considering the ‘what, where, when, why, who and how’ of something. This’ll help you understand things better and therefore make better decisions, as well as help you recognise and find solutions to complex problems.

If you have critical thinking skills , you’ll be able to:

• Understand the logical connection between ideas.
• Determine whether an argument or idea is important or relevant.
• Recognise, build, and appraise evidence and arguments.
• Find errors or inconsistencies in reasoning.
• Approach problems consistently and systematically.
• Reflect on your own beliefs, values, and assumptions.

Best ways for teams to approach critical thinking

1. question each other.

Questioning what someone says enables you to think critically, so get your team to question each other. For example, if someone makes an assumption or says something you don’t agree with, ask them why they think that way in a non-confrontational manner. If you don’t understand what someone is trying to say or you’re confused, ask them to further elaborate. Asking questions is a great start to thinking critically.

2. Challenge each other’s mental shortcuts

Your brain naturally uses heuristics, or mental shortcuts , to explain what’s happening around you and help you make decisions and solve problems based on limited information. However, this can lead to cognitive biases and personal prejudices. A critical thinker is aware of their biases and prejudices and how they influence seemingly objective decisions and solutions. To make critical thinking possible in your team, you should be aware of and challenge each other’s mental shortcuts.

3. Share and learn critical thinking strategies

There are various critical thinking strategies that you can learn and share with your team. This includes being aware of how you and others think, analysing what someone says or does, using evidence-based reasoning, identifying what isn’t stated, and debating questions and answers. Doing these things can help you and your team think more critically.

4. Use active listening

To become critical thinkers, your team should actively listen to others’ ideas, arguments, and criticisms. This means not thinking of your response or reaction while someone else is speaking. Listening allows you to feel empathy and when you hear someone’s perspective, you can take that information and analyse it. By using active listening skills, you’ll be able to fully understand what someone is trying to tell you because the conversation continues until you can repeat what the other person is trying to say.

5. Look for problems and solve them together

Identifying problems and solving them can also help your team think critically. Once a problem is identified, state it clearly and then figure out what you have to do to solve it. This includes gathering the information you need and analysing it to draw reasonable inferences. Next, consider your options for action and weigh up the advantages and disadvantages of each. Then create a strategy to solve the problem and implement it. Afterwards, review the results and implement change where necessary.

6. Evaluate each other’s strengths and weaknesses

Every member of your team should clearly assess their own and someone else’s strengths and weaknesses, and the impact these may have on any decisions you make. For instance, you could ask questions like: What are you good at? What are you bad at? What do you want to improve on? This can help you assign tasks to the right person and ensure they get done efficiently and effectively.

7. Use foresight

Foresight is the ability to predict the future impact of a decision. Your team should use foresight as far as this is possible so that everyone can make the best decisions and avoid negative outcomes. For example, moving your business to a new location could improve output but you might end up losing skilled workers if the distance is too far. It’s important to consider which of the two is more important and if there’s a way to reduce the conflict.

Develop your critical thinking skills with Deakin’s micro-credentials

Critical thinking can help you evaluate information objectively in order to solve problems and make the right decisions at work. By following these tips, thinking critically will become second nature to you and, in turn, it’ll benefit your team in the workplace.

Critical thinking is an essential skill to have in the workplace and can be gained through learning and practice. Have your existing critical thinking skills recognised, and become an authority in your workplace. Learn more about Deakin’s Critical Thinking Credential today.

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How to Improve Critical Thinking in the Workplace

Employers want critical thinkers — those with sound judgment who can evaluate and analyze issues, make decisions, and overcome obstacles. Hiring managers are looking for people who can think critically and resolve issues quickly and effectively.

The National Association of Colleges and Employers ( NACE ) lists critical thinking as one of the eight career readiness competencies that demonstrate a recent college graduate has been educated for success in the workplace. Career readiness is “key to ensuring successful entrance into the workforce,” NACE reports.

Employers have not been shy about the lack of critical thinking skills in the workforce.

According to a 2023 ZipRecruiter skills hiring report , for which more than 2,000 U.S. employers were surveyed, the top three skills employers say candidates are “most lacking in” are:

• Time management
• Professionalism
• Critical thinking

In addition, the global management consulting firm McKinsey and Company projects that the demand for skills such as critical thinking and decision-making will grow by 19% in the U.S. and by 14% in Europe through 2030.

Critical thinkers, where are you? Hone your critical thinking skills, and become an indispensable member of your team with these five steps.

1. Formulate Your Questions

First thing to do: Identify the problem and the questions you need to ask. When you ask smart questions from the beginning, you can get a clearer picture of the issues involved. Questions to ask during this stage include:

• What’s happening?
• Why is this happening?
• What is most concerning about X?
• What is holding people back from solving X?
• What is the desired outcome?

2. Gather Information

Now it’s time to perform research. Depending on the nature of your problem, you may need to interview people, gather data and statistics, get historical project information, etc.

Make sure to get diverse input, too. It’s natural to want to talk with like-minded people, but this does nothing to help you get diverse perspectives and potential solutions.

In the research phase, consider asking stakeholders:

• How would you solve the problem?
• What other ways have you tried so far?
• What do you need to happen for this problem to be solved?
• Is there anything we haven’t discussed that you need me to know?

Don’t be afraid to ask for clarity. If someone you’re interviewing says something you’re not familiar with, ask them to tell you more about it. How does it fit into the problem or solution?

Aim to ask open-ended yet short questions. “How can I better understand this issue?” and “What if we tried a new approach?” can help others frame and communicate their own hypotheses.

3. Question Your Assumptions

Critical thinking depends on objectivity. You just collected a slew of facts in step two; now it’s time to vet your information.

If it’s from an online source, make sure the site is reputable and trustworthy. What’s their motive in sharing this information? Is the information complete and current? Are they trying to get you to take action (for example, send money or vote for them)?

Look for evidence that the source itself received diverse input. Ask if someone’s voice is missing in the presentation of the facts.

Finally, as you move to step four to apply the information, keep this question in mind: “Am I making any assumptions about this information?” Decisions need facts, not assumptions, to support them.

4. Apply the Information to Identify the Best Solution

Ask yourself this at the start of this step: “Are there any viewpoints I missed?” If all stakeholders have had an equal voice, you’re good to proceed. At this stage, you will use reason and logic to synthesize your information and arrive at the best solution. Questions to consider include:

• Are there other factors I haven’t considered?
• Have I evaluated the information from every perspective?
• Are my conclusions supported by sufficient evidence?

After completing the due diligence outlined above, you are ready to form your own opinion about the problem and devise a solution — or, solutions. There may be more than one, so plan to present them all.

5. Communicate and Evaluate Your Solution

Now you will share your findings with the stakeholders, such as your manager, executives, coworkers, and anybody else who should be involved.

After you’ve implemented your solution, evaluate whether it was effective. Did it solve the initial problem? What lessons can you take from this experience? How will you improve your critical thinking for next time?

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How to build your critical thinking skills in 7 steps (with examples)

Critical thinking is, well, critical. By building these skills, you improve your ability to analyze information and come to the best decision possible. In this article, we cover the basics of critical thinking, as well as the seven steps you can use to implement the full critical thinking process. 

Critical thinking comes from asking the right questions to come to the best conclusion possible. Strong critical thinkers analyze information from a variety of viewpoints in order to identify the best course of action.

