centric consulting case study

Centric Consulting case study: Culture is the key to remote work success

Affiliation.

• 1 Centric Consulting, 1020 Dennison Ave, Columbus, OH43201, USA. E-mail: [email protected].
• PMID: 35095006
• DOI: 10.3233/WOR-210701

Background: Centric Consulting is a business and technology consulting firm that employs over 1,100 people across the U.S. and India. It was founded in 1999 as a virtual-first organization. With more than two decades of success as a remote-first company, Centric offers valuable insight into how other organizations can continue to find success and retain top talent in a virtual or hybrid setting.

Objective: This case study unpacks the elements necessary for success as a virtual-first organization, explaining why each element is important and how business leaders can achieve them.

Case report: This case study identifies the following factors as vital to success for remote organizations: trust in employees; embracing flexibility; strong interpersonal relationships; investment in quality tools and technology; hiring for culture fit; culture-focused mentorship; strategic in-person encounters; and continuous culture improvement.

Conclusion: Remote-first organizations must prioritize relationship-building and culture. Leaders of remote organizations must focus on empowering employees.

Keywords: Work from home; future of work; hybrid workplace; remote.

Publication types

• Case Reports
• Employment*
• Interpersonal Relations
• Organizational Culture
• Personnel Selection*

Centric Consulting Featured in Degreed Case Study on our Learner-Focused Culture

Read how degreed has helped us achieve our goal of becoming a more learner-centered organization where all learning matters..

Centric Consulting was recently featured in a Degreed case study about our partnership with the platform, which allows employees to track daily learning in a way that is simple, convenient, and social.

In the case study, Degreed writes about how we embarked on a journey to create a culture centered on lifelong learning because we “realized learning was one of the best ways to empower our “people to have meaningful, fulfilling careers while also improving the experience” of our clients.

The article talks about how we decided we “wanted technology that could take advantage of existing resources in the world as well as the social aspect of learning, while also providing employees the opportunity to learn anywhere and easily share what they’d learned.” After researching our options, we partnered with Degreed .

“What attracted us to Degreed was the really close match with the strategic elements that we were already envisioning as important to us,” said Kevin Sheppard, Talent Management Lead at Centric.

An excerpt:

Since launching just over a year ago, Degreed has become a key part of the learning process at Centric. In a year, they’ve added over 100 Pathways and have experienced first-time collaboration between Centric’s regional locations across the US and India.

Units that have historically operated relatively independently can now utilize the centralized Pathways and content others have created rather than starting from scratch. Duplicate content has been significantly reduced and employees are able to quickly develop their own training materials by working together to develop shared materials that can be used throughout the company.

In addition to contributing to the operational success of their business, Degreed has helped Centric achieve their goal of becoming a more learner-centered organization that enforces their belief that all learning matters. Their hope is to see all of their employees become avid lifelong learners, no matter where they are in their career, and they’re quickly seeing that become a reality.

“This is a tool that matters to employees. Degreed has a way of fitting each mold and there are so many different ways people are utilizing it,” said Heather Bahorich, Learning Manager at Centric.

Read the full article here .

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Centric consulting case study: Culture is the key to remote work success.

Published Jan 22, 2022  ·  Larry P. English

Influential Citations  

BACKGROUND Centric Consulting is a business and technology consulting firm that employs over 1,100 people across the U.S. and India. It was founded in 1999 as a virtual-first organization. With more than two decades of success as a remote-first company, Centric offers valuable insight into how other organizations can continue to find success and retain top talent in a virtual or hybrid setting. OBJECTIVE This case study unpacks the elements necessary for success as a virtual-first organization, explaining why each element is important and how business leaders can achieve them. CASE REPORT This case study identifies the following factors as vital to success for remote organizations: trust in employees; embracing flexibility; strong interpersonal relationships; investment in quality tools and technology; hiring for culture fit; culture-focused mentorship; strategic in-person encounters; and continuous culture improvement. CONCLUSION Remote-first organizations must prioritize relationship-building and culture. Leaders of remote organizations must focus on empowering employees.