Don’t worry if you don’t think you have strong critical thinking abilities. In this article, we’ll help you build a foundation for critical thinking so you can absorb, analyze, and make informed decisions. 

What is critical thinking? 

Critical thinking is the ability to collect and analyze information to come to a conclusion. Being able to think critically is important in virtually every industry and applicable across a wide range of positions. That’s because critical thinking isn’t subject-specific—rather, it’s your ability to parse through information, data, statistics, and other details in order to identify a satisfactory solution. 

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Top 8 critical thinking skills

Like most soft skills, critical thinking isn’t something you can take a class to learn. Rather, this skill consists of a variety of interpersonal and analytical skills. Developing critical thinking is more about learning to embrace open-mindedness and bringing analytical thinking to your problem framing process. 

In no particular order, the eight most important critical thinking skills are:

Analytical thinking: Part of critical thinking is evaluating data from multiple sources in order to come to the best conclusions. Analytical thinking allows people to reject bias and strive to gather and consume information to come to the best conclusion. 

Open-mindedness: This critical thinking skill helps you analyze and process information to come to an unbiased conclusion. Part of the critical thinking process is letting your personal biases go and coming to a conclusion based on all of the information. 

Problem solving : Because critical thinking emphasizes coming to the best conclusion based on all of the available information, it’s a key part of problem solving. When used correctly, critical thinking helps you solve any problem—from a workplace challenge to difficulties in everyday life. 

Self-regulation: Self-regulation refers to the ability to regulate your thoughts and set aside any personal biases to come to the best conclusion. In order to be an effective critical thinker, you need to question the information you have and the decisions you favor—only then can you come to the best conclusion. 

Observation: Observation skills help critical thinkers look for things beyond face value. To be a critical thinker you need to embrace multiple points of view, and you can use observation skills to identify potential problems.

Interpretation: Not all data is made equal—and critical thinkers know this. In addition to gathering information, it’s important to evaluate which information is important and relevant to your situation. That way, you can draw the best conclusions from the data you’ve collected. 

Evaluation: When you attempt to answer a hard question, there is rarely an obvious answer. Even though critical thinking emphasizes putting your biases aside, you need to be able to confidently make a decision based on the data you have available. 

Communication: Once a decision has been made, you also need to share this decision with other stakeholders. Effective workplace communication includes presenting evidence and supporting your conclusion—especially if there are a variety of different possible solutions. 

7 steps to critical thinking

Critical thinking is a skill that you can build by following these seven steps. The seven steps to critical thinking help you ensure you’re approaching a problem from the right angle, considering every alternative, and coming to an unbiased conclusion.

 First things first: When to use the 7 step critical thinking process

There’s a lot that goes into the full critical thinking process, and not every decision needs to be this thought out. Sometimes, it’s enough to put aside bias and approach a process logically. In other, more complex cases, the best way to identify the ideal outcome is to go through the entire critical thinking process. 

The seven-step critical thinking process is useful for complex decisions in areas you are less familiar with. Alternatively, the seven critical thinking steps can help you look at a problem you’re familiar with from a different angle, without any bias. 

If you need to make a less complex decision, consider another problem solving strategy instead. Decision matrices are a great way to identify the best option between different choices. Check out our article on 7 steps to creating a decision matrix .

1. Identify the problem

Before you put those critical thinking skills to work, you first need to identify the problem you’re solving. This step includes taking a look at the problem from a few different perspectives and asking questions like: 

What’s happening? 

Why is this happening? 

What assumptions am I making? 

At first glance, how do I think we can solve this problem? 

A big part of developing your critical thinking skills is learning how to come to unbiased conclusions. In order to do that, you first need to acknowledge the biases that you currently have. Does someone on your team think they know the answer? Are you making assumptions that aren’t necessarily true? Identifying these details helps you later on in the process. 

2. Research

At this point, you likely have a general idea of the problem—but in order to come up with the best solution, you need to dig deeper. 

During the research process, collect information relating to the problem, including data, statistics, historical project information, team input, and more. Make sure you gather information from a variety of sources, especially if those sources go against your personal ideas about what the problem is or how to solve it.

Gathering varied information is essential for your ability to apply the critical thinking process. If you don’t get enough information, your ability to make a final decision will be skewed. Remember that critical thinking is about helping you identify the objective best conclusion. You aren’t going with your gut—you’re doing research to find the best option

3. Determine data relevance

Just as it’s important to gather a variety of information, it is also important to determine how relevant the different information sources are. After all, just because there is data doesn’t mean it’s relevant. 

Once you’ve gathered all of the information, sift through the noise and identify what information is relevant and what information isn’t. Synthesizing all of this information and establishing significance helps you weigh different data sources and come to the best conclusion later on in the critical thinking process. 

To determine data relevance, ask yourself:

How reliable is this information? 

How significant is this information? 

Is this information outdated? Is it specialized in a specific field? 

4. Ask questions

One of the most useful parts of the critical thinking process is coming to a decision without bias. In order to do so, you need to take a step back from the process and challenge the assumptions you’re making. 

We all have bias—and that isn’t necessarily a bad thing. Unconscious biases (also known as cognitive biases) often serve as mental shortcuts to simplify problem solving and aid decision making. But even when biases aren’t inherently bad, you must be aware of your biases in order to put them aside when necessary. 

Before coming to a solution, ask yourself:

Am I making any assumptions about this information? 

Are there additional variables I haven’t considered? 

Have I evaluated the information from every perspective? 

Are there any viewpoints I missed? 

5. Identify the best solution

Finally, you’re ready to come to a conclusion. To identify the best solution, draw connections between causes and effects. Use the facts you’ve gathered to evaluate the most objective conclusion. 

Keep in mind that there may be more than one solution. Often, the problems you’re facing are complex and intricate. The critical thinking process doesn’t necessarily lead to a cut-and-dry solution—instead, the process helps you understand the different variables at play so you can make an informed decision. 

6. Present your solution

Communication is a key skill for critical thinkers. It isn’t enough to think for yourself—you also need to share your conclusion with other project stakeholders. If there are multiple solutions, present them all. There may be a case where you implement one solution, then test to see if it works before implementing another solution. 

7. Analyze your decision

The seven-step critical thinking process yields a result—and you then need to put that solution into place. After you’ve implemented your decision, evaluate whether or not it was effective. Did it solve the initial problem? What lessons—whether positive or negative—can you learn from this experience to improve your critical thinking for next time? 

Depending on how your team shares information, consider documenting lessons learned in a central source of truth. That way, team members that are making similar or related decisions in the future can understand why you made the decision you made and what the outcome was. 

Example of critical thinking in the workplace

Imagine you work in user experience design (UX). Your team is focused on pricing and packaging and ensuring customers have a clear understanding of the different services your company offers. Here’s how to apply the critical thinking process in the workplace in seven steps: 

Start by identifying the problem

Your current pricing page isn’t performing as well as you want. You’ve heard from customers that your services aren’t clear, and that the page doesn’t answer the questions they have. This page is really important for your company, since it’s where your customers sign up for your service. You and your team have a few theories about why your current page isn’t performing well, but you decide to apply the critical thinking process to ensure you come to the best decision for the page. 

Gather information about how the problem started

Part of identifying the problem includes understanding how the problem started. The pricing and packaging page is important—so when your team initially designed the page, they certainly put a lot of thought into it. Before you begin researching how to improve the page, ask yourself: 

Why did you design the pricing page the way you did? 

Which stakeholders need to be involved in the decision making process? 

Where are users getting stuck on the page?

Are any features currently working?

Then, you research

In addition to understanding the history of the pricing and packaging page, it’s important to understand what works well. Part of this research means taking a look at what your competitor’s pricing pages look like. 

Ask yourself: 

How have our competitors set up their pricing pages?

Are there any pricing page best practices? 

How does color, positioning, and animation impact navigation? 

Are there any standard page layouts customers expect to see? 

Organize and analyze information

You’ve gathered all of the information you need—now you need to organize and analyze it. What trends, if any, are you noticing? Is there any particularly relevant or important information that you have to consider? 

Ask open-ended questions to reduce bias

In the case of critical thinking, it’s important to address and set bias aside as much as possible. Ask yourself: 

Is there anything I’m missing? 

Have I connected with the right stakeholders? 

Are there any other viewpoints I should consider? 

Determine the best solution for your team

You now have all of the information you need to design the best pricing page. Depending on the complexity of the design, you may want to design a few options to present to a small group of customers or A/B test on the live website.

Present your solution to stakeholders

Critical thinking can help you in every element of your life, but in the workplace, you must also involve key project stakeholders . Stakeholders help you determine next steps, like whether you’ll A/B test the page first. Depending on the complexity of the issue, consider hosting a meeting or sharing a status report to get everyone on the same page. 

Analyze the results

No process is complete without evaluating the results. Once the new page has been live for some time, evaluate whether it did better than the previous page. What worked? What didn’t? This also helps you make better critical decisions later on.

Critically successful 

Critical thinking takes time to build, but with effort and patience you can apply an unbiased, analytical mind to any situation. Critical thinking makes up one of many soft skills that makes you an effective team member, manager, and worker. If you’re looking to hone your skills further, read our article on the 25 project management skills you need to succeed . 

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3 Core Critical Thinking Skills Every Thinker Should Have

Critically thinking about critical thinking skills..

Posted March 13, 2020 | Reviewed by Ekua Hagan

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I recently received an email from an educator friend, asking me to briefly describe the skills necessary for critical thinking. They were happy to fill in the blanks themselves from outside reading but wanted to know what specific skills they should focus on teaching their students. I took this as a good opportunity to dedicate a post here to such discussion, in order to provide my friend and any other interested parties with an overview.

To understand critical thinking skills and how they factor into critical thinking, one first needs a definition of the latter. Critical thinking (CT) is a metacognitive process, consisting of a number of skills and dispositions, that when used through self-regulatory reflective judgment, increases the chances of producing a logical conclusion to an argument or solution to a problem (Dwyer, 2017; Dwyer, Hogan & Stewart, 2014). On the surface, this definition clarifies two issues. First, critical thinking is metacognitive—simply, it requires the individual to think about thinking; second, its main components are reflective judgment, dispositions, and skills.

Below the surface, this description requires clarification; hence the impetus for this entry—what is meant by reflective judgment, disposition towards CT, and CT skills? Reflective judgment (i.e. an individuals' understanding of the nature, limits, and certainty of knowing and how this can affect their judgments [King & Kitchener, 1994]) and disposition towards CT (i.e. an inclination, tendency or willingness to perform a given thinking skill [Dwyer, 2017; Facione, Facione & Giancarlo, 1997; Ku, 2009; Norris, 1992; Siegel, 1999; Valenzuela, Nieto & Saiz, 2011]) have both already been covered in my posts; so, consistent with the aim of this piece, let’s discuss CT skills.

CT skills allow individuals to transcend lower-order, memorization-based learning strategies to gain a more complex understanding of the information or problems they encounter (Halpern, 2014). Though debate is ongoing over the definition of CT, one list stands out as a reasonable consensus conceptualization of CT skills. In 1988, a committee of 46 experts in the field of CT gathered to discuss CT conceptualisations, resulting in the Delphi Report; within which was overwhelmingly agreement (i.e. 95% consensus) that analysis , evaluation and inference were the core skills necessary for CT (Facione, 1990). Indeed, over 30 years later, these three CT skills remain the most commonly cited.

1. Analysis

Analysis is a core CT skill used to identify and examine the structure of an argument, the propositions within an argument and the role they play (e.g. the main conclusion, the premises and reasons provided to support the conclusion, objections to the conclusion and inferential relationships among propositions), as well as the sources of the propositions (e.g. personal experience, common belief, and research).

When it comes to analysing the basis for a standpoint, the structure of the argument can be extracted for subsequent evaluation (e.g. from dialogue and text). This can be accomplished through looking for propositions that either support or refute the central claim or other reasons and objections. Through analysis, the argument’s hierarchical structure begins to appear. Notably, argument mapping can aid the visual representation of this hierarchical structure and is supported by research as having positive effects on critical thinking (Butchart et al., 2009; Dwyer, 2011; Dwyer, Hogan & Stewart, 2012; van Gelder, Bisset & Cumming, 2004).

2. Evaluation

Evaluation is a core CT skill that is used in the assessment of propositions and claims (identified through the previous analysis ) with respect to their credibility; relevance; balance, bias (and potential omissions); as well as the logical strength amongst propositions (i.e. the strength of the inferential relationships). Such assessment allows for informed judgment regarding the overall strength or weakness of an argument (Dwyer, 2017; Facione, 1990). If an argument (or its propositions) is not credible, relevant, logical, and unbiased, you should consider excluding it or discussing its weaknesses as an objection.

Evaluating the credibility of claims and arguments involves progressing beyond merely identifying the source of propositions in an argument, to actually examining the "trustworthiness" of those identified sources (e.g. personal experiences, common beliefs/opinions, expert/authority opinion and scientific evidence). This is particularly important because some sources are more credible than others. Evaluation also implies deep consideration of the relevance of claims within an argument, which is accomplished by assessing the contextual relevance of claims and premises—that is, the pertinence or applicability of one proposition to another.

With respect to balance, bias (and potential omissions), it's important to consider the "slant" of an argument—if it seems imbalanced in favour of one line of thinking, then it’s quite possible that the argument has omitted key, opposing points that should also be considered. Imbalance may also imply some level of bias in the argument—another factor that should also be assessed.

However, just because an argument is balanced does not mean that it isn’t biased. It may very well be the case that the "opposing views" presented have been "cherry-picked" because they are easily disputed (akin to building a strawman ); thus, making supporting reasons appear stronger than they may actually be—and this is just one example of how a balanced argument may, in fact, be biased. The take-home message regarding balance, bias, and potential omissions should be that, in any argument, you should construct an understanding of the author or speaker’s motivations and consider how these might influence the structure and contents of the argument.

Finally, evaluating the logical strength of an argument is accomplished through monitoring both the logical relationships amongst propositions and the claims they infer. Assessment of logical strength can actually be aided through subsequent inference, as a means of double-checking the logical strength. For example, this can be checked by asking whether or not a particular proposition can actually be inferred based on the propositions that precede it. A useful means of developing this sub-skill is through practicing syllogistic reasoning .

3. Inference

Similar to other educational concepts like synthesis (e.g., see Bloom et al., 1956; Dwyer, 2011; 2017), the final core CT skill, inference , involves the “gathering” of credible, relevant and logical evidence based on the previous analysis and evaluation, for the purpose of drawing a reasonable conclusion (Dwyer, 2017; Facione, 1990). Drawing a conclusion always implies some act of synthesis (i.e. the ability to put parts of information together to form a new whole; see Dwyer, 2011). However, inference is a unique form of synthesis in that it involves the formulation of a set of conclusions derived from a series of arguments or a body of evidence. This inference may imply accepting a conclusion pointed to by an author in light of the evidence they present, or "conjecturing an alternative," equally logical, conclusion or argument based on the available evidence (Facione, 1990). The ability to infer a conclusion in this manner can be completed through formal logic strategies, informal logic strategies (or both) in order to derive intermediate conclusions, as well as central claims.

Another important aspect of inference involves the querying of available evidence, for example, by recognising the need for additional information, gathering it and judging the plausibility of utilising such information for the purpose of drawing a conclusion. Notably, in the context of querying evidence and conjecturing alternative conclusions, inference overlaps with evaluation to a certain degree in that both skills are used to judge the relevance and acceptability of a claim or argument. Furthermore, after inferring a conclusion, the resulting argument should be re-evaluated to ensure that it is reasonable to draw the conclusion that was derived.

Overall, the application of critical thinking skills is a process—one must analyse, evaluate and then infer; and this process can be repeated to ensure that a reasonable conclusion has been drawn. In an effort to simplify the description of this process, for the past few years, I’ve used the analogy of picking apples for baking . We begin by picking apples from a tree. Consider the tree as an analogy, in its own right, for an argument, which is often hierarchically structured like a tree-diagram. By picking apples, I mean identifying propositions and the role they play (i.e. analysis). Once we pick an apple, we evaluate it—we make sure it isn’t rotten (i.e. lacks credibility, is biased) and is suitable for baking (i.e. relevant and logically strong). Finally, we infer— we gather the apples in a basket and bring them home and group them together based on some rationale for construction— maybe four for a pie, three for a crumble and another four for a tart. By the end of the process, we have baked some apple-based goods, or developed a conclusion, solution or decision through critical thinking.

Of course, there is more to critical thinking than the application of skills—a critical thinker must also have the disposition to think critically and engage reflective judgment. However, without the appropriate skills—analysis, evaluation, and inference, it is not likely that CT will be applied. For example, though one might be willing to use CT skills and engage reflective judgment, they may not know how to do so. Conversely, though one might be aware of which CT skills to use in a given context and may have the capacity to perform well when using these skills, they may not be disposed to use them (Valenzuela, Nieto & Saiz, 2011). Though the core CT skills of analysis, evaluation, and inference are not the only important aspects of CT, they are essential for its application.

Bloom, B.S. (1956). Taxonomy of educational objectives: The classification of educational goals. Handbook 1: Cognitive domain. New York: McKay.

Butchart, S., Bigelow, J., Oppy, G., Korb, K., & Gold, I. (2009). Improving critical thinking using web-based argument mapping exercises with automated feedback. Australasian Journal of Educational Technology, 25, 2, 268-291.

Dwyer, C.P. (2011). The evaluation of argument mapping as a learning tool. Doctoral Thesis. National University of Ireland, Galway.

Dwyer, C.P. (2017). Critical thinking: Conceptual perspectives and practical guidelines.Cambridge, UK: Cambridge University Press.

Dwyer, C.P., Hogan, M.J., & Stewart, I. (2012). An evaluation of argument mapping as a method of enhancing critical thinking performance in e-learning environments. Metacognition and Learning, 7, 219-244.

Dwyer, C. P., Hogan, M. J., & Stewart, I. (2014). An integrated critical thinking framework for the 21st century. Thinking Skills & Creativity, 12, 43–52.

Facione, P.A. (1990). The Delphi report: Committee on pre-college philosophy. Millbrae, CA: California Academic Press.

Facione, P.A., Facione, N.C., & Giancarlo, C.A. (1997). Setting expectations for student learning: New directions for higher education. Millbrae: California Academic Press.

Halpern, D.F. (2014). Thought & knowledge: An introduction to critical thinking (5th Ed.). UK: Psychology Press.

King, P. M., & Kitchener, K. S. (1994). Developing reflective judgment: Understanding and promoting intellectual growth and critical thinking in adolescents and adults. San Francisco: Jossey Bass.

Ku, K.Y.L. (2009). Assessing students’ critical thinking performance: Urging for measurements using multi-response format. Thinking Skills and Creativity, 4, 1, 70- 76.

Norris, S. P. (Ed.). (1992). The generalizability of critical thinking: Multiple perspectives on an educational ideal. New York: Teachers College Press.

Siegel, H. (1999). What (good) are thinking dispositions? Educational Theory, 49, 2, 207-221.

Valenzuela, J., Nieto, A.M., & Saiz, C. (2011). Critical thinking motivational scale: A contribution to the study of relationship between critical thinking and motivation. Journal of Research in Educational Psychology, 9, 2, 823-848.

van Gelder, T.J., Bissett, M., & Cumming, G. (2004). Enhancing expertise in informal reasoning. Canadian Journal of Experimental Psychology 58, 142-52.

Christopher Dwyer, Ph.D., is a lecturer at the Technological University of the Shannon in Athlone, Ireland.

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Critical Thinking Exercises for Employees: Boosting Workplace Problem-Solving Skills

In today’s fast-paced work environment, critical thinking skills are essential for success. By engaging in critical thinking exercises, employees can refine their ability to evaluate information, solve complex problems, and communicate effectively. These skills not only contribute to individual success but also promote a more innovative and productive work environment.

Key Takeaways

Understanding critical thinking.

Critical thinking is a vital skill for employees in the business world, as it enables individuals to analyze complex situations, identify biases, and make informed decisions through creative problem-solving methods. This cognitive process encourages a deeper understanding of problems and promotes the ability to approach them from multiple perspectives.

Developing critical thinking skills involves being aware of one’s own biases and working towards eliminating them. Bias can significantly impact how we approach problems and may result in making distorted decisions. By recognizing and addressing these biases, employees can harness their critical thinking abilities to make impartial and robust decisions in the business landscape.

In the context of problem-solving, critical thinking encourages employees to explore new perspectives and think beyond conventional solutions. By adopting a creative approach, individuals can generate novel ideas and innovations, which can lead to improved business results and overall growth.

In conclusion, it is crucial for employees to develop and hone their critical thinking skills, as they enable individuals to navigate complex business environments effectively. By addressing biases, conducting robust analysis, and adopting creative problem-solving strategies, employees can make well-informed decisions that contribute to the success and longevity of the organization.

The Importance of Critical Thinking in the Workplace

In the workplace , critical thinking allows for a more thorough evaluation of issues, helping to identify potential problems or opportunities. This is particularly important in today’s fast-paced, competitive environment, where companies need to stay ahead of industry trends and anticipate the needs of their customers. Employees who possess strong critical thinking skills can help their team effectively navigate the challenges that arise in any industry.

Ultimately, developing critical thinking skills in employees is not just beneficial for the individual worker and their direct colleagues, but it also impacts the overall success of the organization. By fostering an environment that encourages the growth of critical thinking skills, employers can not only increase productivity but also create a more positive and engaged work culture.

Developing Critical Thinking Skills

Mindful observation, active listening, asking questions.

Asking questions is a key component of critical thinking, as it encourages employees to inquire deeper into subjects and analyze all aspects of an issue. Employers can foster a work environment that supports curiosity by encouraging team members to ask both open-ended and closed-ended questions and offering guidance when needed.

Assessing Evidence and Drawing Conclusions

Recognizing and managing biases.

By incorporating these exercises and strategies into the workplace, employees can develop critical thinking skills that strengthen their overall performance, communication, and leadership abilities.

Critical Thinking and Communication

Critical thinking and communication go hand in hand in the workplace. Developing both skills can enhance employees’ ability to solve problems, make decisions, and work effectively in teams. By engaging in critical thinking exercises that involve clear communication and open discussion, employees can improve their cognitive abilities and interpersonal skills.

Another useful technique is group discussions, which can stimulate critical thinking and promote clear communication. By engaging in conversations where various perspectives are considered, employees can develop the ability to analyze information objectively and reevaluate their initial assumptions. Fostering open-mindedness and empathy for others’ viewpoints can also build strong communication skills in the workplace .

Applying Critical Thinking to Problem Solving

Effective problem solving requires employees to utilize critical thinking skills. By carefully analyzing information, asking questions, and determining the best course of action, employees will be more likely to arrive at creative and innovative solutions to challenges.

Critical thinking also involves evaluating the effectiveness of potential solutions. Employees should be encouraged to analyze the pros and cons of each option, as well as consider any potential long-term impacts. This process can help identify the most viable and successful solutions for a given problem.

Critical Thinking in Leadership and Management

Developing critical thinking skills in leadership and management positions is crucial for making informed decisions, driving company growth, and ensuring employee satisfaction. By enhancing their cognitive abilities, leaders and managers become better at decision-making, hiring processes, and overall performance.

In the realm of leadership, critical thinking helps leaders to understand the logical relationships between ideas and recognize the importance of an argument. This enables them to identify mistakes in reasoning and make well-informed choices, thus driving superior organizational outcomes as mentioned here .

Incorporating critical thinking exercises into hiring processes allows employers to better assess candidates’ abilities objectively. By focusing on problem-solving and communication skills during the interview process, managers can identify high-potential talent who demonstrate strong critical thinking competencies.

Critical Thinking in Team Building

Incorporating critical thinking exercises within team building activities is essential for fostering creativity, collaboration, and problem-solving amongst employees. By engaging team members in activities that require them to consider multiple perspectives and work together to reach a conclusion, companies can significantly improve their team’s performance.

Brainstorming is another critical thinking team building activity that can generate diverse ideas and encourage innovation. By setting specific goals or challenges, team members collaborate to provide multiple solutions to a given problem. Encourage employees to think beyond the obvious answers, providing a safe space for innovative and unusual ideas.

Evaluating Potential Job Candidates for Critical Thinking Skills

Screening for critical thinking.

A vital step to measure critical thinking is through the initial screening process. To do this effectively, recruiters can utilize pre-employment tests that focus on evaluating candidates’ analytical skills, problem-solving abilities, and decision-making skills. These assessments can be administered online for a more efficient process while narrowing down the applicant pool.

Assessing Analytical Skills during Interviews

Asking situational and behavioral questions can provide excellent insight into a candidate’s analytical capabilities. Employers may ask questions that require candidates to analyze specific scenarios, or they may inquire about past experiences where candidates employed their critical thinking skills.

By effectively screening and assessing job candidates’ critical thinking skills, companies can confidently hire employees with the necessary abilities to contribute successfully to their organization’s goals and vision.

The Role of Emotional Intelligence in Critical Thinking

Emotional intelligence also helps employees consider the ethical implications of their decisions. With a heightened understanding of emotions, individuals are more likely to empathize with others and take their perspectives into account. This ability enables them to navigate complex ethical dilemmas and make fair judgments that adhere to the organization’s values.

Fostering an Innovative Work Environment through Critical Thinking

Promoting open discussions.

One way to encourage innovation in the workplace is by promoting open discussions. These encourage employees to share their ideas and contribute to the collaborative push for creative solutions. When a culture of open communication is established, employees feel valued and are more likely to take risks, making it easier for them to come up with innovative solutions. Conducting regular brainstorming sessions and encouraging the exchange of opinions during meetings can further enhance the creative thinking process.

Encouragement of Reflective Practice

Enhancing critical thinking skills in the workplace is an essential step towards cultivating a culture of effective decision-making and problem-solving. By engaging in various training exercises, employees can strengthen their ability to analyze situations, interpret data, and make informed choices.

Frequently Asked Questions

What are effective group exercises to improve critical thinking.

There are various group exercises that can help improve critical thinking skills among employees. One example is the Socratic questioning technique in which a facilitator poses a series of questions designed to uncover assumptions and stimulate critical thinking. Another effective activity is the “Case Study Analysis,” where employees are tasked with analyzing real-life business scenarios to identify challenges, gather data, and make informed decisions.

How can team building games enhance critical thinking skills?

What are some fun activities to develop critical thinking in adults, how can a workbook aid in critical thinking development.

A workbook designed for critical thinking development typically contains structured exercises, real-world examples, and reflective activities. These materials guide individuals through a step-by-step process of improving their critical thinking skills by encouraging self-awareness, fostering curiosity, and promoting constructive feedback. Using a workbook can provide an organized and personalized approach to enhancing critical thinking abilities.

What are the top 5 skills essential for critical thinking?

How can virtual activities benefit employees’ critical thinking, you may also like, what is drone mentality, critical thinking in leadership, critical thinking models: a comprehensive guide for effective decision making, critical thinking vs. negative thinking, download this free ebook.

BSBCRT311 - Apply critical thinking skills in a team environment

This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.The unit applies to individuals who are required to develop and extend their critical and creative thinking skills to different issues and situations. These individuals apply a range of problem solving, evaluation and analytical skills resolve workplace issues within a team context.

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

• generate and present solutions to a workplace problem on at least two occasions. In the course of the above, the candidate must:
• identify and analyse workplace problems as part of a team
• develop questions on key challenges of a chosen problem
• consult relevant stakeholders to gather information on workplace problem
• use a range of creative thinking techniques as part of a team to generate ideas or responses to questions or issues
• use critical thinking processes to develop relevant questions and criteria for identified workplace issue
• present to relevant stakeholders and respond to answers
• assess feedback to identify key personal and team learnings.

Students will also be expected to demonstrate the following knowledge:

• organisational and legislative frameworks
• advantages of different perspectives when asking questions
• critical thinking techniques
• applicable criteria to assess potential solutions to workplace issue
• boundaries to be considered when generating ideas and responses
• methods to develop individual critical and creative thinking skills.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the VU Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre .

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How to promote critical thinking in the workplace

What is critical thinking?

• I have a tendency to think before I act
• I use solid information to inform my decisions
• I don’t base decisions on feelings
• I am happy to change methods
• I find it easy to explain the reasoning behind my decisions

How do we use critical thinking in the workplace?

• Ensuring you always have your eye on the end goal
• Talking to other people and collecting relevant information
• Using information and facts to inform your actions
• Making sure your own preconceptions don’t influence a situation
• Building solutions that are individual to each situation
• Anticipating both the long and the short-term consequences of decisions

Why is workplace critical thinking so significant?

• Poor decision making
• Unhappy colleagues
• A lack of necessary action
• Dysfunctional systems
• Financial losses
• Wasted time and effort

How can I develop my critical thinking skills?

• Get into the habit of asking important but basic questions such as, ‘What do we already know about this situation?’ or ‘What is our main goal here?’
• Gain a solid understanding of your own preconceptions. Learn how to override them
• Do plenty of research but don’t forget to think for yourself as well
• Talk to your employer about a whole organisation approach
• Consider a career move into job roles that often require expert critical thinking. There are many of these but IT business analyst , project analyst and supervisor are popular cross-industry examples.
• Investigate training opportunities. For example, Upskilled’s BSB50215 - Diploma of Business can help you develop a competitive edge and includes a unit on applying advanced critical thinking to work processes.

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BSBCRT311 Apply Critical Thinking Skills in a Team Environment

Apply critical thinking skills in a team environment

Learning outcomes.

In this chapter, you will learn how to:

• Prepare to address workplace problems
• Evaluate solutions for workplace problems
• Finalise and review solution development

No matter what industry you are in, methods of “doing business” are common across most of them. There are certain skills and knowledge elements that are useful and, indeed, necessary in order to be successful.

One of these skills is the ability to think clearly and with a critical mind. Much time and effort can be wasted by jumping enthusiastically into an idea, or by exercising a strategy without thinking through the ramifications or exploring all the options available to you. There are always choices in every situation, and the choices you make can lead to success or (if they aren’t based on solid foundations) to problems or even failure.

Critical thinking, then, is the ability to stop and think before acting. It involves questioning, analysing and evaluating information to help you make decisions.

Preparing to address workplace problems

There is no such thing as a workplace that is problem free. There will always be issues, whether they are related to staff, administration, or the organisation’s services or products. How serious these problems are, or become, depends on what action is taken about them and when that action is taken.

Problems left unaddressed can fester and cause significant damage to an organisation and its relationships with its staff and customers. They must therefore be addressed effectively, and as soon as they are noticed.

Identifying and selecting workplace problems to be addressed

There are a range of issues to be considered when dealing with problems that you feel need to be resolved. You may, for example, need to consider if the issue affects others in the organisation, or just yourself. If it affects only you, you should be able to find a solution quickly and without impacting on the organisation too much, if at all.

You may also need to consider if the problem is a systemic one or localised within a small area of the company. If it is a systemic problem, then it is a larger issue that needs to be investigated and resolved at management levels. If it is a localised problem, then it may, again, be within the scope of your role and your team to find a solution within your department.

Then, too, when identifying problems that need to be addressed you should view them in terms of priority: Which problem is the most important and will have the biggest negative impact on your team or organisation? You might also look at problems in terms of urgency. A big problem may not always be urgent, just as an urgent problem may not always be big. The Eisenhower matrix is useful in properly identifying the level of urgency and importance of a task.

• Urgent tasks demand immediate attention and have clear consequences if they are not satisfied or completed on time.
• Important tasks contribute to longer-term objectives and goals that sometimes require planning in order to complete.

The matrix is divided into four quadrants (Figure 4.1). Assess the urgency and importance of individual activities, and sort them into the appropriate quadrants. Each quadrant has a specific call to action: do, schedule, delegate or eliminate . Each quadrant also has its own priority level: quadrant 1 tasks should be done first, while quadrant 4 tasks should be done last or eliminated.

Figure 4.1 The Eisenhower matrix

An organisation’s website is dated and unable to handle new methods of online sales. This is potentially a big problem for the organization; however, introducing a new system can be complex and costly and involve long time frames. On the other hand, the organisation is missing out on online sales that would help to pay for system improvements.

When the team meets to discuss the problem, Amar, the sales manager, suggests that the task “upgrading the website” should be placed in quadrant 1. He feels it is urgent and important, as the business is missing out on sales as customers move increasingly online. The finance manager, Kamala, feels it should be in quadrant 2—while it is certainly important, it isn’t a matter of great urgency and is a project that needs to be properly planned. She also felt it would be very costly and hadn’t been budgeted for.

Identifying organisational and legislative frameworks

Before looking at how to address problems, however, you may need to consider if there are any organisational policies or procedures or legal aspects that need to be taken into account when developing solutions. For example, when working in an office environment you will need to ensure that all workplace health and safety (WHS) regulations are observed. This legislation covers matters such as ventilation and temperature in the office, access to toileting and eating facilities, and emergency exit plans.

If changes are made to staffing levels or conditions, you will need to be aware of equal employment opportunity and fair work legislation to ensure you are not discriminating against anyone. (This also applies to diversity regulations.) These and other industry-related legislation and codes of practice, as well as organisational standards, should be considered when addressing issues and developing solutions, to avoid creating further problems.

Developing questions to identify key issues and challenges

Making changes to address workplace problems can often be a complex matter, sometimes impacting on several layers of an organisation’s operations. It can also be time consuming and expensive, so changes shouldn’t be made without, first, asking certain important and relevant questions—and being sure that you have all the answers necessary to make informed decisions.

Questions that might need to be asked and reflected upon include:

• What is the exact nature of the problem?
• Why has it become a problem?
• products and services
• general organisational wellbeing?
• Can we fix the problem?
• How can we fix it?
• Where do we get help if we can’t fix it internally?
• Do we need to get approval?
• Where do we get that approval?
• Are there any legal or ethical ramifications?
• What resources will we need?
• time frames to implement any changes
• customer impact
• staff impact
• organisation reputation, and so on.

TRY THIS NOW

Think of an area of your personal life, a workplace situation or a task that you do regularly that could be improved upon. Apply these questions to that issue.

Consulting key stakeholders to gather information

Finding answers to these and other questions may mean discussing the issue with other people and getting their perspective on it. By gaining a variety of viewpoints, you can get a deeper understanding of the problem from different angles.

People in other areas of the organisation will have differing ideas on why something is—or isn’t—a problem, as the issue may impact on them in specific ways unique to their job roles. As you saw in Example 1, Amar and Kamala placed the problem of needing a website upgrade in two different quadrants of the Eisenhower matrix because they were thinking of how the issue applied to their specific roles.

In addition to consulting with others on your team, you may need to consult with people from outside of your team, such as other employees or even external experts, depending on the nature of the issue. They may have a “big picture” perspective that can provide insights into why something will or won’t work. In summary, key stakeholders might include:

• colleagues from your own department or organisation
• supervisors or managers who might need to be made aware of issues and may need to approve any proposed solutions
• specialists in fields such as financial or legal issues
• government authorities who can provide information about legislation and compliance issues
• industry associations or governing bodies that can provide insights into your specific industry and offer advice on industry-related issues, technology and many other things.

During the consultation process, all of your key questions should be asked and answered accurately so that any solution you come up with is viable and based on known facts. You may also ask further questions of subject experts that had, perhaps, not occurred to any of the team previously. For example: “What might be the legal ramifications of making specific changes to company policies?” and “What can be done to legally mitigate or eliminate the issues surrounding these ramifications?” or “What new policies or procedures would we be obliged to put in place to ensure legal compliance?”

All of the information you gather can provide a solid foundation upon which to hold a stakeholder consultation and ensure that you have a sound understanding of the problem so that options and solutions can be assessed for effectiveness.

Knowledge check

• When identifying and selecting a workplace problem to resolve, there are a number of issues to consider. Explain what they are.
• Identifying workplace problems may involve addressing organisational and legislative issues. Give at least one example of how procedural or legal issues might impact on problem resolution.
• It is useful to develop a set of questions to identify any key issues or challenges you might face in resolving workplace problems. List at least six questions that might be relevant to ask.
• Explain why it is important to consult with other stakeholders.
• List at least four stakeholders who might need to be consulted in problem resolution.

Evaluating solutions for workplace problems

As will almost always be the case when consulting with others on workplace issues, there will be differing ideas and opinions on how to solve a problem. Some people will agree with the suggestions made, while others won’t. For an issue to be resolved successfully, it is essential that the team stays focused on the problem at hand. To do this effectively, a thoughtful process of working through the key questions should be followed. For example, you could begin the consultation process by discussing the individual solutions generated with team members. This includes explaining and being able to apply critical thinking methods.

Identifying a range of critical thinking techniques to generate solutions

Critical thinking is the ability to stop and think before acting. It involves questioning, analysing and evaluating information to help you make decisions. Critical thinking involves the following steps;

….Continued in the textbook….

10 Critical Thinking Team Building Activities for Work

Are you looking for some critical thinking team building activities ?

Employees who can think critically and solve complex problems are valuable assets to any company. With this skill, they can objectively analyze data and make informed decisions.

This will ease your job as a leader, right?

In this article, let’s see 10 critical thinking activities for your employees.

What are the Main Benefits of Critical Thinking in the Workplace?

Critical thinking helps employees to assess situations accurately and make sound decisions. When it is incorporated into the workplace, it can help teams become more collaborative and productive. Moreover, they can think strategically under pressure.

Here are 10 activities that will help your teams develop their critical thinking skills:

#1. Debate It Out

This activity requires teams to debate a controversial topic and come to a consensus.

Time: You decide

Materials: None

Participants: 3-10 people per group

Instructions

• Break the participants into small groups and assign each group a controversial topic to debate.

• Give them some time to research their topics and discuss possible arguments.

• During the debate, encourage all group members to participate and cooperate while developing their arguments.

• Finally, each group should come up with a consensus.

Discuss how the groups reach a consensus. Ask them how they overcame disagreements to come to an agreement.

#2. The Challenge Quest

This activity requires employees to answer questions and solve puzzles to reach a common goal.

Materials: Questions, puzzles, and clues about the given subject.

Participants: 3-10 people in a team

• Break the participants into teams and give each one a set of questions, puzzles, and clues related to a given topic. For example, the topic could be sustainability in the workplace.

• Give the teams time to discuss and answer each question or puzzle.

• Once they’ve answered all the questions, they must come up with a plan to reach a common goal.

During the debrief, see how each team worked together and what strategies they used to solve the puzzles. Encourage them to think strategically and in an orderly manner.

#3. Fishbowl

This team building activity requires employees to come up with solutions to a given problem.

Materials: Questions, topics, and discussion prompts

Participants: 5-15 people per group

• Choose a person to be in the center of the circle that everyone else can see. Everyone else stands around them in a circle.

• Ask the group a question or provide a discussion prompt, and allow the person in the center to begin discussing their thoughts.

• Everyone else takes turns providing input and suggestions, helping the individual in the center reach a solution or conclusion.

Discuss how the group worked together to come up with ideas and solutions. Talk about what strategies were used, how people communicated, and any key points that came up during the discussion.

#4. Elimination Match

This exercise requires employees to use their strategic planning skills. Here groups must complete tasks quickly in order to win the game.

Time: 15-30 minutes

Materials: Cards with various tasks, such as creating a budget or developing a marketing plan

Participants: 5-10 people divided into teams of 2-3

• Ask teams to pick one card from the deck and assign each team the task indicated.

• Give them some time to complete their tasks.

• After the time is up, ask each team to present their results.

• Award points to the teams based on how well they completed the task, and choose the winner!

Discuss how each group planned and worked together to complete the task. Also, talk about the importance of thinking critically and strategically under pressure.

#5. Quick Brainstorming

In this activity, employees must quickly brainstorm ideas in order to come up with solutions.

Time: 5 minutes

Materials: Problem and discussion prompts

Participants: 4-10 people per team

• Initially, present a problem to the group. Next, give them 2-3 minutes to brainstorm as many solutions as possible.

• Have each team present their ideas.

• Ask the teams to discuss each solution and vote on the best one.

Have employees reflect on the ideas that were generated during the activity. Discuss how open and honest communication can help groups come up with creative solutions in a short amount of time.

#6. Creative Writing

This team building exercise encourages employees to think creatively while crafting a story.

Materials: Story prompts and writing utensils

Participants: 4-10 people in a group

• Give each group a short story or scenario to work with.

• Have the groups discuss potential plot points, character traits, and other creative aspects of the story.

• Each group should write the completed story collaboratively.

Evaluate the effectiveness of teamwork and recognize any biases or patterns noticed while writing the stories. Talk about how important it is to communicate openly and consider different perspectives while solving problems.

#7. The Exchange

This exercise requires teams to work together by exchanging and reallocating items.

Time: 10-20 minutes

Materials: Any items needed to complete the task such as cards, balls, puzzles, etc.

Participants: At least two teams of any size

• Give each team a different task to complete. For example, building the highest tower or creating the most complex puzzle.

• Provide a set of items to each team.

• Allow them to exchange items with the other teams until they have created their final product.

Evaluate the team members’ problem-solving abilities and recognize any biases that may have impacted their decisions. Also, assess what they learned about communication and collaboration during the exercise. ​​​ ​​

#8. Idea Generation Game

This team building activity encourages groups to think creatively by generating ideas for a particular challenge.

Time: 5-10 minutes

Materials: Any items needed to complete the task such as construction paper, tape, scissors, etc.

Participants: 3-10 members in a team

• Assign each team a set of items and ask them to come up with an innovative idea or invention using the materials provided.

• Encourage them to brainstorm and generate ideas with their team members.

• Allow each team to create prototypes or models of their idea if desired.

Evaluate the creative problem-solving skills displayed by team members. Also, identify any potential areas for improvement.​​ ​​

#9. The Case Study

This activity encourages employees to collaborate and think critically in order to solve a case study.

Materials: Case study, research materials, and discussion prompts

Participants: Any number of members per group

• Present the groups with a case study that requires critical thinking to solve.

• Provide them with research materials and discussion prompts to come up with solutions.

• Each group should present their findings and solutions to the other groups.

Assess how well the teams worked together, and evaluate their strategies for problem-solving. Also, discuss which solution was the most effective.​​​ ​​​ ​​

#10. Desert Survival

This exercise encourages employees to work together and think critically in order to survive in the desert.

Materials: A list of items, paper, and pen

Participants: Teams of 3-8 members

• Each team should assume that they are stuck in a desert. Their goal is to come up with solutions for survival.

• Now, provide a list of 10 items to each team. Some of the items can be food, shelter, water, etc.

• Instruct them to choose five items from the list that they value the most.

• After a few minutes, ask each team to present their solution.

• Award points to the teams based on how effectively they used the items to survive.

Discuss how the teams used their problem solving skills to come up with solutions and ask them what other strategies they could have used in this situation. Also, talk about the importance of being able to think critically and strategically under pressure.

Want Unique Team Building Exercises?

If you want some unique team building exercises for your employees, you can get my new e-book:

The Busy Leader’s Guide of Unique Team Building Activities: 30 Fully Customizable Exercises That You Can Conduct with Any Group of Employees, Anywhere

Or Want Some Unique Leadership Development Activities?

If you want some unique activities to equip your employees with leadership skills, qualities, and mindset, you can get my new e-book:

The Empowering Guide of Unique Leadership Development Activities: 100 Fully Customizable Exercises That You Can Conduct with Any Group of Employees, Anywhere

Final Words

Teams can enhance their critical thinking skills by taking part in the above-mentioned activities in a fun and collaborative environment. Since everyone has varying viewpoints, you must exercise patience and respect while exchanging ideas. Finally, conducting a debrief after each activity is essential to help everyone gain insight from the experience and incorporate it into future scenarios.

FAQ: Critical Thinking Team Building Activities

You might have these questions in mind.

What are critical thinking activities?

These are exercises that can help your teams to think outside the box and solve complex problems. They will help your employees work under pressure and make the right decisions.

What are some critical thinking 5-minute team building activities?

Some 5-minute activities that can help your employees think critically are Idea Generation Game, Quick Brainstorming, and The Challenge Quest.

How does improving critical thinking skills increase workplace performance?

Having good critical thinking skills helps employees think strategically and analyze data efficiently. They also become better problem solvers and are able to generate innovative solutions more quickly. All of this helps to improve overall workplace performance and productivity.

Like this article on “10 Critical Thinking Team Building Activities for Work”? Feel free to share your thoughts.

The Ultimate List of Visual Creative Thinking Techniques for Your Next Great Idea

Updated on: 10 January 2023

Great ideas don’t just occur. In order to come up with some great new idea, you need to have the right knowledge and experience, and the ideal circumstance. However, there are techniques that you can use to boost your creative thinking skills.  

In this post, we’ll look into creative thinking techniques that will help accelerate the process. You can start right away with the editable templates provided. 

What is Creative Thinking? 

Let’s start with the creative thinking definition. 

Many people associate being creative with being able to paint, sing or write, but someone who is not good at any of these things could still be a creative thinker. 

How? Because creative thinking is the process of coming up with something new; looking at a problem from a new light and finding an innovative solution or a solution that hasn’t been thought of before. Or in other words, thinking outside the box. 

Although some people are more creative than others, creative thinking can be developed with practice. It’s a skill that is indispensable to everyone whether you are still learning or working.

Creative Process

Creative ideas don’t just pop in your head. If you need to come up with innovative ideas you need to set the circumstances for it to occur or give your brain the right material to work with. Let’s understand how creative thinking works. 

According to the book The Art of Thought by Graham Wallas , there are four stages to creative thinking. 

Preparation: This is where you define the problem you want to solve or the need. Then you start gathering as much knowledge about the subject as you can. 

Incubation: In this stage, you’ll be processing the information you have gathered. Instead of consciously trying to solve the problem, you’ll let your mind wander on its own, working its way through the subject. This will lead to more creativity. Basically, your unconscious mind will be at work here. 

Illumination: This is the “Eureka” moment that really occurs when you are not actively thinking of a creative solution. You could be literally having a shower when all of a sudden you have found the answer you’ve been looking for. 

Verification : Now it’s time to see if your idea will really work out or not. In this last stage of the creative thinking process, you need to test your idea. Use your critical thinking skills to fine-tune your idea and ready it to reach the audience.

Creative Thinking Techniques

We have listed below several creative thinking techniques that you can use to come up with creative ideas faster. The templates are instantly editable; you can even collaborate with others from your team on editing them during a brainstorming session. 

1. Affinity Diagrams 

After a brainstorming session, meeting or research you end up with a load of information that needs to be sorted through and categorized. This is where the affinity diagram comes. 

The affinity diagram helps you group your data based on themes. This makes it easier to detect patterns and connections among the information you have gathered, thus allowing you to come up with new ideas or solutions. 

Don’t know how to use the affinity diagram? We’ve got you covered with this complete guide to affinity diagrams .

2. Brainstorming 

Brainstorming is one of the most popular methods of idea generation. You can go about this individually or with a group of people. 

In group brainstorming, you have the ability to collect many creative ideas from people with diverse skills and experience.

There are many brainstorming techniques out there, and some handy visual brainstorming techniques are listed in this post. And refer to this resource to learn about how to carry out a successful brainstorming session step-by-step .

3. Concept Map

The concept map is a teaching and learning techniques that help visualize the connections between concepts and ideas. It helps organize thoughts and discover new relationships, ideas or concepts. 

Check out our guide to concept maps to learn about how to use it in more detail.

4. Mind Map

The mind map starts with the key concept you are brainstorming around in the center. Related ideas are connected to the center with lines. 

It helps you capture your free flow of thoughts and organize them on a canvas in a way that will later allow you to discover new connections that will let you arrive at a possible solution. 

Because it connects both text and a visual layout, it allows for a more creative style of thinking.

5. Mood Board 

A mood board – like a collage – is a collection of images, fonts, icons colors, etc. that is representative of a particular theme or style. Mood boards are also known as inspiration boards and commonly used in design projects. 

Here’s how to use a mood board .

6. SCAMPER Technique 

SCAMPER is another successful creative thinking technique that is used to spark creativity during brainstorming. SCAMPER stands for seven thinking approaches,

• Substitute 
• Put to another use
• Eliminate 

Learn how to generate new ideas using the SCAMPER method here.

7. Six Thinking Hats 

Each hat in the six thinking hats method represents a different perspective. It is used during meetings or brainstorming sessions to allow team members to look at possible solutions from different perspectives or thinking directions. 

Each hat represents a different thinking angle, and during the session, each member will get to put it on in turn. 

White hat – facts and information 

Red hat – feelings, intuitions, emotions, and hunches 

Balck hats – judgment, legality, morality 

Yellow hat – optimism, benefits

Green hat – new ideas, opportunities 

Blue hat – conclusions, action plans, next steps 

Refer to this resource on six thinking hats to learn about how to use it in more detail.

8. Storyboards 

Storyboards are a way to visually organize ideas. It’s a common tool used in video planning. Say you are planning a TV advertisement, you can start with a storyboard to graphically organize the ideas in your head. As you lay them out on a storyboard, you’d be able to quickly mold the idea in your head.

9. SWOT Analysis

SWOT stands for Strengths, Weaknesses, Opportunities, and Threats. In business planning, the SWOT analysis is applied in various situations; in competitor analysis, situation analysis, strategic planning, personal evaluation, etc. 

It can be used to identify effective innovative opportunities, mitigate threats using strengths, etc.

What More Creative Thinking Techniques Do You Know? 

Here, We’ve covered most visual creative thinking techniques. Go ahead and share with us your most favorite creative thinking technique as well. 

Join over thousands of organizations that use Creately to brainstorm, plan, analyze, and execute their projects successfully.

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Bsbcrt311 | unit, apply critical thinking skills in a team environment, application.

This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.

The unit applies to individuals who are required to develop and extend their critical and creative thinking skills to different issues and situations. These individuals apply a range of problem solving, evaluation and analytical skills resolve workplace issues within a team context.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Critical Thinking & Problem Solving – Critical Thinking

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Unit Mapping Information

No equivalent unit. Supersedes but is not equivalent to BSBCRT301 Develop and extend critical and creative thinking skills.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to specific challenges and situations to which critical and creative thinking may be applied to workplace problems as part of a team.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

$ 15.40 – $ 33.00 inc. GST

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